MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

Hello,
My name is Akash Chandrakar and i had issued a MTS Broadband # [protected].
When i was issued the MTS data card, it was not activated for more than 2 weeks. Then later on after several calls to customer service, it got activated and then i found that the internet service was horrible. I was getting a speed of 2-3 kbps with frequent disconnection because of which i was unable to use the MTS datacard. I had complained to customer service several times and after 2 weeks they did send there technical people and after several attempts, they stated that there is no network coverage in my area due to which i am not receiving signals.
During this time i received a bill of Rs.491/- from MTS.

It was notified to the MTS customer team and they said that there is an issue with the data card and hence they would refund the whole amount and make it ZERO. I had stopped the service of MTS from that day onward.
After 2 months, am getting a mail from MTS that I have to pay a bill of Rs.2468.95/-. After January's bill, i didn't receive a single bill till March and suddenly at end of March, i receive a bill of Rs.2468.95/- without any details of the usage etc. Obviously the company cannot generate a bill because i didn't use it.

Today, am getting a call from an Advocate from Delhi High Court stating that MTS had filed against me. I would like to bring this into notice and file a complaint against MTS Broadband.
Would appreciate if Consumer Board takes appropriate action against MTS and penalize them for a fraudulent act and provide me justice and compensation.

Regards,
Akash

Hi

i was using mblaze dongle for some months due to some issues i could not use it for 5 months and now they say that the connection has been disconnected.the dongle which i was using is of no use and throw in dustbin.i contacted them they said to buy a new dongle for 2000. is this a game of sweeping money from customers. i strongly reject this acts and request you to do a act of justice.

my contact details- [protected]@gmail.com
- [protected]

Hi, i'm fed up with the mts ppl's response... firstly i sent the port message in febraury, i dint get my porting id. i keep on calling to customer care always same reply wait for 24 hrs... and then again after 1 and half month i sent the porting id again in mid of march finally after scolding so much got my porting id... but they used cal daily and harass me to stay in their network so they'l credit 0 rs currency.. i said no.. bt stil they cancelled my porting id.. and after tat i kept on calling on them same answer i got.. then again in april i sent again the port message.. bt stil same wait for 24 hrs readymade answers.. their supervisor NAHIM mislead me lyk tis.. and also after so many calls, finally they said tat port message can be sent once in 3 months.. please do the needful and send the port message as soon as posible([protected])

Iam having MTS blaze prepaid dongle. From last 2 3 few months i have not used it because i heard news about MTS that Company is closing in few months. In this month i want to use net so i called MTS customer care. They told me it is working in delhi and NCR region and also work in roaming.

I recharged my dongle with RS 249 but it is still not working. Then again i called customer care and they took 1 hour and at last told me to download some software. I downloaded it but still my problem exists.

Customer care are too slow , they receive call in 1 hour.

I want that they should solve my net connection problem immediately or refund my money.

-Preksha

I bought a MTS MBlaze connection ([protected]) few months back. They promised a speed o[censored]pto 3.1Mbps. I thought atleast sometimes it will work at a speed of 3.1Mbps. it never even goes up 0.5Mbps. How can the government let the company makes so fraud commitments.

Since last few days...it is not working at all and when I try to call the customer care..the call keeps getting disconnected.

please help

Hi,

I got an MTS dongle([protected]) by early March. That did not work on my laptop even after infinite number of attempts. The company did not send any technical help to assist me in connecting. I complained but they paid no heed. They sent me a bill for the days until April 18th for INR695. After expressing my utter dissatisfaction with their services(my mail reached their appellate), I sought for an IMMEDIATE CANCELLATION of the postpaid connection.

I had stated in my mail clearly that that was the last bill I would pay. But the company neither seem to have cancelled the connection nor offered any technical help meanwhile. It has just sent another bill via SMS for INR897 for the period until May 1st. I am frustrated with their attitude and crass unconcern to any business ethics. I request you to kindly intervene and help me.

Regards,
Dr, M. Ramalingam

This is to Inform you all that MTS has one of the Worst customer care service, they deducting Amount from my Balance every Month. This has been Continuing for Past 3 Months. I have asked them to Unsubscribe that service but they didn't do it. I m informing this for 3 Months

>> To add fuel to fire my mobile doesn't have FM but they are activating Big FM service to me.
>> If we ask for Refund they say its not possible for us.

I purchased a MTS Mblaze connection 10.10.2012 with a promise of 3.1 Mbps download speed and I paid them for 3 months in advance. After going through the service they give me the speed of 200-300 Kbps only. I complaint about this several times but they promised all the time that they are increasing and make fake promises all the time. At last they send their service engineer on 1.03.2013 and he confirm that I'm right. after quitting from there service they demand me another 2 months rent without adjusting any amount. Is any ISP can claim amount without giving service? Please let me know.

I took mts postpaid mblaze connection (mts no. [protected]) . The offer was if I pay rs 900 for data card I will have free one month service. But they even sent a bill for 5 days used in dec. By the way I paid bill for january and when I saw february bill they gave twice amout bill. I told to change the bill but they didn't.
March the connection was worst and numerous complaint didn't give any relief. In the end in april they disconnected my connection due to non payment of bill. I have the proofs of the complaints and took the screen shot of their speed I got at home. I will attach those complaints if it is required.
Today after such long time I got a call from [protected] and [protected] (in name of advocate Ranveer and Asst. Satveer) said to be from delhi court telling I have notice in my name. I didn't get any notice from them and they said I have to reach delhi tomorrow for damages for 35k. They said if I pay the bill of Rs 1396 they will withdraw the case.
The Rs 1396 was including for two months. Whereas I didn't use my net for a month. Accordingly they should be paid only Rs 864 (consider the above free one month offer and not counting the one month unused charges).
By the way I paid the money (transaction ID[protected], SBI Credit Card) and now I want to complaint against them for this harassment charges. I know that the number is not from delhi court. Please help me find the solution soon.
I want to know even if notice didn't reach me how can they ask me to reach delhi by tomorrow. If it is not from any court I want to take a strict action againt them.
Please see it as urgent complain to solve it.

Today I got a call from Satveer Singhrana ([protected]) and he said I got a case in Delhi High Court and asked to call his senior for clarification, Mr Ranveer([protected]). When I called he said you have Rs.1399 bill payment left, which is another story. I asked for night plan and they gave day plan which was much more costly and fired up a bill of Rs.1399.

I think they are from MTS only and trying to scare me so that i pay up. Anyways, I am not going to pay and wait and see how far this goes. My email-id if any one of you want to contact me--- [protected]@gmail.com.

Hi,

My MTS Data card number is [protected]. One month back, I had recharged my balance by Rs. 3600 that was an unlimited usage plan with a validity of 6 months. But, I am not being able to use the data card as the services of MTS have got terminated in Maharashtra since 10th April 2013. I tried calling their customer care numbers in Mumbai/Maharashtra , but all their numbers are non-functional. I called their Karnataka customer care number and was told that there is no way that they can give refund to their customers. I think this is absolute loot of Customer's money and complete non-professionalism on part of MTS India. They should never have let their customers recharge their balance if they had to close down their operations. And now if they have done so, then they should have made complete arrangements to refund their customer's money or provide alternate arrangements for them. I request all people facing similar issues to come together and take this matter forward so that we either get our refund or are provided with alternate arrangements. We should not let any Company take the people of our Country for granted in such a manner. Suggestions and opinions are highly welcome.

Regards,
Ketan.

To
M/S Tata Tele Service Ltd,.
Dr.no 47-11-11
Eshwar Madhav Mansion,
Dwarkanager
1St Lane
Visakhapatnam 530016

Dear Sir,

Sub: My MTS No [protected] Regarding
Porting particular No YA 993285 Valid till APRIL 7
Ref: IRAP/44210/4011/08375 DATED 23/03/2013 (Invoice )

Brief History
I R.MUKESH GOEL received several calls in month of March 2013 stating that the services of MTS is going to close and we have good offer and pl contact at our nearest branch.
Response to these call
First Instance
I approached on 12th march when was at Secundrabad I went u r branch near to west marridipally first he told it is not possible than he said if I go for unlimited plan then he will consider , for which I said I want unlimited plan local but not std. He said not possible then I returned.
2nd Instance
On 21st I went Gajuwaka branch they have offer 300 plan station Tata to Tata free and 600 local mints and I have accepted and then I submitted my proof for which they have refused saying bank a/c we will not accept u go to town branch and that u go on 23rd on the same day they will do job
3rd Instance
I went on 23rd morning and requested I want porting from MTS to Tata and the person refused stating we don’t accept prepaid then I said what ever it is I want my no to retain and I am ready for post paid and was asked Rs 500/- towards post paid deposit refundable at the time of retuning the sim and I paid and took the sim and assured by Monday morning or late early Thursday this card will be activated and accordingly I accepting thinking that matter is completed. When I called Mr. Vijay the person whom I paid he expressing some technically PROBLEM I did not understand. But till date my problem was not resolved.
All say we are for customers but every body is busy in sending pillar to post.Mahata Gandiji mistakenly said the customer is most important person but he should have said the companies are most important and they can play with customers
I once again request to solve the matter as it was connected with my bank a/c business and so on. My work got stand still. Had if Mr. Vijay expressed any doubt I would have change my cell no with the banker and resoled the matter then itself. Now I once again request to resolve the matter failing to do so I have no other alternative to approach all the dept concerned as . Consumer court
1) Public Grievances Cell, Dept of Tele communication Room No515, Sam char Bhawan, 20 Ashok Road New Delhi 110001
2) Press
3) TRAI
4) ANY OTHER CONNECTED

I hope whole hearted u will resolve my matter as u understand my difficulty
Thanking You
Yours faithfully
Mukesh goel
Copy to:_
m/s Sistema Syhaym Tele Services Ltd., MTS TOWERS 334,UDYOG Vihar, Phase N Gorgon 122001 Haryana
From

Sir,
I am a customer of MTS Data Card Service who has just upgraded my MTS normal data card to MTS 3G Data Card (Card No. [protected]) on 03/04/2013, under the recommendation of your Direct Sales Associate Mr.Dheeraj Rajput of Sistema Shyam TeleServcies Limited. Mr.Dheeraj was so desperate on his sales promotion that he did the entire task the very same day. On 05/04/2013, I received and sms on my mobile stating that I will receive a verification call and then after 24 hours my MTS 3G Data Card will be activated. Accordingly I received a verification call which I attended. But when I tried to use my MTS 3G Data Card on 16/04/2013, it didn’t worked at all. Instead, repeatedly it showed the message “The connection was terminated by the remote computer before it could be completed”. To escalate this matter I called your toll free number but it was of no use as every time it says at the end that “we are transferring your call to the service person” and then immediately the call ends up. Then I called Mr.Dheeraj Rajput on his cell no. [protected] but for the entire day he just fooled me saying “I am just coming”. The promptness which he showed during his sales promotion suddenly disappeared.

Till date I am not able to access my MTS 3G Data Card.

Indrajeet Bhattacharya
Mob: [protected]

Hello sir,
Myself Sanjay Jamnik and my complaint is regarding the MTS dongle money refunding or any other solution.
Detail:- I was purchased MTS dongle for net use and used it for long time but right now high court stop MTS services in Maharashtra circle area
so my complaint is regarding what to do with this dongle which is purchased for 1800 Rs and who will refund my money or any other solution like
mobile number portability but how to send and get the MNP code through the MTS premium dongle which is not provide facility of sending or recieving the message
so will you please resolve my issue as soon as possible
thank youy

I bought MTS MBalze since 1 month ago. my no. is - [protected]..after 2-3 dayz my net speed went down which is now approx 30-40 kbps avg on 3.1 mbps plan.and my usage data is abt 10 GB.

I complained several times.last time complaint no.-C[protected]

DATE-11/04/2013

but nothing happened.they are least customer friendly company i have ever faced.plz do something.

i had purchased a mts mblaze data card but due to poor service i stopped using it. i got call from the customer care that they are deactivating my mblaze no. [protected] but its 06 months gone but they have not yet stopped sending sms to my mobile phone no. [protected]. my inbox is filled with their sms. my mobile is on dnd. i am not geeting proper response from the company
please help

Since past 3 days I am not able to connect to the internet. I am receiving an error that 'remote computer did not respond'

I am trying to call the customer service but they are unavailable. The number printed on the product box is also out of order.

Please contact me on [protected] asap.

Regards Rupesh

Dear sir


i murali krishna .k using MTS no since last 1 year above my mts no [protected] recently i loss the my mobile still i got my mobile but MTS net work is not working in ANDHRAPRADESH circle my no is very important to us Pl right solution to me my no working . my alternate mobile no [protected] my email id murali.[protected]@yahoo.co.in. thank you very much....

This is Praveen from Pune. I am MTS customer for the past 2 and half years. I bought my datacard from bangalore ITPL and then shifted to Pune 2 years ago. I am using MTS for 2 years now in Pune with broadband speed. But now I am facing problems, I am getting only 1x speed in Pune. So I contacted Bangalore customer care and they said supreme court has banned licenses in maharashtra. So what should I do now? I recharged on 21 March 2013 for 3 months for Rs. 2445 I ussually recharge with rs. 999 for a month but this time it was a good plan for Rs. 2445 so I recharged it and I got trapped. Now customer care is saying they will not give the money back and also there is no alternate way to get broadband speed in Pune. What is my mistake here. I got to know this today only, nobody informed me that services are going to be banned in maharashtra. MTS was knowing that I am in Pune as it reflects in their system but then also they never told me. So what I have done wrong ? Why should I suffer ? I cannot use 1x for my work. I believed in MTS and this is what I got in return. If somebody buys device from karnataka then that doesn't mean that they should be in karnataka for life time. But the customer care person was saying this is how it works. IS THERE ANY LOGIC IN THIS ??? HOW CAN I GET MY REFUND ??? THIS IS A FRAUD CASE AND I AM BEING CHEATED HERE.

hello sir,
Myself Sanjay jamnik and i was bought MTS Mblaze device for net use but since 31 march 2013 the company get close and device is not responding
My complaint is regarding to what to do with this device and who will pay me price of my mts device, so will you please take some action against my complaint as soon as possible and resolve my issue
thank you