Myntra.com Complaints & Reviews

My Myntra account has been locked without notice me.when I contact customer care he told they unable to reactivate account.They say that there is breach of policy.I received mail from them regarding the resolution provided by them after the wait of one full month stating that my account has bee deactivated from myntra side due to breach of Myntra fair usage policy.

I would like to inform myntra that I am Myntra's very old Customer since 2015. Placing orders since 2015.and a genuine Customer as you can have a look into this about my history. I have not voilated any of the myntra rules intentionally .

Its my humble request to please activate my account. In future i will make sure there should not be any breach of the policy. I have waited one month to solve this issue. I dont want to return any of the product But want to order more orders. please consider this case.There are lot of myntra insider points are there.
I request to please activate my account

My Myntra account has been locked without notice me.when I contact customer care he told they unable to reactivate account.They say that there is breach of policy.I received mail from them regarding the resolution provided by them after the wait of one full month stating that my account has bee deactivated from myntra side due to breach of Myntra fair usage policy.

I would like to inform myntra that I am Myntra's very old...

I buy a watch from Myntra yesterday delivered MkT 5065, watch and charger are fake, Mrp 29995/- quality is too bad when I charge the watch watch is too hot I cannot touch the watch even for a sec. just like Karol Bagh delhi gaffar market quality, Myntra and seller both are not response me seller detail even fossil.com also seller detail Seller Details:
Shreyash Retail Private Limited
Embassy Industrial Park, Village Pathredi, Taoru Road, Gurgaon, Haryana, Bhiwadi, Haryana-122413
GSTIN Number: 06AAXCS0655F1Z2

Michael kors watch MKT 5065 watch mrp 29999/- Myntra seller and Myntra both are same no response even fossil.com also no response, seller name Seller Details:
Shreyash Retail Private Limited
Embassy Industrial Park, Village Pathredi, Taoru Road, Gurgaon, Haryana, Bhiwadi, Haryana-122413
GSTIN Number: 06AAXCS0655F1Z2. Charge and watch both are fake just like Karol Bagh delhi gaffar market product...

The Order id iss #116872608901995255003

The Shoes from outside looked similar to original. Therefore I thought its an Original pair of shoes. However, the first time I wore it it pained my leg since I have rod in my leg. As soon as I checked the sole of the shows, i found it was a fake product..

The issues are :
1. Myntra is allowing its sellers to sell fake product ( Here, seller name is Omnitech retail)br...

I have been a regular (elite) Myntra customer for more than a decade now.
This was the first time I ran into an issue with my orders, but the way the customer care has behaved has left a very sour taste. They have clearly lost one customer now.
I ordered a few items, which were delivered in several shipments. Two such shipments when delivered, did not have all the items that were supposed to come.
On raising complaint, the customer care reassured me that appropriate action will be taken. I raised complaints through helpdesk after which I received two calls where I had to tirelessly explain the case over and over for 30 minutes. I was assured I will have the response on April 7. And then I was in for a rude shock when on 7th I checked the help center on the app and the customer care had shamelessly closed the complaint as resolved, citing that the products must have been delivered because their logistic partner says so.
I lost 5 items and 5k with this blatant lie and denial of the customer care. Not I am not in country and all they write back is about how they cant reach me on phone and hence have to close the complaint!

Has anyone ever faced similar issue and managed to resolve?

Hello. I've been almost waiting since a month to reduce its high price to low price of berrylush women blue wrap dress. Last month I've bought same dress in dark green color at rs 683 n now same variant blue dress price is rs 791 or more high ie 899.Im requesting myntra to reduce its price to 683 or more lower 583 which is available in other variant light green dress so why the price of only blue dress is high plz reduce its price n sell it at lower cost I've to buy it for my sister too plz reduce its price offer to convient lowest price or sell it at good discount sale offer so that i can buy. Plz reduce its price at 583...

On 31st March 2021, I placed an order of crocodile trackpant on myntra worth rupees 1044. Amount from my bank got deducted but myntra app showed me that order didn't take place. I put two queries related to this on myntra but it got disappeared by itself and customer services of mytra are just [censored].

Hi,
I had ordered an outfit from Myntra. As per the return policy, I should be able to return/exchange the product within 30 days of delivery. The size I received was a big size and I want to exchange/refund for a smaller size. When I logged into the app/website, I was unable to create the return/exchange request. I called up the Myntra customer care and they told me that Myntra return policy is of 7 days. But when i had ordered it ws of 30 days. I want a refund of the same.
My order ID is #1167874 [protected]

I ordered 3 products from Myntra. On the day of delivery, I only received 2 products in package. I raised complaint to Myntra customer care, but they closed the ticket without resolution, and told they cannot do anything about it.

27 Feb 2021 - I ordered a women's shoe from Myntra.com for my
mother.

6 March 2021- Shoe was delivered. Tried on the shoe but was too
small, so put an exchange request. Myntra promises
exchange by 13 March.

13 March - Myntra says exchange delayed to 17 March

17 March - No delivery

21 March - I raised a complaint for the delay in exchange

27 March - Myntra cancels my exchange due to "internal issue"

28 March - I put a second exchange request for the shoe. Myntra
promises exchange by 3 April.

3 April - Exchange rejected. Reason - shoe had dust on it's sole
because customer tried it on to check size. I was asked to
contact customer care to resolve issue and my return
window closes on 5 April.

The Delivery agent and his manager told me the shoes were not acceptable because the sole was dirty, meaning I used it. Now check the pictures below and tell me how those two spots make the shoe unacceptable for exchange.

Myntra says you can try on the shoe and if not satisfied can exchange or return the product.
But when the customer actually tries it on and got two grains of dust on the shoe's sole as clearly every shoe they deliver is in perfect condition, no dust, no scuff marks and only the customer can do all that by taking the shoe out for 5 mins to check if it fits.

FINAL WORD- This is no freak accident. This is what these big online retailers screw over their customers.
--- Tell the customer, they try on their products to check size.
--- Customer tries on the product and when they aren't satisfied and
request an exchange.
--- Delay deliveries till return window closes so options are limited
--- Then on exchange attempt. Give customer some nonsense
reason to refuse exchange and blame the customer.
--- Mislead the customer by telling to call Myntra customer care to
resolve issue on same day.
--- Customer calls the company and gets told to wait for a week for
an update
--- Return window expires and now customer can't exchange product
again

This is the actual internal policy of these big retailers to screw over powerless customers and this must be stopped.
I want the shoe returned and a full refund.

Order No[protected]-2911501
Invoice No - I0721CA[protected]

I bought the sojanya kurta and jacktet but I didnt like the product as I thought soo I returned it with proper tags to courier man. After *-* days they are saying that tags are missing but I returned with proper tags. What is my fault. If you guys won't refund me my money I will surly go to consumer case with proofs. You cant cheat with customers trust. #shameonyoumyntra# fullly disappointed from you

I had ordered a cloth of Rs 4483 from myntra out of which I received my order from delivery boy amounting to Rs 1856 but I did not get the order for Rs 2627 when I contacted Myntra Customer Care Officer for this, they said that all The amount has been delivered, out of which only 1856 rupees have been delivered and the delivery boy himself said that I have received the same packet and have delivered the same but in that packet I had a bill of clothes but the clothes were the same. And the packet seal was also broken.

Hi My mother has ordered product from myntra but myntra has delivered only 1 product & two product is missing . Rest product in same order id has been not been delivered. Helpdesk is not helping to solve my concern & not giving refund for missing item. They are misguiding customer by giving false information that the product is not returnable but i checked in website order has 30 days return policy. I also raised my complaint for same IN[protected]. I have not received my 2 item .There support team not helping & no proper resolution till now. This is fraud by myntra & i request consumer complaints forum to take strict action against myntra for harasshing customer . Their customer care closing complaint without resolution. Kindly help with my refund of missing item.

I use to buy the product from Myntra through COD without any problem but now it has been limited to some amount 1-1500. Why have you changed the policy. When costumers are giving positive view about this
E- Commerce Company why did you come up with this policies. Fixes this...

I bought nike sandel and it was small in size, i requested return same day and next day delivery boy picked up and after one week it showing quality check failed. I didnt use it for 1 minute and how can quality check failed even i put receipt in that box and tag was intact too, I want my refund amount

Hello sir/madam
Order id:- 1166413 [protected]
I had ordered puma black color shoes and i got puma rs white shoes delivered.And i had called customer care regarding this the one is like we can’t help you regarding this and you will also not get refund for the same.Again i had called the other person is like you will get refund for it but it will take sometime.Now customer care are asking me to keep the product forcefully.They are not ready to listen to me like what i want and the customer care don’t even providing any proof how can i keep it when i dont want it.They are like quality check is failed.And they product which i want return for that also I haven’t got the solution.i want the shoes which i like I request you to solve my problem asap.Because its really long i have been trying to talk to customer care and haven’t got any soultion.please look in to the problem i have and solve it
Thank you.

I received a used dress from Myntra. I had bought this for gifting purpose. However upon opening the package I noticed the dress was crumpled and smelling horribly. I informed the delivery person when he came to deliver another item. He asked me to return it. I opted for exchange with the same item and same size. However another delivery person came next time who refused to pick it up as the product was used. I tried explaining and asked...

I had placed Kittens brand shoe order from Myntra. I recieved the order on 17th March 2021 and i was really excited to check it. But to my dismayal, it was completed different from the picture and also the brand. So that very day i placed a return request and was supposed to be picked up on or before 24th March but it was not done. I talked a customer care executive and again raised a new return request. But again it got cancelled today ie 30th March. This is the first time i am recieving a completely wrong product and i am so irated

I tried to place an order on 27 march 2021 worth Rs 1713.The amount got debited but the order was not placed. Customer care number is not reachable.