Mswipe Technologies Complaints & Reviews

I have booked a machine of 1770rs from your exective on 7nov which he misguided me that it will run via bluetooth and wifi after 10 days obe of your executive came to me with machine stating that machine i booked was only bletooth and not wifi
I refused to take the machine then after couple of days old executive again came to me askig apology for his mistake and convinced me to take bluetooth machine and i agreed
After that more than a month has passed no executive has come to me more than 7 times i have called to your cstmr care they are saying same thing every time that u ll reicieve your machine in 3 days
I am out of my patience i want either my money back or machibe as soon as possible otherwise i will have to take legal action against you

I purchased a mattress worth 4400 from A Y furnishings Asif nagar Hyderabad on 14.12.2018 and paid the amount with my SBI card vide txn # 458797 the mswipe POS showed transaction failed but still my account was debited with the amount. MSwipe refund me my amount the seller contacted the customer care number but no response from MSwipe. MSwipe refund my money back

Salesman of mswipe machine, sanjay appeared at our retail outlet in delhi 15 november, 2018. And started breifing about the product. After certain requests, we got convinced. He asked to make a cheque on favour of mswipe technologies of amount 1770/- of current date. And commited to deliver machine within 2 days. Now after cheque clearing it's been more than 20 days, he started giving lame excuses and now not picking calls. Application no. Provided to us:happ00139164 on the name of seema sachdeva

On[protected] payment was done from our side for the m-swipe machine and the representative promised to deliver it within 7 to 8 days.
As promised the delivery person did show up on the eighth day but he behaved in a very inappropriate way that my mother is yet to recover from the mental trauma she had been through continuously for two days from the person.
Neither did he provide us the information regarding the machine nor did he deliver it.
We have called up your customer care number for more than five times and yet we have no response regarding the complaint nor have they refunded our amount.
We are deeply disappointed with the way your company has made us feel from past one month.
Kindly help us get our refund back.

I have take m swipe machine last month, to get the machine your representative was behind me, n even i wanted to take it so provided him my details, as some of them were lacking (Papers) he called me when i was in meeting still attended his call. I had already told him that i want to change my bank account, he was ok, it will be done whenever u want it.
Since last 4 days im calling him and he is not receiving my call nor answering me back. I dropped him msg on whats app, which was seen by him still he is not replying me. Im again calling him but he is not answering.
When we trust you and move forward you people dont mind answering our call nor dropping a single msg. Hope this matter will be resolved

Please revert me back asap
His details are:-
Aniket :-[protected]

My mswipe terminal id is [protected] / my contact number would be [protected]. Well i had taken this terminal two years back on payment of rs.6000 and until this day i could'nt use it except for one or two demo transaction.

Well since we are put up in defense area we have signal problem and requested them to configure it tho wifi and their service rep tried their best (Two years back) and couldn't resolve the issue. Immediately i called up their toll free number and spoke with them and informed that since its not serving my purpose, to cancel it. And he assured that it would be taken care.

I presumed it was cancelled and to my horror i was going thro my statement 2 days back, there had been regular deduction from my account every month without a single transaction done in this two years thro mswipe and inspite of the assurance given by their staff that it would be cancelled 2 years back (Well its my mistake that i didn't scrutinize my account statement this while)

Hence requesting them to at-least cancel the services and stop deducting money from my account as rent right away - thanks

Phone num [protected]
Firm name changing Seasons
I have raised a complaint on[protected] for cancellation of the device. After n number of calls in July they have collected they device and refunded partial amount.After deinstalltion every month the amount is gettin debited.. Rs 299 and Rs 350.
M swipe has taken 1 year to solve simple issue.The worst customer service I have ever faced..Not even I customer care agent took the initiative to solve this issue.
In Feb/Mar an amount of Rs 30000 was also debited.
I want complete deinstalltion to be done and stop decuting the amount and refund my money!

I have raised complaint on[protected] for cancellation of device. It wa collected on july and the amount was refunded.. But from august till nov every month the rental amount is being deducted 649. Very poor customer service.. No one takes the responsibility to solve this issue... Fraud company.. I advice not to choose mswipe... I have called customer care for more than 200 times..

I brought mswipe machine last year april month and i used for only 1month and till now i'm not using the machine and past 6months i'm requesting them to take back the device but they doesn't take any action, for this 6months, 6times they replied me same answer (We filed a request sir, our technician will call u) that's it. And these 6months they taking money from my account. Please mswipe take a serious action and get your mswipe machine back from me and stop taking money from my account

It's highly unprofessional and unprotected service one can ever experience, the swiping machine was deactivated like months ago but nobody collected the machine, and from nowhere from the month of august they started deducting money, more than the rental 400 was the rental, they started deducting 4000 every month and also[protected], i don't know y they even have a service like this. If this complaint is not taken in action seriously then i shall take this complaint in legally and in media wise.

Dear mswipe management am given request on 9 th november they debited twice rent my bank account. Am keep on calling and asking on this every one saying we will update on this as soon as possible till today they are not solved my problem. This is the way you people will treat customers. Near to 20 days you are not solving one small issue. How we will believe. Another 2 days i will wait.

Good evening sir / madam
Hi myself properito of sumath medicals had done a wrong transaction as on 24/11/18 of rs 63000.81 and card last 4
Digit : 6979 i have to swipe of 630 instead of that i swiped 63000.81
So plz back that amount customer account
Kindly request you to pls send back the mentioned amount i. E is 63000.81 as soon as possible sir / madam

This company says fraud statements and money debited in my account without my permisson and customer care services tell all falses, sales excutives also cheated . this sales excutive says free monthly rentel charges and company cut the monthly charges . so nobody Never go with mswipe its big cheating company in india and bad customer care service
I have all details

Merchant swiped 42000 instead of 4200 on 11/20/2018.I tried reaching the customer care but the service is pathetic.The merchant ID is 42MS[protected]. The void transaction was immediately raised but the refund is still not done.Please provide the refund for the same also please help me with the next step. The bank clearly denied to help me as its between merchant and me. I am still not sure if the refund is initiated for this and whats the current status for this

Purchased mswipe device by paying rupees 3853 for 6 months rental free plan and mswipe staff offered (Fake promise) me extra 3 months validity (Totally 9 months). But first 4 months they deducted the monthly rental rs-413/month. Contacted thru mail and call & claimed for refund. No proper response. Amount not refunded yet. Cheating customers in the name of free rental plans. Rude employees.

I am sunil kumar GS and my m swipe booking register number is [protected].

Due to your staff negligence i am facing this issue ..
In october 2018 first week i booked one mswipe machine and paid 1900 rs at booking time.after one month your installation person came with machine and that is very old and scratched machine.i directly rejected that machine and ask him give new as i booked for new. ( Marketing executive told providing new ) after that i called your customer toll free number many times but till today no use and nobody helps me regarding this..all your customer care excutives giving assurance as politicians.. Finally i decided to bring this issue to your knowledge.i hope you will take issue in high priority... Really i fedup with your team and service in starting stage..why we should pay amount for old and used machine sir ..i paid for new machine...requesting you please take necessary action for new machine or refund my amount..

Regards
Sunil kumar GS

[resolved] mswipe technologies — unauthorized deductions after returning the machine, service and refund issues

1 review
Indira1204 on oct 7, 2018

Hi sir/madam,

I indira from venkateswara kirana & general stores, purchased a mswipe machine which we returned in march 2018 but we are still being charged from may 2018 till now every month.

I wrote complaint regarding this issue before. Even after send bank statements no response from you. Infact you closed the case without even responding or refunding the amount. This is not done. We have been loosing money every month because of you. Even after complaining in september you deducted amount for october month.

We request you to please stop automatic deduction and return the money charged from may 2018 till now.

Device no:[protected].

Thanks,
Indira d

Purchased mswipe device by paying rupees 3853 for 6 months rental free plan and mswipe staff offered (Fake promise) me extra 3 months validity (Totally 9 months). But first 4 months they deducted the monthly rental rs-413/month. Contacted thru mail and call & claimed for refund. No proper response. Amount not refunded yet. Cheating customers in the name of free rental plans. Rude employees.

Automatic activation o[censored]nneccessary value added services and looting in thousands from each customer.
From my account itself 2500 rupees was looted without my knowledge in the name of vas.
And when called to call center it is told they have done this auto update to all the customers i. E from april month 2018 until now, many customers dont know that this is activated and still are being looted without their knowledge.

Dear mswipe technologies

This is to inform you that we had asked to discountinue the service and take back the swiping machine as we are winding up our business. The reference no for the same is 03108881 dated 21/09/2018, and the executive from your end promised me it will be sorted within 3 working days.
Pl take necessary action and sort this issue as soon as possible.

Thanks & regards
For shanthala studio
Augustine george

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