Mswipe Technologies Complaints & Reviews

I have take m swipe machine last month, to get the machine your representative was behind me, n even i wanted to take it so provided him my details, as some of them were lacking (Papers) he called me when i was in meeting still attended his call. I had already told him that i want to change my bank account, he was ok, it will be done whenever u want it.
Since last 4 days im calling him and he is not receiving my call nor answering me back. I dropped him msg on whats app, which was seen by him still he is not replying me. Im again calling him but he is not answering.
When we trust you and move forward you people dont mind answering our call nor dropping a single msg. Hope this matter will be resolved

Please revert me back asap
His details are:-
Aniket :-[protected]

My mswipe terminal id is [protected] / my contact number would be [protected]. Well i had taken this terminal two years back on payment of rs.6000 and until this day i could'nt use it except for one or two demo transaction.

Well since we are put up in defense area we have signal problem and requested them to configure it tho wifi and their service rep tried their best (Two years back) and couldn't resolve the issue. Immediately i called up their toll free number and spoke with them and informed that since its not serving my purpose, to cancel it. And he assured that it would be taken care.

I presumed it was cancelled and to my horror i was going thro my statement 2 days back, there had been regular deduction from my account every month without a single transaction done in this two years thro mswipe and inspite of the assurance given by their staff that it would be cancelled 2 years back (Well its my mistake that i didn't scrutinize my account statement this while)

Hence requesting them to at-least cancel the services and stop deducting money from my account as rent right away - thanks

Phone num [protected]
Firm name changing Seasons
I have raised a complaint on[protected] for cancellation of the device. After n number of calls in July they have collected they device and refunded partial amount.After deinstalltion every month the amount is gettin debited.. Rs 299 and Rs 350.
M swipe has taken 1 year to solve simple issue.The worst customer service I have ever faced..Not even I customer care agent took the initiative to solve this issue.
In Feb/Mar an amount of Rs 30000 was also debited.
I want complete deinstalltion to be done and stop decuting the amount and refund my money!

I have raised complaint on[protected] for cancellation of device. It wa collected on july and the amount was refunded.. But from august till nov every month the rental amount is being deducted 649. Very poor customer service.. No one takes the responsibility to solve this issue... Fraud company.. I advice not to choose mswipe... I have called customer care for more than 200 times..

I brought mswipe machine last year april month and i used for only 1month and till now i'm not using the machine and past 6months i'm requesting them to take back the device but they doesn't take any action, for this 6months, 6times they replied me same answer (We filed a request sir, our technician will call u) that's it. And these 6months they taking money from my account. Please mswipe take a serious action and get your mswipe machine back from me and stop taking money from my account

It's highly unprofessional and unprotected service one can ever experience, the swiping machine was deactivated like months ago but nobody collected the machine, and from nowhere from the month of august they started deducting money, more than the rental 400 was the rental, they started deducting 4000 every month and also[protected], i don't know y they even have a service like this. If this complaint is not taken in action seriously then i shall take this complaint in legally and in media wise.

Dear mswipe management am given request on 9 th november they debited twice rent my bank account. Am keep on calling and asking on this every one saying we will update on this as soon as possible till today they are not solved my problem. This is the way you people will treat customers. Near to 20 days you are not solving one small issue. How we will believe. Another 2 days i will wait.

Good evening sir / madam
Hi myself properito of sumath medicals had done a wrong transaction as on 24/11/18 of rs 63000.81 and card last 4
Digit : 6979 i have to swipe of 630 instead of that i swiped 63000.81
So plz back that amount customer account
Kindly request you to pls send back the mentioned amount i. E is 63000.81 as soon as possible sir / madam

This company says fraud statements and money debited in my account without my permisson and customer care services tell all falses, sales excutives also cheated . this sales excutive says free monthly rentel charges and company cut the monthly charges . so nobody Never go with mswipe its big cheating company in india and bad customer care service
I have all details

Merchant swiped 42000 instead of 4200 on 11/20/2018.I tried reaching the customer care but the service is pathetic.The merchant ID is 42MS[protected]. The void transaction was immediately raised but the refund is still not done.Please provide the refund for the same also please help me with the next step. The bank clearly denied to help me as its between merchant and me. I am still not sure if the refund is initiated for this and whats the current status for this

Purchased mswipe device by paying rupees 3853 for 6 months rental free plan and mswipe staff offered (Fake promise) me extra 3 months validity (Totally 9 months). But first 4 months they deducted the monthly rental rs-413/month. Contacted thru mail and call & claimed for refund. No proper response. Amount not refunded yet. Cheating customers in the name of free rental plans. Rude employees.

I am sunil kumar GS and my m swipe booking register number is [protected].

Due to your staff negligence i am facing this issue ..
In october 2018 first week i booked one mswipe machine and paid 1900 rs at booking time.after one month your installation person came with machine and that is very old and scratched machine.i directly rejected that machine and ask him give new as i booked for new. ( Marketing executive told providing new ) after that i called your customer toll free number many times but till today no use and nobody helps me regarding this..all your customer care excutives giving assurance as politicians.. Finally i decided to bring this issue to your knowledge.i hope you will take issue in high priority... Really i fedup with your team and service in starting stage..why we should pay amount for old and used machine sir ..i paid for new machine...requesting you please take necessary action for new machine or refund my amount..

Regards
Sunil kumar GS

[resolved] mswipe technologies — unauthorized deductions after returning the machine, service and refund issues

1 review
Indira1204 on oct 7, 2018

Hi sir/madam,

I indira from venkateswara kirana & general stores, purchased a mswipe machine which we returned in march 2018 but we are still being charged from may 2018 till now every month.

I wrote complaint regarding this issue before. Even after send bank statements no response from you. Infact you closed the case without even responding or refunding the amount. This is not done. We have been loosing money every month because of you. Even after complaining in september you deducted amount for october month.

We request you to please stop automatic deduction and return the money charged from may 2018 till now.

Device no:[protected].

Thanks,
Indira d

Purchased mswipe device by paying rupees 3853 for 6 months rental free plan and mswipe staff offered (Fake promise) me extra 3 months validity (Totally 9 months). But first 4 months they deducted the monthly rental rs-413/month. Contacted thru mail and call & claimed for refund. No proper response. Amount not refunded yet. Cheating customers in the name of free rental plans. Rude employees.

Automatic activation o[censored]nneccessary value added services and looting in thousands from each customer.
From my account itself 2500 rupees was looted without my knowledge in the name of vas.
And when called to call center it is told they have done this auto update to all the customers i. E from april month 2018 until now, many customers dont know that this is activated and still are being looted without their knowledge.

Dear mswipe technologies

This is to inform you that we had asked to discountinue the service and take back the swiping machine as we are winding up our business. The reference no for the same is 03108881 dated 21/09/2018, and the executive from your end promised me it will be sorted within 3 working days.
Pl take necessary action and sort this issue as soon as possible.

Thanks & regards
For shanthala studio
Augustine george

Attachments area

I purchased a breast pump from first cry, where mswipe equipment was timed out for my hdfc debit card, however payment was deducted. I made the payment again through my credit card. My mobile number for both the transaction was [protected]. Please help in getting a refund of payment made through my debit card. Transaction reference #[protected]. You can contact me on [protected] for any further clarification.

Want to cancel the subscription for the mswipe machine which was taken under the business name r. Ambiance beauty salon for the contact number [protected].
Tried calling the agent who installed the device and also the service center but didnt get any proper response from their side.
Every 15 days, an amount is deducted for the service, which is not even used.

Hi,

I have asked many times with customer care to cancel my account and take the machine back, but nobody came to pick up the machine.

I have been asking them for 1.5 years to cancel my account, but today i received a call to pay Rs. 5000 then my account will be cancelling otherwise the rent will keep on increasing to infinity.

To me this company is a fraud, first they give you machine and then when want to surrender they don't take action and after 1 or 2 year they ask you to pay 5000 or 10000 and say it will keep on increasing to infinity.

The customer care executive also threatened me to pay Rs. 5000 otherwise some people will come to your shop collect it.

Such a fraud company, really i don't words to explain my trauma by talking to their customer care today.

Hello,
Myself veenit jain residing in mumbai and my phone no is [protected]

I had installed swipe machine of m swipe a year or 2 back. A person / vendor who took money from me for machine took 5500 cash and said this include machin charges plus year rental.
After starting machin, mswipe people start deciding money from my account. They said that is rental charges but when i complained about that guy who took money. They said he is not traceble.
After few months i stopped using mswipe because they are still continually charging me rentals.
Called / messages / wats app on mswipe app no one replied with proper solution. They are consistently saying i have to pay. Or give back machine. I was asking refund of money as person/ vendor promised me after disconnecting machine i can get money back. They are not replying on this issue. Out of frustration i just kept machine with me.

Today mswipe called me and offered discount of rental, which may be huge, to me. Why should i pay a single penny as myself duped and never used the machine in these months. This is shameless thing company doing to me. I felt very bad.
Being in service sector, as doctor, i never heard such threatening and demeaning calls.

My issue is simple pay my money back and take your machine.

To mswipe - don't threaten customer as you will increase rentals day by day even if my i complained about issue very early stages.

Regards
Veenit jain