Myntra.com Complaints & Reviews

Mobile & Reg. No.: [protected] Company: Myntra Product: Adidas Shoes Order ID: 118065251681144830803 Order Date:[protected] Delivered Date:[protected] Amount Paid: Rs. 4, 939/- Complaint No.: IN[protected] on[protected] Grievance: Consumer has purchased Adidas shoes and paid accordingly but consumer has received empty box and consumer has recorded the unboxing moment and shared the same with Myntra also for refunding the amount. Myntra has delaying to provide the refund and only giving assurance via call though they have registered the complaint. Expectation: Consumer wants to have desired refund
And now(08/09/2021) said Myntra via call by mistake missing product delivery but no provide refund

I ordered a jeans and a cargo on 26th of August. I received the jeans on 31st of aug, but I raised a return request on the same day as the size was way too big. Also the cargo pant was not good with the quality., So I raised a return request on that too. The labels on the products was intact and nothing has been changed and not used. But now the status has been updated as quality check failed. I called the customer care number on Myntra, and they said they'll just reship the product to me. I don't want the product back instead I want my money back. This is my first order from Myntra and I've been totally disappointed with this online shopping. PLEASE REFUND MY MONEY BACK TO ME!!!

Order ID #1181834 [protected]

I ordered a sports bra, but I received a completely different bra, different in color, model, it doesn't just have a different color, it's just a different product, that is, it's a completely different product! I didn’t even try it on, because it’s not what I ordered at all. So, 5 minutes after receiving, I issued a refund on the site. The next day, the courier picked up the goods, but the return has not yet arrived, moreover, yesterday the request was rejected because the goods did not pass the quality check. Nobody specifies what this means. It seems to me that they are trying to trick me into buying a product that I have not ordered! I am attaching a photo of the product that I ordered and the one that I received. Compare, you can immediately understand that these are completely different sconces! Now the company has sent it back to me, but why do I need something that I have not ordered? Please help with this. Thanks!

Sir,
I bought a Nike Sports shoes with Order ID # 1181587 [protected]. I create a return request & pickup person was come on 30.08.21, but told me that he has to take approval as tag was not available with the shoes. however i informed him that no tag was available at the time of delivery.

Since 30.08.21 myntra told me that issue was resolved upto 04.09.2021. After this date when i asked them they again told me it takes another 24-48 hours. now today i.e. 06.09.21 it all over but still I dint received any response from them.
All time they just copy & paste the earlier Msz.
this kind of after sales service I didnt expect from a Online retailer like Myntra.
I again request please look into it and refund my money.

Sir, I had cancel online from Myntra on 21 August 21, and I cancel the same items on same date.but, till date I don't receive the refund amount. As per the Myntra customer service advice I went to sbi bank for refund money from Myntra to my account but sbi bank did not received any refund or money

I received defective bag that also without tag. Order number[protected]. When I raised request for return, the delivery person told to again raise request for pre approved return. I called customer care and they told they have raised a complaint. I want my refund of money on priority.

Myntra
I am following up with myntra on the misplaced order since last one and half month which reflects as delivered but is not been handed over to me till date.
There is no response from any of your executives/help desk. I have ordered many items in past from myntra app, but never expected such kind of ignorance from myntra organization.
The parcel status for complaint number IN[protected] reflects as delivered whereas I have not yet received anything till date.
I have been trying to reach Myntra customer service guys on call, but now I am not been given an option to talk to the on call executives.
Expecting an immediate response from your end to maintain the trust on your pp and organization.now they blocked me on app..for further communication

Hi, this complaint is regarding Myntra delivery service sringeri Chikkamagaluru Karnataka
It's been more than than 6months all the Myntra parcels are collecting from a km away from the delivery address Very worst delivery service, what's is the point of giving full delivery address, definitely not to go and collect where delivery person ask to
Spoke to delivery person couple of time and requested manytimes but no use
Hope this issue will be rectified soon
Thannk you

I had ordered a specific product from Myntra online app, which was delivered to me on Thursday, 26th August 2021. Due to an issue with the product, I had initiated a return the same day itself, and the product was picked up on the next day, Friday, 27th of August 2021, in an unused condition, with all intact price tags (Return ID: [protected]).

The payment was done via the paytm wallet, and as is mentioned in the return and refund policy, any refund to the wallet takes about 1 business day.

Since this is not my first time on Myntra, I'm aware that most refunds are done instantaneously, as soon as the product is received by the company.

However, this time, it has been over 10 days, and I am still awaiting my refund.

The first time, I raised a complaint on the app itself (IN[protected]), but they sent a generic reply, stating how much time it takes for the refund to be processed, and marked the issue as resolved, which it wasn't.

The second time, I gave them a call, but was told to wait for 7 business days, as the product was under quality check.

On the 10th day, I have written to them as well as called them, but again I've been told the same, and to wait for another 5 days (IN[protected]). When the weekend comes, they say they're not functional on weekends, and like this, time is passing by.

I am unable to understand what kind of a quality check is being done since 10 days.

Hope to get a resolution soon.

I ordered two items worth 938 on 3rd aug through gpay .out of those I returned roadster black t-shirt worth 274.it was picked up on 13th aug and I received a msg saying refund has been initiated. Usually I get refund by the end of the day the item was picked.this time I didn't get any refund. I contacted Myntra customer care and she told me wait for 10 days
Ok I waited then I called them once again and the person told me to wait till the end of that day. Ok I waited again the next when I called the person told me to raise a complaint asking for bank reference number. With that I went to bank they told it they haven't received any amount and they can't claim. Today morning I called Myntra customer care and her name is "Sakshi" she told me that she can't help it .sooo rude Myntra . What's the use in waiting these days . I need my refund

This complain is in regards to my return request for Order ID # 1181711 [protected].

***##MYNTRA##CUSTOMER FRUSTRATION ###PATHETIC CUSTOMER SERVICE###

Issue: unable to return product since I didn’t receive the price tag of the under armour shoes.
I want to return this product and MYNTRA is rejecting my return request due to missing price tags which they have not even sent!!!

I am attaching all the proofs of shoes label images and label in myntra box I have received! I am sent this to Myntra and have asked them to verify these with details in the MYNTRA database in end and confirm to proceed for return.

I have reached out to customer care multiple times and just get one answer “sorry your return is rejected” without any proper justification which doesn’t make any sense and no proper resolution to customer. I had a call with one of the supervisor today and when I asked him why I didn’t receive the brand shoe box and why I am receiving shoe in a Myntra box without price tag, he says that the price tag was given before delivery!! On asking him to provide me the proof in his end, he just says this is internal to us!!! I mean what they hell is this??? Is this a customer service you provide?? I didn’t even receive any price tag nor the brand shoe box and they are saying they have sone quality checks!

I have all the shoe style number and product Id in the shoes matching with the label I received in myntra box! The shoe quality is also exactly as same as how I received the product! Then what is the reason for return decline?? Just because myntra didn’t send me price tag??

Please find attached all proofs and screenshot and VERIFY ALL DETAILS (shoes style number/product id/barcode scanner) of both shoe and box labels with database details in your end and provide APPROVAL for RETURN!
Only issue is I didn’t receive price tag from MYNTRA.

This is just not done and it’s really a CUSTOMER FRUSTRATION !!! Literally a CUSTOMER FRUSTRATION!!!

I WANT PROPER RESOLUTION!!!
THIS IS COMPLETELY FRAUD WORK

I made a online payment of ₹4365/- for a dinner set. But Myntra delivered wrong product.the delivery partner wasn’t taking the wrong product back after which I tweeted & then they took it back. Even after a week the local delivery partner tries to give it back to us only & there is no remote possibility of refund.all I get is fake customer care call & assurances that too after tweeting only.why should I suffer if I trusted them & made prior payment & they delivered wrong product

Hi I am not able to return my product after accidentally tapping collect points. The size is bigger thn expected. My order no. is # 1181763 [protected] also product is defective some laces are coming out of jeans and it look like cut.

Hi,
I had ordered online on Myntra for Mast & Harbour
Women White & Blue Floral Printed A-Line Dress. They had delivered on my address on[protected] and the same day I processed for return the item online due to the Size fit issues. They had delivered the item at my address and now for return they are saying This address is not elligible for pickup.

they are saying self ship the item. means i have to ship to myntra return processing centre after that refund will be processed.

This is totally wrong, if you are delivering at door then return should be also from door. They are saying pick up facility is not there, if not then why delivered at door.

My request is please collect the delivered item from my door and refund the amount immediately.

Order ID # 1182271 [protected]
Amount ₹764

I have ordered the attached sweatshirt on 25th July .I thought of washing it before wearing it and in the first wash itself, red colour got spread over whole sweatshirt. I got very disappointed as I had to wear it the next day itself.
Please find attached the pictures.
Please let me know the further steps.

Hello,

I shopped online through Myntra and paid through (UPI). But due to some problem I cancelled the order. After that my refund amount from Myntra but one amount (1149) got credited in my account but one amount (1049) not credited in my account yet. Please solve this problem as soon as possible.

This is the reference Id whose amount has not yet come to my account.Ref No:[protected]

Account number :[protected]

Bank Name :- ICICI BANK

Account Type :- Savings

Account holder's name :- ARPIT VAJPEYI

IFSC Code :- ICIC0000214

Thanks,
Arpit Bajpai
Mobile No-[protected]

I had ordered an item from Myntra and had done prepaid payment on 3rd Aug 2021 and it was showing delivered on 9th Aug but I did not receive any calls or texts. I tried reaching out to Myntra executive but they refused to help and told me that it was delivered from there end. They won't even share the details of the delivery agent so that I can ask them. Somehow, I got to know that e-kart logistics do the delivery service for them and got one of the agent's number and he told that he knows the guy who had gone to do the delivery of my package that day since I told them the package number. But the next day he started to avoid my calls and said that it has been lost and it's your fault that we could not reach you on your mobile, and you should not have ordered online. He was drunk and talking very rudely to me. Myntra is not at all helping and since it's a prepaid order, they don't care also. I have also recorded the delivery guy's phone call what he was telling me. I even threatened to lodge an FIR against him but he refused to give back the package. By default, when the customer is not able to receive the package for whatsoever reason, the delivery boy is supposed to make 3 attempts and then take it back to the warehouse instead he stole the package and now won't give back. Myntra is such a company which does not care about its customers and the harrassment they go through for the order they bought from them.

My account has been deactivated since 2 days. Without any information as to why.. i m highly disappointed with this. Myntra is simply the worst customer satisfaction site. I just want to know the reason.

I have been trying to place orders and use my Myntra credit since a lot of days.
Everytime I use the Myntra credit, the order is cancelled after a few days due to internal issues. This happened six times now.
Why do you guys give us credit if you do not want us to redeem it?
Please make sure the same does not repeat with my most recent order.
Being such an esteemed shopping site, this was expected in the least from you.

I ordered 2 Allen solly trousers form myntra but they didn't fit me well so then I returned them. But it's been 3 days but my refund is didn't come my account.. Please provide my money. I want refund.