[Resolved] Mswipe Technologies — unnecessary charges debited
Coimbatore, Tamil Nadu, India
Gogomathi baulraj on Aug 29, 2018
I bought a mswipe device last june, since i had no much usage i had to cancel the service. Service executive from your end who supoported me in installation also supported me to raise cancellation request. Cancellation request was raised during Aug2017. Since then i am waiting to return the device which i am.not using. But till now no 1 had come to collect it.
Couple of days back a person from your side came to my office and he mentioned that there is withstanding amount of Rs.3000 that has to be paid to return the device. I am really clueless to hear such thing from you. Why should i pay 3k for the device i did not use.
yesterday i reached the same person to know more details about it. He mentioned that Rs.6000 approx is withstanding. When i inquired about increase in withstanding amount, he had no answer.
And NOW I AM DEBITTED WITH RS. 6600 without any prior information through ECS cheque.
Pls give me a valid reason on why i am debitted with this amount. This is disgusting to see suddenly an amount is taken from my account with no information.
Pls answer towards my cancellation order which was placed during last year.. i.e.. August 2017.
I hope you can understand the concern which i have faced and give me immediate solution.
My name is Maheswari, my device details are attached in the photos below
You can reach me on my registered mobile number or via mail id [protected]@gmail.com
Complaint marked as Resolved Oct 1, 2018
[Aug 30, 2018] Mswipe Technologies customer support has been notified about the posted complaint.
Verified SupportMswipe Technologies Customer Care's response, Aug 30, 2018
We regret for the inconvenience caused to you.
We tried to connect you on your registered number [protected], but unfortunately there was no response.
Kindly share your alternate contact number with preferable time for further investigation.
Waiting for your quick response.
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