Mswipe Technologies Complaints & Reviews

I have a Mswipe machine # [protected] (purchased by paying approx 2000/- INR) which was deactivated back in June 2015. Suddenly out of nowhere I have been charged for Rs. 1350/-.

The customer reps tell me that the ECS bounced but the fact is that the same was cancelled & here the proof:
"
"Shraddha Zimbar

11/6/15


to me, Sunil, Payment-recon, Riyaz, Chetan


Dear sir,

As conformed from the concern team, we have already deactivated the ECS facility

Regards,

SHRADDHA ZIMBAR
Customer Support Executive-Accounts

"
Now I am being told that the recent 'theft' of Rs. 1350/- is for the machine which I have 'purchased'. Why should I pay for it. Rather if you need the machine back, gimme back my money 7 take the stupid thing with you.

Can someone responsible call me for the same?????????????/

Thanks,
Pankaj
[protected]

here is the complete email:

This is certainly not done. I have paid approx 2000/- for the device & so basically I have purchased the same for M-Swipe. What the hell is this payment for??????
Dont you tell me that the device was free of cost to be used until now.

Also what ECS bounced. Help me with the details for the ECS that was bounced!! Show me screenshots or whatever that you have.

I need someone to call directly to me. Enough of this email thread.

Who is the higher authority who has the rights to handle the case in an appropriate way once & for all?
Help me with the mail id.

Thanks,
Pankaj

From: Helpdeskresponse
Sent: 13 May 2016 18:38
To: [protected]@gmail.com
Cc: 'riyaz mehta'; [protected]@mswipe.com
Subject: RE: M-Swipe payment concerns

Dear Merchant,

Thank you for writing to Mswipe Customer Service.

Further, this is inform to you that, as confirmed by our concern team, the amount deducted from your account is towards the device cost, however in this case we have not received the amount as the ECS bounced, the debits in the bank statement are towards bounce charges which were levied by bank and not by Mswipe.

Total amount deducted- Rs.1350/-

Once device is returned we will reverse the same.

Thanks & Regards,


Regards,

TEAM MSWIPE


Mswipe Technologies Pvt. Ltd.
Astral Center, 9th Floor, N.M. Joshi Marg, Byculla, Mumbai - 400 011
Helpdesk:[protected] | Web: www.mswipe.com | Facebook: www.facebook.com/mswipe
Mswipe Technologies Private Limited. Internet Email Confidentiality Footer | Privileged and or Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message, and notify us immediately. If you or your employer does not consent to Internet email messages of this kind, please advise us immediately.


From: Pankaj Dhoot [mailto:[protected]@gmail.com]
Sent: 12 May 2016 18:34
To: Riyaz; Chetan; [protected]@mswipe.com; Pankaj.[protected]@mswipe.com
Subject: M-Swipe payment concerns

Hi Riyaz & team,

Trust you guys are doing good!

I 'was' using Mswipe machine # [protected] & user id [protected] long back in 2015.

The same was disconnected for use under ticket # Tbk00133171 long back in 2015.

Out of nowhere, suddenly an amount of Rs. 1350/- (One thousand three hundred fifty only) in the pattern 350+350+350+300/- has been debited from the account.

I had asked to de-activate the ECS facility then, to which I had received the below email:
"Shraddha Zimbar

11/6/15


to me, Sunil, Payment-recon, Riyaz, Chetan


Dear sir,

As conformed from the concern team, we have already deactivated the ECS facility

Regards,

SHRADDHA ZIMBAR
Customer Support Executive-Accounts

"

Can you kindly help me understand what made deduction to happen & can you initiate the reversal of the same?

I am also reachable on [protected]. Would appreciate your quick turn around.

Thanks,
Pankaj Dhoot

hi this is sandeep kumar from last 2 months from my account 300 rs was debited an this month it has debited 2 times and i am salary person an i dont have any mession to me i have not taklen also an last month i have given a complaint also to mr, sudeer mobile [protected] an i said i have not taken any machine an u can see also i am slaried person an i am working for induisnd bank limited an i have not take any machine so0 plsss close that acoount an reverse that amount an but he has not taken any action on it this moth today from account 600 was debited so please taken an acction on it an reverse my amount or els i have to take an action on it i need this problem to solve by today an u can check my account ity is salary account aand from this my job is in trobble

NAME : d sandeep kumar
a/c no:[protected]
mobile no :[protected]


regards d sandeep kumar

I have swapped my card on 1St may 2016 of rs 35000 twice but one transaction is settled but another was put on hold due to same amount then I called their ccc they asked me to do this and that after all things done by me they simply says this transaction is not settled on 10thmay 2016 after passing 10 days but still no settlement done by mswipe team.
They provide Watsup no of account department but they are unable to help the query.
Very bad feedback from me.
Never suggest to anyone to take mswipe instruments.

Compalint no tbk 00320198 . I had taken mswipe machine on[protected] and cancelled the machine on 15-02-16 we surrendered the machine but I had found 4700 was deducted from my account as acr chargees for no reason. On calling their call centre they say we are taking complaint and we will refund the money. I had given 3 times complaint against this. After closing the machine they charged me unnecesarily.

Two transactions of amount rs. 2040 each done on mswipe device at merchant outlet named "impress foto express" located at wakad pune, for which merchant has already requested redund and mswipe confirmed that they have forwarded the refund request to concerned department is yet to be processed and refunded. The customer who swiped his card and awaiting refund is following up with both merchant and mswipe to get the refund. Merchant has already sent a reminder to mswipe yet no solution.

Attaching refund request sent by merchant to mswipe and the email responses from mswipe.

I am pandit kumar dasari, i am followup to m swipe people in hyderabad from last 2 months for my account change purpose. But no body can not respond even single day. They said daily next day from last 2 months. Please take action this type rogues name of hema raj cell:[protected] & mr. Raj:[protected], who appoint this type of blody fools. I am losing my business every day.My cust.Id is:m5194036, j k nagar, quthbullapur, hyderabad-500 055.

Please do needful.
Regards
Pandit kumar d

We had a customer booking for which we swiped for 50, 000. We have done twice a swipe of 10, 000 of which one was on hold. We have called customer care 10 times. Everyone s giving different answers. Moreover one executive is ready to face police complaint. No leads a fee available to provide proper info. All we're busy throughout day. I really fed up. I sent acceptance letter as per instruction. But no response. I didnt receive any SMS or call regarding complaint. I am receiving SMS to provide feedback. Worst customer service.
Kindly take action to release the amount to us. I have given details for reference.
Machine no - [protected].

Mahalakshmi s
[protected]

Hi i am from r r multispeciality dental clinics chennai

Kindly cancel my order of mswipe machine

I gave order to peter sales person of mswipe chennai on dec 2015 but i got the machine on april 10 th 2016

But till date i have not opened the machine but rental of rs 300/ has been cut

They told 4 months of rental free but now cuting 300 from my account

Ok more over mswipe office people r threatening that they will kill me if i cancel my order

Kindly help me urgent

Compalint no tbk 00279182 . I had taken up an mswipe machine on trial basis about 2 years back. This was used for a montha nd due to technical glitches we had asked them and surrendered the machine after 2 months of partial use. No won the 28th of march 2016 suddenly my account has been debited by 350*17 =5950/- for no reason. On calling their call centre they say your machine is not disconnected and we have debited monthly rental charges.
The sales person had explicitly mentioned no monthly fees. Only transaction fees.

This is pure cheating. Need to look into my legal options

Today I had complained about how they had charged my account even after one year of discontinuation of service suddenly without any reasonability.

I received call from them after posting complaint here. However, the so called executives are now telling me that they can't reverse the money on my original account and want me to give them an ICICI, HDFC etc bank account. When I said that I dint have an account with these banks,...

Dear Sir/Madam,

I had applied for your mswipe product last year on Feb. However, I had applied for discontinuation of the same last year after three months o[censored]se (payment of rental for 3 months were already paid), itself due to lack of considerable swiping transactions.

I see today (28/03/16) that my bank acount has been charged 13 times in a single go for Rs.350/- totalling to Rs.4550/-. Since the service was already discontinued from my side and properly intimated to you, I am shocked to see this.

I have called your customer service and Mr. Ashish on the line confirmed that my request for discontinuation was made last year itself. He therefore said that he has forwarded my complaint to the concerned department and refund would be made soon. He also requested me to send a mail regarding this also.

Since, it is year ending, kindly look at this matter urgently and provide refund. I have attached screenshot of my bank account.


Regards,
Deepak Kumar Kandoi
[protected]

From 8 months, we are requesting to close the swipe machine but they are not taking any step.We called many a times but there is no response from the mswipe company .And suddenly on 11th of march 2016, Rs3500 were being cut from my account without any notice.And there is no response when we try complaining.If they are not doing as we say then we will complain in the consumer court.

Respected sirs
we kindly request you to cancel our account .
My handset no is [protected] & my mobile no is [protected].
Name : sanjay magoo
shree ganesh electricals
laxmi market shop no 8 & 9.
Pimpri pune 411017
also request you discontinue our rent . charges from as your device is not working from the last one month
thanking you
please discontinue your service and take back the device.
sanjay magoo [protected]

Sir,
my account already closed in november but you deduct by ECS in our account

rs-2700/- wrong process without information dated-14-3-16 pls immideat refund our

deduct amount.

VINAYAK INTERNATIONAL

[protected]

MOB-[protected]

Account statement


Statement Criteria

Account Id[protected] : VINAYAK INTERNATIONAL

Transactions in the date range[protected] to[protected]


No. Transaction ID Value Date Txn Posted Date
Description Cr/Dr Transaction Amount(INR) Available Balance(INR)


2 S47954276 [protected] [protected]:16:37 PM
NACH/TP ACH Mswipe Tech DR 300 14749.95
3 S47954276 [protected] [protected]:16:37 PM
NACH/TP ACH Mswipe Tech DR 300 15049.95
4 S47954276 [protected] [protected]:16:37 PM
NACH/TP ACH Mswipe Tech DR 300 15349.95
5 S47954276 [protected] [protected]:16:37 PM
NACH/TP ACH Mswipe Tech DR 300 15649.95
6 S47954276 [protected] [protected]:16:37 PM
NACH/TP ACH Mswipe Tech DR 300 15949.95
7 S47954276 [protected] [protected]:16:37 PM
NACH/TP ACH Mswipe Tech DR 300 16249.95
8 S47954276 [protected] [protected]:16:37 PM
NACH/TP ACH Mswipe Tech DR 300 16549.95
9 S47954276 [protected] [protected]:16:37 PM
NACH/TP ACH Mswipe Tech DR 300 16849.95
10 S47954276 [protected] [protected]:16:36 PM
NACH/TP ACH Mswipe Tech DR 100 17149.95


2700

My registered mobile no. [protected], I made a transaction for 50, 000/- on march 9th 2016, they put my payment on hold, asked for some documents, even after submitted the asked documents the payment is not released yet, they promised me the payment would be released on 14th march, but I Dont receive even a single SMS from their side, in the name of RBI rule, they are cheating the innocent poor people, kindly take necessary action, thank you.

Hello, our firm name is Shanku's Academy of Further Education. We have received 2 trasnsactions of 100000 and 150000 on 7th March from one of our customer. Unfortunately, even after sending all required documents through email and whatsapp, our payment has still not been released.

Please resolve the issue


Uder ID: [protected]

I have swap the card on 24th feb for rs.25000 and 24999 but till date waiting for my payment customer care is useless
my account is in the name of g.r.insurance word

Hi This Is Bharat From Mafiaa Western Outfit (Garment), Bhayandar East.

I had requested the Mswipe in Nov 2015 the issue was Mswipe Salesman Mr. Vishnu told that pay cash today and on next day he will install the mswipe machine...
and if we give cheque so it will take about 1week, so we had given cash to vishnu.

Now we wait for the next day but he didnt bring that machine... and
than go on... Than After 4/5 days another salesman came and bring that
machine after a week. so we cancelled this deal at the same time wen the salesman bring that machine we
return the product and he given us the return form...

NOTE: Vishnu taken cash from us.
Mr vishnu Given False Commitment
Wen we returned the product and ask for refund than he told to talk to
sadanand sir.

sadanand told me to watsp him my bank details so i send pic of my
cheque and he replied that he ill get refund in 2days...
after 2/4 days we called to sadanand he did not ans my phone calls and now its almost 3months.
still didnt got anything now he is saying he will not give refund..

They raised a complain no. TBK00202879 & mentioned that the issue will be resolved within 24hrs & the amount will be refunded too. Its almost a a 3 months now & i havent heard back from them.

We brought the mswipe device but its not allowing the SBI and Kotak Mahindra credit cards we have registered the complaint for the same but none of your people rectified it pls try to rectify it else I ill go with consumers website

I have send my request to deactivate and take back the swiping machine since Nov 2015

I have given the same request more than 5 times through mail, phone.

Mswipe customer care registered the complaints and provide complaint number through mail.


They keep taking the rent every month.


Their customer service team is hopeless and their accounts team is in invisible mode

Please help us from this issue