Mswipe Technologies Complaints & Reviews

My swipe machine is not working since yesterday evening. Yesterday at 8:15 p.m.i complained about the same. Your company members said that their technicians would look into the matter. But there has been no response from their side till today.
Right now you all also understand the market conditions and the importance of Swipe machine has increased due to this. I have been incurring huge losses since two days due to the non working of machine.
Tomorrow is Sunday which is a peak day for our business.
Hence you are requested to kindly look into the matter and kindly send your technicians as soon as possible.

Dear concern
I am getting bad response from mswipe company. As the sales person told me that they will deduct .75% & 1% on debit card and 1.35% on normal credit card and 1.75% on platinum credit card but after that they will charging 1.40% and 1.90% on credit cards without telling me. They are continue doing fraud with me. What can I do now. This is very bad company. As I have also do a complaint on 28th October that complaint is also not resolved till now. The customer care is also bad service.

HI,
I made the transuction of 15700/- on date of 4th november 2016 in my machine at muscle mania gym by my own card.

sorry for the appologies this will never happen again in future so please eighter credit it in my account or cancel it and return it back to the card holder account.
as i dont have the invoice copy of it.
i mailed much times to your hold and customer care but they arent give me the right solution just making me fool and giving the excuses.

details are below:
Name of the firm -Muscle mania gym at 1913/19 main road govind puri extention kalka ji new delhi-110019

Thanks & Regards
PARVESH KHERA.

I'm a businessman, accepting payments by cards, every transaction is put on hold, its my own money im asking, the customer has swiped the card with his or her own consent, asking for invoice, releasing payment after 10-15 days what is this non sense.

Asking for clients pan card, who will give pan card, no updates for payment on hold have to call at least 10 times daily to get payment released .

Im not a beggar asking for my own money you just say hold how much problem i face.

I was said that charges are not there its under digital india scheme, initially less charges were deducted but it kept increasing as days went past.

Void transaction system was not available. Im unable to understand there working criteria just minting money machines.

Very poor service

I have a edc machine of mswipe company with serial no [protected]. Name Shree Balaji Jewellers. Your TL -Sumit and Sales person - Prem Parkash is cheating me since last 3 days. I talked to Mr. Sumit for sim he is making xcuses to me and from last 3 days he say I will give you tomorrow. The company is fraud. Kindly take some action against these persons. And I am also talking to Mr. Vikas the sales manager for this he is also misbehaving with me and said I can't do anything. They all are cheaters.

I have written to customer care and also have called number of times but still no proper response and my money is on hold. However, I have provided all necessary documents through email and also through your whatsapp number.

I dont understand, what kind of verification is required to approve a genuine transaction? After providing customer card details and id proof still my money is on hold.

This is how you guys cheat customers due to which most of the people do not believe/trust Indian companies.

The Service provided is awful and very very worst.

Details:

Transaction Amount: 8050
Date: 1/10/2016
Device Id:[protected]
Name: Ritin Arora
Style Up Store, Bangalore

Sir, i am the proprietor of r. M. Enterprises. I taken the service of swipe technology from mr. Amit kumar upadhay his contact no. Is [protected]/[protected]. I given cheque of rs. 1200/- my cheque no. Is 152158 of syndicate bank but till now i am not getting swipe machine due to this i am getting many problem. So, kindly solve my problem or otherwise refund my amount with interest. As soon as possible.

Thanks and regard
R. M. Enterprises
Ram surat
[protected]

Sir my name is kamlesh jain my firm name is alfa gifts & novelties, on 23/04/2016 my account was closed complain no tbk00312467, on 28/04/2016 ur company represntative named prashant had taken the device from me on calling to ur company 01/05/2016 i came to know that my device has been received by our company, than on 10/06/2016 ur company deducted rent amount from my account 200/ for that i have again complained to ur comapny, now on 29/09/2016 again the company deducted total 1500/ rupees in differnt amonuts which i compalined to ur customer care on 30/09/2016 tbk00553232 spoken to amita, 01/10/2016 tbk00555893 spoken to ritu, 02/10/2016 tbk00558297 spoken to cham, 04/10/2016 tbk00553232 spoken to palak, 07/10/2016 10.45am tbk 00568135 spoken to jomes, 07/10/2016 tbk00568244 spoken to anju they all give me differnt statment they all provide me with differnt email id. So i want to take some seroius steps against the company & refund my 1700/ back to my amount though i replied several times on the email id provided by them but all the time i receive email sent failure as the email id does not exist like many customers are harrased like them i a corporate firm does this kind of fraud than what should i do. My mobile is [protected]. Providing my bank satement in which the amount has been deducted.

Sir my name is kamlesh jain my firm name is alfa gifts & novelties, on 23/04/2016 my account was closed complain no tbk00312467, on 28/04/2016 ur company represntative named prashant had taken the device from me on calling to ur company 01/05/2016 i came to know that my device has been received by our company, than on 10/06/2016 ur company deducted rent amount from my account 200/ for that i have again complained to ur comapny, now on 29/09/2016 again the company deducted total 1500/ rupees in differnt amonuts which i compalined to ur customer care on 30/09/2016 tbk00553232 spoken to amita, 01/10/2016 tbk00555893 spoken to ritu, 02/10/2016 tbk00558297 spoken to cham, 04/10/2016 tbk00553232 spoken to palak, 07/10/2016 10.45am tbk 00568135 spoken to jomes, 07/10/2016 tbk00568244 spoken to anju they all give me differnt statment they all provide me with differnt email id. So i want to take some seroius steps against the company & refund my 1700/ back to my amount though i replied several times on the email id provided by them but all the time i receive email sent failure as the email id does not exist like many customers are harrased like them i a corporate firm does this kind of fraud than what should i do. My mobile is [protected]. Providing my bank satement in which the amount has been deducted.

MAchine sold but not working, but you are montly taking an ecs of 300 for what then your customer care does not give or transfer the call to the superior's.

I need all the refund for the monthly detected rent with double interest and also the service to be cleared in 24 hrs. if not I will be forced to send you a notice from my advocate and claim all damages from your end of giving false recommendation and selling the machine. and then no body turns up for complaints raised earlier, also.

First send the refund of all rent taken and then re set the machine.

I had requested for 2 MSwipe machines for my office (in Delhi) on Tuesday 30th Aug16, and made advance payment on 31st Aug16. The sales agent (Deepak Sharma) promised me that the machine would be installed in 2-3 working days.

I called up this guy on 3rd Sep 16, but he requested more time and said that it would be furnished by 5th Sep16(Monday).

I have not heard anything from him on the update and now he is even not picking up my calls.

This is a pathetic experience with MSwipe technologies and I am really thinking of taking legal action againts you guys.

Your sales team is full of liers and cheaters and this is the way they use to steal someone's hard earned money.

Can you actually take any action on this OR my perception is correct.

Regards
Nishant
[protected]

Dear sir, this is inform you that today i have called to customer care number. For getting instant service. But your customer care not given help in emergency. For changing my account immediate.
O i informed you that i am not getting service properly. Kindly cancelled my service or given me properly service.
Reg. Number [protected];id no. Device i'd no [protected]

Dear Sir,

It is a 420 company. Service is the worst I have 2 years from the device to deactivate the request * said. But every time I have spoken, that you wait 24 hours for 7 to 10 days do you do weights. But 7 to 10 days every month, while the 2 years have passed and our accounts are deducted from your device rent. I am very upset and does not understand what they do not have a number in addition to a customer care number is. Neither is it a senior is no feedback.

I am not someone who would ever want to publicly shame a business and i would have never wanted to write this review had i not been pushed to the edge. I cannot comment on the quality of the product since i have not used it so far but as far as the customer support is concerned, this is the worst team who seem to have no idea what being responsible in a business means. I was duped into buying their device with gprs facility in the first week of may 2016 (With full payment made upfront) and i was assured by one ms. Neha that the machine would be delivered by the second week itself. However, after weeks of following up, they provided me a machine with no intact gprs facility (Mobile phone with bt is reqd additionally for it to work). I had accepted that machine even though practically it is of no use to me (I wanted the one with gprs intact) only on the condition that it will be replaced with the gprs machine within two weeks. Unfortunately, till today, i have not got any replacement despite several calls and messages. Ms. Neha does not pick her phone anymore and she had asked me to get in touch with one mr. Inder who is even more irresponsible. He again is too busy to speak to customers and only bothers to text saying that he will get back which hasn't happened despite the passing of two weeks time. Even though i had made the full advance payment in the beginning of may 2016, i still haven't got the product i paid for and no one from their team seems to be bothered about this despite my several attempts to contact them. This is heights of cheating the customers and i would request all interested customers to be warned about their after sales conduct.

I had a payment of 99, 900 and as they have mentioned that ur payment put on hold.

I have sent everything email ID in the morning itself and still no answer

Even customer care executives have no updates. My relationship manager says that it is not his responsibility

Is this kind of service should we expect from?

M Sudhakar reddy

[protected]

My area sales officer rajesh sutariya -[protected] booked machine but not delivered on commitment time... i cancelled machine on date :14/07/2016 but my booking payment rs.2067 is not giving back... and he blocked my mob. no... his senior rahul makwana - [protected] city sales officer also not pick my call also and avoid me... very fraud... pls. don't buy this machine...

As we feel that the swipe machine is not that useful for us at the moment, v would like to temporarily disconnect the service.

Dear sir / mam,


We were supplied a faulty g2 machine 10-15 days ago with sr. no. [protected]. the technician who brought the machine (mob. no. [protected] & [protected]) tried my 2-3 working sim cards with gprs / 3g data packages. none of the sims worked.

Today another technician came, he tried 2-3 sims, none of them worked. when we called the customer care toll free number, the lady on the phone gave a mobile number [protected] and told to send a watsapp message for machine replacement, but the number could not be detected in watsapp. so i sent a text message, but received no acknoledgement.

Therefore we now request you to either replace the machine with new software with wifi facility. or give us a machine along with working sim-card or simply return our the money mr. imran khan (marketing officer) took from us rs. 6000/-

Thanking you,
Yours faithfully,
Amol a rahatekar

Law-all
Shop no. 10, siddhartha chambers,
27/b budhwar peth, pune - 411 002 (ms) india
Mob. no.[protected]

I have been deducted twice every month for my swiming machine, actually i used to have 2 swiping machines, have cancelled one and continued with the other one. I have been deducted by ECS for both the machines, how will they deduct amount for the canceled one.
For the same this i asked to raise a complaint and give me the complaint number its been 4 months, i have been deducted the amount but no complaint raised my mswipe, when called to customer care they just ask me to send a mail and no one replies for it and the time mentioned is in 24hrs. Its been 2880 hrs up to now there is no response from customer care, what's app num or mail. Please shut your business if you cant work on a small issue.

Hi

I have done a transaction of rs 1 lac on 2nd of june but tha same has been put on saying it as an high value transaction. Because of this i was asked to submit the invoice which i have done on the same day . But still my payment is not released till date
Can you please look into this matter as soon as possible as it is badly hitting my business
My registered mobile number is [protected]

Thanks
Subhash chander