| Address: Chennai, Tamil Nadu, 474020 |
| Website: mrfltd |
Hi, My self Ashok Verma from Indian Air force Maharajpur, Gwalior.
I have purchased a MRF tyre SL no [protected] type 155/70R13 75T ZVTS TL in march 2015 for rupees 2600/-, copy of bill deposits to dealer, where I made a claim against defects arising in above quoted tyre.
Now I received a SMS that my claim has been accepted against payment of rs 986/-.
First of tell me why you have made a defected product and if at all by mistake it comes out, then whose fault is this?
And what is meaning of issuing Guaranty ?
And if it pro rata base then how you calculated ?
And last thing if i would have to pay rs 986/-along with tyre I could have exchanged from a gray market and may be with better options since the condition of tyre is excellent (inspected by dealer).
Since I am defence personnel and always residing in camp area, our car run is always short, so in one and half year since i purchased the tyre I runned my car only 3300 Km approx.
So how you have calculated the depreciation valve amounting to 38% of original valve.
Hence i am urging to you, I am not in favour of this, kindly issue a new tyre or repair defected product and return back to me without a single penny.
And one thing more if the result of this communication goes in negative, I along with all my close one's will loose faith on MRF BRAND and in future we all will not purchase MRF BRAND tyre.
JAI HIND
My contact details are [protected]/[protected]
MRF Tyres customer support has been notified about the posted complaint.
Sep 08, 2016
Updated by Device No body is responding even two days have past about complain at their support site
Naveen Lata w/o Vineet Kumar
HP 37D 9697
Vpo Pharer Palampur district Kangra HP
PH [protected]
[protected]@yahoo.co.in