Myntra.com Complaints & Reviews

I ordered braided block heels. It didn't fit me so I want too return it. I kept return request bt my request kept on hold. I want to return it. I didn't fit me.. It is totally wastage of money. When I received this packet. Packet was unsealed. What should I do.. It is totally wastage of my money.. I want to return it and want to refund. Plz solve

Provided wrong information and kept me waiting for so long. I couldn't receive my urgent package.

I ordered a pair of shoes from myntra and received it yesterday, i didn't even wear the those shoes as i didn't like the colour and immediately asked applied for a exchange, and today when i was about to get the exchange the delivery boy refused to take as he thought it was damaged, but here i didnt even use to product then how can it be damaged from my end, now he has put the entire process on hold. It is so inconvenient that this is the 2nd time I am facing such issues with myntra. My concern is I cannot wait till 12th Oct 2021, as i have to attend a party tomorrow so i want the product exchanged by today or tomorrow itself, because the mistake is not from my side, for no reason this inconvenience is created. Please look into it ASAP as I want to by today or tomorrow.

Order ID # 1184123 [protected]
On the scheduled day of delivery, I received a call from the delivery guy that he is coming to deliver. I asked him to drop my parcel at my college gate. Later on, when I went to collect it, my parcel was not there. I searched everywhere and all possible locations but in vain. All the parcels of all the other students come there how come only my parcel is missing? I tried to contact the delivery guy but my pin expired and thus could not reach out to him. Hence I contacted Myntra customer care and raised the issue. They took 2 days and closed my complaint saying that the delivery was done from their end. I asked for proof - the delivery guy's name and his contact number, at what time it was delivered, etc. Myntra did not provide me anything and said as proof they have my voice recording when the delivery guy called. I mean what kind of proof is that? The guy called me saying he is going to arrive at my location and does not prove the fact that he actually delivered the parcel!! I repeatedly contacted Myntra for the same issue but in vain. I came to know about a few other e-commerce sites that refund the money on the loss of a parcel but Myntra even did not bother to process my complaint further.

Order Number: #1185037 [protected]
I am writing to you to raise an issue about: Clothing, Shoes & Accessories

The issue that I have experienced was: I have bought Apple airpods from Myntra on 3 oct 2021 .
Product has been delivered and when i rechecked it from apple support they confiremd that product warrntty has already been expired one year ago .also the serial number in product and box is different .
i compared it with other apple airpods and in this product, it has been written has assembled in japan whereas in orginial apple airpods it has been written as " assembled in vitenam " this has been also confirmed by apple support .
i have been delivered a old/used product which has apple support one year warnnty already expired .

It occurred on: 3/10/2021

i want myntra to take this fake/used proudct and retun my money to solve this .
i am very much frustrtaed now by chasing them every day and no one is supporting there .

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

I ordered a Lime green solid A line dress, size M from this brand called Dressberry (order Id: #1185077 [protected]). upon arrival, I quite didn't like the quality and immediately requested for a return. I received the product on 4th October. The delivery boy arrived on 5th morning and thoroughly checked if the tags were intact and if there were any damages. Once checked (PROPERLY), he collected the item. ON 5th October, I received a message from Myntra saying that the return request has been rejected due to quality Issues.Like seriously? To my good luck, I had taken pictures before handing over the product to the delivery boy. The tag was intact and luckily, I had not even tried the outfit. So how on Earth was their a "quality issue?" Either I was sent a product that was already used or stained and I quite didn't realise. But the quality of the cloth truly sucked. Raised a complaint with the customer care but of no use. They are reshipping the product back to me. Is there a way I can go about claiming my refund?

Myntra have sent me a fake product which does not contains any tags or bill when they delivered it.

When I am trying to exchange or return they are refusing.

order ID[protected]-6993503

Social Media is your ultimate weapon. Having said that, the screenshots would not help you at all. Myntra policy states that, the offers and discounts on the app change from time to time based on the Brand's decision.

It is equivalent to a scenario where in I purchase a pair of shoes for Rs. 5999/- from a mall and the next day the same outlet offers a free t-shirt on purchase above Rs. 5000/-. Now I cannot blame the outlet thinking they're cheaters right? They did not do it just because I purchased yesterday. It is purely my bad luck that I purchased from there a day before. Worst case, I never return products bought from a mall (unless defective). After all, they are more reliable.

But hey, the best thing about online shopping is the 30 day return policy or cancellation policy. You may just return or cancel the product if you get to know that the price has gone down post purchasing.

You can even refuse the order at the time of delivery if the same has been shipped.

If the order with the higher value is on COD mode, place a pre-paid order and save money. Chuck the COD order.

On the other hand, place a COD order if you have already paid for the order with the higher value. You will get the amount in cashback account anyways. Transfer it to your source account later or use it wisely. :)

I want to return my order but my account is been locked for no such reason

I ordered through Myntra website payment through paytm but order was not confirmed pls refund my payment.

I recieved a defective pair of shoes and for the last 10 days I have been trying to return them but for no reason at all they keep rejecting my return request on the very last date of expected pickup.
The shoes I recieved were of the same leg and of different size one of 9 and the other of 10. There was dirt on both of them indicting that they were used.
I have created 5 return request until now but no has come for the pickup. Every time I recieve a message that my pickup is scheduled today, but no one contacted me and no one came for the pickup. The same thing has happened 5 times. Yesterday again I have created a return request and the new issue number is IN[protected]
Kindly help me please!

Suddenly I am not able to login to my account and getting an update as account does not exists. When I raised a complaint they are saying account has been terminated. But without any reason or evidence how they can update that account is terminated. This is simply a fraud to cover up some big issues happening with our account. I have been a regular customer to Myntra and had gathered certain points and was an elite customer. Its not acceptable that they simply terminate our account without any reason.

Recently i had ordered a couple pf thing of myntra out of which a product was Loreal shampoo but a different product was delivered [ deodorant] when I requested for returning the wrong product delivered myntra is refusing I need my hard earned my back fraud company

order id - 118507946247407541903

I placed an order on myntra on 13th of Sep for which the amount was debited but the order was not placed, when i enquired about the issue they denied to receive the payment. They asked me to seek help from bank which i have already done and the amount is being transferred so why is Myntra not refunding my money.

Myntra has come up with discount offers on "Big Fashion Festival" 03-10 Oct 2021, stating 10% instant discount on payments done through ICICI Bank Credit Card.
Looking at the offer, I selected multiple products and made purchases through ICICI Bank Credit Card on the Myntra mobile application on 05 Oct 2021.

However, On completion of the payment I was not offered the 10% instant discount that the site has claimed through its advertisement.
On inquiring about the same from Myntra's customer Care service, I was told that the card which i used to make payment is not eligible for the discount.

It is pertinent to mention that the Myntra app has not shown any disclaimer about any specific type of ICICI Bank Credit Cards which are not eligible for the said discount. It simply shows that discount available for ICICI Credit and Debit Card payment
The Customer Care executive failed to address my query on why the site has not mentioned the details of the cards not eligible on the company's mobile app.

This kind of activity clearly states the fraudulent marketing gimmicks that the online fashion apps like Myntra are employing and are thus fooling the customers.

I feel cheated as I was tricked to buy more from Myntra app. It is a mental trauma to find out why such discrepancy has happened and to resolve the issue.

It request that strict and severe actions should be taken against the company as they are fooling the customers by showing fraudulent offers and they should be heavily penalised for such crookery.
I also appeal the company to compensate for the offer they have published and an apology for putting me through all this suffering.

(Additional details:-
Date of incident :- 05 Oct 2021
Order ID:- 118533159555339506401 (using Myntra mobile app)
Company :- Myntra.com
PAyment Done :- Rs 5539 (ICICI Credit Card)
client no :- [protected]

Attaching Screenshots of the offer as shown on the Myntra App and the Payment Made.

I look for the early action upon my complaint.

Regards

Respected sir/ma'am
My product with Order ID # 1185248 [protected] is expected to be delivered on 14th oct 2020.

But i'm going out to station on 12th of october due to some emergency and I have to take the product with me while travelling.

I'll be grateful If you could please deliver the product by 11th of october.

Thank you in advance.

Immediately returned one kurta after trying it but still it says quality check failed.

Immediately returned one kurta after trying ..still it says quality check failed

Since 2 months i’ve trying to resolve this with Myntra. They’ve been saying product’s quality check failed..then refund was declined as they said product is delivered to me..all this is lies..i never usrd the product and its not with me..i, ve trying to contact Myntra but no response from then at all..please help me out

My return request was rejected. I had only tried the trousers(Peter England Men Black Textured Formal Trousers) once which were not the right size for my waist and all the tags are intact, and the team did not provide any other details. I refuse to believe that the product can be categorized as damaged/used. And even if done, nobody from their team can provide me the exact details and the reason they did it. They keep repeating "used" and "damaged". I want proof of the same, which I know they don't have because the product is as it is.

Also in addition to the refund and return, I would also like to escalate the inconvenience caused and unprofessionalism by the team.

Date of incident 6th October.

I also asked for a change of size but they didn't have the size available.