Mswipe Technologies Complaints & Reviews

Dear team, i have paid 12036 on december 26 as rent in advance for three years. I have been messaged by miss nidhi gupta on 26 dec that below 2000 on debit card will be not charged any amount but have been charged.90 percent. Have been told by your appointed member a wrong information. Kindly ractify the error at your end. Because the delay in installation is at your and and not from my side so why shall i suffer.
Whereas i have paid the whole amount on 26 th december only.

Regards
Vinay kumar keshari
Hare krishna jewellers
[protected]

Been a merchant for a year and asocoiated with mswipe for last one year.. Of late, there is an issue on amount deduction over each transcations i make with my customers.. Its been 48hrs since i shared my mobile number and  device serial number with them on mail for the issue to resolved, yet there is no response from them. I condemn tis and requesting them to relieve me from all sorts mswipe connections.. Kindly take back the device as well... Â

MERCHANT NAME:- PODDAR CUISINE
TID:[protected]
DEVICE ID:-[protected]
ISSUE RAISED BY ME :- Without Confirmation Advance Rental Charged
CITY:- MUMBAI
MOB:- [protected]
TBK:[protected]
ADDRESS:- MUMBAI MALAD WEST

Kindly Reffund the amount which has been deducted as a Rent Without informing me

Hi team,

This is the 5th time i am facing the issue with the machine. Machine shows the following error "system halt ikek tamper sr 0x00000123". This happens every now and then. Can you please give me a permanent solution as i am really pissed off with this and i might discontinue the services if this persist.

Regards,
Srb collections, salem
[protected]

My contact no is [protected] . my amount is on hold on 8 dec 2019 pay by link sale but i raised refund to card holder hut the amount is not refunded so please help me in this issue fake and frauds company. so please do not buy mswipe device. many times i am calling customer care but customer care is also not help me saying plz wait 2 days i am wait many days alwaya but not help me

Last month 31 oct 2019 in my account debited rs 413 and 30 nov 2019 debited 590 rs total amount 1003 rs
I have 3 divice rental free and 3 sim charge aiso paid march 2020 sever time compalant but still nop credit amount
One divece surender 15 nov 2019 collect by sudhir employee code 18235 mobile no. [protected] tid/device id 42736708
Merchant name heda indane
Merchant contact no [protected]
Contact person pramod heda
Address heda indane
Tilak ward near pandey mahal
Bhandara 441904
I have complant before one week but still there is no action

This is gagandeep kukreja owner crazy talk nagpur. I have paid for your high end machine which comes with software and swapping receipt. You have provided me with that mobile type machine model s220. Monthly charges paid by me is also that of high end machine. I have complained many times at your call centers but got no response. Iam sorry to say if this continues for one more month i'll be going for legal action against you.

Hi sir. I chirag dagar from the filling station-park centra building, sector-30 gurugram, haryana (Food outlet) applied for a mswipe wisepad machine on 29th nov 2019 and did the payment of 1770₹ on same day. After that real trauma start. I chased them on customer care, [protected]@mswipe.com and sale executive sangeeta. On 18th dec they gave us g2 machine which i never wanted and started charging me rent. I contacted there sale executive sangeeta and she asked me to raise a complaint for refund but when i asked for refund they refused and not replying for email also.
2nd thing-they are saying that a machine of there company is already installed at my work place from them which is totally false. I asked them to show me when i requested a machine from them and the payment which i did to them. For this also they are not replying but they deduct around 5300₹ for the rent for this device which i never had. Before applying to there machine i was using ezswype company card machine.

Last month 31 oct 2019 in my account debited rs 413 and 30 nov 2019 debited 590 rs total amount 1003 rs
I have 3 divice rental free and 3 sim charge aiso paid march 2020 sever time compalant but still nop credit amount
One divece surender 15 nov 2019 collect by sudhir employee code 18235 mobile no. [protected] tid/device id 42736708
Merchant name heda indane
Merchant contact no [protected]
Contact person pramod heda
Address heda indane
Tilak ward near pandey mahal
Bhandara 441904

The company gives pathetic after sales service & the machine doesn't works at all.
The sales executive never answers the phone call or never calls back.
Have told him so many times that i need my money back... The company has looted me.
I tried contacting the area manager, but even hi is least interested. Nobody answers the call nor do they reply.
I have a made a payment of rs. 5899 through cheque.
I need my money back as the machine is of no use at all.
Please help.

Sir here from balaji trade links haveri karanatak state we are returning your mswipe device by hand your service engineer shrinivasa cell no [protected]
Hand over device on 25/1/2019 becouse we close our firm balaji trade links so returning the device please stop monthly rent onwards 01/12/2019
So please consider thaking you
From balaji trade links
Haveri

Please send somebody to pick this mswipe machine.. Its not working i want to surrender this.. I told them so many times but no one coming from that side they are deducting money from my account from last 6 months... I don't know what to do pls help me.. I called customer care number so many times but no one responding.. Now days numbers not working also

Dear sir,
My 2 payments of 8th dec. Are on hold which are of total value 2, 29, 829.
At first day i receive the message that i have to upload invoice for the release of the payment. When i upload the invoice.
Then i get the error that my business is not accordance to invoice. Actually my nature of business is clearly mentioned in the documents i provided at the time of purchase of device. So then i get the message that it was ok. But now the ticket booked my me is not verified by mswipe on the online portal and there is confirmation pending from card holder bank.
Is this the way you give me the reason one by one.
One thing if you are unable to verify ticket on online portal that is not my problem. And second thing the bank of card holder doesn't take 10 days to verify any payment.
I will now really take help of justice court consumer court if you will not release my amount in next 7 working days.

Mswipe excutive mr qamarul sheikh shared special plan of rs 200 per month rental and no deposit for g2 mswipe new connection and took 1240 amt payment as 6 months advance rental on sep 29/2019. And after that new returned back. Plan on my account shows 350 rental.. Ur excutives are fooling customer just to get their target done.in this case i dont want to continue ur machin and request to terminate services. Pls take action on this

Dear sir/mam
I m durgesh puri owner of shree sai electronics mohali 11 phase my complaint is that about your mswipe machine i have swipe my own card on your machine but the payment is not transact in my account this is third time you done with this to me.. Your merchant is saying that customer is stop the payment but its my own card so how anyone can put the complaint to stop payment
Imei [protected]
Model s300
Please react on my complaint immediately aas i m very dipressed another wise i make a complaint in consumer form
Yours sincerly
Durgesh puri
Mb no [protected]

Sir/ madam,
Due to heavy loss in my business i have closed my business and mswipe account on april 2018. The mswipe sales rep took my device and he told i will get the confirmation my sms. After that i have not gotten any confirmation.
But in the year 2018 mswipe took around 4000 rs from my account via auto debit. I have attached the statement for the same.
In the year 2019 mswipe took around 6430 rs from my account via auto debit. I have attached the statement for the same.
Even i noticed there are lots of double & triple times debited from my account for the same month.
All the above transaction i came to know recently and i compliant to mswipe. They mentioned i have not returned my device. But, the mswipe sales rep collected my device. Since i do not have proof, they told me to pay 2500 online so that my account gets closed and i will get my account closure confirmation. So, i paid but till now i have not gotten my confirmation. I have the following question before i took this to legal case to claim my amount as well as consumer court
1. Why i have not gotten confirmation since i returned by device?
2. Since no business transaction happened after 2018 april why there is auto debit amount increased as well as double & trible debit in the same month till date?
3. Now even after complaint and paid 2500 rs for not returned the device i have not got confirmation?

My mobile no [protected]

My payment hold on 6 dec 2019

Now 9 days payment not recived yet
An executive told that we are given refund amount but they no provide me any transaction id he is hold payment and use in her buisnesss and such a bad servise not use. Any other is good but mswipe is a such a bad companice 1 problem solution in that company take 1 months

I received the Mswipe wisepos new machine on 5th Dec 2019. The guy who came to deliver gave me the machine and instructed me to create a login credential for mswipe account. But when I bought the machine the sales executive told me that this machine has an inbuilt inventory app where you can manage all the stock. At the time of installation, the person doesn't know about it and he asks me to contact Mswipe customer care. I did the same now it is around 7 days I am following up with them. When I call Mswipe customer care, they said that they will arrange a call within 2 hours or half an hour from mventry department and the call never comes. If comes it gets dropped. I have a total of 5 issues related to my mventry app.
1. I cannot edit inventory (I want to edit stock)
2. Bill is not getting print
3. QR code is not working
4. I cannot add supplier
5. Company address is different

I did a transaction of 55000on 29th of november and because they told me not to swipe my own card i asked them to refund the money back to the card on 1st of december.
Its been 7 days but still the money haven't been credited back to my card, i sent number of mails and they say money will be refunded soon, how soon is this?

I want to file this complaint with you to take strict action against them and help me getting my money back.

I have applied for card machine for my restaurant. Bipin was guy name who did fraud with me. He did wrong promise and commitments and he told me to reject the card machine when it comes and i will get refund.
Till today date i have called them 100 times no refund and no answer calls.. I see online seems company has many complains.
Reg no. [protected]