Mswipe Technologies Complaints & Reviews

Hi,

I have asked many times with customer care to cancel my account and take the machine back, but nobody came to pick up the machine.

I have been asking them for 1.5 years to cancel my account, but today i received a call to pay Rs. 5000 then my account will be cancelling otherwise the rent will keep on increasing to infinity.

To me this company is a fraud, first they give you machine and then when want to surrender they don't take action and after 1 or 2 year they ask you to pay 5000 or 10000 and say it will keep on increasing to infinity.

The customer care executive also threatened me to pay Rs. 5000 otherwise some people will come to your shop collect it.

Such a fraud company, really i don't words to explain my trauma by talking to their customer care today.

Hello,
Myself veenit jain residing in mumbai and my phone no is [protected]

I had installed swipe machine of m swipe a year or 2 back. A person / vendor who took money from me for machine took 5500 cash and said this include machin charges plus year rental.
After starting machin, mswipe people start deciding money from my account. They said that is rental charges but when i complained about that guy who took money. They said he is not traceble.
After few months i stopped using mswipe because they are still continually charging me rentals.
Called / messages / wats app on mswipe app no one replied with proper solution. They are consistently saying i have to pay. Or give back machine. I was asking refund of money as person/ vendor promised me after disconnecting machine i can get money back. They are not replying on this issue. Out of frustration i just kept machine with me.

Today mswipe called me and offered discount of rental, which may be huge, to me. Why should i pay a single penny as myself duped and never used the machine in these months. This is shameless thing company doing to me. I felt very bad.
Being in service sector, as doctor, i never heard such threatening and demeaning calls.

My issue is simple pay my money back and take your machine.

To mswipe - don't threaten customer as you will increase rentals day by day even if my i complained about issue very early stages.

Regards
Veenit jain

Hello,
Myself dr rahul wasnik. Residing in nagpur. My phone no is [protected].

I had installed swipe machine of m swipe a year or 2 back. A person / vendor who took money from me for machine took 8000rs cash and said this include machin charges plus year rental.
After starting machin, mswipe people start deciding money from my account. They said that is rental charges but when i complained about that guy who took money. They said he is not traceble.
After few months i stopped using mswipe because they are still continually charging me rentals.
Called / messages / wats app on mswipe app no one replied with proper solution. They are consistently saying i have to pay. Or give back machine. I was asking refund of money as person/ vendor promised me after disconnecting machine i can get money back. They are not replying on this issue. Out of frustration i just kept machine with me.

Today mswipe called me and offered discount of rental, which may be huge, to me. Why should i pay a single penny as myself duped and never used the machine in these months. This is shameless thing company doing to me. I felt very bad.
Being in service sector, as doctor, i never heard such threatening and demeaning calls.

My issue is simple pay my money back and take your machine.

To mswipe - don't threaten customer as you will increase rentals day by day even if my i complained about issue very early stages.

Regards
Rahul wasnik
[protected]

Its been more than a week since i raised a request to change the account details for my firm. But as i was told "mswipe never take a look at customer request and complaints". Rather than come and visit this site to resolve customer complaints, kindly take a look at your mail box and resolve it to have a good name of your company.

Sent a mail from: [protected]@gmail.com

Kindly let me know of any more details is required.

Sir, I purchased things worth rs500 from a shop called RAZA SHOPPING MART, Calangute, Goa and done payment by swiping on 19/10/2018 at 9:56pm.But due to some defect in the machine ith charged rs5000.09.Then i asked the shop owner for refund.He said he has done a void transaction.But no money has been yet added to my account.What should i do? The transaction details are attached .

I have taken device for card swipeing in name of jay ganesh juice center with registered no [protected] on 27/11/2017 and was surrendered 09/01/20017. Due to false commitment by sales executive
.
Despite returning and closing my account within in 45 days nothing was refunded despite several mails and calls.
However in august 2018 some mandate form was activated in my bank without informing me which was immediately informed to call center and also to mr kunal jhadav head of branch at astral tower.
Despite informing they debited me with rs 4970 in august 2018 and also rs 590 in september 2018 just for reason that the is not showing in there system.
I have received the mail from their office in january 2018. Hardly 5 trancation was done in november and december 2017. Which clearly indicates their intention of fraud and hoe to cheat other on the pretext of shortcoming of their system.

I had 3 machines from these guys and have stopped using from april first week. From then, i'm continuously mailing these people to get the machine back and close all the connections. From april till today, nobody has turned up, neither called me for anything related to this and when i checked today a total of 4180 rupees is being deducted from my account by mswipe. October 20th itself 3830 rupees was deducted. Even after repeated emails, no one has even turned back and now all of a sudden, money has vanished from my account. I need the money to be credited back to my account. It's not my mistake. I have communicated way back and they have not even taken any action. Now my money is gone!!

Sir
Today i came to know that i am charged for 2 two swipe machine.

1. Wisepad (Bluetooth)
Device id [protected]
Terminal id 42m94565
I used from 05/ feb 2016 till 02 dec 2016

2. Wisepadg2 (Simcard)
Device id [protected]
Terminal id 42m94566
I used from 02 dec 2016 till 1 week nov 2017.
As per my knowledge i had mail you that my pos is not working properly on 2 dec 2016.
After that santosh more emply code 2351 mobile no [protected] came and replaced the pos machine wisepad with wisepadg2
And collected the wisepad machine which was not working, and collected amount of rs 2000/-for the wisepadg2 and did not gave receipt for any one of that. And

Since dec 2016 i am having and using only wisepadg2.
After 1st week nov 2017 i surrender wisepadg2 to santosh more for deactivation, he did not gave me any receipt and did not deactivated the machine.

I used one machine till nov 2017
But i am charged for two machine from dec 2016 till date oct 2018.

Sir can check how many time i have called for deactivation of machine, once i called mumbai office also the issue is the same,
But today i came to know that i am charged for two pos machine.

Sir, i am very badly disappointed, fed up, stressed and ha-rested me.
By this,
So kindly look into this matter
And return my amount as soon as possible.

Dear concern good morning
Sir myself is tanveer usman i have to purchase from jaffar handicrafts some shopping by my credit card name as on tanveer usman jaffar handicrafts is your merchant today i saw your address get from google he is calling me every day your bank hold my money i spoke to my rbl bank he said 13oct 14th oct 15 th oct same day that amount is debited in your account but my kind daily calling me still he is don't receive any payment from your side either revars my money or credit in jaffar handicrafts or send me mail [protected]@yahoo.co.in for your reference jaffar handicrafts ph no [protected] please take the necessary actions as soon as possible earliest
Thanks

After closed the device 2 month rental charged and additional plan added without needed, kindly refunded it and no help given from customer care department even many time given kindly requested to transfer to call seniors they not transfer the call many times near 25 times they not transfer a single call kindly do the needful .

kindly sir closed the complained

this issue has resolved from company
give the money back sir

मेरे एकाउंट से 2700 rupees काटे गए है और मैंने mswipe की कोई भी सर्विस नही ली है और कई बार mswipe में कंप्लेंट की पर मेरे कोई पसे रिफंड नही किये गए
[protected] rajesterd number है
ये नंबर भी मेरा नही है और मेरे एकाउंट से पैसे काटे गए है
ये एक गलत तरीके से किया गया काम है और मेरे एकाउंट से खिलवाड़ किया गया है और इसकी जिम्मेदार mswipe है जिसकी वजह से मेरे पैसे एकाउंट से mswipe के एकाउंट में गए
मेरा नाम samo kumar है
ओर मोबाइल नम्बर= [protected] है

Hi team,

Hope you doing well.

On a saturday evening the 13th of oct we had swipped a user's debit card for 4200 rupees.

Certainly on our device and on the application we got an error stating that the transaction has failed.

But the customer (Payee) got a message on his phone stating that his account is been debited for 4200 rupees.

Kindly investigate on it and update us accordingly.

Account registered phone number : [protected]
Contact number :[protected]
Company name : leafstar clothing.

Please let us incase i[censored] need anymore details

Attached are the screenshot for reference

I got message and email that i will receive mswipe pos machine againt my pay u money device which i am using right now 1 person come for the delivery for pos but when i asked him that is it compulsory to change my machine as it is in good working condition he said i dont know about that for that you have to contact merchant support so i did i called support but while i was busy on the line he asked me that he has to deliver more devices so he need to go but he will come later for the delivery and you also confirm what you need to know from support team he gave me his mob no but after calling he never picked my call and never delivered the device. from 2 and half month i am contacting mswipe customer support for the help they just say we had send the device but you rejected it. I have inform mswipe customer executive many times what had happened. so they agreed to re send device but from 20 days i am getting same repeat answer you device will be delivered in 2 day and payu team will contact you in 1 hour but never received the call or device. when ever i insist customer executive for email confirmation written that i will receive my device in 1-2 days they just say they cant they can just say it verbally and cant give me written email. after many time calling your customer support i got to know that your call center guys are RUDE and USELESS and they don't know how to solve problem they can just frustrate you with there same reply.many executive after talking to them and explaining the problem for 15 to 25 min they just hold the phone and disconnected after some time or they just cut in between saying you just have to wait they can do nothing they can just ask me for 2 day or so nothing else after spending 20 day day after days talking to mswipe i am now fed-up and frustrated that is why am complaing it on consumer complaints.in
if any sincere mswipe team member is reading this than please forword this to anyone who can solve my issue. thank you

Dear mswipe team,

Please be informed that my device got stuck with system halt error message after 2 days of installation. I tried many times to customer care but I couldn’t able to got line to convey my problem. Kindly callback or take immediate action against my problem.
Please find my device and contact details. Thanks in advance

System serial no:[protected]
IMEI: [protected]
Regardsbr...

Myself, Shailesh Bhattad, having mSwipe machine at Shreeyash Medical Stores registered with number: [protected].

In the last week of Jul-2018, one guy namely Shailesh Sorte (Mob: [protected]) visited my shop & offered me new machine with benefit of rent free.
I gave him one cancelled cheque (No: 485353) and one cheque (No: 485354) of amount: 1180/- of Canara Bank.
The amount of cheque gets debited from my bank on 14-Aug-2018.
Even after one month, I haven'y received the machine.

Then I contacted customer care. They told me to contact ASO Ganesh Kachi (Mob:[protected].
When I contacted Ganesh, he told me that I'll not get machine as I already have existing one.
I have also provided all the details of cheque & bank statement to Ganesh.
Shailesh Sorte chated me. He should have told me this before.
So I asked him to refund my amount then. He told me to contact customer care.

On 25-Sep-2018. I contacted customer care for refund. They register my complaint with No. PBK03124439
Still today I haven't received my refund.

First Shailesh cheated me & tried to sell me another machine even though I have one already.
Then once mSwipe declined my new machine request, they should have refund my money.
But they haven't refund it.

Please refund my money or give me new machine.

I lost my mahine and dont know the mswipe number too.
In my account, every month, huge amount is deducted..
As i m not owning any business as of now, i could not accpet this loss..

Initially they told 6 month free, after that they did not inform anything

Is it possible track from my phone number [protected]

Please do the cancellation or termination as soon as possible

Machine shows reset on the screen.. Reset sign is switch off sign... With doing that nothing happens.. Machine can’t be reset nor be switched off... Machine is stuck.. I have already raised issue with the connectivity of the machine with the mobile phone earlier also... This happens most of the time..
Have attached the photo and video of the machine....

We have 4 Mswipe devices ( 2 were existing and recently purchase 2 new Mswipe machines). the new Mswipe machines are not working and we have placed a complaint on 4th Oct'2018. After repeatedly calling in customer care no. -every time the response is that the engineer will visit on the same day, however still no one has came to resolve the issue. this has been 2nd time that there has been no proper revert from Mswipe customer care.
the two request/complaint no. are - TBK03168538, TBK03186719

I would request you to kindly escalate the matter and help us in resolving the matter.

warm regards,
Manali Shah

I have returned the mswipe instrument for the last two months however i noticed that on 28 sep 18 10 debits of 350 have been made from my account in svc bank. Please resolve this and refund the amount which has been wrongly debited - this has been happening twice in the last two years and i had to ask for refund and every time the agent is changed so i have to start explaining all over.

Hi sir/madam,

I indira from venkateswara kirana & general stores, purchased a mswipe machine which we returned in march 2018 but we are still being charged from may 2018 till now every month. We tried to talk to a representative regarding this issue, also emailed regarding the issue with all bank statements and return application but still money has been getting debited from account. We request you to please stop automatic deduction and return the money which is total of rs.2596 charged from may 2018 till now.

Device no:[protected].

Thanks,
Indira d