MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

Hi, I bought MTS MBlaze UltraWifi Datacard in April and datacard number [protected] on 18 August, 15 . I have been told that I would get speed upto 9.8 Mbps. But, from day 1 I have an average speed of 20 Kbps - 50 Kbps which is absolutely worthless after paying this much money of Rs 1500 for Dongle and Rs. 999 for Internet plan. I have been registering complaints regarding this from April and till now i am not satisfied with their responses. They contacted me and asked me to clear the cache and cookies like always. After observing the logs by keeping my dongle active for 10 hours, they still have no conclusion. And after this they reply that the area I'm living in has too many mts users, so that's why I wont be getting speed above this..is this the conclusion? after spending thousands. Why is the support reluctant to listen to me and every time mark my complaint complete without my consent, is it BECAUSE THEY HAVE TO MARK THEIR COMPLAINTS COMPLETE WITHIN given period of time? This is my 5th complaint against speed issues. This is clear case of customer care ignorance to solve customer problems. I want to file official complaint to higher authority in MTS or go to consumer court - whatever resolves my problem. My last complaint was JUN/3012 and before that was MAY/8840, which was the 3rd complaint that was closed in a single month without being solved. I'm attaching some snapshots for your reference, regarding speed that I'm getting. Thanks, Mayank Mishra Bangalore- Electronic city [protected] mailID: mynk.[protected]@gmail.com

Poor connectivity issue on MTS no [protected] 1. I had decided to take MTS dongle on 1st June after MTS Sales Executive(phone no. [protected]) told me that I will generally get a download speed of 9.5 mbps. 2. The dongle was activated on 3rd June and I noticed that I was getting a download speed of only 45 kbps. I lodged complaint no. JUN/1455 in this regard on 3rd June itself. 3. Mr Piyush (phone no. [protected]) from MTS visited my house on 6th June after much chasing. He indicated that I will never get 9.5 mbps and I was wrongly advised by the Sales Executive. However, I should get around 2 mbps. I was not getting the same due to networking issues which would be set right by a different MTS team to whom he was advising. 4. I am still waiting that to happen though 12 days have passed since I complained and I have already incurred 12 days charges without getting the service I am supposed to get. 5. MTS is required to look into the connectivity and provide at least 2 mbps promised by their technician during visit to my house on 6th June.

I got my Mblaze ultra wifi data card on 2nd Feb-2015, Since that time i am facing problem regarding network issue, complaining frequently from that time also, In the starting period they said that we are trying to solve you problem very soon but after 3 months they said there will be no any network improving symptoms we found, so you can't get the speed as prescribed. Now after 5 months i am paying the bills only, cuz after that the data card will be out o[censored]se. so please any one can solve the problem, help me in this regard M no [protected] Mts no [protected] Name sukant mishra

i purchased a mts data card on[protected] it got activated on[protected] from then only whenever i surf the internet the speed is too low around 300kbps MTS promise speed of 8.9mbps, but when i surf the net the speed is only 200-300kbps i called them they said everything is fine my complaint no.is JUN/8286 complaint is registered on[protected]:13:00 i want a full cashback don't want to use it proof of speed is in the picture attached

Hi Sir/Madam, I had purchased a dongle from MTS Blaze and found to be not working after usage of five days, i got the dongle without charger from that concern salesperson.either direct plug in and through USB both the way the device malfunctioned. upon activation of the product almost taken one week and however the device malfunctioned after few days of activation.Roughly I used about less than 5 hrs in total and after a while the device suddenly not recognized in my laptop.I called to the customer care and ask about the reason but there is no proper response and they did not even bother to change the dongle. I had payed RS 1000 for the dongle alone and I did not use it as I needed for the purpose. How come a product malfunction with in 10 days of fault? and also MTS ask me to pay RS 1800 for the bill, which is not relevant. Pls kindly help me to get rid of this. I actually went to nearest Mblaze center to seek help, but they ask me to pay the said amount and cancel the account. How should I bear the cost of not properly utilized the device and the purpose. honestly speaking I can pay the amount what the hours used for... but, what happened to my RS 1000 for the cost of device, i have the receipt of payment for the device that i'm holding for. why the customer care failed to take initiative to replace the device. they just expect me to pay the bill and cancel the account. I have not payed the bill stated for. they actually send me the demand legal notice to me. This is not my attitude to pay the bill, but i want to teach them a lesson of not taking care their customer. in this case they just see the money and not the customer. kindly help me, how to face this issue further. i have proof of bills and sms from customer care.

I have complaint for slow internet speed on 15 Jan 2015, twice in February they didn't provide me any resolution for the issue, so I didn't pay bill for two month. After Guarantee of service quality from their side they said that my account will be re-activated and issue will be resolved on call I have also recorded the call. After 24 Hours when I call back them they said your account is permanently de-activated.

THE PEOPLE (at MTS) ARE THE WORST AND THEIR SERVICE SUCKS!!! I regret being with MTS since I have been experiencing issues with the speed which is PATHETIC! A mere 0.5Mbps is the Download speed which I get on a 9Mbps MTS Mblaze modem (MTS number [protected]). Worst service and an even worse service provider. I spoke with their customer care who said there is an outage which will take another 4-5 weeks to get fixed. WT[censored] They are not even bothered informing their customers. And btw, I have been experiencing this issue for a few months now (atleast 4 months). Called once for the same issue and was very unsatisfied due to which I never called back. I have recorded the call with the MTS Agent and the Supervisor and I will share it on every social website including facebook and youtube and tell people not to go for such a lame company who can charge you a hefty amount but fails to provide the proper service. I WANT MY MONEY BACK FOR THE MONTH OF JUNE WHICH I HAVE PAID IN ADVANCE FOR THIS SERVICE!!! From an unfortunate and unhappy MTS customer. Sreejith [protected]

YOU PEOPLE ARE THE WORST AND YOUR SERVICE SUCKS!!! I regret being with MTS since I have been experiencing issues with the speed which is PATHETIC! A mere 0.5Mbps is the Download speed which I get on a 9Mbps MTS Mblaze modem with the number [protected]. Worst service and an even worse service provide. I spoke with your cust care who said there is an outage which will another 4 weeks. WT[censored] Shame on you people for not even informing your customer and btw, I have been experiencing this issue for a few months now. Call once for the same issue and was unsatisfied that I never called back. I will share this issue and the call recording with your customer care and supervisor on every social website including facebook and youtube and tell people not to go for such lame company who can charge you hefty amount but fails to provide the services. From an unfortunate and unhappy MTS customer. Sreejith

I have bought MTS wifi on 24th of May 2015 and retailer said that it will be activated in 2 hours but it did not. Then I tried calling him many times and he didn't answer my call. Somehow I reached him and he said that it will activate after 2 days of verification. I am really pissed off. The delivery boy came for verification put my call on hold for 15 minutes and was very bad spoken. He said that come to home for verification in 5 minutes (Is this logical?) and he used many words which he should not. MTS humiliated me... Retailer was abusive in language and he made me suffer. He took 1500 Rs and yet my problem is not solved. I want your help to fix this problem.

Hey, This is Shubhangi, an old customer with MTS dongle number- [protected]. I want to lodge a complaint against MR. AVINASH SHARMA with phone number- [protected]. Has been calling me and talking to me in a very RUDE MANNER. MOREOVER BEING A FEMALE HE IS CURSING ME. WHAT KIND OF PEOPLE DO YOU HAVE IN YOUR COMPANY. I KNOW HE IS FROM THE RECOVERY TEAM OF YOUR MTS. BUT ALREADY WHEN I HAVE SO MANY COMPLAINTS AGAINST MY NUMBER AND NONE OF THEM WAS SOLVED, HOW CAN YOU EVEN THINK THAT I WILL BE PAYING MY BILL. I MADE MYSELF VERY CLEAR TO THE AGENT WHO CALLED ME. I WILL ONLY BE PAYING AMOUNT OF INR.999/- WHICH IS MY MONTHLY RENTAL SINCE NONE OF MY COMPLAINT WAS SOLVED BY YOUR TEAM. CURSING A FEMALE WITH WORDS- BHENCHOD AND ALL THE BAD CURSES YOU WILL HEAR GUYS SAY!!! AND I AM GOING TO FILE THE COMPLAINT TO THE POLICE STATION FOR THIS PERSON WHO CALLED SO THAT ALL THE PHONE CALLS CAN BE TRACED, BEING A FEMALE THIS ISN'T WHAT I EXPECT FROM YOUR SERVICES. RANDOM PERSON CURING ME OVER THE PHONE CALL? WHAT THE HELL!! THIS MATTER WILL BE TAKEN VERY STRICTLY. AND IM SURE ALL THE CALLS ARE SAVED BY YOU. I WILL BE TAKING THIS CASE TO THE CONSUMER COURT. Thanks

My mts number is [protected]. My name is arnab Chowdhury n email id is [protected]@gmail.com. from last 1 months I m facing device problems so can't used the data so why should I pay the full bill as if I have not used the data. My plan is 40gb @ 1000. N customer care executive behaviour is so rude enough name prasenjit halder n shivshankar. Please do the needful. I have complaints many times but they did not addressed the problem. Regards Arnab Chowdhury. [protected]

I bought the mts wifi few months ago. Till that time im facing speed issue with the device .. And whenever call Customer care they note the complaint .. And without reverting they say we had fixed your issue. But now i stopped paying bill for the datacard . because iam payin 1200/month for high speed but still its ver slow even bad then 2g services.

I have bought MTS wifi on 24th of May 2015 and retailer said that it will be activated in 2 hours but it did not. Then I tried calling him many times and he didn't answer my call. Somehow I reached him and he said that it will activate after 2 days of verification. I am really pissed off. The delivery boy came for verification put my call on hold for 15 minutes and was very bad spoken. He said that come to home for verification in 5 minutes (Is this logical?) and he used many words which he should not. MTS humiliated me... Retailer was abusive in language and he made me suffer. He took 1500 Rs and yet my problem is not solved. I want your help to fix this problem. Retailer's name - Click Infotech Retailer's contact number - [protected] - Dealer's number Retailer's complete address - C-57, Main Road, East Krishna Nagar, Delhi - 110051 (As per invoice) Date of device purchase - 24th My 2015 Scan of device purchase invoice – Attached I again tried calling the retailer and he was using abusive language and said that he will not activate my device. Now I need refund asap. The case is of cheat, misbehave and Defamation.

I had put in a request to disconnect my MTS Mblaze dongle in FEB 2015. Mobile no [protected]. I also Paid them the monthly rental plu additional disconnection fee and handewd over the instrument to the Pondicherry MTS office at 45 feet road. Inspite of this they keep raising monthly bills and has been harrassing me over phone regarding payment. It is their fault that the service has not been disconnected after such a long time. Their custome executive Mrs Soumya from Chennai had promised that the account will be closed once a final payment of Rs 1020 is paid. Now i have done so in order to finally get rid of the issue. On enquiry with the customer care number, i am told that the account is still active. God knows what kind of communication systems they have there. A simple disconnection request takes such a long time to process. I am not paying any more money to such fraudulent company. If they raise one more bill in my account i am sueing them for sure. Regards Vipin Bose

Regarding complaint number JUN/2831. I have been following up with the customer care regarding the speed of my wifi data card. After 3 days of followup, I got a call from a customer care representative on 11th June 2015 who was least bothered about the problem I faced. He arrogantly said that the speed what I'm getting will be the maximum speed (0.92 mbps). MTS claims that the speed is upto 8 mbps which we will never get in our life time. The representative was also ready to cancel the connection if I was not satisfied. He did not even bother to clarify the issue or try to get it sorted in the coming days. When I said that I will cancel the connection if the speed does not improve, he siad "Thank you for calling MTS, Have a nice day". This was the only reply I got from your customer care representative.

I had purchased a MTS data card on 9 may 2015, i was facing a lot of network problem form very first day, their customer care executive accepted same after doing some online testing of it, I was told about some refund polic about it that i[censored]sage is less than 1GB within 15 days i can apply for refund, I even confirmed their refund policy from their MTS store as well as customer care center, Even i have a audio Recording of it, I have applied for refund since 17 may 2015, they asked me for testing again, which i did obeyed but it couldn't resolve the problem. Yesterday they are telling me that there is no refund policy and they cant provide any solution, Their customer care says the refund policy does exist but after so many days of long email conversation they are saying there is no such policy, Their customer care service is so arrogant, That they are denying any refund policy. I have recorded calls and email proof.I have already contacted their customer care and appellate customer service but they don't want to refund it, I have already applied for it withing stipulated period and have used less than 1 GB, but they are not interested to refund it.

Dear Sir/madam, This is Vishal Patel. In the month of April I got message for MTS promotional scheme "get wifi dongle at 1099 and free laptop/travel bag" I found it interesting offer and I enrolled for it. When MTS agent came to collect my documents I asked about the gift. he told me once it will be activated you will get. I thought its fine and understand the importance of verification and activation. After couple of days when I enquired about the same I got the reply they are out of stock. Then immediately on 13th May I raised my concern about not receiving the gift to MTS customer care and clearly told them I am willing to pay my bill and would like to continue with MTS but you need to resolve this matter on priority basis and till the time the matter will be resolved I won't pay single rupee. I got the reply from customer care that they have already raised the issue to concern team. In between I was giving them reminders to resolve the matter but they could not. Now they have stopped my services, which is I feel completely unethical it is a mistake from their so called distributor. and more over I gave them assurance that I will clear my bill within 24 hours but I can't tolerate this kind of cheap marketing where nobody is answerable to customer and I am not asking for more than what they have committed. Hence I request you to look into the matter and get me the resolution by getting me the gift and giving me wave off from all the extra charges and allow me to use the MTS dongle. If MTS is not willing to do then I would like to discontinue without paying anything as I had already paid to get the connection and would like to join with some other service provider. Always appreciate your support in this regard, Vishal Mob"-[protected] MTS no: [protected]

I was using MTS data card (Mblaze- no. [protected]) since March 2015. I was fed up with poor data speed despite a plan promise of 1mbps speed and I was being billed Rs618 per month. Therefore, I requested customer care to convert my plan into prepaid with better speed. I barely used my data card in April and my data card was closed. Post that I started getting calls and mails regading payment of two months bill. I wrote to MTS customer care and applete.del regarding my concern on billing and excessive caling from MTS staff for payment of bills. The matter was pending. However, I started getting threating calls from MTS staff, one such call came from Mr. Durgesh (working with MTS at Okhla Phase I). He threatend to pay the bills otherwise coercive action would be taken against me. It became ugly, when they stated calling my wife and threatening to pay otherwise they would send recovery agents at my home. Such unethical behaviour, poor services and excessive billing is absolutely unwarranted. After lot of persuason and dialouges with MTS, I got fed up and reporting the same to consumer complaints.

I am using mts Ultra wifi since September 2014 and having regular issues with its network and if the networks are good then alson speed doen't change. I have 9.8Mbps capability datacard but it gives 40KBps rarely. There is no resolution provided from their side, I have been complaining since last year. I have datacard in warranty.

I have been using a mts data card(mts no. [protected]) for last 04 months. I have contacted the customer care for disconnecting the same 03 months back as another service provider have offered me a competitive plan. I have opted the 875 + tax plan as your customer care executive offered me the same plan at 675 + tax plan. So I have decided to continue as an MTS customer.When you first raised your invoice, the said deduction cannot be find. I have contacted the customer care for reporting the same.The customer care executive informed that the offered plan has not been active and he will activate the plan now itself. Also he said that the full payment to be made this time and the excess amount will be deducted when the next invoice raised.But in the second bill also they have raised the full amount without any deduction and plan change.Now they said it has not been active till date and will be active on 01st July.Kindly check your call history for your reference Kindly sort out the issue at the earliest either by said deductions and plan change or by sharing the details for disconnecting the same.Please feel free to contact us at [protected] or [protected]@gmail.com/r.[protected]@mahindra.com for any further clarification if required.