MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

Dear Sir, this complaint is meant for the user number [protected]. i did a recharge worth rs 699/- on 11.03.15. As i completed 7 gb high speed usage the speed was lowered to 32 kbps for unlimited usage till 11.04.15. On 18.03.15 i did a recharge for rs 549/- (20 gb high speed usage during night hours). I gave up my sleep for downloading data on 19.03.15 and to my surprise the speed was less than 32 kbps. I checked my balance and it said the high speed usage is zero gb and validity is till 11.04.2015. I called up the customer care and she said that i have 20 gb high speed data available in my account valid till 16.04.14. I said i cant see that by checking my balance. She said i can check that out only by giving miss call to a specific no. Then came the most shocking comment " that i cannot use the 20 gb high speed data till 11.04.15 ie till the unlimited data expires." Then i will get just 5 days to use my 20 gb data . The ridiculous part is that from 18.03.15 till 11.04.15 the pack of rs 549 for 20 gb data is useless for me !!! The customer care was neither ready to cancel my unlimited pack of 699 nor to refund my 549 pack which is useless for me till 11.04.15. Iam really disappointed with mts because why did they allow that recharge on my number if it was useless till 11.04.15. They could only provide me a validity of 5 days where as the assured is 30 days !!! Kindly help me out please.

I bought a mts wifi dongle online . It was finally delivered to me last Sunday on the 8th March. I submitted all required documents and paid an amount of Rs.1000 at the time of delivery. My connection has still not been activated after repeated calls to their customer care. i am frustrated now reaching out to them. Finally they ask me to submit documents again . i have already submitted twice. The contact number for activation - [protected]/ [protected] never responds. they either do not recieve your calls or reject them. They are not even cooperating to give refund for the same.

I bought 2 MTS Ultra Wifi dongles in Delhi. First of all it was promised that after a period of 3 months the MTS payment type can be converted to Prepaid one, but it wasn't when confirmed later. Other than this, though i am paying the same amount as per the subscribed plan i am not getting the correct amount of speed agreed on to. The website shows the free usage as 20 GB and the agreed speed is upto 9.8 mbps. But what i get is 60kbps atmost! The customer care sounds to be ridiculous! I have reported several times about my grievances but they not have resolved any. It has been more than 8 months since i have subscribed with their services, it was only in the beginning 2 weeks that i got the speed around 120kbps!! THE MAXIMUM EVER! For confirming that the complaint is 100% original. I have my MTS MBlaze Ultra nos. as follows: [protected] & [protected]

I'm user of MTS for past 1 year. At first I was in a plan of 5GB monthly usage. Due to more usage of Internet I changed my plan to 40 GB monthly usage plan with my confirmation throughout the month with no partial or divide data. Currently the limit was 40GB but it was divided as 20GB in Morning and 20GB in night which was changed my the service provider without my confirmation. Even on more queries to customer care there is no response. Without the confirmation of subscriber the service providers are changing the plan. Kindly help me on this.

I purchased a data card from MTS. After few month I stopped using my data card but when I visited service center today they said that my number is allotted to someone else... When I asked for the data card with me, they said that I should throw it to the dust been...

I purchased MTS data card on 08 march 2015. since I purchased I have been sticking to the speed issues. same I informed to customer care and team. but my issue is still pending and they need money not customers satisfaction. I sent mail to appellate of mts . the complaint is below. My data card no is[protected]. I reside at ATTIGUPPE, 560040. And since I am the user I have been facing the internet speed issue. The max speed is 0.47 Mbps when checked by speedtest.net . Same I reported to cc. Complaints nose are Mar/4202. Mar/5165. Pls solve my issue.

hello dear, i maninder singh was using your mts services.but i stopped it since january 2015..i didnt pay my bill of jan which was of 2091 rupees.which i paid today becoz of some issues...but after submiting amount, my post paid number is still active...so i am here to inform you that i will not pay any further bill, as i am not using it...and i also want to tell you that when i brought this connection a year back, then at that time there was a scheme of giving one laptop bag along with the dongle..but i have not recieved that bag till now...i asked about it the person, from whom i buy the dongle, he told me that company will send it on my address...so how you going to count this.is it a good service on your part??at last i request you to disconect my conection ad wishing that no further bills from your side will reach on my door..thanks

I have not used my SIM for nearly six months.Now I want to use my SIM .I have called the MTS complaint for more than ten times to activate my SIM.But there is no response from them.Also I have submit a complaint on 9.03.2015 and 14.03.2015.Once again there is no response from you.Atlast I request you to activate my SIM as soon as possible .

Hi, This mail is in reference to the datacard number [protected]. Due to unsatisfied and poor performance by MTS datacard I want to surrender it. MTS offers 3-5Mbps of speed but I haven't received even 1Mbps of speed. Even after complaining a lot of times the speed is still the same. The average speed is 38-50kbps. Your executive Mr. Dhall (Mr.Fraud) at Tilak Nagar centre promised us that we will get speed of 2-3Mbps at normal conditions and moreover he was saying that one more tower is being installed in my area (Vikas Puri-110018) and after that the speed will be 4Mbps normally. But unfortunately I didn't even get 1Mbps which is a big shame on MTS. Shame On You!!MTS!! Even MTNL is 10000 Times better than you. I suggest you to stop providing your internet services to the customers else your downfall will come soon. So, I would like to discontinue with MTS. Kindly stop your so called "SERVICES" on my data card number [protected]. Its better to stay without an internet than to have an internet connection of MTS. Regards Varun Mehta [protected]@gmail.com

DEAR SIR I HAVE GIVEN MY CDMA MOBILE FOR SERVICE TO OUR SERVICE PERSON KARTHIK([protected]) BEFORE 4 MONTHS STILL NOW HE HAS NOT RETURNED MY MOBILE WHEN I WAS MAKING CALL HE WAS NOT ATTENDING EVEN AFTER 30 TIMES OF CALLING. I WAS UNABLE TO USE MY CDMA SIM CARD WITHOUT THAT HANDSET PLS LET ME KNOW WHETHER I WILL GET MY MOBILE OR NOT. THERE I NO TRUST WITH THAT PERSON I THINK HE WAS TRYING TO CHEAT. EXPECTING YOUR QUICK RESPONSE Thanks & Regards, N.Ramesh

Dear Sir/Madam This is to inform you that your product MBLAZE Ultra Wifi, with MDN [protected] has been disconnected without prior notification. I have long been a user of your services and uptil now have always regarded you as an excellent company .But when I called your customer care service to inquire about the failure of the connection, I was informed that if I will pay Rs 945, my internet connection will be resumed in next 2 hours. As per his direction I payed Rs 1000 online through AXIS bank debit card. But your service was not resumed as against the assurance of your Customer care agent. I called them again, they asked me to wait for another 14 working hours.Nothing worked out. I m extremely sorry to inform you that your customer care service is so poor that instead of providing solution to the problem, your agents give us false informations n fake assurances without actually acting upon the matter and finding out the solutions. Everytime they have put the calls on hold, saying that they will transfer the call to the senior authority, but after 15-20 minutes they give lame excuses that the official is busy, cant transfer the call and other so called reasons. One of the agents said there is some issue with the payment from bank and when I inquired the Bank officials, they informed me that all the payments are clear and the payment was successful.I don't think there is any complusion of filling ECS form as mentioned by your agent.It is customer's discretion whether to pay through Internet banking or not.I want to know why even after receiving the payment service is still not resumed ??? It is really annoying that a well reputed telecom company like MTS has failed to satisfy their customers and providing service. Unfortunately it was necessary for me to forward the complaint to you. I shall look forward to your reply and a resolution to my problem and wait until tomorrow before seeking help from a consumer protection agency.Kindly contact me through email or contact number : [protected]/[protected] if you want more details. Thanks

I bought a MTS dongle with 999 plan, I.e, 9.6 Mbps 20GB day and 20GB night. This doesn't works properly according to the plan. It works with a speed of only 30-70 Kbps. This is not fair. I need a speed what the sales person said, my MTS no. [protected]. Kindly make that fast or deactivate my MTS.. I don't want it.

At the time of taking the card, the MTS people told me that If I will not get the speed then I will get the refund of 1000/- but now they are refusing to initiate the refund for the same... This is really fraustated.. If a customer is not getting the speed for the data then he should get the money back... I checked the same data card in different location and found the same issue.. speed max to max comes as 200 kbps where I was told to get a speed 7.8 mbos.. n ow when i call to the support team, they are telling you will not get the refund and you will get up to 400 kbps speed only.. this is radiculous support from MTS... I suggest my friends not to take MTS data card in future.. please please please do not take this data card with this worst speed... when you will get a call from MTS then simply refuse to take this connection., . they are the goon who just know how to grab money from people like me...

Dear Customer service I have already paid my connection on jan 2015 and cloesed my mts connection. After that they still producing bill form my connection and forcing me to pay the bill amount which i have closed already, they are saying that it is not closed so i need to pay for the generated bill. Without using any service how can i pay the bill. Worst customer service. One guy says that he is the layer and you need to pay. But when i asked that guy he says that he relieved form that company. and he says that it is worst service. I dont know who is going to solve this issue. I have mailed the mts care and all type of steps to solve it but they are aiming to collect money form people. Worst service that i ever used.. Pls avoid using mts bcos no one is responsible there...

I called today on March 15, 2015 from lucknow.UP For my Mblaze Ultra number [protected]. I was able to use the device always travelling in india. I visited Bareilly on March 14, 2015 and was able to use the device and on march 15 when i reached lucknow, suddenly the device turned off, not working. I called on [protected], the guy told me that it is joyful to know that you were able tobuse the device in roaming and now you have to pay roaming charges and recharge for roaming pack. Now he refused to help, i asked for supervisor and he disconnected my call and before that ki khushi ki baat h use kar rahe the aur ab paise do roaming. Never experienced this before and the way the guy treated me, looks like i am a culprit. I want answer and that guy out as he bluntly disconnected the call or else i will post this social networking sites and wikl take this to consumer court. Arjit saxena

hello, i am murali pyati Advocate from Raichur Karnataka and my MTS No. is [protected]. I have recharged my last recharge on 14th February as per your offer made for gift of Pen drive/Microphone head set on recharge of 699 on that day and further your person has also informed me by calling that i have won the gift and further asked me details of address etc., But til today i have not recived any gift etc., ., from your MTS... Tell me is it false valentine day offer or any MTS dealer has taken it., . \ reply for the quarry...

I am using MTS data card [[protected]] more than 4 months, My browsing speed is maximum 30KBPS but they said downloading speed is 5.4 MBPS.I complained to them more 3 times till now they cant take any step please file my complaint and take necessary action against my complaints

From: [protected]@hotmail.com Sent: Wednesday, February 25, 2015 01:37 PM To: appellate.[protected]@mts.india.in; Cc: datasupport.[protected]@mtsindia.in; customercare.[protected]@mtsindia.in; Appellate.[protected]@MTSIndia.in; [protected]@mtsindia.in; [protected]@trai.gov.in; [protected]@sansad.nic.in; Subject: MTS DATA CARD NO : [protected] Location ( Vengaivasal ) MTS Misled me . Dear MTS team, MTS Data card Number : [protected] Location : Vengaivasal, medavakkam chennai . I had purchased a MTS data card on (6/2/2015) worth rs.1000 and 4 days (10/2/2015) has been taken to activate the same. From the day one till now I had been facing crores of issues & I had really been frustrated to my core speaking to the MTS Customer care executives. They had promised me that I will get minimum of 6mbps speed before purchasing the data card. The pre sales support was fine but after I bought the data card my experience with MTS was really worst. I gone through a speed test & got only download of 20kbps with uploading speed up to 10 kbps. I had complained several time to customer regarding the issue, but till now the issue had not been solved. With improper response for the issue I requested them to give back my money by taking the data card. Later they start ignoring my calls saying that the technical person will visit your place and solve the issue it been 20 days, but no one visited my home as of now. Consequently I called to the Customer executives to know on my issue status, I’m getting irresponsible response from then that technical person had called me but I did not picked the call so the issue had been closed. I really don’t understand that how come the Customer executive can close the issue ticket if the Customer face the issue without any resolution. I remember the call I made to check back my ticket status and the call got redirected to savanna MTSCC but he literally disconnected my call with just listening my conversation. Again I called to the same number, the executive told me that he had raised a complaint for surrender and will return my money back within 38 hrs. And they never get any information from to debit my amount and as expected no amount has been debited. I called again to MTS cc they had informed that I need to pay the bill of rs 300 for using a low rated service data card from MTS. I was really shocked & asked for the details, they had informed that the usage was up to 3 GB, which is not possible at all. Later I again asked for more information in turn no reply from them and the call got disconnected as cheap attitude from the MTS Customer Service executive. Note: I never ever experienced such a customer service in my lifetime ever. Very irresponsible executives literally they cut down customer call. All most 5 to 6 time the call was disconnected by the customer care executive (Mr.Saravanan, female - forgot the names). All the customer care members were capable to attend a basic kind of call. Team leaders and floor supervisors never ever pick customer call. No Executive will transfer the call to Team leader or floor supervisors. I guess this will be the standing instruction given to call CSE (customer support executive) in the floor “not to transfer line to Team leader or the floor supervisors”. There been no follow-up call from MTSCC only as a customer I need to chase the Customer Executive for each and every minute. Honestly speaking even I had stared my carrier from the call center back ground, we trained in such a way that none of the Customer had got disappointed from the prompt and humble response we give towards the customers. Really I faced a worst experience with MTS customer care. The following issues are: 1) False promises from MTS team regarding the Speed. 2) Irresponsibility and incapability customer care executive. 3) False commitment from the MTS CC. 4) Very poor network in the location. I had raised many complaints but the issue had not yet resolved. Complaint number are (FEB/4206, FEB/8307) both the complaint had been closed without my notice. But for one ticket I got a system generated SMS stating that the issue had been solved without resolution. I really don’t understand what the hell is happening in the MTS team. Is all peoples are sleeping there. 5) The MTS dongle don’t not work properly, sometime WI FI works sometimes not. 6) Very low coverage till now I use to get very minimum speed only (download speed : 20kbps and upload 10 kbps) 7) WI FI doesn’t work at all. Complaint details: 1) FEB/4206 dated 10th Feb, 4719582 dated 15th Feb, FEB/8307 dated 19th Feb and Feb/9704 dated 22nd FEB . 2) I called many time to MTS customer care but no number in mind. 3) All the below recording and proofs are with me. Till now no solution had been provide for my issue. Instead I spent lot of money from my pocket for time calling MTS customer care again and again. I need my money back or Proper service, Is there someone who can really solve the issue? Moreover I will not pay any money more. Note: Feb/9704 only today (25th feb) morning i got a call from the compliance team. They had informed me that in my location there is no MTS coverage. MTS pre-sales had really misled me again. Now again i called MTC CC for the waiver BALA MTSCC informed me that he can pass waiver only once the bill gets generated. I will not pay the until the issue is solved. “MTS had cheated me “ Feel free to call me in case of any doubt are further clarification. Warm regards, Jakathish Kumar.G [protected]. REPLY FROM APPLENT ////////////////////////////////////////////////////////////////////////////////...⇄ From: appellate.[protected]@mtsindia.in Sent: Thursday, February 26, 2015 11:38 AM To: [protected]@hotmail.com; Cc: Subject: RE: MTS DATA CARD NO : [protected] Location ( Vengaivasal ) MTS Misled me . Dear Customer, Thank you for writing to MTS. We sincerely regret the inconvenience caused to you. You have expressed your concern in the email dated Wed, 25th February '2015 regarding MTS number [protected], we would be glad to assist you on the mentioned below concerns. 1. Speed related: As per complaint number FEB/9704 we would like to inform you that due to some technical updation you have been facing the issue currently. However, we are closely working on the issue and will come back to you shortly. Meanwhile, we would like to suggest you that you may opt for a lower rental plan till the time speed issue is persisting. You may visit our website (www.mtsindia.in) and choose the appropriate plan. Once done, please inform us to take further action in regards to bill plan change process. Your new bill plan would be effective from the next billing cycle of request raised. 2. Refund of the cost of data card related: As per request raised for refund of the cost of data card with reference number 4719582, the bill, amount should be cleared for the data utilization done in the account. We would request you to pay the bill post generation of the same and write us back along with the scanned copy of the purchased receipt of device so that we could assist you better. Further, as per your mail, we have raised the request for service disconnection with reference number 4769385 to avoid further billing. We would like to inform you that it would take a maximum of 7 days to disconnect your services. We would like to inform you that the daily rental and usage charges (if any) along with service tax would be charged during active period. 3. Unpleasant experience related: We understand your concern and have taken a note of your complaint. Please accept our sincere apology. We would like to assure you that your feedback has been shared with our concerned team to take the necessary action as per company norms to ensure such instances are not repeated. We thank you for sharing the feedback and giving us an opportunity to improve our services. It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you. We earnestly hope that this does not affect your patronage to MTS. If you require further assistance please do get back to us. We would be glad to assist you. Thanking you, MTS Appellate Authority///////////////////////////////////////////////////////////////////////...⇄ From: Appellate.[protected]@MTSIndia.in To: [protected]@hotmail.com Subject: RE: MTS DATA CARD NO : [protected] Location ( Vengaivasal ) MTS Misled me . Date: Tue, 3 Mar 2015 10:32:44 +0000 Dear Customer, Thank you for writing to MTS. You have expressed your concern in the email dated Wed, 25th February '2015 regarding MTS number [protected] about service disconnection, we would like to inform you that on behalf of your request number 4769385, our retention team had contacted you and have retained you hence, the services of your account is in active status from our end. If you require further assistance please do get back to us. We would be glad to assist you. Thanking you, MTS Appellate Authority///////////////////////////////////////////////////////////////////////...⇄ ////////////////////////////////////////////////////////////////////////////////...⇄ From: [protected]@hotmail.com Sent: Tuesday, March 03, 2015 09:35 PM To: Appellate.[protected]@MTSIndia.in; Cc: datasupport.[protected]@mtsindia.in; customercare.[protected]@mtsindia.in; [protected]@mtsindia.in; [protected]@trai.gov.in; [protected]@sansad.nic.in; Subject: RE: MTS DATA CARD NO : [protected] Location ( Vengaivasal ) MTS Misled me . Dear Appelent, Let me clarify on the call I got from MTS customer service executive. Yes I got a call from MTS TEAM DIVIYA. Below are few highlights of the discussion we had on call: 1) She had informed that the current month bill would be waived for me, since there is no coverage in my residential locality – Vengaivasal, Medavakkam. 2) She also requested for about 15 days to ensure probable speed in the same locality. But till now there is no change in the device performance. 3) She orally confirmed that my bill amount waiver will be informed to other Billing department. Note: I had made a clear communication to her that if speed is not improved. I will not pay the bill amount. She assured that speed will be improved in 15 days. Divya also gave information that the MTS team is working with reliance communication for improving the bandwidth. Kindly re-ensure the conversation history from the recorded call. If you feel any discrepancies let me know so that I can drop the MTS network service. Warm regards, Jakathish Kumar.G [protected].////////////////////////////////////////////////////////////////////...⇄ REPLY FROM APPLENT ////////////////////////////////////////////////////////////////////////////////...⇄ From: Appellate.[protected]@MTSIndia.in To: [protected]@hotmail.com Subject: RE: MTS DATA CARD NO : [protected] Location ( Vengaivasal ) MTS Misled me . Date: Thu, 5 Mar 2015 09:11:33 +0000 Dear Customer, Thank you for writing to MTS. We sincerely regret the inconvenience caused to you. You have expressed your concern in the email dated Tue, 03rd March '2015 regarding MTS number [protected] related to waiver in bill amount due to slow speed issue, we would like to inform you that as your service provider it is our constant endeavor to provide acceptable speeds. However, we are closely working on the issue and will come back to you shortly. Regarding waiver - We would like to inform you that we have shared your feedback to our concern department by raising a request for the waiver in the bill amount. The request number is – 4805684 We would update you about the same by 10-MAR-2015 09:19 If you require further assistance please do get back to us. We would be glad to assist you. Thanking you, MTS Appellate Authority///////////////////////////////////////////////////////////////////////...⇄ ANOTHER PROBLEM ////////////////////////////////////////////////////////////////////////////////...⇄ Dear Applent, MISBEHAVIOR OF MR.SATHYANATH CSD TEAM, THIS BEEN A MENTAL HARASSMENT TO ME DAILY. IF ANY HAPPENS TO ME MTS TEAM IS RESPONSIBLE TO THE SAME. HUGE MISS COMMUNICATION AND THE SYSTEM IS NOT TIGHTLY INTEGRATED. MTS IS MORE WORRIED TO WORDS MONEY INSTEAD OF PROVIDING PROPER SERVICE TO THE CUSTOMER. I guess I made it very clear in the first call itself, stating due to low bandwidth speed I will not pay the bill, which had been accepted form either sides. But now they are telling me to pay the bill which is not ethical at all, CSD team Mr.Satyanath is trying to threaten me that he will take a legal action. Currently I am unable to open the bill with registered password. Please find the below mail for your reference with the issue followed. Let me clarify on the call I got from MTS customer service executive. Yes I got a call from MTS TEAM DIVIYA. (Mr.Sathyanath had informed that there is no one named Diviya in the team. Because of her commitment only I am still in the network else I might out moved from the network earlier itself. I guess MTS team is not having a proper communication within the team. Below are few highlights of the discussion we had on call: 1) She had informed that the current month bill would be waived for me, since there is no coverage in my residential locality – Vengaivasal, Medavakkam. ( Now after the bill got generated daily I am started getting call and sms to pay the bill without caring to provide good signal. This been really a mental Harassment for me daily. By which my day-to-day activity is getting affected). 2) She also requested for about 15 days to ensure probable speed in the same locality. But till now there is no change in the device performance. (I guess the 15 days had been completed but the signal strength remains same. But MTS need customer to pay money for low bandwidth speed). 3) She orally confirmed that my bill amount waiver will be informed to other Billing department.( (Mr. Sathyanath was questioning back to me like, which is the proof I had for the same that she had orally committed, I guess MTS team need much more professionals in handling the customer. Mr. Sathyanath is using highly local language). Note: I had made a clear communication to her that if speed is not improved. I will not pay the bill amount. She assured that speed will be improved in 15 days. Divya also gave information that the MTS team is working with reliance communication for improving the bandwidth. Kindly re-ensure the conversation history from the recorded call. If you feel any discrepancies let me know so that I can drop the MTS network service. Note 2: This is the main reason I stopped interacting with customer care peoples and started typing email. This been a big mental harassment for me in daily life. As a service provider with poor signal very low bandwidth speed MTS need customer to pay bill with is not ethical at all. As per the earlier conversation I had purchased a data card for Rs.1000. Kindly deduct the amount invested by me with respect to the poor bandwidth quality and send balance amount to my account. The same had been communicated to Mr.Sathyanath but he had informed that is not possible. He is telling me to pay next month bill also since I am in middle of the month else I need to face a legal action. I need someone responsible to take the issue a stop these nonsense's calls from the MTS team at the earliest. MTS team not up to the mark to give commitment. From the day only miss communication had been given by MTS customer care. IF THIS THINGS IS KEEP ON CONTINUING MTS WILL LOOSE THE ENTIRE CUSTOMER. I NEED SOME ONE RESPONSIBLE AND PROFESSIONAL TO HANDLE THE SAME. DUE TO WRONG COMMUNICATION OF DIVIYA AS A CUSTOMER I AM IN TRAP. I GUESS I NEED TO TAKE THIS TO NEXT LEVEL. AWAITING FOR YOUR FAVORABLE REPLY. WARM REGARDS, JAKATHISH KUAMR.G [protected]. ////////////////////////////////////////////////////////////////////////////////...⇄

Dear sir / madam I am lalit Kumar was using mblaze ultra Mts data Cnotice th 845I 96334 Mts number. Before Jan I was fully satisfied with the speed bt in the month of Jan or end of Dec I was getting 10 to 20 kbps speed I was not able to work. I have purchased online videos for rs. 20000 for my study bt due to speed I lost my more than 50% videos only Due to speed Problem and then I raised around 20 to 25 complaints regarding this and mts customer care told me that my area is in high utilize area and we r working on that bt my problem was not shortout. And without prior notice my data card has been deactivated. Customer care told me that my bill will b adjusted and new bill will be generated with the data I used within the month bt I got too many mails about the payment of full amount. A mts representative came to my home to settle down this matter bt that time I was not at the home he assure me to call me or mail me with the new bill bt till now not getting any call or mail. N now they send me a legal notice and harrash me for full amount of bill I want to close this chapter asap. Plz. do the needful help Regards Lalit Kumar [protected]

My MTS Number: [protected]. My email is [protected]@gmail.com. I had frequent disconnection issues from jan 10. I was writing mails from jan 10th till feb 9th. I have also raised 2 complaints jan/4821 and JAN/11362 via customer care. But both were closed without resolution. So in feb 8 i moved to tikona. I have checked my dongle usage for january, it showed 14gb in the dongle. in feb I just used donge rarely till 8th. I asked them to close the account. I didn't pay jan bill because, the dongle worked only till 10th jan. Rest of the days, the dongle was just a pain. I am ready to pay the bill for 14GB. As per their policy, if the user didn't pay bill by 16th, then the connection should be disconnected. To my surprise, I got a bill for feb. I was told by MTS that i used 29 gb in january and 18gb in february. As per the dongle usage details, I could see 14gb in jan and nearly 2 gb in feb. Also I never even connected the dongle in March. They are telling that i used 1GB in march. MTS is showing fake usage bills. Now I got a threat from MTS saying they will sue me for not paying jan and feb bill. When the internet is not working, they are not responding to my complaint.I am ready to pay for the half of january month even though it was working properly only till 10th. But I can't pay for february as the dongle never even worked. I have the mail chain where I tried contacting from jan 10th to feb 9th where my problem was not resolved and also few customer care executives call records.It would be great if anyone can give me suggestions about how to get out of the trouble. I can also prove them wrong with their usage calculations through my dongle usage history.