Mswipe Technologies Complaints & Reviews

I requested to mswipe company to cancel my application no. Appl00428879 and to initiate my refund because i am working in a 'non-professional organisation' & our keyboard consumers association's president is not giving authority for doing any professional activity with this card swipe machine. First i discussed this matter on mswipe company tollfree helpline number, they told me to do mail on [protected]@mswipe.com, later they forwarded my mail to thier sales team but still no response from thier sales team.

Take your nominal processing fees if applicable but kindly refund my money..

Hello,

I requested mswipe machine almost a month back. Pls mswipe machine is still pending at company end. Also company is not informing us about any pendency. I request customer care manytimes for refund but they are also not giving any suitable answer. Company staff are not at all helping in resolving my issue.

Kindly help me getting my refund back asap.

Regards
Asg enterprises
[protected]
[protected]

The complaint still stands unresolved and the company customer service says resolved, this is rediculous
We have surrendered our device about 10 months back but still we are penalised with monthly rental being debited to our account.
Customer service says they cannot help and system shows issue resolved, if customer service cannot give solution and clear our account, some senior executive of the company should sure intervene.
We also want to surrender our other pos machines too, that too immediately, kindly process the surrender process.

Piquant bite
Pune
[protected]

I have requested for cancellation of service of mswipe machine but after termination of agreed tenure, service provider forcing me to continue their service and automatically deducting amount from my account and customer care is very rude and harassing me without proper response. Kindly take back your device and stop deducting my hard earned money every month. I'm not using this device from last 10 months but paid monthly rent up to last month. I don't want to pay any rent for delayed resolving my problem and complaint raised with them.

Sir, i have applied for mswipe device on 11th of march, 2019. At the time of application itself, i have submitted the documents asked by the executive and paid the fees of rs. 1770/-. The executive assured me that i will get machine within 8 days. On 18th march, 2019, i received a call from mswipe another executive that there is one document is pending i. E. Electricity bill, i immediately submitted the bill on whatsapp. He also told me that within 1 or 2 days, device will be installed. Again i keep on waiting for next 3 - 4 days then i started to call the executive who took my documents, but he was not responding my calls. Thereafter, i talked with customer care executive, then he told me that there is difference in pincode in the documents submitted, i immediately clarified the matter at their helpdesk email on 27th of march, 2019, and attached all the possible supporting documents in my email. After that in response to the mail, they just replied that matter has been forwarded to the sales team. Then i called to the aso on 1st of april 2019, his reply was that being march ending, we could not install the device, however within next 1 or 2 days, all pending cases will be resolved. But now enough is enough, it seems that mswipe doesn't care about their customers. Totally disappointed with the service.

Hi

Dear friend,

Mswipe is a cheaters they are no commited with customers, please don't get this machine they will charge you without information, when every they will like they will present the ecs in your account to charge you. And also no response from customers care, i return the mswipe machine 7months ago but still they are charging the amount, if any one can help me please contact on my number i want to take legal action against mswipe company.

Thanks regards
Mohammed sohail
[protected]

Hi,

We have been trying to contact you since last couple of days, but are unable to get through to your both toll free nos as well as delhi no.

We have a mswipe machine at out restaurant, which is not functioning. There is no network on the same.
We have tried switching it off and on couple of times, but still no network

Request you to please contact us at [protected] at the earliest.
Thanks

My spice kitchen

We have less usage of the swiping machine and while i want to use it, it is stopping working, so i want to cancel my subscription to mswipe.
Please do fastly.
Thank you.   replace all

Mswipe application no happ00243287

Myself shiva applied for mswipe device 25 march 2019 and made the payment. But haven't received the device yet and the sales person mr sai tulsi kumar who took the documents isn't responding to my calls and i want my device installation immediately. Necessary action should be taken on the aso sai tulsi kumar. Thank you.

Dear sir,
Application no. APPL00423419
Suffering lot to apply for your device so that serching for mwipe review i foud so many negetive review & when will be your device install i dont know . your sells person call me frequently befoe selling product commit me after payment withing 5 days your device installation will be done & when she recieved payment & all essential documentd on date 15/02/2019 she started neglect me not responding received my calls, am waiting at least 25 days for device but no any respons by mswipe team, so i decided call customer care and raised complaint on 6 th march they said your payment is not recieved yet (but i am already done payment through your razopay payment getway which was provided by your sells person ) but we will work on your case and install device within 2-3 days. But after 2-3 days no respons from team mswipe, them i call again on 12/03/2109 repeated all story again reply was same no payment recived yet & you should mail all documents again to team mswipe then we will proceed your application. Again me waiting for reply no reply from team till 20 /03/2019. So Again call by me till date same reply no payment now its realy frustating.
Please go throug my case if possible
Regards Dr. Roshan R. Thakare

I applied for mswipe, which was 4th mar -2019 but still i didn't received the device, i tried contact many times your sales executive mr. Nethresh and his contact number [protected], he is not responding me, i called your customer care 2 times in a day but there is also no response properly, now i know the
Status for my device, if it is delivered or not, if not deliver by today please cancelled and refund the amount, your customer care is very very worst, nobody giving proper statement, all are thinking i m a fool, whenever i called your customer care and who people told "your request has been processed it will be delivered by eod" but last 15 days i m facing the issues since nobody resolve the issue, if your not giving device please cancelled and refund,

My firm name is jai ambey traders 21-c chandni chowk it is to inform that there is no response on my complaint against my machine that is not working properly one representative coming to see the complaint he said ir machine will change tomorrow and the staff of the company coming with old machine saying u have to keep this other wise we will not change ur machine so now what to do

I made 1 transaction on 21 february 2019 but mswipe has put on hold saying that it high value transaction. Mswipe demanded printed scan copy or transfer the amount to cardholder. Here i selected to transfer the amount to card holder

But the amount was not deposit to the customer account till today[protected]. When i call the customer services they told give me 48 to 72 hours the problem will be rectified. From 22 february 2019 the customer care executives repeated same answer and not giving proper response.

I requested you to look into this matter and solve the problem. My customer is scolded in unparlimentary language every day at my shop.

My customer demanded to pay the money with interest

Sir please solve the problem as eariler as possible
My ticket number tbk03879049

Dear sir,

This is to inform you that we have made two transaction on 25.2.2019 for an amount of 104000/- as per rule and agreement with you payment should have reached in our account within stipulated time period of 24 hours except sundays and prescribed holidays

But on our enquiry on each day after this we did not receive any positive response from your side as we did not received the payment by 7th marchth 2019.

We made various call to customer care department in frustration and had the invoice updated multiple time by application and by mail. Each time it was asking for more details like adress proof business proof etc etc.

The delay deliberately made by you and also not able to give any specific and reasonable reason for delay which has caused us great mental harassment and financial losses.

It is therefore you are requested to transfer our amount immediately and also transfer the amount of rs. 50000/- as a fine for delaying and rs. 5 lac for harassment compensation
Withing 15 days of this representation.

If it is not done positively i shall knock the door of court of justice

For hear again; the hearing care clinic
(Vishnu t s)
Proprietor

I made 1 transaction on 26 february 2019 but mswipe has put on hold saying that it high value transaction. Mswipe demanded printed scan copy. Here i am attaching customer aknowledgement copy and its id details with pan card. And also attached printed invoice copy.

Its already been 4 days since the last message and when i call the customer services they just disconnect the call and wont give proper response. I wanted to cancel this connection and have already placed a request to cancel this idiotic device for the second time. The no is tbk03902895

. Kindly please look in to the matter and release the payment.

Sir/ madam,

This is to inform you that we have 2 mswipe devices out of which 1 device with ending number 72616 we have returned in may2018 to your executive who had come to our place.
In spite of repeated call to our call centre we have been debited monthly rent for this device every month which we have checked recently.
Now for no reason we are paying rent since last 10 months and the customer care escalation manager mrs preeti says the rent will continue being levied as the device is still not deactivated.
Want the resolution immediately and refund for monthly charges for non usage period. Also wild like to know how come the other device got linked to our existing device for debit of rent.
Appreciate if get quick and favourable revert from you.

Thanks
Snehal pendharkar
Piquant bite
[protected]

Dear sir / madam,

This is to bring to your notice that the mswipe device was duly returned by me & collected by your team some 5 months back from my kharghar office
Device id [protected]
Tid: 42m37401

The cancellation request for the same was made on 31.10.2018 @ 1:25 pm
(Your request id # tbk03300804 / mr raghven)

However there are 5 auto debit payments reflecting on my savings account on 27.02.2019 totaling to inr 1652/-

I am shocked to find why i am still being charged when i am no longer using your services??
Please explain this and issue refund for the entire amount asap

Thanks & regards,
Mehul badani
[protected]

The property shoppe
1, anmol plaza, plot 7, sector 8, station road, near axis bank atm,
Opp. Shanghai restaurant, kharghar, navi mumbai 410210

I have been charged rs.1000 from my axis bank account which is not linked to mswipe device. When i called mswipe, your staff is telling me that even though the device was cancelled on january 30th i am still liable to pay rent for february month in the amount of 649. Why should i pay for feb month when i already surrendered the device in january. And howcome my amount is deducted from my axis bank account which not linked to mswipe at all. I checked with my axis bank manager and i was told that the charges are from mswipe as per the statement. I need my 1000 rupees to be refunded to me from mswipe in full without any deductions as soon as possible.

Hi,
I have surrendered the device 3 months back. Before surrendering they have deducted the money from my account for balance rent.

Now again after surrendering, again after 3 moths they have deducted 4000 from my account. When I spoke to customer care they have no idea why the company has deducted 4000.

I have raised a complaint but no response yet.

Hi sir i am mohammed shihas.
I am from kerala cochin near cochin international airport i have bakery near cochin airport i have contacted one of your dealer from ernakulam for m swipe machine they have come to my shop and collected money about 1400 they have said me that it will be delivered within one week to week i have given the money on the date february 5th still i didn't deliver the machine right now i called your dealer still he is not taking phone i think i am cheated i have submitted documents of my aadhar card pan card and bank cheque how submitting your dealers phone number below

Jithesh m. [protected].

I have called the above number but he's not taken mobile yet please take any action about this person i have submitting my phone number and details given below please take an urgent action about my cheated please sir i am request you.

Yours faithfully
Mohammed shihas
[protected]
Grand bakery
Near cochin international airport nayathode