MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

From the day of activation(4 January, 2015) of the broadband service, I'm facing lot of problems in using the service. On activation of first day I complained that the speed of the Internet is very slow and I was unable to use the Internet to the customer care representative then I was informed that by next day it will be working fine. Next day also same problem I called customer care again and complained about the issue. They told that concern department will call us. They called me one whole day when I was in my office, so I was unable to pick the call. When I tried to call-back the same number but the call was not allowed from my side. Then I directly went to Ambit It park and what the issue why the service is not good. They told me that there is a problem for that I have to update the software of their product(MblazeUltra Wi-Fi by lava). I returned home and tried to update the software but the update is only available for ZTE and Huavwai products only. I was frustrated about this and called back the customer care and I asked to stop the service and for the refund for the product. They again told me to wait for Monday and they will not refund for the service they are providing. I told them that I no need(cancel) the service and issue a refund. Kindly help in this issue. I'm so frustrated of this issue. Today(29 January, 2015) I called the customer care and asked to stop the service but they told that you have to pay 550Rs. for the usage of the service. From the day of activation the data speed is only 20-30kbps but they told me that the speed will be 14.7mbps for that I already paid 1200Rs. for the product. Now they are forcing me to pay 550Rs. After only they will cancel the service. I was totally frustrated for buying this product.

In Dec month I have received the call from MTS regarding my payment and I asked them to give me a confirmation for closing the account. They gave assurance and made me to pay bill Rs.688. On the bill, the executive from Sistema Shyam Teleservices Ltd written that 'Line Deactivated' and 'Bill Closed'. Please check the attachment. And now from MTS saying that we cannot accept this as proof (very unprofessional that they cannot accept this as proof which is written and signed by their executive) and asking me to submit any mails that stating that I have requested for disconnection (I have uploaded that mail as well please check) and any recorded voice. Think that how can I record their call (so beware of MTS and guys ensure to turn-on your voice recorder before calling MTS. If you do not have a small phone then they will not accept any proof even which is written by their executive and the mails that you send.). It is really cruel that asking people to pay which they were not used. Please someone help me. Thanks, Subathra G

This is to bring into your notice that MTS data card I am using from last 7-8 months and conncetiveity from last 22 days is pathetic.
I have logged the complaint to your customer care department and they have simply replied that connectivity is slow due to high utilize area in Sanjay Place, Agra.
Have complained 4-5 times to your customer care, also they have taken request for waiver(request no 976013) in bill also, but nothing is happened yet and seems like you guys are really not bothered.
My point is when you does'nt have capacity to run, then why you have sold so many connections.
My complaint no is JAN/ 1319 and JAN/ 2248 and MTS no is [protected].
I am paying Rs 1122 including service tax for 40 GB and cant sit like this, seems like that you guys are taking your customers for granted.
This is to inform you that first you better correct the speed of my connection and provide me the waiver for those days where speed was poor.
Other wise I will look for another way to make you understand that if the service provider is at fault then consumer will definitely not suffer.
Even I email also regarding this on Jan 24 but still not received any out put from MTS.

sir, this to inform you that I am having a connection of MTS wify no.MDN[protected]. It is to inform you that the bill we are paying through "Sharma Communication, Under Dena Bank, Near Gopal Talkies, Alwar every month. But I am informed through phone that the bill is not paid. You are hereby requested to take necessary action against these type of dealers who spoil the name of the reputed firm. The copy of the previous bills are attached. Hoping a positive reply soon Thanking you Fr.Paul Pulickal ([protected])

Hello, , I recently posted a request for a data card from one of the MTS sites (Bangalore) and they just called me up and I received the data card. But During the verification the service team exchanged the data card numbers then the executive called me up and said there was a mistake and it will be sorted out soon, and sent a executive to get the data card back. But it has been 25 days and am still calling all the people starting from the managers to the executive who delivered me the data card, not even one person replies me, they just hung up their phones giving invalid reasons. And The same mail was forwarded to Customer care as well as MTS APPELLATE KARNATAKA along with all the details of the data card and the employees with whom I was interacting, and it has been 6 days and then they didn't even bother to replay me back. My MTS data card number is [protected].

This is my 5th complaint. First with online medium. I am located in Chhatarpur Extension near Nanda Hospital ; Pin Code : 110074. I purchased M-blaze in april 2014 after seeing your 40 gbs 9mbps plan for Rs. 999. But from the day I purchased it I am not getting speed above 100 kbps. I never ever got anywhere near your false advertisements. I got an engineer visit once but with no solutions except few confirmation mails from MTS saying the problem of speed has been resolved. I always got the same response from the customer care that I have to wait for 3-4 weeks for solution of speed. I called your customer care every month with never getting any solution. My last complaint number which they fortunately agreed to register is : Jan/16299 which also never got resolved except a mail and msg on my alternate mobile number that the problem has been resolved. I am really doubting my patience now. I have all the mails in my inbox. I have screen prints of the speed test showing poor speed speed with my mdn number on it. I request you again (may be finally) to provide any satisfactory solution and not just a mail.

Hi MTS is cheating, I have purchased MTS connection last year November what they have promised were. 1. 40 gb unlimited plan 2.Speed will be up to 14.1mbps 3.Constant speed will be always 4 to 5mbps 4. If we are not satisfied, they will refund the dongle cost. Above promise has been made my MTS agency. But after I got dongle. I was struggled like anything to activate the MTS connection itself. very poor response, no technical knowledge . I used to call daily thrice . they have not following proper procedure. Nearly 4 or 5 complaint raised to activation problem . The one complaint was to surrender a connection. I have clearly told them I dont want to go with them. Because its poor service but they have not accepted . Then I finally fought with for placing my call to their floor manager. With his help it got resolved first time manual activation. Then I tried using, the speed is very slow, I checked consistency of the speed .The speed not even 512kbps. So I called them and asked refund the amount because I am not satisfied. Then Customer care informed me its not possible because, criteria would be, I should use 900mb of data then only they will refund. This data limit I heard from customer care officials time to time different value- 900, 500 and now 200kbps Now how we can identify the speed and consistency of speed within 200kbps. who is deriving all this policy. In market big cheating is happening . they are taking people money to their pocket without providing any service and quality service. TRAI should bring some guideline for all this kind false promises This class would not communicated when i procured the connection. All hidden classes. So never use after that. Now they are asking bill for two month Rs 2036, which no where worth, they have not provided any quality service not even customer care. Why I should pay the money which I have not used. Thanks Loganathan P

I was promised a minimum speed of 2Mbps. I receive a speed about 150kbps. I am totally unsatisfied, i had also complained to MTS in the feedback page. If this continues i would surely think twice before i pay the bill. i really think it wouldn't be worth to pay 1000rs for the useless services.

Dear team I recived a massase my mts number [protected] have offer the offer is if i recharge of rs-499 i get 30%extra that is 6.5 gb . i recharge of rs-499 and get 5gb after complainvia complain no-JAN/78156 . I RECIVED A CALL FROM YUOR REPERSENTATIVE AT6.48PM THAT YOUR 1.5GB DATA IS CREDITED but when i cheack i am not recived the data please look into the mattaer. and also i recived a massase from your end that your complain has been resolved . but the fact is no complain resolved data not credited. please look at the matter.

MTS Company is cheating people very badly, I am really frustrated with them. I am without Internet from more than 1.5 months and no one are ready to help. I am doing follow up since 10th December as my data card was not working at all, with 0 speed.. Calling to the customer care started like this (at least 4 calls everyday for more than an hour/call) and I used to hear all non-sense explanations. Almost 10 - 12 days later when I started blasting them, Finally they sent a technician to house he checked with some software and said i will give the report to MTS team. Now everyday they send me one email with same email format and ask to pay the Bill. They said they have barred the services in December and now they want me to pay 2127rs when i did not use any service after 10 December and after all why i should pay the charges. This matter is already with TRAI however no response so far. Please assist me with this frustrating matter.

I am MTS blaze user since september 2014. My MTS blaze number is [protected] and location is Shadipur, New Delhi 110008. I feel bad to share with you that since buying i am not satisfied with your network. I already filed many complaints but your all time your executive's said sorry for trouble and we will work on your network issue but till date i am not satisfied with your network. please do something in this regards.

my mts mblaze data card no. [protected]. my name is sukanta roy. I am complaining several times for the speed issue that they are promissed to give but they are not giving the minimum speed most of the tine of a day. I am facing too much difficulties to work with very poor internet speed.I complained severral times to the customer care but they are not showing any responsiblity .my complain no. is jan/18579, jan/16861.

Hello MTS this is complaint regarding for MTSMBLAZE disconnection, i have already complaint more than two times but therefore i haven't got any response from the MTS customer care, i have already full fill all the query that the company need, but they are not resolving my problem, so i just want that this problem should solve as quickly as possible.. connection no. [protected] 1st complaint no. 929023 2nd compliant no 931214 3rd complaint no. jan/1331 regards vivek verma.

I bought MTS blaze 2 months back. The promised speed was 9.2 mbps, it didnt even cross 1 mbps. Fraud people. I registered a complain. Worst technical people sitting in MTS doesnt even know how to troubleshoot the issue. I just sent them an email saying deactivate my connection or else i m not going to pay your bills. :P wasted my money bbut dont want to waste more. Fraus company. Dont buy MTS. It is of now use. Trust me or try it

I'm a mts user. I'm satisfied with your plan. But we cant access Internet because of your network coverage.. So kindly install a tower in our village.so many users are waiting for your service our location is, arakuzha po. Near muvattupuzha

Sir, I purchased one MTS MBLAZE ultra Wi-Fi on[protected] in Navalur MTS Store Chennai, In Navalur, all others using MTS data cards are getting speed upto 3MBps while i am getting only 0.2 to 0.5 MBps. So I made a complaint to MTS CUSTOMER CARE [protected] and complaint ID was JAN6216. On Jan 21 evening a technician visited and checked my data card, still the issue was persisting and told that there is problem with the data card. So i visited MTS Store, Navalur, 603103, the store room persons were not at all treating customers good. It is highly disgraceful. In that MTS Store ALONE i got Speed upto 1mbps because tower is nearest to the shop. Yet the solution is not resolved. Again i made complaint in MTS customer care, ID given is JAN7702. Worst service from MTS. Kindly take necessary steps.

Getting the worst possible speeds during the unlimited data service plan on MTS.Paying 1000 /- per month is not easy, though we do. The speed during the unlimited is so slow that even to open fb it has to take up to 15 mins.even during 20 gb data max speed that can be achieved is around 834 kbps.so thats annoying.

I was told by MTS marketing people that 3Gplus speed is 9.8Mbps and in my area, i would get from 2 to 6 Mbps speed. My location is Ramapuram, Chennai, Tamilnadu. But i, am not even getting speed of 0.5 Mbps, Most of the time the speed is around 0.25 Mbs which is almost 1/8 of the promised speed and 1/40 of the advertised speed.

Mahendra Pratap Singh <mpsingh.[protected]@gmail.com> Tue, Jan 20, 2015 at 7:16 PM To: [protected]@mtsindia.in, appellate.[protected]@mtsindia.in Please see mts data card images no [protected] in always display romming and internet not connect sand display massages are " The Remote Computer did not respond, To make sure that server can be reached, ping the remote computer's " Internet not connect if rare case connect to internet and we get speed very low not open websites regarding, I have so many complains Apply in your customer care in complaint no. JAN/12394 complaint no. JAN/12966 complaint no. JAN/13607 complaint no. JAN/14179 please remove my complain immediately and extend my internet validity Please see attached mts data card images no [protected] in always display romming and internet not connect sand display massages are Address:- Krishna Computer's MAHENDRA PRATAP SINGH S/O RATAN SINGH 22/368, (UIT[protected] NEAR GAYATRI SCHOOL PUSHP VATIKA COLONY phase-II BHARATPUR (RAJ.) 321001. India T: [protected], [protected] Email ID :- mpsingh.[protected]@gmail.com, mps4u.[protected]@gmail.com MTS Appellate Rajasthan <Appellate.[protected]@mtsindia.in>Wed, Jan 21, 2015 at 4:50 PMTo: "mpsingh.[protected]@gmail.com" <mpsingh.[protected]@gmail.com> Dear Customer, Thank you for writing to MTS. We sincerely regret the inconvenience caused to you. You have expressed your concern in the email dated Tue, 20th January '2015 regarding MTS number [protected] related to slow speed and configuration issue, we would like to assure you that your feedback has been shared with our concerned team to take the necessary action as per company norms. Further, as per the provided screen shots and the raised complaints it has been found that there is an issue with the device and you have been requested to visit the Authorized Service Center get the device checked. Hence, we would request you to visit the nearest Authorized Service Center. Our team would assist you there for the same. Regarding validity extension – We regret to inform you that we would not be able to extend the validity of the account. If you require further assistance please do get back to us. We would be glad to assist you. Thanking you, MTS Appellate Authority MTS My Account - Your account on your fingertips! Online Bill payment Check your prepaid balance and postpaid bill amount Last 5 Recharge History Register your query/complaint and track same Last 6 months bills & much more is click away Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ 559506 The reference number for this e-mail is 559506. 0000000000000000000000000000000000000000000000000000000000000000000000000000000 Dear sir, i am already go to your two MTS services center these say data card is good working but data card received roaming signal My data cards received full your tower roaming signals and dear sir please see out all attached desktop screen (your data card program running) images after you say BHARATPUR district in Rajasthan not a UP state. Because my MTS data card received your UP state tower's Signal, this massage ask your MTS service Centre, and this matter service Centre person's talking together your help line person's, your customer care service say about MTS representative visit my address but no visit please answers 1. BHARATPUR in Rajasthan state or UP state, because data card running continuously about 5 to 6 year in BHARATPUR Rajasthan? 2. Why my data card received Roaming signal? 3. Why close my data card service without my permission? 4. Describe why roaming received in my data card in all BHARATPUR city? 5. Why close my complain without solving my problems? 6. why say lie for customer and why provided wrong information two days, 4 days or 12 hour 22 hour 24 hour? 7. Why not visit your person’s (MTS representative) in my address BHARATPUR? 8. Why not assume that your customer care you thing, in my data card has been roaming signal 9. Why remove the my complain number, without solving my problem's? 10. Why not see attached my desktop screen capture image date wise 13 Jan. 2015 to 22-Jan 2015 after give your answer? 11. Why do not you advise MTS service centers and retail outlets roaming signal is coming into your data card? 12. Why did not you come to my house to check for MTS representative data card? Was told about the care of your customers? 13. Why do your number each time a new complaint, without complaint? 14.Why do not you have your MTS service centers and retail outlets (where) the advice of your data card roaming signal is coming in 15.Why did not you come to my house to check for MTS representative data card. Was told about the care of your customers 17.Why do your number each time a new complaint, the complaint resolved without 18.If you are calling from Jaipur to check the data card which expenses will 19. Who will guarantee that the MTS data card will do the right kind of Jaipur but came in BHARATPUR MTS data card again roaming the show were not belong Internet 20. Service not give you how you can get paid for it Agikaron Upbhogta abuses 21 YOU SAY DOWNLOAD AMMYY SOFTWARE from google website, HOW Possible download without connectivity to download and visit web site. But we download this software download AMMYY 3.5 SOFTWARE by Another BSNL data card, please how’s possible two data card running at a time. Dear sir, I am waiting for your answers and attached new desktop errors massage image files

Dear sir, i am already go to your two MTS services center these say data card is good working but data card received roaming signalmy data cards received full your tower roaming signalsand dear sir please see out all attached desktop screen (your data card program running) images after you say BHARATPUR district in Rajasthan not a UP state. Because my MTS data card received your UP state tower's Signal, this massage ask your MTS service Centre, and this matter service Centre person's talking together your help line person's, your customer care service say about MTS representative visit my address but no visitplease answers1. BHARATPUR in Rajasthan state or UP state, because data card running Continuously about 5 to 6 year in BHARATPUR Rajasthan?2. Why my data card received Roaming signal?3. Why close my data card service without my permission?4. Describe why roaming received in my data card in all BHARATPUR city?5. Why close my complain without solving my problems?6. why say lie for customer and why provided wrong information two days, 4 days or 12 hour 22 hour 24 hour?7. Why not visit your person’s (MTS representative) in my address BHARATPUR?8. Why not assume that your customer care you thing, in my data card has been roaming signal9. Why remove the my complain number, without solving my problem's?10. Why not see attached my desktop screen capture image date wise 13 Jan. 2015 to 22-Jan 2015 after give your answer?11. Why do not you advise MTS service centers and retail outlets roaming signal is coming into your data card?12. Why did not you come to my house to check for MTS representative data card? Was told about the care of your customers?13. Why do your number each time a new complaint, without complaint?14.Why do not you have your MTS service centers and retail outlets (where) the advice of your data card roaming signal is coming in15.Why did not you come to my house to check for MTS representative data card. Was told about the care of your customers17.Why do your number each time a new complaint, the complaint resolved without18.If you are calling from Jaipur to check the data card which expenses will19. Who will guarantee that the MTS data card will do the right kind of Jaipur but came in BHARATPUR MTS data card again roaming the show were not belong Internet20. Service not give you how you can get paid for it Agikaron Upbhogta abuses21 YOU SAY DOWNLOAD AMMYY SOFTWARE from google website, HOW Possible download without connectivity to download and visit web site. But we download this software download AMMYY 3.5 SOFTWARE by Another BSNL data card, please how’s possible two data card running at a time.Dear sir, I am waiting for your answers and attached new desktop errors massage image files dear sir this problembs start 13/jan/2015 On Tue, Jan 20, 2015 at 7:16 PM, Mahendra Pratap Singh <mpsingh.[protected]@gmail.com> wrote: Please see mts data card images no [protected] in always display romming and internet not connect sand display massages are " The Remote Computer did not respond, To make sure that server can be reached, ping the remote computer's " Internet not connect if rare case connect to internet and we get speed very low not open websites regarding, I have so many complains Apply in your customer care in complaint no. JAN/12394 complaint no. JAN/12966 complaint no. JAN/13607 complaint no. JAN/14179 please remove my complain immediately and extend my internet validity Please see attached mts data card images no [protected] in always display roaming and internet not connect sand display massages are