Mswipe Technologies Complaints & Reviews

Payment of 12000 is not received from makeup I have complained Many times. Still my amount is in pending. They are not clearing that amount. I have complained many times and also shared my call details. Payment was done on 31/10/2019 of 12000. But still mswipe is showing pending. Please take strict action on my case. It's about 1month my complain is showing pending. My company name is RK automobile. Contact number-[protected]

I am Mahesh from, faridabad team .
Main mswipe company me 4 month se kaam kar raha hu. 24 july 2019 to till date. But company ne meri october month ki salary pay ni ki hai jab ki is month meri 4 sale thi or mujhe company se fire out kar diya hai bina salary diya Meri salary 22000 hai joki abhi taak ni ayi hai or ab resignation maag rahe hai, or mera sale ka incentive bhi ni de rhe.
Name - Mahesh
Employee id - PGM0051
Mob. No. [protected]
Mail= [protected]@gmail.com

I take a loan of one lakh by m-swap before they told me before you pay monthly emi with ecs and i signed all documents for ecs after dissbusal of loan your executive called me and told me your ecs is not activated so please pay your emi with card then i swap my card with rs. 10000 after one week of my swap my payment on hold m - swap not deduct my emi then the payment of 10000 is reverse back on card. On next day again your executive called me and say your outstanding emi is 7500 so please repeat again swap and i again done swap of rs. 8000 with your swaping machine. Today i got again call from priya she is very rude on phone and she says my 21 days installment is pending i told her the full story and i say i already pay 8000 rs. Then how will it's possible to overdue of 21 days she said i don't know but you have to pay the amount i ask for our loan schedule or welcome letter she said we don't provide anything and talk very bad manners. I requested to her you guys go for ecs, she says we don't go for ecs and not give any loan schedule or welcome letter. Please take this matter seriously i am already pay my emi and ready to pay as per schedule but that lady priya is called me without any proper history of my loan and shouted on me please take necessary action against her. Her name is priya and number is [protected]

Ashu sharma
[protected]

I swiped a card of ₹74000 on 6/11/2019 on my pos machine at my shop which was succesfully swiped but mswipe didnt credited this amount in my account. Customer take cloths of ₹74000 in against he swiped that card. I call to mswipe customer care but they didnt give proper response. I am very disappointed. I need this money as early as possible. Please give attention to this matter. I attach the bill to you in attachment. My mobile number is[protected]

I am kapil sharma from ballabgarh, faridabad.
Main mswipe company me 6 month se kaam kar raha hu. 22 may 2019 to till date. But company me october month ki 50% salary kaat li bina kisi reason, or bina information ke company se fire out kar rhe hai. Meri salary 24000 hai joki 12000 aai hai. Or fire out bhi ir diya. Or ab resignation maag rahe hai, or mera 30000 ka incentive bui ni de rhe.
Name - kapil sharma
Employee id - 18166
Mob. No. [protected], [protected]
Mail - [protected]@gmail.com

Please find my registered mobile number -[protected]
-[protected]

We have swiped multiple times but amount is not getting credited to account. So where the amount goes. We are really facing many issues please help us into this.

Please ask your administrator to visit our place.

Please look into this mswipe details as follow
Serial number - [protected]
Imei - [protected]

Thanks,
Amarjeet pal

Hello sir, i am from jindal paints, phillaur. Registered mobile no. [protected]. I swipe rs 20000 and they deduct rs 590 as mdr charges which is totally a cheating with customer. I already call to customer care before swipe and they said this is a gift card and we deduct only 0.40% charges. But after swipe they deduct 2.95% as mdr charges. Plz refund my payment and clear this matter. Mswipe cheat with customer and not provide accurate information.

My swipe machine cancelled not required. Name - eagle fitness world tid no[protected]. Register number - [protected]
Machine serial number -[protected]

Phone call not replay.

This customer care:[protected] number is the only busy.

Branch office - bangalore

Tel:[protected] /[protected]. Number is the only busy.

My escalaion was not regarding updation of bank account details. Once penalised so heavily by your firm would never ever dare to use link sale transaction for any of my customers. My transaction amount of 2650 is still due to be credited to my sbi account since 22nd october 2019.

Will it be returned with bank interest of 20 days now?

I wonder your team is so poor in understanding basic english. More so your onroll employees are equally in effective on the field. Mr mukesh patel in indore who has been assigned to handle payment related queries does not respond to calls n reverts stating y message can i call you later.

Is this is what your firm mswipe pays employees for?

Please stick to my query of my amount not been credited to my account which is clearly mentioned in the subject tooi need an urgent resolution for the same

Regards,
Jeetendra lashkari,
Nakhrali saree suits showroom,
Indore.

Where there is a will there is a way!!!

From: mswipe helpdeskresponse
Sent: tue, 12 nov 2019 10:53:31
To: jeetendra lashkari
Subject: re: amount not credited - 2650 (Link sale transaction - 22nd oct 2019).

Dear merchant,

Thank you for writing to mswipe, we acknowledge your email.

As per our telephonic conversation on-[protected] we have informed you that your bank details has been changed successfully for device id:[protected].

We wanted to confirm with you whether you wanted to link your bank account with pay by link option also or not. But as you were busy at that time.

So we would like to request you to share your best time to contact so that we can assist you in better way.

We value our relationship with you.

Thanks & regards,
Harshada marathe

On sat, nov 2, 2019 at 2:55 pm 'jeetendra lashkari' via mswipe helpdesk wrote:
Rmn :[protected].
Device id : [protected].

Dear team,

Have done a link sale transaction on 22nd oct of amount 2650 which is yet not credited to my sbi account. Mwsipe customer care confirms me that the same has been done via neft.

I have also attached my bank statement.

Please check n revert at an earliest.

Regards,
Nakhrali saree suits showroom,
Indore.

Where there is a will there is a way!!!


—


Team-helpdesk.

Mswipe technologies pvt. Ltd.
Astral center, 9th floor, n. M. Joshi marg, byculla, mumbai - 400 011.

Phone:[protected]Board) | helpdesk:[protected]| web: www.mswipe.com | social: https://www.mswipe.com/images/facebook-icon. Png https://www.mswipe.com/images/twitter-icon. Png.

Quick reply to "jeetendra lashkari"

Dear sir,

Reminder

What about status?

Hide original message
— forwarded message —
From: vels medicals
To: [protected]@mswipe.com
Cc: arjun gupta
Sent: monday, 4 november, 2019, 02:40:52 pm ist
Subject: fw: payment hold_reg.

— forwarded message —
From: vels medicals
To: payment response
Cc: hold mswipe
Sent: monday, 4 november, 2019, 02:39:07 pm ist
Subject: re: payment hold_reg.

Dear sirs

I am understand your situation.
Please refund to card account this holding amount.

As soon as possible.

Regards,

Rajaguru. S
Vels medicals.

On monday, 4 november, 2019, 11:22:08 am ist, vels medicals wrote:

On monday, 4 november, 2019, 11:21:03 am ist, payment response wrote:

Dear sir,

You have swiped you own card on the devise as per the network guide line of visa-mastercard-npci do not appreciate swiping own cards on your own devices.

They may levy huge penalty or take more strict action if wrong practice is continued.

We would request you to give refund to card holder request through mail for the said transaction as our risk team has denied to release payment for the hold transaction.

Also we would request you to stop swiping your own card to avoid hold related issues in future.

Regards,

Mswipe payment team.

Cid:image001. [protected]@01d5074b. D4a32160

Mswipe technologies pvt. Ltd.

Astral center, 9th floor, n. M. Joshi marg, byculla, mumbai - 400 011.

From: 'vels medicals' via payment [mailto:[protected]@mswipe.com]
Sent: 31 october 2019 15:52
To: [protected]@mswipe.com
Subject: fw: payment hold_reg.

— forwarded message —

From: vels medicals

To: [protected]@mswipe.com ; thomas. [protected]@mswipe.com ; riyaz. [protected]@mswipe.com ; satish. [protected]@mswipe.com ; darshana. [protected]@mswipe.com ; sachin. [protected]@mswipe.com ; mswipe helpdeskresponse

Sent: thursday, 31 october, 2019, 03:22:34 pm ist

Subject: re: payment hold_reg.

Hereby send invoice copy for your reference.

Regards.

Rajaguru s

Vels medicals.

On thursday, 31 october, 2019, 12:21:15 pm ist, vels medicals wrote:

Dear sirs,

Our card swiping device not working properly from july.

I was complaint to your customer care on 29-07-19. But no response.

Again 13/09/19 was complaint to your customer care. And i request to deactivate your one device due to complaint not solved.

Remaining one device not working properly this complaint was raised on 29-07-19.

Still not solved this issue.

Your local technician not response for our calls,

Now our customer swipe on 22-10-19 rs. 24000/- still not settled amount in our account.

This amount hold your side.

Till date not informed to me.?

Today i am asked your customer care service, they informed to me for this issue.

From 22-10-19 to till date not received any mail and sms from your side in this problem.

Your customer care service person asked invoice copy.

Your customer care service person asked invoice copy.

Why? I am not send invoice.

Please clear this problem within hour, and amount credit to our account.

Your service is very very very worst.

This for your kind information.

If you not solved this issue earlier, i will informed your ceo mr. Manish patel through linkedin.

Dear team i had requested return request of the device, i'm following for almost a month, so far none of your people turn up to collect device, my complaint no. Is
"[protected]" dated on october 17 2019, please take further step to avoid monthly debit charges from my account... Please make sure to take action against it, if problem not yet resolved i'll take next consumer action in legal

Hi
I have installed m swipe machine at my shop located at dwarka under name "de' kriollo".
I had paid 6 month charges in advance for the same machine on june 12, 2019. Still till oct 31, 2019 m swipe has deducted monthly charges of rs. 413 out of my daily settlement amount for each month
Hereby i request you to refund the amount which you have deducted on july 31, august 31, sept 30 and oct 31.
And i have been following up m swipe from 2nd august 2019. During this period they have asked me several proofs and related documents for several times and every time i provided them the requested documents. Still they have not refunded the said amount.

Kindly look in to the matter and help me to get my amount refunded.

Thanks and regards
Sankket ambekar
[protected]

Super jewellers here... I have do a transaction of 35000 on 25/10/2019..
While doing so the pos machine shows that transaction is failed... And while i swipe for the second time same amount it showed failed... But i got msg of approval for 2 times... And after that the payment is on hold.. The person from your mswipe didnt picking up call and dnt even reply

From my dental clinic, mswipe machine was taken by the mswipe concerned person in the month of may.
After that they didn't cut money from account till september, but suddenly now on the month of september and october, suddenly they started cutting rental money from my account, this month they cut 3481, last month 590 was cut.
How can this happen.
Disconnect the device and revert back my money at the earliest.

Dear Govt of India

MSwipe employees have been contacting me for documents for a loan to be processed of 1, 44, 000.

I was told that the loan will be processed after documents submission which were provided duly to mswipe employee, name : Darsha

I was then told to give physical copy of documents which I requested a written proof that they will return my documents if the application is not cleared.

The company didn't send me any written confirmation and has not been picking my calls. I need my documents back as they are personal identity proof and under IPC 468(2), its under financial fraud and improper conduct of the company.

Please assist.

Thanks
Utsav

Hi i was promised by satish dethe - area sales officer to get machine delivered by 17th october and from then he is not responding properly and is lying. His behavior is not at all accepted and he is rude many times. I had taken machine on commitment that it will be delivered by thursday. Today he is disconnecting my calls and is not responding to my calls and messages. This is not the way to behave with customer and lie with them and keep them in dark to get the order. Highly unprofessional employee like satish dethe brings serious bad name to their company. Request seniors to intervene and take immediate necessary action against such employees. I have had loss of business since machine was not delivered to me at right time. Kindly intervene and take necessary actions.

I have recieved a reply mail from your concerned department in which it is written that my complaint is forwarded to your higher concerned department and they will reply back in 'several days'. It seems you are playing with words and how seriously you are taking this issue i can see this.
Kindly dont play with words and act upon the issue seriously. I request you to atleast give a definite time period to solve my issue.
Thank you
Prem singh rohilla

Your field officer mr. Vikrant dubey came to me at my shop on 10th september 2019 and convinced me to buy your mswipe machine. I paid inr 5000 and my request was approved on 18th september 2019. Since then the status is showing 'installation pending'. I have called your several times to mr vikrant dubey and he has not picked a single call of mine and i have called your custumer care and they are always ready with some nuisance. Today we called your custumer care and told each n every thing about the situation we are facing and this time they are saying we are not aware of any such installation request. I told them that i am filing a police complaint against your company to which your customer care said we are not affraid of it do whatever you want to do. I have all the voice recodings, application number against my payment.
Kindly look into my matter as soon as possible else i will proceed with the legal actions againt your company

Application number : happ00385073
Name : prem singh rohilla
Mobile : [protected]

I have requested for deactivation of mswipe device. Your executive mani [protected] had taken the mswipe device via ref no TBK05703027 but till date he is not deactivating the device and charges are being deducted from my account for no reason.

I have requested several times to your customer care regarding this but no response is provided. I want to deactivate my device immediately and receive refund of all the charges made.

I paid rs.1770 for mswipe machine on 24.08.2019 at that time executive mr. Harshit and area sales officer pallabi roy said it will take 7to 10 days to install the machine but after the payment she never received any call or give any information. Till date i have not received it. So i repeatedly tell them to refund my money or sent a written mail for the update. But they never did it. So i request u to help me regarding this issue. Because i need the machine urgently. If they can't provide the machine they should refund my money. I am highly unsatisfied with the service of mswipe and of course with the area sales officer and team.