[Resolved] Mswipe Technologies — unnecessary charges debited

 
6 Reviews
Coimbatore, Coimbatore District, Tamil Nadu, India
 gomathi baulraj on Aug 29, 2018
I bought a mswipe device last june, since i had no much usage i had to cancel the service. Service executive from your end who supoported me in installation also supported me to raise cancellation request. Cancellation request was raised during Aug2017. Since then i am waiting to return the device which i am.not using. But till now no 1 had come to collect it.

Couple of days back a person from your side came to my office and he mentioned that there is withstanding amount of Rs.3000 that has to be paid to return the device. I am really clueless to hear such thing from you. Why should i pay 3k for the device i did not use.
yesterday i reached the same person to know more details about it. He mentioned that Rs.6000 approx is withstanding. When i inquired about increase in withstanding amount, he had no answer.

And NOW I AM DEBITTED WITH RS. 6600 without any prior information through ECS cheque.

Pls give me a valid reason on why i am debitted with this amount. This is disgusting to see suddenly an amount is taken from my account with no information.

Pls answer towards my cancellation order which was placed during last year.. i.e.. August 2017.

I hope you can understand the concern which i have faced and give me immediate solution.

My name is Maheswari, my device details are attached in the photos below
You can reach me on my registered mobile number or via mail id [protected]@gmail.com

unnecessary charges debited
unnecessary charges debited
Complaint marked as Resolved Oct 1, 2018

Complaint Status


[Aug 30, 2018] Mswipe Technologies customer support has been notified about the posted complaint.
Verified Support
Mswipe Technologies Customer Care's response, Aug 30, 2018
Dear Sir/Madam,

We regret for the inconvenience caused to you.

We tried to connect you on your registered number [protected], but unfortunately there was no response.
Kindly share your alternate contact number with preferable time for further investigation.

Waiting for your quick response.
Updated by gomathi baulraj, Aug 31, 2018
My registered mobile number is [protected]. You can also call me at [protected]. I am available anytime b/w 9am to 9pm
Updated by gomathi baulraj, Sep 05, 2018
Its almost a week i received update from you. Mswipe technologies, please address my concern as soon as possible
Complaint comments  5 Comments     Updated: Share0Tweet0

Comments

My registered mobile number is [protected]. You can also reach me at [protected]
Any updates please?
Your company is deducting rent from last 2 years of surrendered machine
Dear Rashmi,

Kindly update the status for below ME.

TID : 42012215

ME Name : FRESH BAZAAR

Device Id : [protected]

Address : SHOP NO 221/3127 TAGORE NAGAR NR LIJJAT PAPAD STN RD VIKHROLI EAST MH

Contact No : [protected]

Ticket No : TBK01610930
.
Its almost a week i received update from you. Mswipe technologies, please address my concern as soon as possible.
Why is it marked resolved when i hv not got any update so far???

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    Mswipe Technologies - unnecessary charges debited