MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

Dear sir, I was using a MTS Prepaid connection only for about four months during period(6/2011 to 10/2011), when i just made an enjuiry for the postpaid connection for the same number([protected]), without my confirmation they just changed my connection to postpaid scheme, even after my repeated complaints to customer care; no body was properly answering my calls. But i didnot try use that connection (they can verify my usage details);for which they send the bill for three months; but i visted a MTS store and expalined about the situtation;they simply asked me to ignore those bills, and said that will your no will get cancelled automatically. but, now after 2 years i get call from a lawyer named roshan saying that he is calling from delhi high cout sessions and i asked me to pay 1000 rupees immediate or will file the complaint on me, I am just wondering how a complaints can be made on me without having registration agreement signed by me for accepeting a postpaid connection, Please guide me.

My mobile number is [protected] and I am using MTS Mblaze for the past 1 year, and speed has always been slow.I thought it would get better, but it never does.MTS promises 3.1mbps speed in mblaze, but in reality it doesn't even give me 1mbps speed.I did rs 999 recharge and i haven't even used 2gb, and my speed never goes above 300kbps, it takes ages to open facebook, twitter and i can't even watch youtube videos properly.I even called customer care so many times but they are so rude and whenever i call them they say "please contact other customer care number, thank you" and after that they cut the phone and their tone is quite rude.I will not just complaint online, i will go to my city court and complaint there.My mobile number is [protected].

Hi, I purchased the MTS MBlaze(MDN- [protected]) some 2 years back. Due to network issue, I didn't use the device for even a single day. I informed customer care regarding this and they have told me that their team will resolve the issue in somedays. I waited for almost a month but nobody from MTS resolved the issue. Then I requested customer care to cancel my connection and they disconnected my connection. Today I got a call from unknown number and that guy was telling that MTS has lodged a complaint in delhi court for due payment and he was telling to pay the due amount of 2250. I have not got any communication regarding the due amount or regarding complaint to my mailing address. So please do the needful for this issue. Regards, Mahanthraj

In june I purchased a MTS dongle(net connector) from gurgaon, which was said to be roaming free but this month i recharge it with 299 and now in kanpur, it is showing the alert of being in roaming and not able to connect to internet.I want to know if it is showing roaming alert, then what is the use of purchasing MTS dongle.And after this when I discuss all these issues to the MTS customer care, they said they can't do anything now i have to make a recharge of atleast 255 more to get it work their and the recharge of 299, which i have made earlier is useless now.So this type of services is providing by MTS, that they are not responsibe for anything, why their sellers use to tell us worng thing while purchase of dongle and after that thay don't know how to treat with their customers.And after that they are saying that its an order of High court to apply roaming..I want to know whether the order is only for MTS dongIe and high court is so free to give all these orders for MTS.And on the other side they used to say that it will work everywhere except east UP(kanpur) and Bihar, so what kind of ordres is this that high court had issued.So if this type of services is provided by the MTS i;ll not gonna purchase anything from MTS.it Just annoyed me, this is just forge, making fool of customers .I want my money back and please take ur dongle back.

My MTS data card was broken & in Indira nagar service center, I paid the amount of 700rs as a fee for getting new data card & restart my internet services. They told me to come back after 7 days. I went to center & they gave me a data card which was old not new. I told them that I paid you for new data card then why I should accept this old. They said we can't do anything you will have to accept this only. I asked them whether it is working fine they said yes it is tested & working fine. I asked them to check it, they said that we have requested to initiate your services on this data card & in next 3-4 hours it will get started so right now we will not be able to check it. I came back & checked it but it did not any time (even after 2 days). Every time it was showing error. I reported this issue to customer care & wrote them too. MTS customer care person approached & said that they will send a executive to resolve the issue. Their executive visited & checked it and said that he can't resolve this issue you will have to get back to comapny through same service center. That weekend I traveled back to same service center & showed the problem & told them to issue me a new data card. They said that this time they will issue me a new data card in working condition & asked me to come back after one week. Next week when I approached them they gave me the same data card (old one) & said that it is working fine now we did not need to change it. I asked again to check it they said that it is working fine & no issue will come this time. I checked it at home but It was not working properly it was working sometime by holding it with one hand & later after few hours It stopped completely. I reported back to same service center & traveled again to hand over this data card. They said that this time their another person will handle it & guaranteed it will work. This same thing is happening every time & still that data card is not working. I have traveled 3 more time after that last incident but no solution. It takes me 1-1.5 hours (15kms one side) to reach that place. I have spent more than thousand rupees in fuel even. Before the breaking of data card, I had done a recharge of 1999/- for 3 month validity. Which I am not able to use & losing my money in expiration of the validity period I have attached a few job sheets for your reference. Request you to please get me my money back for the repair amount, my recharge amount & my fuel amount which I lost in contacting them.

Sir,

I recharged my MTS mblaze modem on 09.11.2013 at around 08.00 hrs. The recharge was not successful as an error message was displayed after debiting my account. But the amount has been debited from my account with the following transaction CCAAK1OWV463IGN7152384 TRANSFER TO [protected] AVENUES INDIA PRIVATE

Kindly help for refund of the amount.

Regards

Rajan

well we have used mts data card for intenret services untill jan 2013, and before disconnecting their servcies we made a final payment of 530/- rupees, and in days we have received another bill for 192 rupees, we were confused and wroite for clarity on the bill to mts, which till date went un answered, all of a sudden in the last week of october 2013, we received a call from lawsolutions, a collection agency mts hires, threatening us in an extortion fasion, to make a payment fo 2500 or apppear in the court in delhi the next daym we made the payment and wrote to mts, which now plays hide and seek saying there is no account under the given account number by us.

Dear Sir,

My self Himanshu Hedaoo living in nagpur writing this complaint for surendering or replacment of MTS Dongle.

On. dt. 10.02.2011 i have purchased one MTS Dongle having invoice no. 211 dt. 10.02.2011 of Rs. 1600/- favouring myself.

Now MTS Company have no license in nagpur to business and it's result we are suffering a huge loss due to non availabilty of them.

Therefore i request to kindly help / advice in this regards so that i can get atleast small benifit of it.


Thanks & regards,
Himanshu Hedaoo
Nagpur
Cell[protected]

MY MTS NUMBER IS [protected] WHICH IS REGD WITH THE NAME OF VIJAY MOHATA BILLING ADDRESS IS B 182/1 DERAWAL NAGAR 2ND FLOOR MO DEL TOWN 2 DELHI i MADE THE PAYMENT OF RS 623 ON 11-OCT THROGH MY cREDIT CARD BUT BY MISTAKE I MADE THE PAYMENT TO DIFFERENT NUMBER WHICH WAS [protected] BUT THE SAID NUMBER HAS NOT ISSUED BY THE COMPANY i e THE NUMBER DOES NOT EXIST. NOW COMPANY IS REFUSING TO ADJUST THE SAID PAYMENT IN MY ACCOUNT tHE TRANSACTION iD WAS[protected]

I am getting calls from Ghaziabad (No: [protected]) asking to attend the court at Delhi. MTS has sold me the dongle and its internet connection even after supreme court has asked it to wind up its operation in Maharashtra.(This I came to read from the newspaper after buying the dongle. I felt cheated) The company has done illegal business that of selling its products even after Supreme court verdict in Maharashtra . I have paid for the dongle and just after 15 days the account got disconnected (SC deadline). Now I suppose MTS has outsourced the billing activity to the goons o[censored]P/Delhi . We should tell them first to return our money of the Dongle which was sold illegally to us without providing any backgroud info about the SC ruling.

hey i'm from jaipur i bought a mblaze long back for internet access and i was told tht national roaming would be free on 0 charge and i thought it would be so.now i'm hyd came here few days back only and i noticed yesterday a msg of mts as flash tht net will be charged 40ps/mb wen i tried to call ur call centre they told me tht they had national roaming free earlier till 25th sept bt no longer nw its restricted in most of indian state .i really want to ask thm if andhra isnt part of india.and its none of my concern where do they hav their services or not or what happened after 25th sept .coz now i cant use internet connection due to roaming charges more on for prepaid users they hav some special terrif card thn why they dont hav any offers for postpaid users.i got this with me only coz i thought tht i could use it here it was unconvenient for my family too.they had to get one there nw evn here i cant evn use it so now i want my roaming to be free asit was promisedor give me some other solution for tht or i'm going to consumer court

People using the MTS's internet might have noticed this when paying their bills online. The bills may come with paise amount, for example 1000.50 . But their website allows only a rounded amount to be paid, in this case, 1001 .
See this link https://wwwa.rechargeitnow.com/mtspostpaid/mtspostpaid.jsp (you can enter only whole numbers so far there )

You may say, why not pay just 1000. But their website declines the payment if it is any lesser than the actual bill amount. So, 1001 would pass through but 1000 will not.

Imagine millions of payments like that.

Account No. :[protected] MTS Mobile No: [protected] whenever i using laptop that time only i m using mts data card, but i was sold my laptop on april 2013 on that time only company was closed from mumbai region and i was already paid the april payment. I don't have any details about transaction. After one year ago mts layer calling to me and asking pay 2500/- rs for mts outstanding balance.But i confirm from the delhi mts branch there is no branch available at mumbai region and also we didn't log a call. Please please me and give fully favour.

I had played biding on this mts website http://mymblaze.mtsindia.in/mblazecredit/ on 7 oct 2013.I was declared as winner for 2 products one mts tv free for 7 days & another stv 76 voucher.I immediately got the message on my mobile that we will contact you shortly but till date after calling them & mailing them, I have not received proper feedback it seems their website is fake which should immediately be closed down.If they were right I would have got my freebies.

My connection [protected] was closed on May 23, 2012. (Email proof available). A bill for 608 was generated in June. detail of its payment below. Transaction id: 63011218 MTS Mobile No: [protected] Transaction Amount: 608 However, a Year later MTS Lawyers from call for 1000 rs payment else threatning to book unders some ipc. They offer less than 1 hr to do it and insist on transaction id as proof of payment. They dont even give details of MTS contact for resolution. Addition 1000 was paid with transaction id:[protected]. What should be the course to recover this?

This is Mathan. I bought a MTS data-card in Tamilnadu around May-2012, and data card no [protected]. I am using it now in Bangalore. Recently I started to get very bad network at Home since 13th Sep 2013. I then complained to MTS customer care after few days around 19th Sep (took some days to monitor myself, but the status is same). I got the ticket reference number as C[protected], and the care person conformed me that the network back end team call me on 23rd Sep to check this issue. But I started to call from 20th Sep itself where I told them to call after around 6 pm (so that I can be available at home to co-operate them). But they called me so many times during office hours. When I conformed them to call me at 6pm and waiting around an hour in-front my Laptop for their call. But no calls received from anyone. So they made me foolish. I then had to go home and informed customer care to call me after Monday ie., 23rd. Since then I was not got any call on time to give the network status information. Then Today 26th Sep, I faced similar problem and called customer care to ask about my ticket status. They took around 3 mins to attend my call due to busy hour. But he took more than 10 mins time but not provided any details, even did not speak anything to me clearly and disconnected the call by himself. This happened around 9:20pm. Once again called customer care at 9:31pm, and took 5 mins to pick my call. This time he asked my database number and I shared the details, but there was only some voice messages for around 4 mins (total 9 mins) and they call got disconnected. my overall network speed on during 19th was downtime: 0.01 kbps to 0.3 kbps (approx) uptime: 0.1 kbps to 0.4 kbps (approx) But as per the plan promised is 3.1 Mbps. After explaining all the above details to CustomerCare, Appellate Officer and ChiefCSD via email, they arranged some engineer to contact me as mentioned by my convenient time through mail itself ie., after 6pm during working day (Mon-Fri) and anytime during week ends. But they never called me as mentioned. Also the appellate officer replied to mail saying that they tried to called me at so & so time but your phone was not reachable. To be frank I have got only 2 times call from them, out of 1 was missed due to unaware of the call. I then tried to call back the same number but I could not able to reach that number (it is not a direct number of the person). Finally I decided to not use the MTS from the next billing cycle ie., 1st Oct. So I called customer care again on 30th Sep to deactivate my connection. They simply told me that taken my request and the number is R[protected]. But they started to reply mail for deactivate connection on 3rd Oct with daily basis bill amount along with the September month bill ie., Rs. 1092.39/-. where I completely stopped to use the MTS as promised by Oct 1st 2013. Along with the above details they sent the speed that what can they offer for me in below. "about speed, we would like to inform you that your complaint regarding speed related has been closed on 01 Oct 13 11:47 and as per our concern department you are getting 450Kbps speed which is an average speed you are getting." So I am facing 4 problems with MTS 1) Unprofessional customer care 2) Offered network speed 3) account deactivation delay 4) Wrong information regarding the call details from appellate officer where there is no call made to me. 27/09/2013 (12:35 PM) - I missed this call 30/09/2013 (11:50 AM) - no call maid this time 01/10/2013 (04:25 PM) - no call maid this time 03/10/2013 (12:55 AM) - no call maid this time 08/10/2013 (11:35 AM) - spoke to him 08/10/2013 (12:48 PM) - I missed this call 08/10/2013 (01:35 PM) - spoke to him Now I need a justice that, why to pay the Rs. 1092/- for not using the service properly due to their negotiations. 1) Customer care not taken care my ticket regarding speed properly 2) They took more time on call with me and disconnected without any intimation. 3) Without calling me, they mailing with some date & time of call. 4) De-activation request is not taken care properly 5) The ticket has been closed with max 450 Kbps can be provided. I even told them that I can pay for the first 15 days of September service, but they are not ready to listen and asking to me pay the full amount of their quality service. I can share if need any more proof mails or videos of the network check, or time of call details from MTS. Please help me with some solution on this.

I am getting legal notice to pay for the connection number [protected], which I have never taken in the first place.Few months back I got a call from a mts executive regarding the activation of this number.Then only I beacame aware of this connection on my name and I clearly told her that I have never taken such a connection and asked her to block it.I followed up the matter by visting the nearest mts outlet in aluva, where they told me no need to worry as the verification call is being showed as failed in the system..After two months I started getting legal notices periodically, I again went to the mts office, they told me they cant do anything and asked me just to ignore.Now I have got another notice from delhi.I called up the advocate and explained and asked whether he has my signature and not.Then he said he is just the advocate of the client and that I can fight the case in Delhi.My first question is how can they grant a post paid connection without proper verification and documents..If they show my signature and duly filled application form, as mentioned in the legal notice I am ready to pay the money, , Otherwise They have to reply me regarding all these notices..I want to see my signature and the adress verification documents...mts outlet near me are saying they are helpless...plus they dont have a proper customer care and even the customer care is clueless

Today i have received call from the office of Adv. ranveer vats. they claiming that they are calling from delhi court and threatening in a very unprofessional way. The guy who called is of name Mr. Aginihotri with number : [protected]. they aske me to send the cheque of Rs, 1000/- without proper details of the bill . Please suggest. i have already made complaint MTC CC and asked the my cost of MTS dongle but the didn't reply. Today suddenly got call for legal notice, , what to do? Sandeep...

i m so disappoint to take mts mblaze data card no.[protected]. at the purchase time Mts commit me to provide 3.1 mbps speed but MTS Mblaze speed is too slow receiving 0 kbps to 76 kbps nd i got 0% signal strength for a long, it make me so irritating when there is important nd urgent work.. i m facing this problem since 1st day of purchasing. i made many complaint to MTS customer care but no action was taken to solve the problem still now... only they say ur complaint will be resolved soon with in 4 days... 1 month is going to past to listen them. It would be my first & last experience with MTS internet broadband service, i never had suffer such as slow speed and careless customer care ever before... it was totally wastage of my valuable money...

My device got faulty. I contacted all the customer service centres. They never even looked into it. I went in person to a few customer service centres. They were locked all the time. I have series of emails for all this. This happened 1 year back. Now, they are calling from Delhi with a rude tone claiming that they are calling from delhi court and threatening in a very unprofessional way. The guy who called is of name Pratap Singh with number : [protected].