Mswipe Technologies Complaints & Reviews

Address: Jaipur, Rajasthan, 302020

Dear sir
I am from Om opticians, Mansarovar, Jaipur. User id: [protected].

On 14/11/2016 at 6:17pm, I have made transaction of Rs 2000 through Mswipe machine. But in first attempt transaction error occurred and payment is not received. But amount has been deducted from customer bank account. When I contacted m swipe through WhatsApp, reply came that payment has been on hold and I have to send invoice copy to them to refund back the money to customer account. Therefore I immediately send invoice copy but till date amount is not refunded. Customer is so annoyed that he gave me warning that if amount is not refunded early he will take strict action against me.
So I request you to resolve this matter as soon as possible and refund back the amount holded my Mswipe to customer account. Transaction details are:

Autho code: 029041
RR no.:[protected]
Stan Id: 3211924

I am also attaching invoice bill with this mail.

Om opticians
Mukul Bhargava
[protected]

Jan 17, 2017

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2016

Mswipe Technologies Customer Care's response Dear Sir, we have forward this to our concern department, they will resolve this ASAP.

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Address: Thane, Maharashtra, 400064

Website: www.mswipe.com

My merchant ID is [protected] and it is almost a week the swipe machine is not working.

I have been calling their customer care, but all the time, some mechanical guy gives me the same ridiculed answer that the issue will be resolved in a days time.

I have lost some serious business and I hope that this loss is paid by MSWIPE! Please help.

Dec 20, 2016

Complaint marked as Resolved

I had to eventually write to their CEO to get the issue resolved. However, the overall service experience was pathetic! Would not recommend MSWIPE to anyone ever in my business fraternity!

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2016

Mswipe Technologies Customer Care's response Dear Sir, we have forward this to our technical department, they will get back to you shortly

Verified Support

Dec 20, 2016

Mswipe Technologies Customer Care's response Dear sir, can we have your registered wisepad ID. We unable to fetch your detail with provide wisepad ID [protected]

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S

sunil chikate

Dec 15, 2016

Res...sir
our mashin is halt from last 5days.
plz send us new mashin.

Reply

Mswipe Technologies Customer Care's response, Dec 21, 2016

Verified Support

Dear Sunil, please share your device ID with us.

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Address: Krishna, Andhra Pradesh, 521001

On 8 dec 2016 had done two different 15000 rs transaction.
Got a sms from your end as one 15000 rs transaction is on hold
Ensing as duplicate transaction.
Ince then i had mailed and also done whats app with 2 different
Bill payments as it is 2 different transactions.
Yet the payment of 15000 is not yet credited from your end.
Coming to customer, not even once i got in touch o[censored]r care exe...
Is now 13 dec 2016. Do the needful soon.

(My device id : [protected])

Mswipe Technologies customer support has been notified about the posted complaint.

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Address: Pune, Maharashtra, 411023

Website: www.mswipe.com

We are facing issues with the device. The device is not working properly since last few months. Also we noticed that the last transaction amount 250/- is not credited in our account. We have issues with the monthly charges as well which is debited twice in the same month.
We tried to call their help-desk numbers[protected] /[protected] for multiple time however; we are not able to connect on the same and call gets disconnected. We have used whats app number to connect ; send several emails on [protected]@mswipe.com regarding my complaint but no use of it.
Its really pathetic company in terms of customer service, i suggest peoples - do not avail their services. Don't waste your time and money."

Mswipe Technologies customer support has been notified about the posted complaint.

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Address: Gurgaon, Haryana, 122001

I used my sbi bank debit card for a purchase of rupees 1100 at sham lal krishan kumar mswipe pos machine.
I tried one debit card twice but both times the transaction was failed, then i tried another debit card of sbi bank, again transaction failed but this time amount was deducted from my bank account.
Details of transaction are attached below:
Name: mahendra meena
Account number:[protected]
Bank name: sbi bank
Ifsc code: sbin0010856
Transaction date:[protected]
Transaction amount: 1100

Email for communication:
Email:[protected]@gmail.com

Please look into the matter and refund me the amount.

Mswipe Technologies customer support has been notified about the posted complaint.

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gopalhathras

from Noida, Uttar Pradesh

Dec 15, 2016

Marchant name Gupta sports contact No [protected]. 11 days ago im doing a void transactions throw Mswipe .but my transaction money is not back in my costumer A/C. help desk is not any help me . And costumer care stand call or drop it .so please. Take a action in short time

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Address: 560056

Website: [email protected]

Dear mswipe partners,
I am bhaskar. M from "wood n leather in design", this is regarding the swipe amount of rs.500/-.
On 5.12.2016, i sold an product for rs.500/- on basis of card sale in mswipe machine.
The machine showed failure massege. But, the amount was deducted in customer account and approved message sent to my mobile no.[protected]. I have an printed copy of mswipe receipt. Still now the amount is not remitted into my account and either the swipe detail is reflecting in my mswipe history account.
I have compained the same through mail and customer care no is not responding or mr. Gopi ([protected]) & ms. Suman ([protected])_from accounts dept. And assistant manager of karnataka ([protected]) is not bother about the customer and not responding to the calls.

Jan 14, 2017

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2016

Mswipe Technologies Customer Care's response Dear Sir, we have forward this to our concern team, we will get this resolve ASAP.

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Kavitha Prathap

from Bengaluru, Karnataka

Dec 15, 2016

My mswipe machine is not getting Bluetooth pairing with my mobile. please cance my subscription.

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Address: 560016

Dear sir/madam

As on 19/11/2016 customer perchesd worth rs 3700 material in our shop first customer given standard charted debit card for swiping when we swiped we got decline massage costumer given another card which is syndicate bank debit card far same amount 3700 in that also we got same decline massage. and we taken cash from customer next day customer given a complent that in both account amount is accepted . standard charted amount 3700 credit to our shop account .we return 3700 to customer . what about syndicate bank account .customer having a statements . please look this and transfer back 3700 to customer syndicate bank account.asap. Divice number [protected]

thanks & regards
galaxy mobile & accessories
nadeem pasha
[protected]

Jan 14, 2017

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2016

Mswipe Technologies Customer Care's response We have forward this matter to our concern team, we will get this resolve shortly.

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Address: 560091

Website: [email protected]

I am the propreitor of fitness goal I am new to Mswipe I had already doing transaction from past 3 days in my transaction 100rs amount is missing from your side so I called to customer care also he told me call some other time server is down this type of reasons giving from your company customer care and your company executive he is also not receiving my call I want clarification for this I already took 1 year package why you people deducting amount in my swiping amount this is not fair this is my complaint against Mswipe team I already got message also from your side including 100rs in total amount but you had did neft here you deducted 100rs? So I want clarification for this

Jan 22, 2017

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2016

Mswipe Technologies Customer Care's response Dear Sir, we have forward this matter to our concern department, our concern team member will get in touch with you shortly.

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Address: Thane, Maharashtra, 401506

I appleid for pos machine on 18/11/2016 through bharat bank. I was told the machine will be given within 7 days. Now its 10/12/2016 almost 22 days but havent got the machine. The amount of 6500 has been debited from my account. Now your executives dont even pick the phone call. Mr sajid +[protected] and mr. Sadanand [protected] are your executives who dont even bother to pick the call. I dont need your pos machine now as i m totally unhappy with the service you have provided. Please return my money soon or i have to take strict actions.
Hotel Chethna
Boisar

Mswipe Technologies customer support has been notified about the posted complaint.

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Address: 560076

Website: Www.mswipe.com

Hi,
I had done a transaction from the same card twice which is valid.but it's been kept hold and there is no reply when I messaged through the customer care wats app number and to the email id.
I have sent all the details regarding the transaction and still there is no reply.
I have been trying to contact the person through whom I have bought the machine.
I tried contacting the customer care number, but it never gets connected.please revert.

Divya

Mswipe Technologies customer support has been notified about the posted complaint.

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Address: Salem, Tamil Nadu, 636004

Website: www.stinsoft.com

Hi,

I have received a Payment of Rs.100000 from one of my client on 05 Dec. 2016, usually the amount will be settled on the next business day but it is not settled till now. I tried their customer service but no response. Either clear the payment or cancel the transaction so that i can get the payment in alternative way.

MID : 07MS[protected]
Mobile No.: [protected]
Ref. No :[protected]
Invoice No.: [protected]

Thanks,

May 10, 2017

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2016

Mswipe Technologies Customer Care's response Hi Sir / Madam,

We are sorry for the inconvenience caused to you.

Further, we would like to inform you that your amount is on hold for high value transaction. So, we request you to share the invoice copy on our e-mail ID [protected]@mswipe.com or you can watsapp us on [protected]. so that we can release your amount.

Your cooperation in this regards will be highly appreciated.

Dec 09, 2016

Updated by Vinoth Kumar D Hi,

Send invoice copy to both email and whatsapp number, please release as soon as possible.

Thanks,
Vinoth

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N

Navneet Jainraju

from Dehra Dun, Uttarakhand

Dec 12, 2016

I want to change bank details

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A

AnbuSugumar

from Noida, Uttar Pradesh

Dec 12, 2016

Sir i have my mswipe machine in the name of lakshmi enterprises, ellisnagar, madurai tamilnadu i have not used for a long time now i neet kindly help me to procced it

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Address: 560032

I have voided transaction of rs. 42000 with mswipe application on 07/12/2016. but customer has not received the refund amount yet. No one is responding when i tried so much on customer care number [protected]. Even i tried a lot to contact head office which is in mumbai. But no response. Finally i complained on whatsapp. Still No reply.. Kindly Help someone to get the refund
company name : embassy international

Jan 10, 2017

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2016

Mswipe Technologies Customer Care's response Hi Sir / Madam,

We are sorry for the inconvenience caused to you.

we tried contacting you on your alternate contact number, [protected]. However, we are unable to get through as there was no response from your side.

Further, we request you to write us back with the below details :

Alternate Contact number :
Best time to Contact :

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B

Bsds

from Guskhara, West Bengal

Dec 12, 2016

My transaction has done 4.12.2016 amount Rs9500.i got sms from mswipe i.e credit to your account still not received. Kindly help to me solve this problem as soon as possible.

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Address: Ghaziabad, Uttar Pradesh, 201014

Website: consumer court

Hi

I have ordered one machine from mswipe two month back. One of the agents took the money from me that day only and he had committed that I will get the machine in 4 - 5 working days. Its been 2month that I have not received any response from their end. I am tired calling their team and customer care again and again but customer care disconnect my call again and again There is no proper response. What I got from their end is fake commitments and fraud. Please do the needful asap and retern my money.

Regards :
Sunil Chandra
[protected]

May 19, 2017

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2016

Mswipe Technologies Customer Care's response Hi Mr. Chandra,

We are sorry for the inconvenience caused to you.

As discussed, Please e-mail all your bank details so that we can assist you with the same.

Dec 13, 2016

Updated by sunil dobhal1 I want to refund my amount and cancel the process. And i am allready send the mail mr. Chetan pedamkar. And so many time i call mr

Dec 13, 2016

Updated by sunil dobhal1 I want to refund my amount and cancel the process. And i am allready send the mail mr. Chetan pedamkar. And so many time i call mr. Chetan but there is no responce my call.

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Address: Pune, Maharashtra, 411014

Website: www.mswipe.com

Hello,

I have ordered one machine from mswipe two weeks back. One of the agents took the money from me that day only and he had committed that I will get the machine in 5 working days. Its been 15 days that I have not received any response from their end. I am tired calling their team and customer care again and again. There is no proper response. What I got from their end is fake commitments and fraud. Please do the needful asap.

Registered Contact number - [protected]
Contact Person - Joseph Das
Contact Number - [protected]/[protected]

Dec 14, 2016

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2016

Mswipe Technologies Customer Care's response Hi Mr. Das,

We are sorry for the inconvenience caused to you.

Further, we would like to inform you that we have highlighted your issue to relevant department, will ensure that the issue will be resolved within 48 hours.

Dec 08, 2016

Updated by Joseph Das Its been over 2 weeks i have applied for an Mswipe machine i was commited that i would be recieveing the device within 5 working days. the sales guy "Ranjeet Sawant" from pune used a sentence 20 times " sirji 101 % friday tak machine aajayga" i did a followup for next 2 days just to check the things are on track or not for both the days he was singing the same song of 101% it will be done. 3rd day onwards his phone is swithoff & no contact on the 5th day i called up customer care number the second set of scam people & discussed my issue & they commited me that you will get the device tomorrow by 12 in the afternoon. the next day i waited till 2 in the afternoon but no response i called back again but no answer. because of their fake commitments i had a huge loss on 6th & 7th day. i called them back on monday & luckly i was able to speak to one the reps & question why they have not deliver for thier commitments I requested to put me across to one of the senior manager but they refuse. I got a call from head office from Mr. Rohit Wankhede & he also commited me that you will get the device in the evening & all that face story. i waited for whole evening but device was not deleivered to me i call him back on [protected] but these people just pickup & hangup the calls I called them numbers of time but same scenario. I have paid them in one shot. I have decided to sue them for thier unprofessionalism & running the such scam & bluffing people to remove the money from the people pockets.

Verified Support

Dec 08, 2016

Mswipe Technologies Customer Care's response Hi Sir/ Madam,

We are sorry for the inconvenience caused to you.

Further, we request you to write us back with the below details :

Alternate Contact number :
Best time to Contact :

Dec 08, 2016

Updated by Joseph Das Name : Joseph Das

Ph: [protected]/[protected]

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Address: Mumbai City, Maharashtra, 251001

Website: mswipe.com

We hv a swipe machine from mswipe.
it is changed on 26th nov due to non working of old machine.
there service person changed it and now since 26th nov it is not working.
we contact all related persons, call there toll free numbers, complaint about this problem.
there customer care number cn not b connected too many time. it is almost not working.
when i talk to there customer care executive they response that machine will be working within 2 -3 hours.
but it is still no response from company.machine is not working.
they did not care for there customers.totally worthless company. no one hear ur problem.
i contact all the ways available, call, email but all in vain.
plz no one should use there swipe machine.

Jan 11, 2017

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2016

Mswipe Technologies Customer Care's response Hi Sir / Madam,

We are sorry for the inconvenience caused to you.

we request you to write us back with the below details :

Device ID number :
Alternate Contact number :
Best time to Contact :

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Address: Bangalore, Karnataka, 560066

Hi

Mid:07ms[protected]
Invoice no :[protected]
Mobile no:[protected]

My client had done payment from his credit card on 05/december/2016 at 17:37 pm of 150000/- rs on mswipe machine (Pos) which the mswipe company had provided us but still today i have not received the payment in my bank which usually gets credited next day. I have also submitted the invoice copy but still no reply and no one is answering on any number. Sir i request you to look in this mater as earliest as possible. This will never happen again in future so please eighter credit it in my account or cancel it and return it back to the card holder account.

Thanks & regards
Krishnakishore chinthanippu

Dec 20, 2016

Complaint marked as Resolved

Not resolved, creat problem

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2016

Mswipe Technologies Customer Care's response Hi Sir / Madam,

We are sorry for the inconvenience caused to you.

Further, we would like to inform you that your issue has been forwarded to relevant department, they will update you on the status as soon as possible.

Dec 19, 2016

Updated by Kishorech I have made a transaction 05 Dec of amount 1, 50, 000 and later on 09 th Dec16 cancelled the transaction and request for the refund.(this is my previous refund request no.TBK[protected]
And I had called MSwipe customer care on 12th Dec, Regarding the refund and they told me that money account.please look into the issue and resolve as soon as possible.

Dec 19, 2016

Updated by Kishorech when did u soluve this issue .almost 15 day complete.Bad service Mswipe Technologies Customer Care's office branch not receive my phone.

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Address: Pune, Maharashtra, 411019

Website: www.mswipe.com

Since last 3 days we are facing issue with system and there is no response from m swipe team.We are trying to call them in all possible ways but there is no response from there side.One of there executive is trying to mislead us and using very arrogant language. We are helpless without any support and we have paid full year fees.This is POS service company and strict action need to taken against them as they are fooling customers and can be dangerous as this is related to finance.

May 9, 2017

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2016

Mswipe Technologies Customer Care's response Hi Sir / Madam,

We are sorry for the inconvenience caused to you.

Further, we request you to write us back with the below details :

Device ID number :
Alternate Contact number :
Best time to Contact :

Dec 08, 2016

Updated by Sachin2008 Device ID number : ms313610
Alternate Contact number : [protected]
Best time to Contact : Any time
I have updated complaint through app services: Complaint no is tbk00733969

Dec 08, 2016

Updated by Sachin2008 I am loosing my customers as swipe system not working and your team is not responding (Mr. Usma Khan -sells person from our area, who had provided the machin is the only person we know and his response is just ridiculous.I hope you will resolve the issue by today or else I am lodging the FIR by tomorrow morning.

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Address: Gurgaon, Haryana

I have had several issues with Mswipe - technical, non payment process of a credit card payment, unable to collect payments and so on . I have tried since past 7 days non stop to call all of the phone numbers they have provided and NOT A SINGLE Person reply's back to resolve any issue.

This is a very poor;y run company with absolutely no concept of quality of customer satisfaction. So how is one supposed to get any issues resolved if no one bothers to pick up a phone or call back ?

Jan 9, 2017

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2016

Mswipe Technologies Customer Care's response Hi Sir / Madam,

We are sorry for the inconvenience caused to you.

Further, as per your trail mail, we request you to write us back with the below details :

Device ID number :
Alternate Contact number :
Best time to Contact :

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Address: Ernakulam, Kerala, 682030

Hi Team,

I am an insurance adviser and i have applied for an MSwipe device on 18th Nov 2016. It was told that i will be provided with the device within 10 working days. I tried to contact with Mr. Jiphesh, to whom i have provided with all the required document and an initial payment of Rs 3000. He says that the device is getting delayed from Bangalore team. I am unable to understand where are we getting delayed & does this take such a long time to configure a device on customer details. still Now I haven't receive the device and I am totally upset. Can I have an update please.

I was not provided with an application number. I have given my mobile no as
[protected]/[protected].

Please help me to get the device delivered to me asap.

Regards,

Sreeji S S
[protected]/[protected]

May 12, 2017

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2016

Mswipe Technologies Customer Care's response Hi Sir / Madam,

We are sorry for the inconvenience caused to you.

Your issue has already been highlighted to relevant department, we are working on the same & will ensure the same will resolved as soon as possible.

Dec 08, 2016

Updated by sreejiss Thanks for the responds, Seriously I am not happy with your service, I tried to call your marketing executive and he inform the item will deliver yesterday but still now I haven't get any update from your end, after that no call and no follow up from your end. In such case if I took this provide I am not sure how much support I will get from your end.

Can you please let me know when I get the product. this is not a good customer service. I am not expect these type customer service from your end.

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Address: 201301

I paid 4500 on 25th nov fir a swipe machine to mr abhinav. I am based in noida sec 26. I was comitted that by 7 days the machine will be delivered. But no ststus till date.
After a series of calls the fellow abhinav did not respond.
Just now today he replied on whats up that he doesnt have any details of the status of my case. He gave gave no of rsm anu ranjan, and asked me to speak to him
Highly unprofessional network.
I demand avp refund from the company along with mental harrasment charges. I am a lawyer and will be filling a case against both the concerned persons for flaw in the services under mrtp act. So be ready or deliver the product.
Raman puri
[protected]
A 36 sec 27 noida.

Jan 7, 2017

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2016

Mswipe Technologies Customer Care's response Dear Sir, please share your application number with us, so that we can track status.

Verified Support

Dec 07, 2016

Mswipe Technologies Customer Care's response Hi Mr. Puri,

We are sorry for the inconvenience caused to you.

Your complaint has already been highlighted to relevant department, we are working on the said issue will ensure that the same will be resolved as soon as possible.

Mswipe Technologies Complaints & Reviews

File a complaint to Mswipe Technologies

Mswipe Technologies reviews & complaints page 54

Want refund of payment hold

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Credit Card machine not working

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Payment on hold of 15000 rs sensing as duplicate transaction by mswipe people

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Mswipe device and payment dispute

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Amount deducted from bank account after showing transaction failed

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Card swipe on 5-12-2016 on reflecting into my account or in mswipe account.

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Please refund the amount

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Amount Miss in my past 3 days transaction

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Pos machine not given

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Transaction held

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Payment by a Client is on Hold

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Refund for void transaction

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Machine is Not recieved

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Not received machine

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Complaint about service

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Payment of Rs, 150000 hold that's what mswipe does

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M Swipe machine not working

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Non Communication & Poor customer resolutions

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MSwipe machine is not received.

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Mc not installed even after finishing all formalities

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