Mswipe Technologies Complaints & Reviews

I am following the mSwipe Toll Free number [protected] for the deactivation of my mSwipe machine. I have called seven times to the toll free number to deactivate my mswipe machine. but the only response i receive is "within two days a person will come and collect it, and deactivate it"...

Today Once again i called to check the status and one Mr. Nutan asked me to go to a nearest Axis Bank Branch and give a cancellation request to the bank!

I simply don't understand the logic to keep me waited for two months (saying, a person will come within two days) and suddenly you say go to Axis Bank and Submit a cancellation request!! My Latest Request No. is TBK02497483 dated 23/04/2018

Please clarify why should i go to Axis Bank Branch when its your person came to advertise mswipe and said its hassle free helpline will always be at your service.

Is this HASSLE FREE SERVICE?

I given request to surrender the device but no one collect to me but the amount only debitedf from my bank account. i gave complaint last month march ending but still in progress 3 customer care executives talked 3 different times my complaint no TBK01924109 What i do the next my amount when i get back i do not know the amount debited[protected] rupees and[protected].19 rupees i gave complaint to[protected]. this is worst mswipe service

I have surrendered the swipe machine provided by mwsipe on 6th May 2017. your executive gave me the final closure reciept as well however monthly rent of Rs.300 is still being deducted from my account since last one year. Kindly check and close the account as well as refund the rent deducted. My registered mobile no is [protected]. Device Serial [protected].

Dear mswipe,

This is sharath from our pehchaan (Registered mobile no: [protected]) with regards to mswipe.

Let me reiterate the wrong doing again, we have conveyed the mswipe team in the month of oct - 2017 that we have stopped our store and we would like to suspend the partnership with the mswipe.

Yet, we have found out that from the month of jan-2018 there were 10 illicit transactions happened from your end, how long does back end team needs to analyse the concern and take the necessary action?

We have registered an issue with the case id: tbk02183156, tbk01731765 which deals with the unlawful transactions carried out by mswipe in the month of january. This is absolutely pathetic and absurd, even after registering a case of illicit transaction this happens again on 26-feb, 27- feb, 27-march, 27-march and 28-march.

I have been dropping an emails regularly and making the reminder calls repetitively and yet there is no resolution from your end.

This is not acceptable.

Let me help you from my end by sharing the illicit transnational records.

29-jan - 2018 : withdrawal amount 300
30-jan - 2018 : withdrawal amount 300
30-jan - 2018 : withdrawal amount 300
30-jan - 2018 : withdrawal amount 300
26-feb - 2018 : withdrawal amount 300
26-feb - 2018 : withdrawal amount 300
27-feb-2018 : withdrawal amount 300
28-march-2018 : withdrawal amount 295
27-march-2018 : withdrawal amount 300
27-march-2018 : withdrawal amount 113

For any further communication, reach us at [protected].

Help us by request the team to initiate the refund amount immediately and take the necessary action.

I appeal the team to sort out the issue asap and make sure no further transactions takes place from your end.

Best regards,
Sharath.

I am not using mswipe machine from september 2017 and i have given the request request for surrender the machine on 24/01/2018, they said their executive will call me to collect the machine also they promised me that there will not will be any rent deduction from my bank account once the surrender request is placed. But they collected the machine on 28/03/2018 also they deducted rent for feb'18 & march'18.
On 31/03/2018 i have raised another complaint for refund the money, they ask me to send a mail to [protected]@mswipe.com with my bank statement. I have emailed my bank statement for their reference. Still they are not refunded the amount.
I spoke to 4 customer care executives for the refund, whenever i contact they will say "i have escalated to concern team, we will arrange a call back and update the status after 48 to 72hrs, so please give me sometime" but nobody arranged a call back. This is not only for the refund of money, they did the same thing for surrender the machine, after a long struggle i surrender the machine to their executive on 28/03/2018.
Mswipe is repeatedly doing this activity with most of the customers. So kindly request the consumer complaints forum to take necessary action against mswipe and i need the amount to be refunded to me.

Hi,
My registered number with mswipe is [protected]. I am not using this useless machine since november and many time i requested their customer care to deactivate my account. All the time they say that they it will take 3-4 days and they will send some one the collect the machine. It;s been 5 months but still they are charging some money in my account. Such a liar and useless company this is. I am going to file a case in lower court against these scammers.

Greetings from dindigul vellaisamy (Dv). Running food counters at it park chennai. For the past one year we were using mswipe for ticket restaurant coupons at tech mahindra. Past three month we were unable to use the machine. Your people asked to change the machine which is also done but the problem still continuing. People those contact me to purchase a new one not even attending my calls. Mobile number are [protected], [protected], [protected]. If the problem continues i may loose the counter also.
Company mail id [protected]@dindigulvellaisamy.com
Thanks.

Dear sir,
After given request for deactivation of my device on 05/2017 still you people are charging monthly rental from my bank account. My device no.[protected]. Now this year suddenly you people are charging monthly rentals. Here i am giving you the details of those,
Ref. No.[protected] rs.113/- on 31/00/2018,
Ref. No.[protected]rs.300 on 31/03/2018.
Ref. No.[protected] rs.300 on 03/04/2018
Ref. No.[protected]rs.300 on 03/04/2018
Ref no.[protected]rs.300 on 03/04/2018
Ref. No[protected]rs.300 on 03/04/2018
Ref. No.[protected] rs.300 on 03/04/2018
Ref. No.[protected] rs.121.77 on 03/04/2018.
Ref no[protected] rs.300
Ref no.[protected] rs.300
Ref no.[protected] rs.300
Ref no.[protected] rs.300
Total - rs.3234.77
Here i am requesting you to send back my money to my account. Or else i will go to consumer court against mswipe.

Regards..
Tamal sarkar
Contact no.[protected]
Bangalore

On 29th march, i have made a debit card transaction through mswipe pos machine at 'aadhavan phrmacies pvt ltd' (Registered name as per mswipe receipt) located in coimbatore. The bill amount was rs.312. But the merchant accidentally added additional two zeros in the mswipe pos machine and the amount debited was rs.31, 200. The merchant immediately refunded the same amount of rs.31, 200 through the pos terminal and issued me a refund receipt. But even after waiting for 10 days, the amount has not been credited to my account. The merchant also reported that debited amount of rs.31, 200 was not credited to the merchant's bank account after verifying his bank statement. So the merchant is hesitating to refund the amount by cash.
The merchant called the mswipe customer care and reported the issue. They told me to quote the 'rr no.' in my bank so that they would locate the current status of the refunded amount. I have approached my bank with refund receipt and quoted the 'rr no.' and made a complaint but still there is no response. I have called the mswipe customer care again but they gave me the same reply of showing the 'rr no.' to the bank.
I want to know, where my amount of rs.31, 200 went. If it is not credited to the merchant's account or refunded to my own account then where else it would have gone? It seems your mswipe is holding the amount and failing to release it.
Kindly look into this issue seriously and return my money back as soon as possible. If this problem didnt get resolved then there is no other way for me other than to lodge a police complaint on the merchant and mswipe.
Merchant regd. Name: 'aadhavan phrmacies pvt ltd'
Transaction date: 29.03.2018 (Thursday)
Mid no. : 42ms[protected]
Debit card no. : [protected]
Rr no. :[protected]
Auth no. : 568793
Debited txn. No. : 972975
Void/cancelled txn. No. : 973761
Debited a/c no. : [protected]
A/c holder name: ajaiy d
Debit card bank: sbi
Branch: sbi sme branch, ramanathapuram, coimbatore
Ifsc code: sbin0012776

Hi,
I am not using the mswipe machine last 6 months, already on october they have detected the money of 1000 and i registered a complaint they said hereafter no rent will be detected. But in april again they have detected 500 and registered a complaint to refund the money and to take back the machine but still now there is no action taken i have called many times but no response, every time they are registering new complaints only. Please take the necessary action or close the company and getaway.

I am writing this complaint, after trying out their customer care helpdesk,
First their machine would not work as said, next they charge advance rental, third they don't close account on time and put unnecessary rental charges and expect the customer to pay for their rent. When asked or complained there wont be any response nor reply from them. Please take necessary steps to keep your customer happy by at least attending their complaints on time and resolving the issues. (Client name - Buy The Way) Customer code: [protected].

I request you solve this issue and refund the advance rent for device which i asked to close earlier.I would like to continue using one device out of two i have. I tried closing the earlier old device and upgraded new device by paying device cost. but still you charge rental for both devices which is not fair. Looking forward for a resolution for this issue at the earliest.

Very disappointed with the kind of service given by mswipe technologies.Requested for shutting my account on 1st March 2018 and it's more than one month now and no body has contacted me in this regard, whenever I approach their customer care they just take time and does nothing. Kindly look into the matter seriously and resolve it ASAP.
I trusted mswipe completely when choosing a POS, but it's very sad to write against mswipe in this forum.

Device registered in the name of: Big boutique(device id: [protected])

Hi dis is Deepak, i was purchased mswipe device, i was given the zero rental plan from mswipe but from jan, 2018 my rental is deducting, monthly rental was started deducted from my account, iam raised the complaint from jan to march 2018, please dont buy this kind of product m swipe company was cheating, company was not refunding my amount till 3months, iam going to social media.i also raise the complaint in consumer forum.

Care less custmer care, company irresponsible, dont buy dis waste product.

complaint no. TBK02127991

I have purchase mswipe machine on 24 march On that time sales person give half information about machine & its policy.
I have just call to mswipe customer care about my complaint regarding payment.I also ask about refunding process
Is cutting advanced payment of machine charges of month April.
Sales person also say that its free for one month no any charges.
Only deposit 2537 & its refundable.But customer care person says its included Installation charges 1100 & with included current month rent charges also.
And not refundable any amount.
Please give me any solution about this.

Had contacted with mswipe in month of november2017 to discontinue the service as the business was shut down. But the request was not registered and neither the executive was sent to collect the device. After that had called again to the customer care for the same but was in vain. Finally in month of february 2018 the complain was registered and the executive was sent on 3rd april 2018 to collect the device. So from month of december 2017 to march 2018 the rent was deducted for no reason which is the total amount of rs 1526. I need the refund of the complete amount but the customer care people says that since they had officially registered complain in month of feb2018 so will b getting the refund of only the month of march. My money is wasted. I need the refund as early as possible from the company

From past november i am not using the mswipe machine. I have lodged the complaint many times to cancel my account. They said there team will work soon, but today is the 4th april 2018. Nearly six months they have not cancelled the mswipe account. Every month they are deducting monthly maintenance charges from my account.

I called several time this month. Not good response from the customer care executive. Just wasting my timing calling them.

First time i saw such a careless company.

Firm name the blue water equipment surrendered in march 2017. They have deducted monthly rentals and return charges. Mobile [protected]. They have deducted 13000/- from my account on 30th and 2nd april. Please provide justice... Customer care people say there is no office in bangalore. Please help. Thank you.. I have stopped using the machine in feb 2017.. Raised a request to close my account.. But they deducted feb and march 2017 month monthly charges... Later taught some they have not collected the machine they are still collecting charges... Hence begged them to come and collect the machine... A person came and collected the machine... Saying that your account will be closed... From then there was any charges collected from account... I taught it is closed... Now this financial year end... On march 30 2018 they have collected... More than 3200/- as rental charges... I was shocked... I called their customer care i spoke to representative arun... Rep no tbk0101573
... With no response... Today 2nd april 2018... They have deducted 850/- x 10 that is 8850/-... Saying return charges... Today i spoke to their rep nandini...
Reference number tbk01015753... Still no response...

Company name: brand zone, register mobile no: [protected]
As per above subject i closed my mswipe account in january 2016. I submitted mswipe device to executive. After that no rental charges debited from my bank account but suddenly in the month of february 26th and 27th 2018 that means after two years rs.700/- deducted from my bank account. After that i called to customer care explained the details. So they given me complaint id: tbw00237529. Executive told me that your amount will credit into your account within 48 working hours. But amount not credited into my account. Again i called and spoke to executive given same reply. Agin i did not received money. I called again customer care they arranged call back from banglore executive. On 21st march i received a call from [protected] and he asked some details i answered after he told ok sir your amount will credit to your account. But suddenly in march 27th and 28th rs.4200/- debited from my account. So totally rs.4900/- debited from my account. So please solve the problem and refund my money to my account. I m in very critical condition in this moment suddenly they deducted money from account.

I am having 3 devices in mswipe in name of trinity tours & travels, chrompet, but not using for more than 6 months, but rental takeing regularly,
So i need to cancel it, i called customer care for past 1 month,, but no response from ur side, i called for dealer and company itself, they telling to wait but till now nothing happened,
Kindly take steps to cancel my 3 devices immediately.

Hi dis is manjunath, iwas purchased mswipe device, it is not working properly and i cancelled the device in june2017, & not deducted monthly rental till dec2017, from jan2018, monthly rental was started deducted from my account, iam raised the complaint from jan to march 2018, please dont buy this kind of product m swipe company was cheating, company was not refunding my amount till 3months, iam going to social media

Care less custmer care, company irresponsible, dont buy dis waste product


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