Mswipe Technologies Complaints & Reviews

Hi team,

Mswipe id : [protected]

Reg mobile num : [protected]

Name jayaramu thalapala

Compeny name : vy global paper bags pvt ltd

I done the transactions by

6th may — 130000

9th may — 89000 and 10000

These transactions are in hold please release the amount otherwise it will be very difficult to run my business and we are not satisfying with your services also. If it will continue i will post in twitter by tagging your company.

My user id is ms256094.
We called the customer care and requested them to discontinue mswipe services in may 2017. They approved the request, but still they are debiting monthly charge of 300. We did not notice until dec 2017 that the money is getting debited. Also, when the balance in account was less than 300, they did not debited. When i called the customer care they said, action will be taken, money will be refunded and they will not debit the money anymore.
Their representative came the next week and said action will be taken. Yesterday when i saw the statement, i could see that they are still debiting 300 per month. When i approached the bank to stop the payment, they say that this is ecs and it cannot be stopped from the bank's end.
The complaint number is tbk01457524. Attaching the screenshot of money debit message from bank. Worse is until i made the second complain, i was able access my mswipe account online and see the debit details. Yesterday when i tried to login, it said invalid account number. Looks like my details have been removed but the money is still debited. The money that was already debited is not yet refunded.
Not sure how to stop these guys from looting me. Is there any way to stop this?
S. Ramachandran
[protected]

Hi,

I used your swiping machine on 17th may 2018 with charge amount of rs. 25000/- and 18th of may 2018 with 20000/-. Both amounts were not credited into my account. When i check with customer care they asked me to send kyc documents,. Sent all the required documents on 22nd and not yet credited. Receiving emails from payments team saying that send documents repeatedly i almost called customer care center for 100 times. 15th day today that they kept the amount with them and using themselves. What is the right to them by keeping this amount 45000 with them without any notice priorly? I sent three times the kyc documents to email and 5 times to the whatsapp number they provided.

Requested to release the amount asap

Thanks
Vishwanath enterprises
[protected]

Dear team
As per transaction happen on 29.05.2018 total amount is rs 111350. But today morning only rs 11350 credit into account. Your customer care executive unable to provide the reason.
Machine imei no [protected]
Please check and credit the fund as soon as possible.

Rr_no stan_no interchange cardno cardtype txndate paymentdate paymentremarks1 txnamt mdrmswipeper mdrvalue st deduction netamt rent adjustment finalpayment loandeductionrate loandeductionamount additionalrecovery finalpaymenttomeafterloandeduction finalpaymenttoloanprovider remarks neft_ref_no arn approval_no invoice_no storecode cust_groupcustcode groupname tds_amount
[protected] [protected] visa 451457*3588 credit 29/05/2018 30/05/2018 479.00 1.850 8.86 0.00 8.86 470.14 0.00 0.00 470.14 0.00 0.00 0.00 470.14 0.00 neftratnn[protected]/[protected] 085928 gc00002856 knab finance advisors pvt. Ltd. 0.00
[protected] [protected] visa 416021*8721 debit 29/05/2018 30/05/2018 490.00 0.000 0.00 0.00 0.00 490.00 0.00 0.00 490.00 0.00 0.00 0.00 490.00 0.00 neftratnn[protected]/[protected] 422131 gc00002856 knab finance advisors pvt. Ltd. 0.00
[protected] [protected] maestro 504775*8886 debit 29/05/2018 30/05/2018 437.00 0.000 0.00 0.00 0.00 437.00 0.00 0.00 437.00 0.00 0.00 0.00 437.00 0.00 neftratnn[protected]/[protected] 603290 gc00002856 knab finance advisors pvt. Ltd. 0.00
[protected] [protected] mastercard 559601*8146 debit 29/05/2018 30/05/2018 1074.00 0.000 0.00 0.00 0.00 1074.00 0.00 0.00 1074.00 0.00 0.00 0.00 1074.00 0.00 neftratnn[protected]/[protected] 954831 gc00002856 knab finance advisors pvt. Ltd. 0.00
[protected] [protected] visa 420739*8774 credit 29/05/2018 30/05/2018 1813.00 1.850 33.54 0.00 33.54 1779.46 0.00 0.00 1779.46 0.00 0.00 0.00 1779.46 0.00 neftratnn[protected]/[protected] 003669 gc00002856 knab finance advisors pvt. Ltd. 0.00
[protected] [protected] visa 420739*1963 credit 29/05/2018 30/05/2018 756.00 1.850 13.99 0.00 13.99 742.01 0.00 0.00 742.01 0.00 0.00 0.00 742.01 0.00 neftratnn[protected]/[protected] 004645 gc00002856 knab finance advisors pvt. Ltd. 0.00
[protected] [protected] mastercard 531831*0954 debit 29/05/2018 30/05/2018 1027.00 0.000 0.00 0.00 0.00 1027.00 0.00 0.00 1027.00 0.00 0.00 0.00 1027.00 0.00 neftratnn[protected]/[protected] 139634 gc00002856 knab finance advisors pvt. Ltd. 0.00
[protected] [protected] mastercard 524182*6494 credit 29/05/2018 30/05/2018 563.00 1.850 10.42 0.00 10.42 552.58 0.00 0.00 552.58 0.00 0.00 0.00 552.58 0.00 neftratnn[protected]/[protected] f83000 gc00002856 knab finance advisors pvt. Ltd. 0.00
[protected] [protected] visa 437551*0006 credit 29/05/2018 30/05/2018 447.00 1.850 8.27 0.00 8.27 438.73 0.00 0.00 438.73 0.00 0.00 0.00 438.73 0.00 neftratnn[protected]/[protected] 131837 gc00002856 knab finance advisors pvt. Ltd. 0.00
[protected] [protected] visa 430570*8504 credit 29/05/2018 30/05/2018 741.00 1.850 13.71 0.00 13.71 727.29 0.00 0.00 727.29 0.00 0.00 0.00 727.29 0.00 neftratnn[protected]/[protected] 054197 gc00002856 knab finance advisors pvt. Ltd. 0.00
[protected] [protected] mastercard 519619*3435 debit 29/05/2018 30/05/2018 1154.00 0.000 0.00 0.00 0.00 1154.00 0.00 0.00 1154.00 0.00 0.00 0.00 1154.00 0.00 neftratnn[protected]/[protected] 305944 gc00002856 knab finance advisors pvt. Ltd. 0.00
[protected] [protected] maestro 622018*1691 debit 29/05/2018 30/05/2018 515.00 0.000 0.00 0.00 0.00 515.00 0.00 0.00 515.00 0.00 0.00 0.00 515.00 0.00 neftratnn[protected]/[protected] 141865 gc00002856 knab finance advisors pvt. Ltd. 0.00
[protected] [protected] mastercard 532676*0754 debit 29/05/2018 30/05/2018 470.00 0.000 0.00 0.00 0.00 470.00 0.00 0.00 470.00 0.00 0.00 0.00 470.00 0.00 neftratnn[protected]/[protected] 040913 gc00002856 knab finance advisors pvt. Ltd. 0.00
[protected] [protected] visa 421368*4077 debit 29/05/2018 30/05/2018 1384.00 0.000 0.00 0.00 0.00 1384.00 0.00 0.00 1384.00 0.00 0.00 0.00 1384.00 0.00 neftratnn[protected]/[protected] 041079 gc00002856 knab finance advisors pvt. Ltd. 0.00

Thanks and regards
Nirmal yadav
[protected]

I want to surrender the device #[protected] and stop service and stop detucting the rental. I have already informed you to stop service for the device # [protected] on 6/4/17 but still rent has been deducted. I'm not getting a clear statement for which device you are deducting the rental. So please i want to surrender both the device number mentioned above.

Hello,
Mswipe terminal id.[protected]
Mob.[protected]
I have given the request for deactivation of m swipe machine since installation.
We did not use yur device even single days only becouse of your worst service and scamming review.
Finaly device was termineted on dated 21 may 2017. Since this date i called you more than 50 times to your
Customer care, and you people told me to collect device by your company.
But no one came and not collect the machine. I called many times to your customer care.
Regularly you deducted amount from my account however we have termineted the service with you.
But still device collection is pending, i got messages that multiple ecs being deducted from my account linked with mswipe.
I have the all call record with your customer care which i have done.

We contacted at their customer care number multiple times.

You (Mswipe) are requested to refund the charges deducted from my bank account since april to till date immediately.
Otherwise i will drag you in consumer court very soon.

Ps-mswipe has got worst customer service.

Sir, i was customer of this company in 2016, but in 2 jun 2016 i discontinued his service. After that till date they ware charging and deducting amount form my bank account. I did many times complaint on his castumer care but they can't help after that visited his delhi branch office and i meet his officer and his name is neeraj they told me my amount will refund soon but till date i am waiting my refund now please suggest me what should i do for now, i have all document related this pos machine till discontinue date, like surrender report and bank statement. And also have my tid no - ms204665
And my phone no is-[protected]

Dear sir/madam,

Greetings from my travel planner!!!

I would like to highlight fraud (Fact of mswipe cc machind) i have made just 10 rs trnasaction (Test purpose), same is still nto reflecting in my acc have my account i want to cancel this machin and need balance amount to be refundedby coming week only.

Contact number : [protected]
Serial number : [protected]
Imei number : [protected]

Pathethic machine ever i got, worst service most of the time its out out of service when we call call center they say sir sorry network is issue try after some time & when it is in service money get stuck, what kind of fraudulent firm your are running.

I want my balance month money to refunded.

All sales person gives all the commitment to sale their (Fraud) machine, after selling there is no service. Also when i called him he says amount is 100% non refundable i asked him when did you mentioned its non refundable, this message was never conveyed to me.

Best regards,
Mayur chauhan
[protected]

Chandrabati chatterjee
4:36 pm (2 minutes ago)
To annie, merchantsupport, hold, ca
Hi mswipe,

What is going on... Why are you not responding? Please refund the money immediately and let us know how to stop dealing with you? Please do this asap.

Best regards

Chandrabati chatterjee
Hurray!!!
Aspiring to be the world's best managed company!
Hurrayedutech.com
Facebook:- facebook.com/ieltsbangalore
[protected]

On tue, may 15, 2018 at 11:30 am, annie manoj wrote:
Dear team,

We have not received the payment for the transaction done on 20/01/18.

Please let us know the status and feedback for the same and also please be more specific for the reasons to keep this payment on hold.

Best regards,

Annie
Hurray!
Aspiring to be the world's best managed company!
Hurrayedutech.com
Facebook:- facebook.com/ieltsbangalore
[protected]

View in google m

— forwarded message —
From: annie manoj
Date: fri, apr 13, 2018 at 1:22 pm
Subject: re: fraud
To: [protected]@mswipe.com, [protected]@mswipe.com

Dear team,

This is in reference to the transaction done on 20/01/2018 made by our customer abhay kumar for rs.11, 000 which has been put on hold for risk checking from mswipe.

Please find attached bank copy statement of the customer clearly states that rs. 11, 000 has been debited from his account by mswipe and the mentioned amount is not credited to hurray's account.

Bank statement password to open : abha11may

We need an immediate action and justification on this particular case since an amount of rs. 11, 000/- has been held by mswipe from the month of january 18.

Also give us more clarity on reasons for risk checking and holding an amount of rs.11, 000/-

An immediate action and reply would be highly appreciated.

Best regards,

Annie
Hurray!
Aspiring to be the world's best managed company!
Hurrayedutech.com
Facebook:- facebook.com/ieltsbangalore
[protected]

View in goo

Kindly send us printed copy of invoice/bill on [protected]@mswipe.com. Now, you can send printed invoices or registered your refund request through mswipe application. To know more, click on following link https://goo.gl/Jfm8VD

On thu, apr 12, 2018 at 1:35 pm, chandrabati chatterjee wrote:

— forwarded message —
From: mswipe merchantsupport
Date: thu, 12 apr 2018, 10:51
Subject: re: fraud
To:

Dear sir/madam,

Thank you for writing to mswipe customer service.

We request you to provide us with the below details so that we can assist you in a better manner:

? Registered mobile number:
? Exact nature of query:
? Alternate contact number:
? Tid/mid:
? Merchant name:
Hi sir/madam,

Still, if you have any queries you can write us on our e-mail id: [protected]@mswipe.com

We value your relationship with us.

Thanks & regards,

Shubham

Team helpdesk-pay u

Outlook logo black

On wed, apr 11, 2018 at 5:30 pm, chandrabati chatterjee wrote:
Dear merchant, payment of rs.11, 000 for transaction done on 20/01/2018 has been put on hold for risk checking. Kindly send us printed copy of invoice/bill on [protected]@mswipe.com. Now, you can send printed invoices or registered your refund request through mswipe application. To know more, click on following link https://goo.gl/Jfm8VD

Received this sms.. Please throw some light.

—
Best regards,

Annie
Hurray!!!
Training
Aspiring to be the world's best managed company!
Hurrayedutech.com
Facebook:- facebook.com/ieltsbangalore
[protected]

View in google maps

—
Best regards,

Annie
Hurray!!!
Training
Aspiring to be the world's best managed company!
Hurrayedutech.com
Facebook:- facebook.com/ieltsbangalore
[protected]

View in google maps

Date Of Incident[protected]

We Have Made a transaction of 51100 Through Mswipe Machine on 26th April-2018

Next day[protected] The Amount Credited in our Account=48640
Where is The Balance Amount?

Have Repetedly Called Up their Customer Care No and Every Time Some New Executive Says the Amount will be Credited in 2 Days.

I am Fed Up with this.

Its Not About Money its about Principles.
Are You in the Business of Looting Merchants Hard Earned Money???

We Have Paid The Rent of Around 7000 For This Pathetic Service?

Request The Refund of The Amount at The Earliest.

Regards
Ali
Cell No-[protected]

Hi Team,

I am struggling with your customer care people since 10 days, with irrelevant answers about payment, keeping with you not given to me or not to card holder.

I am asking why are you not give such wrong answers to customers and, i already submitted required docs, even thosgh why they are not released amount.

Will you resolve issue or you want me go with legally by filing case on your company and you executives..

Hello sir/madam
From last week m in touch with your customerservice for fund not transfer in my bank account. But there is no positive reply. From 8 may til date swipping machaine fund has nt been tranfer. Also hav forwarded d bank detail. Recive a mail from ur side that neft return due to in proper ifsc code. Also send d cancel chq detail to ur email-id. Pls tak it serious and kindly mak d service proper for ur company reputation
My register mobile is [protected]

14th and 15th may 2018 i made a transaction of total 1, 70, 000 rs. Money was kept hold due to same card swipe, 15th afternoon i raised an ticked which is still under pending.. Field verification has done, submitted kyc and even invoice copies along with id proofs and a cancelled cheque.
Now custamer support has no answer to my question they keep on giving me extended date, poor response and poor service.

Transaction date bank account date amount deducted
04.05.2018 05.05.2018 4196.7
05.05.2018 07.05.2018 7196.1
06.05.2018 07.05.2018 7881.3
07.05.2018 08.05.2018 3804.6
08.05.2018 09.05.2018 2713.5
09.05.2018 10.05.2018 1896.6
10.05.2018 11.05.2018 3101.4
11.05.2018 14.05.2018 3659.1
12.05.2018 14.05.2018 2410.8
13.05.2018 14.05.2018 5882.7
14.05.2018 15.05.2018 2040.9
15.05.2018 16.05.2018 5619
16.05.2018 17.05.2018 5051.1
17.05.2018 18.05.2018 1334.4
18.05.2018 19.05.2018 4781.4
19.05.2018 21.05.2018 6210.3
20.05.2018 21.05.2018 5825.7
21.05.2018 22.05.2018 2490

Total 76095.6
Dear team
Mswipe imei [protected] name of yadvinder singh sandhu. No loan taken and loan emi deducted from my account. Complaint twice tbk02561566 on 07.05.2018 and tbk[protected].05.2018 to customer care email id and whatssapp no response received. Kindly refund my amount as soon as possible. Waiting for your positive revert.

Money debited bank account for 8 months even after cancelling services. When raised multiple complaints, they promised refunds and almost after 2 months of complain no refund. Don't ever go to Mswipe they are cheaters and they don't even have a proper system in place.

Dear Sir,

Thank you for Writing to Mswipe Customer service.

We are forwarding your request to our Rent Team for refund.

Dear Rent Team,

Below said ME device is deinstalled so kindly refund the wrongly deducted rent.

TBK02548769

Thanks & Regards,

Rahul Makwana

Cancelled Mswipe but being charged for every month from July 2017.

I have tried calling helpdesk and support centre multiple times
Mswipe Cancellation Request id :
Complain no.
TVK01799106

Dear team,
I am customer of mswipe machine. But due to some problem i never used this machine. I have submit the same last year in june.
But this month on 14 th may 5 ecs hit in my account. I don't have balance in the account and same ecs returned by bank. Now charged me 750 plus gst for ecs returned charges which is more than 5000. I request you to please close my account. As i already retuned the machine.
My registered mobile number is [protected]

Thanks for your support

Revati raman sharma

My mobile number is [protected] and my name is kathreen khan. I have lodged a complaint with mswipe call centre, complaint number tbk02569173 as 30k plan has been activated without my permission. I have received no calls regarding this. And an extra payment of 177rs has been deducted towards rental charges. The refund has not been credited in my bank account. Its been over 10 days. Every time i am told another 2 days. Please resolve this issue asap and refund the extra money.

My registered no with mswipe is [protected]. 4 months ago i am surrender my device already but mswipe is nit refunded my advance rental so help me in this consult and also i am calling many times to mswipe customer care but mswipe customer care is not responding and always saying mswipe customer care this amount is credited tomoorow always this line saying but i am not received any amount

We want to know the renewal process of Mswipe machines for which I have already sent multiple emails at [protected]@mswipe.com, [protected]@mswipe.com but it is very sad and disappointing that there has been no revert of my mails.and also I have been calling several times at the customer care no - [protected] from last 10 days and every time when I called the team @ customer care, either the revert is that server is down or they say to mail it again .
kindly look into the matter ASAP and help us in resolving the same and inform us on[protected] Manali shah

Dear m swipe team,

I have taken your m swipe machine at my retail counter "ganpati trading zone, civil lines, allahabad" through your executive shashank agrawal. Since then, i'm facing captioned problem and i'm continuously requesting shashank to come and resolve my issues but it's been a month time and he is neither visiting my retail counter nor giving any solution. He even have no clarity on gst applicable on swipe. Shashank is passing my complaint to dhiraj, who is a team leader and dhiraj is telling that he is not accountable for sucj complaints. I'm fed up of m swipe services within a month of installation. Request to cancel my subscription and refund my deposited amount.

Regards/ ganpati trading zone.
Civil lines, allahabad - 211001 (Up)