Myntra.com Complaints & Reviews

On 1st Nov 2020, I ordered a SPACES bedsheet from Myntra (Order ID #1156079 [protected]).
I got delivery on 5th Nov and on the same day I placed a return request as the bedsheet was defective. It has 3 to 4 faded white spots and also the colour was different as shown in the pic.

On 6th Nov. their executive came. After explaining him the defects, he asked to put the complaint on customer care. He said he is unable to collect the product bcoz company will deduct the amount from his salary. Then I contacted their their local office, they also said the same thing that they can't do anything..contact to customer care

On 10th November, I messaged their help centre through myntra app. First they put hold on return and told me that they will update on 17th nov.

Then they asked for product details a d confirmation that product is unused. I confirmed them that I haven't used the product and the packaging and tags are intact and also sent pics with all details.

Suddenly they closed the issue themselves by putting a "resolved" remark. They said we have quality checked before sending. They are just fooling us.

They have denied the return. They just sending defective products and gulping people's money. This is unethical.

Attached below are the some pics of messaging with their help center and also the product.

I cancelled my Afrojack men Black and orange textile training or Jim shoes on 29 October but they do not refund my money till date . please refund my money as soon as possible it takes too much time

The product which I bought from Myntra app(roadster slidder)which is damaged within 13days.but I complaint at the myntra app it was rejected but it is still in warranty period.how can you send this expired products to your customers and when i registered the complaint it was rejected.There is no chances of trust on your roadster products again.

I had ordered Nike shoes on Myntra on[protected] which had the original cost Rs.7995- It was under discount for Rs.5599- I immediately received the shipment on[protected] at 12:17pm As received in the Myntra paper envelope big size when I opened the package envelope the shoes I ordered was in the box which was completely in bad shape when I opened to check the shoes I immediately realized that the Nike shoes what I paid Rs.5599- isn’t the original it was a copy.. As I’ve been using the sports brands an I can quickly sense it’s not the original.. So for further confirmation I went to a Nike stores at Colaba Mumbai, to check with them and as expected the sales person told me it’s a copy which is sold on Myntra As the original quality differs the copy.. so at 5:02pm on[protected] on the same day I received I went on Myntra site and requested for the return and refund and also ticked the option they had for return which was for quality.. Then I received the message for the return product pickup which was picked on[protected] at 07:02pm.. when I checked after an hour on Myntra for my return item the query mentioned was quality check failed.. after that on their site I messaged them and the next day requested for call back which I received the call on[protected] where I explained the entire scenario to the customer executive that how did the product quality check failed when I’ve not used not done anything with the package kept as it was received and requested for the return.. But today on[protected] I received message from Myntra my requested for return and refund is been declined.. how horrible it is.. Myntra can’t be trusted.. we sitting at home order online trusting the Myntra site thinking the product will be genuine and original.. Why should I pay so much of amount for a copy and I had ordered and paid money for the Original product not a copy if you guys are bullying people that’s not excepted.. As I’ve paid the Amount for the Nike shoes from IDFC EMI loan the Myntra sent message the return and refund is declining and my return product will be shipped soon.. I’m not going to receive the shipment.. and I want my money paid back at the earliest
Order No.115696325902576766003

He'llo, myntra scamed with me.
I order a h&m jeans worth of 2000 o they delivered damaged and used jeans.
When i ask for return they reject it and saying "used and damaged".
What is my fault they gave me damaged.. I didn't damaged that 😢

Respected Sir,
I have Purchase WAHL argan Care Hair Dryer WCHD[protected] on MYNTRA Online Site, My Order Number[protected]-8075401 On 13th Oct 2020. I Got the delivery on 17th Oct 2020 but when i checked my product is not working Properly.

1) 1 N Diffusor is Missing.
2) Cool Air is not blowing.

Its might be technical issue, So i Registred Return Complain ON 19th Oct 2020 and Return Pickup Attempt On 19th Oct 2020, Now almost 20 To 24 days are gone but i can't get my product and not get Proper response from the company.

So either Replace my product Or Refund My Amount. I look forward to your prompt response on this matter.

Without resolving and giving me necessary information about the return order. ...that I returned ...Myntra just rejected the return request and even there were all the tags intact with the product .

Myntra.com — Product Not delivered and showing as Delivered

Myntra Delivery problem.

During the festival session Myntra submitting customer orders to worst couriers, their delivery is not reliable

Order No: 115481208631158226701

I have ordered 9 items amount of 7703.06 on 17th of October from that 7 items correctly delivered but one item which is orange blackberry formal shirt against that they have delivered the wrong item which is white ladies suite hence I have raised the complaint regarding wrong item and they have reimbursed the shirt amount.

but 2nd one Product -Louis Philippe men grey & pink slim-fit checked formal trouser amount 1361.85. Item has not delivered only but in the app, it has updated delivered so I have raised this 3 times on 3rd, 11 Nov, and 13 Nov. Every time they have checked from their side and said it has been delivered to you. So we can't do anything about it.

The argument is that- they are saying that we have packed 2 items one blackberry formal shirt and Louis Phillippe pant in one package and couriered but I have not received this package instead of that I have received only one package wrong item. Then where is that double item package gone?

Only based on the Courier service and delivery boys' statement that they are saying it has been delivered without any proof thus My question is that when I have not received a double package item complaint that the wrong package received so how come they are adamant that the correct product has delivered.

So kindly help me with that to refund back the whole amount of Rs-1361.85.

This is regarding Myntra order id#1157170 [protected]. At the payment page, it was showing message that you will get instant cashback discount of 10% on using HDFC Bank credit card for payment. I used my HDFC Bank credit card for payment. The page was even showing the discount amount after successfully entering my HDFC Bank credit card details. But on submit, the website showed message of some technical error. I retried the payment in same way using that same HDFC Bank credit card. This time the payment got successful, but I didn't receive any cashback. I tried to get call back from Myntra almost 5 times on this issue. But I haven't received a single call from them. I also tried to inform them by sending a message. But they replied that there is no cashback offer running. What nonsense it is? Why do customer needs to suffer due to some technical error at your end. I was supposed to get 10% cashback for using HDFC Bank credit card. That offer was there at that time while I was purchasing.

I received a damaged shirt (Campus Sutra Men Blue).
Then I asked for an exchange and the delivery boy came for the exchange and asked me to file a complaint about it because it was damaged, then I requested a call from Myntra, they called me and said that it Will resolve in a few days. And after a few days,
they said "We will be unable to accept the return/exchange as the product was shipped to you after a successful quality check"
But it was already damaged

My order id #115612091988039325101. I ordered two voyage sunglasses price of 1080.i returned both products on same day. But both products return hold due to tag price issues. But one of the items got accepted.If there was no tag, then how did the tag suddenly come on this accepted product?But another one is rejected, now again how to. Leave tag issue and come to the quality issues on the rejected product. Please first fix the drama, before fooling the customer.At the time of return pick up from my doorstep, delivery boy received those items without any complain. May in between the time of delivery boy to store to warehouse, products got damaged. How can i responsible for this? I have returned 100% safely products from my end and that has been accepted by delivery boy. If it is damaged or not tagged then why he take product return?So what training is not given to the delivery boys by Myntra. What is the guarantee that the product from the warehouse / road did not get untagged/ quality? After many times calling myntra cut my call, busy my call.call associated assured me that his supervisor will call me, but didn't . Which types behavior & cheating from myntra?? i want my refund back. I cleared from my end. Back my money, otherwise I will necessary action on this. I will not accept re shipment product.

I ordered a jacket but i didn't liked the quality of the product ...so I sent a return request within 2 hours of receiving this ...and the very next day return was picked up ...but while refunding my ammount it set it on hold ...even when all the tags were intact with the product. and I am trying from last 18 hours to reach the consumer support it always shows busy notice...

I was delivered a wrong product entirely different from what I ordered.

Though the package was delivered to me, the invoice inside mentions a different product and a different buyer name.

Myntra keeps asking for 24 hours time but provides no solution.

They delivered the wrong product on 31 Oct, and no solution provided till today

Order id: 1155984 [protected]

Myntra.com reviews and complaints. Contact customer care: +[protected]. Submit your complaint or review on Myntra.com custome

Dear Team,

Am and my friends are regular user of your services but at this time my sister is ordered a shoes from your site & same has been delivered at the same time but due to quality issue of his sole we want to returned from your website & requested for same but when today your Ecom-Partner service executive came & taken product from us & after 2 hour he call me & said he is not accepting my product & then i said to him to give written same on mail then he argued to us & said me to come his office & then he send someone to returned my product then he came & shouting us on my door & then when i go to his office then Mr.Vinshuk said he is not my employee such this type very bad behavior not expected by Myntra & TEAM.

If he is not taken my product then he simply returned to me why he argue me i attached a call recording on same please listen. My order details are mentioned below.
Product Name:-Shoes
Order ID:-#115543153042584363601

Want to replace same kindly do the needful.

Sir i am Sourabh Sanap, i have account on myntra. Recently i purchased gift card worth 2880 on myntra to buy a product on 12 of November 2020. But my mail id which is in my current profile is not correct so at at the time of payment the otp is generating to the incorrect mail id.so i am unable to make payment and cannot use the the gift card. So i had made my new profile on myntra using my another phone number and new correct mail id.
So sir i am requesting you to transfer the gift card to my new profile on myntra so i can use it .Now i am unable to use it because the gift card is also on wrong mail id. Here i am giving the details of both the accounts

old :
Phone no.: [protected]
Mail id. : [protected]@gmil.com
gift card no, :[protected]

New :
Phone no.: [protected]
mail id.: [protected]@gmail.com

Sir i am requesting you to transfer the Myntra E gift card the the new profile so that i can use it.

for contact me here are my details.:
Name = Sourabh Sanap
Phone no= [protected]
Mail.= [protected]@gmail.com

I've ordered sassafras green top from Myntra, the size didn't fit me as expected! So I put it on return... The delivery person came the next day itself.. but I wasn't at home... So some how he took it on NOVEMBER 12th. Then today I recieved a message saying the product didn't pass the quality check cause it had stains! Why the hell would I try to stain it? I never used it! And while returning the product! The delivery person looked after the product and said it was alright! Then why the hell is Myntra playing such tactics with their customers!!! I need my refund back!

I have ordered Campus sutra men blue solid denim jacket worth rupees 1098 cash. And when I received this order the product is too old & faded the threads of jacket is coming out from all the sides. After that I had placed return for that product. The boy comes to me & take that return from me. And then a msg comes to me from Myntra that your return is declined. And from that day they didn't refund me my refund back.
Date of order- 15/10/2020
Order No - 115462303533491806703

My return request was rejected. I had only tried the dress once and all the tags are intact, and the team did not provided any other details. I refuse to believe that the product can be categorized as damaged/used. And even if done, nobody from their team can provide me the exact details and the reason they did it. They keep repeating "used" and "damaged". I want proof of the same, which I know they don't have because the product is as it...

I ordered a top which wasn't the right fit for me. So I requested an Exchange. The Exchange rep said that it cannot be exchanged because the price of the product had changed from the time I had ordered to the time the rep came to collect the product. Ok, how is this my fault? Now Myntra refuses to exchange the product OR provide a refund. All this because it isn't exactly myntra's fault it seems. How is it my fault if the orice changes on the app? I got it at a discount. Now I'm stuck with a product I don't need. Customer care is as useless as Myntra's policy. They will not budge or do anything to help you. I requested an escalation and I was told that I will be contacted by seniors within 24 hrs and it's been 3 days. No call or email.

They ridiculously close the issue with wrong reasons, saying exchange is not applicable since the pincode is not deliverable. What even? And they closed it once more with another reason that the price tags are missing. I have full proof that the product is intact with the tags and unused.

Pathetic service from Myntra