Mswipe Technologies Complaints & Reviews

Tbk 03161377 dated 03.10.2018 no response is coming after several mails and talked on costumer care all document send on 03.10.2018 but problem exists. From shree maha laxmi timber merchants, marranwala (Haryana)
Amount 28.09.2018 1000/-
On 01.10.2018 4000/- and on 02.10.2018 4000 and 34000/-
These all amount are not refunded to me. Till that time

Hi sir/mam
I shiv ayurveda (R. M - [protected], req no. Tbk[protected], purchased a m swipe device, (Device serial no. [protected]) which due to some circumstances i have surrendered on 23rd march 2018, but after that date with a regular follow up the executives dint picked it.
Than on 29.08.2018 around 15:38 pm, (Receipt no. 625052), your executives came and picked the device.
I dont know what happened from 23rd march 2018, without any reason m swipe is deducting amount without any reason from my bank.
Please stop ecs asap, and kindly refund my amount which u have deducted from my account without any reason, and confirm me of the same.
Thanks
Shikha kansaria
[protected]

Hi
My mobile number registered with mswipe is [protected]

I supposed to surender the machine but after repeated request from mswipe retention team we reach the agreement on 15th sept 2018 and following mutually agreed:

1. I have to pay rs.1180/- to mswipe for lifetime zero rental plan (Which i paid on 15th sept 2018 againt their sms link)

2. They supposed to refund the september 2018 rent of rs.590/- (Which was not done by mswipe)

3. On 29 sept 2018, the debited two payments from my account rs 4000 and rs590/-
These payment were againt the agreement.

As per agreement with their retention team it is clear voilation agreed terms.

Now rs.4590/- is due with mswipe which plz release immediately.

If this is not a organised fraud or cheat.. Than what is that?

Regards
Shamita kumari

I purchased Mswipe card machine 2 months back for my clinic. I used it for yesterday, swiped Rs 1000/- from my client, I got a message saying card sale approved for rs 1000 and only Rs 410 got deposited into my account
This is not at all acceptable
I want this to be taken up immediately and i want someone to come to my office and sort it out asap
Otherwise i want return of my money for the machine cost and other expenses till now and i want this service to be cancelled
Im not at all happy
i will be forced to go to consumer forum if there is no response

Sir

I was talking to Rahul of your Retention team. But there seems to be no end for this issue. I have reproduced my mail sent to your team to resolve the issue . But till date this has not resolved. I still don't understand how a company can take it granted to debit the customer's bank account with the knowledge of the customer. I have seen many complaints in your web site like this and is this way you are operating your company?

Please resolve this issue and credit my account for Rs.1298/- immediately.
K.Sankaranarayanan
A SQUARE ENTERPRISE

date: Aug 7, 2018, 12:22 PM
subject: TID 42M37128 USER ID [protected] - A SQUARE ENTERPRISE
Dear Sir

Please refer to the above subject. I have been using this card machine for the last one and half years (approx) . Initially at the time of demonetization, customers were asking for accepting card facilities and now this has come down drastically. Seldom I am using the card machine. Customers are paying cash now a days. For your records I am giving below the usability of the card machine from Apr to July'18.

April- Rs.5343/- Card charges -Rs.472/-
May- Rs.13161/- - Card charges - Rs.649/-
June- Rs.5932/- - Card charges - Rs.649/-
July- Rs.5842/- - Card charges - Rs. 649/-

Hence I have decided to stop using the card machine. I haven't used the card machine so far in Aug'18. Please deactivate the machine.

Please acknowledge the receipt of the same.

Thanks & Regards
K.SANKARANARAYANAN
A SQUARE ENTERPRISE
[protected]

Sep 28, 2018, 9:33 PM
subject: Fwd: TID 42M37128 USER ID [protected] - A SQUARE ENTERPRISE
Sir

Please refer to my mail sent on 7th, Aug'2018 and I had refrained from using the card machine as it is not worth doing so. I have not recd any reply from you till writing this letter.
To my surprise, today my account was debited for Rs.1298/- without my concern. How can you debit my bank account with out getting any written communication from me.I have stopped using the card machine from Aug'2018 and informed to you well in advance, such been the case how dare you debit my account without my knowledge.

I have strongly sent a message to the bankers and I am going to sue both the people for taking money from my bank account. This is nothing but a fraud undertaken by the MSwipe company and cheating the customers. .
I will go to any extend if it is not credited immediately to my account.

Thanks& Regards
K.Sankara Narayanan
A SQUARE ENTERPRISE
[protected]

Have mswep machine which plan was converter in zero rental. But after few months i found that they have dedicated appx 400 rs from my a/c every month. After that have requested to stop your services. Than also they have dedicated appx 1600 rs from my account. After that have mail regarding said unfairly deducted from my a/ c but no response from them. N also have chat on their whatapp chat room but same here also.

Kindly help me get back my hard work earned money back.

Can call me on [protected]
Or mail. [protected]@gmail.com

Hi,
My debit card was swiped twice through mswipe from a shopkeeper, as the first transaction for her showed declined. But my bank transactions says the amount is debited twice. Please let me know how could you reverse my payment.
So my transaction of 1600 was done twice through mswipe and i was deducted twice. The lady with whom i purchased the product says she got only one time, that amount is received. I am not sure how should i get my money back

Hi,
My Mswipe Id & my Mob Number is- [protected], Neha's Bag Bazaar.

As per my conversation with Mswipe Call center. Sending Pics of My Passbook. In that you can see on 28/09/2018 there are 3 transaction showing debited amount of Rs.800/-(350+350+100) by mswipe.

my account already closed last year but you deduct by ECS in our account
wrong process without information.

Pls immideat refund our deduct amount.And Block all future transaction with that account.

My name is amit gahlot and i have a shop garment shop in dwarka mor which was closed july and i m using m swipe machine for a year due to problem i surrender my both m swipe machine to the company in the 7 month and they gave me the receiving of both machine but the machine charges are deducted every month from my account till today and i gave complainted many time no solution and on 28 september 2018 my money was deducted and when i call to the customer care the said that sir we have received your complaint and shut off your machine in 10 days and till now they were taking charges and i m not using the machine for the last 4 month... Help me

[protected] Ravi Shankar Chaturvedi Akash Electronics My loan amount 120000 rs.intrest period is 17 December 17 to 10 October 18 is 10 month intrest paid 24000 rs. Your total amount is 144000 rs.but i paid already 144629 rs. Provide me total loan deduction detail please and don't miss it that when my loan amount credit in my acount first intrest amount of 2400rs. Deduct in advance so please provide me first intrest amount is adjust or not in my total loan amount and give me noc and refund my extra amount.my extra amount is 2900 rs. Aprox

Hello sir/mam, i shikha kansaria (Mob. [protected], alt no. [protected]) purchased a m swipe device, which was returned back few days back. I surrendered device, my complaint was made on 23rd march, 2018, and few days back m swipe executives picked the device (Receipt no. Mentioned as device s/n. [protected]), still after that my acoount was debited of rs.3600 without any reason, they promised me to refund it, but havent received as of now, after lots of follow ups still there is no refund from m swipe, my patience runs out today as again m swipe debited an amount of rs.398 again, please refund my amount asap or else have to take this matter to consumer court as i m going through so much of mental torture.

Edc pos machine was activated on 27/11/2017 and same was surrendered within 45 days on 9/01/2018. Despite surrendering pos device in january and closing my account nothing refund was was given despite several call and mails.
However in august 2018 they forged the paper given at the time of activation to debit my account mandate form which was instantly informed to them. After giving fall assurance they deducted the same in my account Rs 4970. Support fees was charged for non supporting attitude.

2017 february, the company sold the swiping machine to me. I tested that by transferring rs.100 to my another account. After 10 days when i tried to use it it was not working. I called the salesperson and he said that will send service people to resolve the issue. But no one came. After that, i was not happy and did not use it. Customer care people called me to use it. But i did not use it. After some days their people came and collected the machine and went. It was happened on 2017 february month. But yesterday 27-sep-2018 they used my ecs paper and collected 14 months rent without informing me for not used service.

Dear manish patel,
I am a very frustrated and deeply sadden person by the service of mswipe card swipe machine as a retailed associated with your company since last 9month your company is being charging wrongfully for the service i never used it has taken 9 complete months and my precious time and mental agony its sheer harassment that your company has caused and now that is behind there is now new way of harassment that's been invented by your company i have been charges ecs of rs.350 7 times in span of 2 mintues by your company to which when i asked to your customer care executive abruptly keeps my phone on hold once when i call again the lady says there is no records with us. I asked to speak to someone responsible she says the seniors are busy you send email we will see what can be done.

I really want to get out of your mess please refund me my money i quit your pathetic piece of finding mswipe technologies private ltd.

I am very sorry to use such language but your company has driven me to this conclusion after using the service for two years.

I have filed consumer complaint not once 3thrice against your company but still no luck. Below link for your reference

https://www.consumercomplaints.in/mswipe-technologies-legal-representation-for-e...⇄

https://www.consumercomplaints.in/mswipe-technologies-excessive-rent-sim-and-mdr...⇄

https://www.consumercomplaints.in/mswipe-technologies-wrong-debit-for-monthly-re...⇄

I have disturbed been disturbed 9 months at row so i have troubled you by writing this agony of mine.
Hope you understand the gravity of situation and my problem.

I am using mswipe bluetooth device since 4 years, after u introduce wifi machine, your sales person mahes came to me to explain about your wifi device and ask me to upgrade my device with new one.
After installing new device he suppose to take the old decvice but no one came to collect that, mswipe charging me rent from last 28 months for both device and i am not using the old one

From last 2 month i am complaing to your service centre but they are just passing my rrquest to one another, i have talke to atleast 10 executive for more than half n hour each to explain all the thing.

I request to solve my problem
I have some names and complian numers to follow

Complain no. Tbk03041796
Executive name :namrta
Executive name: aasish

Salesperson mahes - [protected], [protected]
Team leader name bashu.

From,
Make over
Kurla (W), mumbai-400070
Device no. [protected]

I am the customer of mswipe since 3 years. For the last 2 years my account has been closed but still they are deducting the rent from my account. They still haven’t taken the machine despite many sayings. Spoken to many executives and they said they will stop deducting and will refund the amount deducted. Till this month they are deducted the amount. The executive spoke very rashly to me and hung up. Very bad experience

I have applied for two MSwipe machines on 9th of Sep 2018. I was promised to get them in next 3 working days. Also, The guy (Imran Khan/Muneer Ahmad) from MSwipe insisted for cash deposit while collecting the documents. I paid them around 6000 in cash and rest as account transfer.

The day he collected money, got disappeared and not picking up any call so his team lead Surya Singh.

Till date I haven't got any machines and still waiting for satisfactory/logical reply from MSwipe other than lame excuses like one or the other document is pending.

I have also booked a complained through Customer care which # is TBK03119509.

Here is my application # HAPP00084884.

If I don't get appropriate reply in next few days days. I have no other way but to make a police complaint along with RBI.

Dear sir m swipe mannagment i am palam vihar gurgaon haryana we had ordered a machine on 11th 9 step 2018 today is 24 stepmber machine not installed spoke to pradeep kumar patel area sales officer gurgaon haryana contact number [protected] [protected] email adress [protected]@gmail.com
Its does not even tell us right when the machine will do 1 day back and fourth today spoke to mr pradeep ji he spoke for 4: o clock but the machine has not yet been done
Take action on these as soon as possible

From vision hear shop no. 8 global foyer palam vuhar gurgaon haryana
Contact number [protected]

This product is being sold with wrong promises. Once the product sold the sales person will not pick up our calls in case if we face any problem. Very poor customer service they also not able to solve the issues & No one was replying our mails.. Every month they will charge 400 to 500 rupees extra and giving unwanted reasons. After several phone calls and emails, they will return back the money. But from next month on wards same problems will start. After fed up of all these issues I have cancel the device and ask for my documents back. But they did not give my documents back. One day all of sudden, may be after 5 months they will send a cheque to our bank as ECS without informing us. Just to fool customers, customer care department will raise some tickets (complaint number).

Dear sir,
We are trying to stop mswipe services and return the device but no one is trying to address our complaint and monthly amount is debited despite we haven't used it yet. Since 4 months we havent used it and no one is addressing the closure of the device.
Mswipe sn - [protected]e0
Account holder - krebzinstar pvt ltd
Kindly close the device and stop debiting account. Kindly respond immediately.
Regards
Gaurav
[protected]