Mswipe Technologies Complaints & Reviews

Dear sir / madam,

This is to bring to your notice that the mswipe device was duly returned by me & collected by your team some 5 months back from my kharghar office
Device id [protected]
Tid: 42m37401

The cancellation request for the same was made on 31.10.2018 @ 1:25 pm
(Your request id # tbk03300804 / mr raghven)

However there are 5 auto debit payments reflecting on my savings account on 27.02.2019 totaling to inr 1652/-

I am shocked to find why i am still being charged when i am no longer using your services??
Please explain this and issue refund for the entire amount asap

Thanks & regards,
Mehul badani
[protected]

The property shoppe
1, anmol plaza, plot 7, sector 8, station road, near axis bank atm,
Opp. Shanghai restaurant, kharghar, navi mumbai 410210

I have been charged rs.1000 from my axis bank account which is not linked to mswipe device. When i called mswipe, your staff is telling me that even though the device was cancelled on january 30th i am still liable to pay rent for february month in the amount of 649. Why should i pay for feb month when i already surrendered the device in january. And howcome my amount is deducted from my axis bank account which not linked to mswipe at all. I checked with my axis bank manager and i was told that the charges are from mswipe as per the statement. I need my 1000 rupees to be refunded to me from mswipe in full without any deductions as soon as possible.

Hi,
I have surrendered the device 3 months back. Before surrendering they have deducted the money from my account for balance rent.

Now again after surrendering, again after 3 moths they have deducted 4000 from my account. When I spoke to customer care they have no idea why the company has deducted 4000.

I have raised a complaint but no response yet.

Hi sir i am mohammed shihas.
I am from kerala cochin near cochin international airport i have bakery near cochin airport i have contacted one of your dealer from ernakulam for m swipe machine they have come to my shop and collected money about 1400 they have said me that it will be delivered within one week to week i have given the money on the date february 5th still i didn't deliver the machine right now i called your dealer still he is not taking phone i think i am cheated i have submitted documents of my aadhar card pan card and bank cheque how submitting your dealers phone number below

Jithesh m. [protected].

I have called the above number but he's not taken mobile yet please take any action about this person i have submitting my phone number and details given below please take an urgent action about my cheated please sir i am request you.

Yours faithfully
Mohammed shihas
[protected]
Grand bakery
Near cochin international airport nayathode

I had submitted documents to activate Amex and International card services on 1st FEB and was told that same will be done within 7 working days. Even after repeated reminders and follow ups its still not activated those its already 25 days since i had sent the documents. Whenever i call customer care i get only one liner reply that it will get activated within so and so days and when i follow it up again on that day, i get one more standard reply of the same.

Sir for the past one year there was no use o[censored]r mswipe but they are keep on charging from my account and i dnt want to use it anymore so kindly getback and please responce imidiately i called customer care 4 times for deactivating but not yet deactivated yesterday amount was deduced kindly refund those... When ever i called mswipe they are saying we will notify for ur deactivation for the past 1 year i am paying simply for rental so i never want it

I have requested several times to surrender as i don't have enough clients that swipe or make card payment. As a result, every transaction made once or twice in a month get deducted in rent. Upon talking to them about lifetime free rental with one time payment and 2.5% mdr plan they refused telling that no such offer is available where as other third party sellers are selling mswipe device with lifetime free rental and 2.5% mdr.

Hi

This is gourav ahuja from manali himachal pradeshi have booked m swipe machine past 30 days before n i had paid 2975 rs. Online but till now no body come to install the machine not deliver till now even your sr. Sales officer rohit kanawaje not picking the phon, i called him today but his behaviour is very rough, he is nonsense please deliver my machine today.

My application no - appl00420981

Comany - mswipe

I purchased this new swipe in machine from Mswipe, at the time of purchase, your executive took 1250 and promised a machine with sim, sadly after 2 weeks i just recievied only machine without sim, i had to pay extra 225 for sim, no issues i paid for it . he sold me the machine under the pretext that it will be life time rental free, which i found really attractive, now when i called mswipe after some days, these guys tell me i m under 360 per month plan, what kind of cheating is at mswipe, and then on phone they tell me i need to pay another 1250 for rental free services . i simply cannot believe that company like mswipe is cheating cx like this . you have taken cx for granted and taking him on a ride.

Hi
Dr. Nilesh s. Kadam here.

This is regarding issue which is going oj since a month now.
I had purchased two m swipe machine from your representative for which i jave paid advanced rent of 1475/- for 3 month paid by cheque.
Details of the same as follows.

Device 1
Serial number - [protected]
Date - 1/10/18 s[protected]/-
For 3 month advanced rent.

Device 2
Serial number - [protected]
Date -31/10/18 s[protected]/-
For 3 month advanced rent.

Both cheque were given to your representative

Despite of that i have been facing issues of deduction of the rent from the machines...

5th dec 2018 - 386.35/-
3rd jan 2019 - 786.03/-

I have been in touch with representative, customer care and team leader for same since a month now.

Recent complaint number
Tbk03605515

Concerned people.

Mr. X - [protected]
(Tells me he has left mswipe)

Mr. Shankar - [protected]
(Tells me he has tried but its not getting updated in system)

Kindly look into the issue and sort it asap. Kindly refund the amount which has been charged wrongly.
As i am already frustrated with your system which is not giving any response.
Do the needful

After that i got in touch with mr. Kunal jadhav who is incharge mswipe western region. He advised to email to mswipe rent department mrs. Kirti and despite of all the information shared..
She emailed me same thing again that machine is registered for 1 month advanced rent.

I have paid 1475/- via cheque for both machine as advanced rent.
Issue here is in the system they have filled it as one month rent.
Mswipe team is at fault here.
I am trying all this since 3 month now
So plz sort out this issue

Thank you

I dr. akshay dhamne paid the amount and submitted the document to sales person satish kulkarni but he is not responding now and machine is also not delivered.
customer care is also not responding in a proper way and asking to contact the salesman.
i don’t want to continue with m swipe and want refund.
otherwise i will launch complain against company that they fooling customers

ref no. [protected]

This is to bring to your attention that repeatedly i am getting mswipe sms alert of purchase on my mobile phone as mentioned below though the card number mentioned in sms does not belong to me. Nor have i used any of my cards at merchandise for the mentioned amounts. This has happened 3 times in last one month and now i am terribly frustrated. Your toll free number agents also have not helped me so far.

However i want a resolution to this problem asap.

1sms received on number +91 [protected] 6th february 2019:

Approved inr 567.00 at m/s instakart serv dt 06/02/19 card xxx7134, auth #071973.

2sms received on +91 [protected] 7th february 2019

Approved inr 424 at m/s instakart serv dt 07/02/19 card xxx7134, auth # 070355

Their sales person named nagesh collected 3000 rupees from me for mswipe machine and then stopped receiving my calls. I did not receive any swiping machine and only received messages saying my application is on hold due as required documents are missing (The sales person never informed about this while collecting the money). I called their customer care and asked them to cancel my request as this is pending from more than a month and asked them to refund my money, they gave me a complaint id[protected] and informed me that their team will contact me. Nobody from their team have contacted me, nor have they refunded the money. Please help in refunding my money.

Hi,
I have been supplied with a faulty device which is malfunctioning since the beginning. I had already called up the sales person who had somehow convinced me that the concerned device is the best option. His name is rakesh shukla contact no. [protected]. After handing over the device he had vanished and not receiving our calls. We had been trying to contact him since the very first day. This gives a a sign of fraud. These guys don't even resposd to your calls. Cutomer care keeps on litigating the issue for days without providing a single resolution. Don't go for this device. You must opt for icici or hdfc machines instead. Atleast these brands respond properly.
I had logged a call vide ticket no. Tbk03759832 but to no avail. We have to call at the toll free n number of times repeatedly explaining the whole matter, they just keep on insisting to give a cal back after some days.
This is really very frustrating. Mswipe is a big fraud. Never ever opt for this sub standard device and services.
Guys this person rakesh shukla is a big fraud, just be alert from him. He'll handle you a # claiming it to be a diamond and then vanishes once you make payment.

Amount has been deducted with out my intimation swipe done on 31/1/2019 rs 5000 but i got only 3796 deference amount us 1204
Customer care people telling as its new monthly charger started on february
I want my money back i dot want to go through this offer
I was told that when i bought this device noting going to deduct extra

Regards
Shashi ck

I haven issue with mswipe cmpany last month i was spoke to mswipe c. C. E name (Sagar) i was discuss with him regarding my monthly rent due's pending, my total due's was rs. 4199/- so sagar said if you pay 2500/- then your rental will be waived off, i was paid next day through razor pay which is received link through sagar, my amount not refund yet. I followup multiple times but same happen every time mswipe c. C. E told me your refund initiated will be after 2 to 3 days i am coutine following this issue to mswipe team but i'm not getting any satisfactory answer from mwsipe side, my liable amout is 4199/- + 673/- total 4872/- please i request to mwsipe company refund my amout asap. My registered no. [protected], i always avilable to no. [protected], my name is rajesh kumar

Hi,

I applied for an mpos machine on 30th september 2018. It was promised to me that the machine will be delivered in 2- 3 working days, while making the payment. However, the company collects a set of documents, sits on it for a few weeks, and upon complaining demands another set of documents. This has been ongoing for a few months now, and the last set of documents was provided on 18th december 2018. After that, they have stopped responding completely without providing any reason. They are neither delivering the machine, nor issuing the refund. The application nos for this request are. Happ[protected]Old) and appl[protected]New).

Regards,
Rajesh.

As per my previous complaint which till date is pending and nothing is refunded.

However they have marked my complain has solved.

I have received a sms on my registered no [protected] by mswipe mentioning for refund on 19 december 2018
Dear merchant,
Your liable amount inr 5310 will be refunded to your account within next 3 working days, kindly handover the device to fse so that we can close your account with mswipe.

Which till date nothing is done.

I have ordered M swipe machine in the month of AUGUST 2018 ( dated 29/08/2018) from Mr. Sidharth Trivedi ( Sr. ASO ) It was told that i will be provided with the device within 10 working days, but its complete 5 months . I have not received my device which I ordered yet and not even getting any revert from sales person. I tried to contact with Mr. Sidharth, to whom i have provided with all the required document and an initial payment of Rs 2770/-.
After trying so many times to sales person on his mobile no ( [protected])
when I didnt get any response then I am contacting mswipe customer care and every time they are saying you will be getting machine in next 48 hours and for more they are asking me to contact sales person and even after telling that sales person is not responding to me company is not bothered of helping.
Brief detail of my complaint to you:-

28/08/2018 : I contacted Mr. Sidharth for MSwipe Machine and he told me the plan, and said this is a lifetime free plan for this you have to apply before 31st of August as 31st is the last day.

29/09/2018: he came at our shop and collected all the documents and cash of Rs 2770/- from my father as I applied machine on the name of my father . As and when my father told me that MSWIPE sales person comes and collected all the docs with cash but he didn’t provide any receipt of the same . I contacted him then he replied sorry maam I forgeted the same but ill apply tomorrow and youll get SMS on registered mobile no. but I recived SMS for rs 2715/-.
On 01/09/2018. And send some screenshots that he applied and machine approved ( screenshot attached for your ready reference ),
I was happy with quick service I applied one more device for my uncles shop for that also he charged the same Rs. 2770/- and comes in a single day for docs.
2/9/2019 : when ask the sales person “ machine kab tak ayegi sir “ when I will get the machine he said you will recive by 8/9/2019. And its life time free plan so youll get by courier from head office after you receive ill come and give you demo.
11/9/2018:: . Again I call him till then I didn’t receive any machine when I will get the same. Hew replied “ madam office phuch k btata hu “
12/9/2018 :: he said madam approve nhi hui jab approve hogi 2-3 din mein aa jayegi…”aur agar apke pass koi verification call ata hai toh bol dena k apne 3 machine apply kari hai.
After that He became untraceable and disappeared after that.
On contacting the company customer care on 20/9/2018, i find out that its rejected . but we will get you to send you machine in 48 hrs.
When I contacting customer care they said contact sales person.
After so many efforts I get the no of Mr. AMAR PANDEY. . when I contact him he said madam m in a meeting will contact you soon. I appreciate his response I get call from Ms.. Jyoti within half an hour ( but of no use) whole day when I called her she use to say madam apka hi kaam kara rahi huh u batao paise kaha du apke PAYTM mein dalva du.

Next day..when I called her she said madam sirf apke kaam k liye hi office aayi hu..then I get one call madam sidharth is from my team he is not working with us know letme confirm with him then I’ll get back to you in the evening I get call from ms. Jyoti maam he saying I recd only 1183/- from cust and disconnect the call sorry we cant help .

Worst company... Pathetic service...

Pathetic service.. Beware of such fraud people.. They collect cash and documents (Given in month of aug 2018), and did not turned up, now it's almost 4 months. I will take legal action against mswipe and there executive person, who has collected the cash. Fraud's name is mr sidharth. Beware of him. Necessary action should be taken against him...

I have ordered M swipe machine in the month of AUGUST 2018 ( dated 29/08/2018) from Mr. Sidharth Trivedi ( Sr. ASO ) It was told that i will be provided with the device within 10 working days, but its complete 5 months . I have not received my device which I ordered yet and not even getting any revert from sales person. I tried to contact with Mr. Sidharth, to whom i have provided with all the required document and an initial payment of Rs 2770/-.
After trying so many times to sales person on his mobile no ( [protected])
when I didnt get any response then I am contacting mswipe customer care and every time they are saying you will be getting machine in next 48 hours and for more they are asking me to contact sales person and even after telling that sales person is not responding to me company is not bothered of helping.
Brief detail of my complaint to you:-

28/08/2018 : I contacted Mr. Sidharth for MSwipe Machine and he told me the plan, and said this is a lifetime free plan for this you have to apply before 31st of August as 31st is the last day.

29/09/2018: he came at our shop and collected all the documents and cash of Rs 2770/- from my father as I applied machine on the name of my father . As and when my father told me that MSWIPE sales person comes and collected all the docs with cash but he didn’t provide any receipt of the same . I contacted him then he replied sorry maam I forgeted the same but ill apply tomorrow and youll get SMS on registered mobile no. but I recived SMS for rs 2715/-.
On 01/09/2018. And send some screenshots that he applied and machine approved ( screenshot attached for your ready reference ),
I was happy with quick service I applied one more device for my uncles shop for that also he charged the same Rs. 2770/- and comes in a single day for docs.
2/9/2019 : when ask the sales person “ machine kab tak ayegi sir “ when I will get the machine he said you will recive by 8/9/2019. And its life time free plan so youll get by courier from head office after you receive ill come and give you demo.
11/9/2018:: . Again I call him till then I didn’t receive any machine when I will get the same. Hew replied “ madam office phuch k btata hu “
12/9/2018 :: he said madam approve nhi hui jab approve hogi 2-3 din mein aa jayegi…”aur agar apke pass koi verification call ata hai toh bol dena k apne 3 machine apply kari hai.
After that He became untraceable and disappeared after that.
On contacting the company customer care on 20/9/2018, i find out that its rejected . but we will get you to send you machine in 48 hrs.
When I contacting customer care they said contact sales person.
After so many efforts I get the no of Mr. AMAR PANDEY. . when I contact him he said madam m in a meeting will contact you soon. I appreciate his response I get call from Ms.. Jyoti within half an hour ( but of no use) whole day when I called her she use to say madam apka hi kaam kara rahi huh u batao paise kaha du apke PAYTM mein dalva du.

Next day..when I called her she said madam sirf apke kaam k liye hi office aayi hu..then I get one call madam sidharth is from my team he is not working with us know letme confirm with him then I’ll get back to you in the evening I get call from ms. Jyoti maam he saying I recd only 1183/- from cust and disconnect the call sorry we cant help .

Worst company... Pathetic service...

Pathetic service.. Beware of such fraud people.. They collect cash and documents (Given in month of aug 2018), and did not turned up, now it's almost 4 months. I will take legal action against mswipe and there executive person, who has collected the cash. Fraud's name is mr sidharth. Beware of him. Necessary action should be taken against him...