Mswipe Technologies — wrongly deducted amount from account

The Prompt Computers

from Mumbai, Maharashtra

Address:

G-11/23, Siddhivinayak Arcade, OakBaug, New Station Road, SHivaji Path, Kalyan (421301), Thane, Maharashtra, 421301

With terminal id no. T[protected], rs. 350 deducted from my account today i. E on 22/08/2019. We had already surrender the terminal. Please provede us the detail on which basis msipe has deducted amount. My registered mobile no. Is [protected]. Please provide the detais in brief if this amount is legally collected from us (The prompt computers, kalyan)

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Mswipe Technologies customer support has been notified about the posted complaint.

Aug 22, 2019

Updated by The Prompt Computers Dear Team,
As i mentioned that from my bank with reference T[protected] amount of Rs. 350 is deducted. We had already surrender the terminal on 30/10/2018 and for your reference, I had attached the copy too.

Aug 23, 2019

Updated by The Prompt Computers As per telephonic conversation, we are herewith forward you the image of bank details which shows the deducted 350/-

Verified Support

Aug 23, 2019

Mswipe Technologies Customer Care's response Hon’ble Department of Consumer Affairs, Govt. India
We highly apologize for the inconvenience . We take great care to ensure that important matters such as these are properly managed.
As per the complaint received, as per telephonic conversation we request to the merchant share the bank statement with mention deduction details and account number details so it will help us to resolve the issue.

Awaiting for your response to help you further.

Aug 28, 2019

Updated by The Prompt Computers Dear Team,

bank details for - The Prompt Computers, Kalyan
Current A/c. No. [protected]
IFSC IBKL0000456

Regards,
Snehal Pandya.

Aug 28, 2019

Updated by The Prompt Computers Dear Team,

Please provide your contact number in case of emergency.

Regards,
Snehal Pandya

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Comments

The Prompt Computers

from Mumbai, Maharashtra

As per telephonic conversation, we are herewith forward you the image of bank details which shows the deducted 350/-

Hareshkhatri

from Mumbai, Maharashtra

Sir, why the phone can't accept payments last few days .

Nikhil Brahmbhatt

from Aurangabad, Maharashtra

I have surrendered mswipe machine two years back and I have no strings attached to mswipe.
However I got a message stating that mswipe has deducted INR 413.00 on 22/08/19 12:35:32 ACHDRTP ACH Mswipe Tech2416.