Myntra.com Complaints & Reviews

This in reference to order no. mentioned in the subject & complaint no
Order no[protected]-5985901
Complaint no-IN[protected]
Date of order-18th Oct, 2020

As reported in Myntra app the complete product was not delivered as ordered.
To elaborate we have ordered a tracksuit which was mentioned in the order was not delivered, only the track jacket was delivered while track lower was missing.
It was escalated to support team but the claim was rejected.

Also, we have shared the photographs of the delivery packet which clearly shows it's meant to hold only one article and no way 2 articles can be fitted in.
We have requested time and again to do proper investigation and deliver the missing article(Track lower)

Dear Team,

I’m a loyal customer and regularly purchasing from Myntra but recently my experience has gone from best to worst!!!

I had placed an order for 2 trousers (Brand- Mango) Order No.:[protected]-1979001; I’ve received a message today that the order has been cancelled due to an internal error.

The Internal error is your look out, refunding the amount is not the solution, you are any which ways liable to pay the amount but are you guaranteeing me that I’ll be able to book the same order at the same rate??

Kindly rebook the order or else I’ll be forced to escalate the matter with higher authorities or escalate it on SOCIAL MEDIA.!

It’s your glitch, you handle it. Do not promise a sale if you cannot fulfil it!

Awaiting for positive response.

Hi Myntra,

I have received a product today which is altogether different from what I have ordered. I am really shocked what you have delivered. It's simply a piece o[censored]nstiched cloth.

How you people can be so careless in delivering the product. This is seriously not expected from myntra. Don't cheat customers by delivering wrong product.

Please take your product back and deliver my original items which I have ordered or either return back my money.

I am attaching all the necessary screenshots like-- image of the order Id, ordered product image and delivered product image etc.

Regards,
Order Id[protected]-7899703

I am very disappointed and cheated by myntra. I had ordered an Allen solly hand bag during sale . I got if for a good price. The next day myntra cancelled the order stating there was a technical issue. The item is still in stock, I can't imagine myntra is doing these kind o[censored]nprofessional tactics. Very disappointed.. replacing the order would be a solution.. but they are not helpful at all

In June I ordered 2 articles and which I have returned those articles and ask them to refund my amount, Since than they haven't refund my amount even after calling them 100 times. They always make excuses but they are not refunding my amount. Kindly please file a complaint against this fraud company.

I have orderd 5 products in very low price but myntra cancelled all the products giving a message order cancelled due to internal problem. I have orderd the product at very low price and now the product is 10 time more price.

Sir, I was placed an order for 'Mitera' Magenta silk saree on 15 Oct 2020 and product received to me before the due date of delivery. I put a request for return pickup the product as I didn't like the product. The pickup guy/delivery buy denied to pickup the product by saying that the colour of saree is looks like purpul and not a magenta colour. After that a message received to me that return pickup product "failed in quality check". After that I requested customer care to kindly direct your representative/ delivery guy to pickup the product as pickup man said that wrong colour product was delivered. Now, the Myntra replied that right and correct product supplied/delivered. Also my return request declined.
Now, you can see that on the one hand Myntra's pickup guy said that wrong colour product delivered and due to this he denied to pickup the return product and in the other hand Myntra saying that correct product supplied.
My question is that when correct product is supplied than why they denied for return pickup. Why they declined my return request.
Keeping in view of above episode, you are requested to kindly direct Myntra to pickup above return product forthwith and arrange to refund the amount immediately. Thanks.

I ordered lavie flip flops and immediately didn't like the quality so placed return request. Now Myntra is saying they will not approve refund as quality check failed. This is ridiculous. I am returning because I got it in bad quality. This is just crony capitalism.

I have orders a Imara kurta with Palazzo and duppata set on 22/10/2020 Thursday of Rs 2005.94, sir kurta and dupatta shown in the display of the item was missing in my order and when I told them that I am returning this because of incomplete things in the order they refuse to take the return of the suit set .My order no. is[protected]-1917203

Please look into my complaint.

I have ordered 1 spyker jacket.. deu to Diwali sale.. but Myntra automatically my order cancelled without any reason..
Myntra say's, Due to an internal issue, we had to cancel your order (Order No.:[protected]-9479603) containing 1 SPYKAR Jackets.

Please continue my order.. otherwise I will left Myntra shoping community

I placed a refund for my product and it came as return on hold because of quality check failure. The product had all the tags intact with the same. Why will I even remove the tag of a product I dont want to use?? Stop fooling people with all this. The product had all the tags like it came without any changes. I want my refund back. Thankfully I took the photo before I sent for return today and I am attaching the same below.

Myntra sale on 30th oct 2020, i bought shoes at discount. I was charged cost of product + handling fee(98rs).

Myntra cancelled my order and refunding only product amount but not handling fee.

Its ok if i get cheated but how many such customers they are scamming like this and how much free money they are stealing from customers pockets showing promotion and cancelling orders and stealing extra fee they are charging.

I ordered the 4 product in 4th october. I got the information it should be late till 20 October..since every alternate days I called customer care there is no response. And they make me fool that u got the email and there is no mail..

I ordered a MANGO wallet and received a damaged product (the wallet was scratched). I opted for an exchange of the product with the same wallet. The delivery boy came to pick my wallet and put my request on hold saying that it does not pass quality check since it is damaged. He asked me to get an approval from customer care. Customer care number of Myntra is not working.
I am helpless about how to return my product in exchange of an undamaged one. Please help

Tracking no: ML[protected]

I had placed an order(Order ID # 1155923 [protected]) on 30th October 2020, there was an offer running buy 1 at 599 and 2 at 999. I bought 8 items, it was a prepaid order. But one by one my orders are getting cancelled, with no proper response ( internal issue they are claiming) while the products are still in stock, and even one of the product was even shipped. PFA screenshots of the same. I feel cheated, just because I bought them at discounted price, how can they cancel my order. Till now 3 are already cancelled, tomorrow there are chances they'll cancel each and every item I ordered under this offer.
The offer was provided from their end, while the product is still in stock, how can they cancel it.
I want to take legal action against such fraud.

1. I had ordered Vero Moda Yellow white top on Myntra.com - online shopping portal
2. The faulty top was delivered on Oct 6th - tuesday (this is one among many other tops that i had to return as all except for one top looked like poor quality tops)
3. Inspite of my busy work schedule, i was excited to open and see but due to pandemic and fear of products delivered from outside, i opened it on Oct 7th - wednesday raised the exchange request on Myntra Portal by choosing the correct category - "defective product" and i also uploaded pics on the portal
4. The delivery boy who came to pick refused to take the top and told me to raise a request and write an email to myntra support (for no fault of mine again)
5. I called up the customer care and asked as to why i should do that as i have already posted the pics on myntra portal stating the reason - the customer care representative had no answers to explain (not trained properly maybe)
6. After my efforts went in vain, i had to search my mailbox of 15K+ mails to search myntra support to upload all sorts of pics again - Imagine the pain the customer has to go through - again, for no fault of mine
7. In spite of my busy work schedule i managed to set time aside for this utterly useless work and on top of all this, i get a response which doesn't even make sense.
8. There were multiple follow ups and myntra support responded very vaguely with confused responses - once they said "product return to the origin" whereas i still have the product with me, then they said can't exchange / return as the product is with me.
9. They don't call back as they had disabled call back option on the portal
10. Then i had to go to the extreme of approaching Twitter - social media platform to vent out my frustration.
11. I got a call from a "case manager" by name Piyush from Myntra who assured me of a resolution and again asked me to share pictures of barcode, transparent plastic cover, etc. - total harassment again
12. In the middle of the working day, i asked as to why should i share the pictures again when I have already shared with the Myntra support ( I have all the emails)
13. He said he will find a solution and the call got over around 4:20PM and i got the reply within 7 minutes at 4:27PM that the top can't be returned or exchanged as it seems they had done the quality check beforehand. Where is the proof of Quality check?
14. Is this the way the customer care department works in Myntra?
15. Harassing the customer to go through all the hassles and again and again asking photographs for no fault of mine again i insist "for no fault of mine"
16. Has the world forgotten to work trusting people in good faith?
17. The products on Myntra are really cheap and they are spoiling the reputation of brands and as well as Flipkart
18. Request a solution for damages done to my quality time, mental harassment and for no resolution till now.
19. I am a working mother with roles and responsibilities. I ordered this to save time but realised that i had to waste more time to get a solution for a damaged top sent by Myntra - all for a single top. Really disappointing.

I ordered Kurta on Oct 18th, received it on Oct 26th.
The product which I didn't like, so I applied for return request . Next day a delivery guy came to pick up my product. On 29th Oct Myntra saying " Your Myntra return request has been put on-hold" due to tag removed and damaged.
Why I will damage that product and remove tag. When asked to provide the proof where it is damaged, they closed the ticket(issue)
I demand my refund. Myntra is cheating
Order detail:
Your order ID[protected]-7165803
Return details
Return Id[protected]

I kept exchange order of el paso footwear in Myntra because it was small and when the delivery boy came to exchange item he asked for prize tag inside the footwear but there was none. So he didn't accepted the exchange and said to contact costumer care. So how can I exchange my order now?

Order Id-115479967026721010301.
I Have Ordered US Polo Shirt But They Have Delivered A Jeans(Women) . And Return Requested Has Been Declined By Their Courier Partner .I Want My Ordered Shirt Instead Of That Jeans. Pick Up Your Jeans And Deliver My Shirt.

My Myntra return request is on hold I contacted the customer care but they are saying some tags are missing I asked them to atleast return the product but no reply from them