Myntra.com Complaints & Reviews

Received partial product from Myntra. While I reached out to them for exchange request. They are not ready to process my request as per them they had shipped was sealed while it left their warehouse. I had been following up with them for more than couple of weeks, but, no resolution until now. (attached is response from Myntra)

order # 1154882 [protected]
Product order: Black knitted dress with attached linning (attached)
Product received: only linning (attached)

I bought a puma jacket on 31 October 2020 and i threw the package because of COVID.
due to fitting issues i made a return request .
Snd on the same day return agent came and took the product.
Next day i got a call and the person says your product has been rejected because it’s use .
How can a person use product on the same day.
They are not initiating the refund.

Order number #1155135
Why my product is not handover to Courier Services please handover by today that my last decision but that i will never shooping from myntra for this behaviour...

Placed order on Myntra.com on 17/10/2020 for H&M jacket. Order no 115481234811082916803. After approximately 10 days i received a parcel which contained one female top I had initiated returns and provided them with necessary things which was required to channelize return within 1 or 2 days after i received the product. Return request was approved.In spite of sending images of the wrong products shipped; the person who came to collect the products (For return) refused to collect them as they were not the same as what was mentioned in the order. Further they declined the return request. After repeated calls they initiated the return request again declined. Even they refused to provide the products which i had ordered. Then i had called customer care and registered a complaint with them on 28/10/2020 for picking up products for return and initiate return and provide me with the products which i had originally ordered. Customer care executive told that your return request and complain both has declined. I am unsure now will they accept return now. This is not how such a reputable website should give such a pathetic service. And iam not a usual buyer I have been shopping with myntra since they started iam even one of their Myntra influencers I need to beg them to rectify even when in mistake is done by their team.How can be a big. Leather jacket be replaced by female top. I want to return the products and in return i expect compensation for my loss.

I already returned product 3 months ago but didn't yet get my amount

I have received a wrong product from myntra. I have also did an exchange process. The delivery agent came but denied to pickup the product since it is not same color. Even I am myself doing exchange for wrong product delivered to me. Haow can I give him the same colour of the product which is impossible to do it. What should I do now? Help me.

I placed an order for 7 different products from Myntra on October 16, 2020. All the 7 products cost me Rs 6791. The payment was made online. I received 2 of the products on 2 different days. The remaining 5 products were to be delivered on October 22. But on October 22, I received a packet containing only 3 out of the 5 remaining products. The packet contained a bill of all the 5 products but products were just 3. The app also shows the delivery of all the 5 products. The 2 missing products are worth Rs 1918. The company says it has delivered but I have not received all the products. The company had sent the 3 products in a paper bag which can easily be torn and then sealed again by anyone. I want a refund or the company should send me the products.

I got my product out for delivery message at at 30 October and on that day I would not received any call from the delivery person and our next day next day I call delivery person from myself about my delivery parcel and he said that I will deliver evening and when I call him in evening he could not deliver my product he say I deliver in 1 to 2 hours and then he call me and say me hi hi and I have send your parcel to another person and he will give you and after that I get a message that your product is success fully and delivered but still the time 726 I can't received my parcel this is very very same full delivery I have ever got same you Myntra I never want any product from you.. my mobile no. [protected]. From which i orderd

I ordered a product, first they sent me wrong product and after multiple follow up i was finally able to return the account. But the account number they stated for my refund was wrong, so I raised complaint to changed it. But even then they processed the refund. When it was an error on their end, still they are ready to rectify it.

I've ordered a pair of jeans from Myntra and a day after I've ordered them the order has been canceled due to some technical issue. There is no proper response from the customer care. This is not the first time for me, they keep on doing this everytime.

This in reference to order no. mentioned in the subject & complaint no
Order no[protected]-5985901
Complaint no-IN[protected]
Date of order-18th Oct, 2020

As reported in Myntra app the complete product was not delivered as ordered.
To elaborate we have ordered a tracksuit which was mentioned in the order was not delivered, only the track jacket was delivered while track lower was missing.
It was escalated to support team but the claim was rejected.

Also, we have shared the photographs of the delivery packet which clearly shows it's meant to hold only one article and no way 2 articles can be fitted in.
We have requested time and again to do proper investigation and deliver the missing article(Track lower)

Dear Team,

I’m a loyal customer and regularly purchasing from Myntra but recently my experience has gone from best to worst!!!

I had placed an order for 2 trousers (Brand- Mango) Order No.:[protected]-1979001; I’ve received a message today that the order has been cancelled due to an internal error.

The Internal error is your look out, refunding the amount is not the solution, you are any which ways liable to pay the amount but are you guaranteeing me that I’ll be able to book the same order at the same rate??

Kindly rebook the order or else I’ll be forced to escalate the matter with higher authorities or escalate it on SOCIAL MEDIA.!

It’s your glitch, you handle it. Do not promise a sale if you cannot fulfil it!

Awaiting for positive response.

Hi Myntra,

I have received a product today which is altogether different from what I have ordered. I am really shocked what you have delivered. It's simply a piece o[censored]nstiched cloth.

How you people can be so careless in delivering the product. This is seriously not expected from myntra. Don't cheat customers by delivering wrong product.

Please take your product back and deliver my original items which I have ordered or either return back my money.

I am attaching all the necessary screenshots like-- image of the order Id, ordered product image and delivered product image etc.

Regards,
Order Id[protected]-7899703

I am very disappointed and cheated by myntra. I had ordered an Allen solly hand bag during sale . I got if for a good price. The next day myntra cancelled the order stating there was a technical issue. The item is still in stock, I can't imagine myntra is doing these kind o[censored]nprofessional tactics. Very disappointed.. replacing the order would be a solution.. but they are not helpful at all

In June I ordered 2 articles and which I have returned those articles and ask them to refund my amount, Since than they haven't refund my amount even after calling them 100 times. They always make excuses but they are not refunding my amount. Kindly please file a complaint against this fraud company.

I have orderd 5 products in very low price but myntra cancelled all the products giving a message order cancelled due to internal problem. I have orderd the product at very low price and now the product is 10 time more price.

Sir, I was placed an order for 'Mitera' Magenta silk saree on 15 Oct 2020 and product received to me before the due date of delivery. I put a request for return pickup the product as I didn't like the product. The pickup guy/delivery buy denied to pickup the product by saying that the colour of saree is looks like purpul and not a magenta colour. After that a message received to me that return pickup product "failed in quality check". After that I requested customer care to kindly direct your representative/ delivery guy to pickup the product as pickup man said that wrong colour product was delivered. Now, the Myntra replied that right and correct product supplied/delivered. Also my return request declined.
Now, you can see that on the one hand Myntra's pickup guy said that wrong colour product delivered and due to this he denied to pickup the return product and in the other hand Myntra saying that correct product supplied.
My question is that when correct product is supplied than why they denied for return pickup. Why they declined my return request.
Keeping in view of above episode, you are requested to kindly direct Myntra to pickup above return product forthwith and arrange to refund the amount immediately. Thanks.

I ordered lavie flip flops and immediately didn't like the quality so placed return request. Now Myntra is saying they will not approve refund as quality check failed. This is ridiculous. I am returning because I got it in bad quality. This is just crony capitalism.

I have orders a Imara kurta with Palazzo and duppata set on 22/10/2020 Thursday of Rs 2005.94, sir kurta and dupatta shown in the display of the item was missing in my order and when I told them that I am returning this because of incomplete things in the order they refuse to take the return of the suit set .My order no. is[protected]-1917203

Please look into my complaint.

I have ordered 1 spyker jacket.. deu to Diwali sale.. but Myntra automatically my order cancelled without any reason..
Myntra say's, Due to an internal issue, we had to cancel your order (Order No.:[protected]-9479603) containing 1 SPYKAR Jackets.

Please continue my order.. otherwise I will left Myntra shoping community