Mswipe Technologies Complaints & Reviews

Very disappointed with the kind of service given by mswipe technologies.Requested for shutting my account on 1st March 2018 and it's more than one month now and no body has contacted me in this regard, whenever I approach their customer care they just take time and does nothing. Kindly look into the matter seriously and resolve it ASAP.
I trusted mswipe completely when choosing a POS, but it's very sad to write against mswipe in this forum.

Device registered in the name of: Big boutique(device id: [protected])

Hi dis is Deepak, i was purchased mswipe device, i was given the zero rental plan from mswipe but from jan, 2018 my rental is deducting, monthly rental was started deducted from my account, iam raised the complaint from jan to march 2018, please dont buy this kind of product m swipe company was cheating, company was not refunding my amount till 3months, iam going to social media.i also raise the complaint in consumer forum.

Care less custmer care, company irresponsible, dont buy dis waste product.

complaint no. TBK02127991

I have purchase mswipe machine on 24 march On that time sales person give half information about machine & its policy.
I have just call to mswipe customer care about my complaint regarding payment.I also ask about refunding process
Is cutting advanced payment of machine charges of month April.
Sales person also say that its free for one month no any charges.
Only deposit 2537 & its refundable.But customer care person says its included Installation charges 1100 & with included current month rent charges also.
And not refundable any amount.
Please give me any solution about this.

Had contacted with mswipe in month of november2017 to discontinue the service as the business was shut down. But the request was not registered and neither the executive was sent to collect the device. After that had called again to the customer care for the same but was in vain. Finally in month of february 2018 the complain was registered and the executive was sent on 3rd april 2018 to collect the device. So from month of december 2017 to march 2018 the rent was deducted for no reason which is the total amount of rs 1526. I need the refund of the complete amount but the customer care people says that since they had officially registered complain in month of feb2018 so will b getting the refund of only the month of march. My money is wasted. I need the refund as early as possible from the company

From past november i am not using the mswipe machine. I have lodged the complaint many times to cancel my account. They said there team will work soon, but today is the 4th april 2018. Nearly six months they have not cancelled the mswipe account. Every month they are deducting monthly maintenance charges from my account.

I called several time this month. Not good response from the customer care executive. Just wasting my timing calling them.

First time i saw such a careless company.

Firm name the blue water equipment surrendered in march 2017. They have deducted monthly rentals and return charges. Mobile [protected]. They have deducted 13000/- from my account on 30th and 2nd april. Please provide justice... Customer care people say there is no office in bangalore. Please help. Thank you.. I have stopped using the machine in feb 2017.. Raised a request to close my account.. But they deducted feb and march 2017 month monthly charges... Later taught some they have not collected the machine they are still collecting charges... Hence begged them to come and collect the machine... A person came and collected the machine... Saying that your account will be closed... From then there was any charges collected from account... I taught it is closed... Now this financial year end... On march 30 2018 they have collected... More than 3200/- as rental charges... I was shocked... I called their customer care i spoke to representative arun... Rep no tbk0101573
... With no response... Today 2nd april 2018... They have deducted 850/- x 10 that is 8850/-... Saying return charges... Today i spoke to their rep nandini...
Reference number tbk01015753... Still no response...

Company name: brand zone, register mobile no: [protected]
As per above subject i closed my mswipe account in january 2016. I submitted mswipe device to executive. After that no rental charges debited from my bank account but suddenly in the month of february 26th and 27th 2018 that means after two years rs.700/- deducted from my bank account. After that i called to customer care explained the details. So they given me complaint id: tbw00237529. Executive told me that your amount will credit into your account within 48 working hours. But amount not credited into my account. Again i called and spoke to executive given same reply. Agin i did not received money. I called again customer care they arranged call back from banglore executive. On 21st march i received a call from [protected] and he asked some details i answered after he told ok sir your amount will credit to your account. But suddenly in march 27th and 28th rs.4200/- debited from my account. So totally rs.4900/- debited from my account. So please solve the problem and refund my money to my account. I m in very critical condition in this moment suddenly they deducted money from account.

I am having 3 devices in mswipe in name of trinity tours & travels, chrompet, but not using for more than 6 months, but rental takeing regularly,
So i need to cancel it, i called customer care for past 1 month,, but no response from ur side, i called for dealer and company itself, they telling to wait but till now nothing happened,
Kindly take steps to cancel my 3 devices immediately.

Hi dis is manjunath, iwas purchased mswipe device, it is not working properly and i cancelled the device in june2017, & not deducted monthly rental till dec2017, from jan2018, monthly rental was started deducted from my account, iam raised the complaint from jan to march 2018, please dont buy this kind of product m swipe company was cheating, company was not refunding my amount till 3months, iam going to social media

Care less custmer care, company irresponsible, dont buy dis waste product


Dbk01414633

To
Mswipe company
Dear sir
I am ram surat c/o r. M. Enterprises. Some time ago your company offered me a mswipe machine and i bought a mswipe machine. But now they are not giving me the service right. For which i complained like this 22/11/16, 24/11/16, 5/4/17, 24/2/18. Which of i did not find any answer. Please solve this problem and please return my amount in my account. It will be so kind of you.

Thanks regard
Ram surat c/o r. M. Enterprises
Mail id - [protected]@gmail.com
M. No. [protected] / [protected]

Mswipe company is fully fraud they don't resolving the problems at all. And they utilising the data of bank accounts to draw money from that accounts without any permission to account holder. And they didn't provode good customer services. They don't observing the status of device they just allow to draw amount from account digitally. They don't respond to complaint against that but they says lies to consumers

Pathetic service from mswipe, i had cancelled the service of mswipe in the month of nov 2017 & the field executive given me a letter of closing the service & he told the device will be collected from me soon.

But the team never called me to collect the device. Instead they are deducting fee for every month, its planned cheating by swipe.

I called 5 times to inform the same, all the time i got same answer which will be addressed within 48 hours, but no one called to resolve it.

Whenever i call them they replies arrogant, saying which will be addressed.

Is management so interested to make money this way??. About 1500 rupess been deducted from my account... & i damn sure this will continue in april month also.

I just know spoke to one of your executive mr. Punith, again the same arrogant reply will be resolved.

Such a worst service i have come across.
Let me know if you cannot resolve it.. I difinetly want to take this further.

You are guys are really worst to the core. You cannot get succeed this way.

Hi

My name is giriyappa . Taken 3 devices which is not used by me now from more than one and half year and also devices driven back to one of the mswipe executive . Still amount getting deducted from my account one device called customer care many times and informed still no proper response . Please deactivate my all 3 devices and refund the charges got deducted from past one and half year .details as below .

Machine Number : [protected]

Thanks and Regards
Giriyappa
[protected]

Company name: BRAND ZONE
Reg Mobile No: [protected]
Complaint Id: TBW00237529

2 Years back only i submitted device. I closed mswipe account. But suddenly last month feb 26th 2018 Rs.350/- and feb 27th 2018 Rs.350/- deducted from my bank account. after that I called mswipe customer care they given me complaint id mentioned above. saying that your amount will refund within 48 working hours but already 17 days completed till not credited money to my account. so please solve problem on urgent basis.
Thank you

Mswipe technologies — complaint against mswipe deactivation

My contact number [protected]
I have requested to deactivate my mswipe machine on 18 jan 2017 but till now every month they are charging money even though my machine is deactivated and when i request customer care person is saying deactivation is started once machine has been retrieved back from mswipe end until then charges should be charged but every time when i call to send staff to take the machine they simply saying staff will come in next week but simply they are cheating the customer by skipping months...
Name - rbs institute of education

Neemuch

User id -[protected]

Swiper no-[protected]

I have settled 20000 rs on 23rd Feb 2018. The Settlement amount is not credited in bank account till date. There are so many mails sent and they simply replying we have forwarded to the payment team and then no reply after then.

Need to take this serious. We are into business holding such money is not good. I have to pay my debts in business. If anything goes wrong what happens. Please someone help me whether we can file deformation...

Sir,

I am taken mswipe terminal in vijayawada, andhra pradesh

Pcihw#:wpc[protected]
Serial no:[protected]
Imei:[protected]

The above terminal not showing network signal
It is not working very difficult to handel
Pls rectify above problem or exchange new terminal as soon as possible.

Thanking you,
Ids india
Ph. No.[protected]

Customers had made the payment through credit card an amount of rs. 14280/- on 14th nov 2016, but due to some technical error amount was deducted twice from their cards.

I have received the payment only single time and the other payment is put on hold. Although, mswipe has received the both amount from the bank i. E. 2x14280 as shown in the bank statement of customers

I have requested many time to mswipe please send money back to us but still i don't have received any amount or proper response from them

Hold payment details are following:

Holding payment 14280 rs from 14 nov 2016 of[protected]
Wisepad id: [protected]
Swapped amount: 14280
Date: 14th nov 2016
Card ending no. 7840
Rr_id : #[protected], #[protected]
Auth. Code: #021101, #028669

Regards,
Shiva saraswat

I had made a full year payment for mswipe ln 18th january 2018 of 3694 rs But i have been charged monthly rent after making payment for the whole year.When called mswipe they are saying no such payment has been recieved.For which i have attached the payment proof . This is not a prifessional behaviour by mswipe .Please try to resolve myproblem as soon as possible.

Its going to be two weeks now that a Customer Team of Mswipe is giving explanation that they have holi holidays, saturdays and sundays to get my issues solved.

I am using Swiping machine from Payumoney where now they transferred me to mswipe officially. I have swiped Rs. 20000 payment from my customer and the settlement amount is still on credit to my Bank Account which is latest update in the Record of them and received confirmation. This transaction was done on 23rd Feb 2018 and I have raised settlement on the same day.

This huge amount is still not credited in the latest bank account and I am keep on asking them for the same, they saying we have made the payment ask your bank please. But when I approach my bank they clearly showed their portal to show me there is no ledger, lein or any amount in the account and they advised me to not to transaction until your problem from mswipe is solved as so many transaction might gain confusion. Till date I can't able to use that account also. Really getting disappointed that they are asking for the proof that I don't get the money. I showed my bank statement clearly, catched the video, took a image of the passbook and send it to them twice. I asked about the same proof from them so that If this was my bank problem I might talk to them with the proof. But till then they are replying the same thing as we are contacting our payment team will reply you as soon as possible. They are not giving the contact of their payment team also.