Myntra.com Complaints & Reviews

Myntra delivered me a Micheal Kors watch which costs freaking 10, 000 INR! and it was literally empty. They say that product was checked beforehand, but the packing was so intact that I highly suspect that this fraud was done from somewhat beginning of product delivery cycle.
That makes me wonder what the hell goes back there during checking when they ship it. Such a pathetic customer service. They're extremely hard to reach out to. They've also denied providing me any kind of reimbursement.

Had received a bad quality Women white solid attetude tee under order id 1148227 [protected] and had returned the same. Myntra informed that the quality check is under review. However, later they rejected the return request, kept the product with themselves and didnt refund my money.

Hello
I had made an order of Order ID # 1155135 [protected]. I received the order on Oct21, The product is unused and unwashed, Its in the same condition as received. Still Myntra Logistics is not taking back the order because of small size. It had happened twice with me for the same kind of product . This kind of behaviour is taking the customer interest back, if these actions are happening . Providing a product in a condition and not taking it back.
Please look to my concern.
Thanks,
Aeshwarya

So I ordered superdry flip flops from myntra and ended up receiving a pair of jeans? what the hell is this? on top of that i’m not able to get in contact with the customer care executives because apparently they’re too busy. not expected from a brand like myntra. very disappointed with their service. never ordering from here again.

Unable to login myntra, despit of filling otp received on registered mobile number correctly it says token expire and when trying with registered gmail account it says aunthentication failed, already called customer care multiple time but they aren't providing any solution ...kindly help in fixing problem

OrderId 1154201 [protected]
Delivery should have happen on 15 Oct no response and no concrete answer

I ordered 1033rs worth of products from myntra on my account of phone no. [protected] and I was receiving shipping updates.I accidentally logged out of my account and due to their new updates while logging in again my number got connected to my old myntra account email [protected]@gmail.com I promptly removed it and tried logging in again and now I can't access my account.I called them and they told this no. Is not registered and they can't help without order ID(which I don't have as I can't log in).I have shipping messages to my number and also gpay receipt of the order. other platforms like AJIO can track an account via previous order amounts.I provided them no., screenshots, gpay id, and also a coupon referral id of my old account (which is unique to the account )which is still working and they are not helping me.

I ordered a track pant from myntra (order id is 115440632617963384901) on 13th of october and received the product on evening of 19 october. the product didn't exactly looked what i expected it to be, it was a bit dull in colour and a bit too loose so i requested to return the product the very next day. they picked up the product on 21 october and the delivery guy told me everything is fine and now they are saying that the product didn't pass the quality check because it has been used. i mean how would I even use it if it didn't even fit me.
now i don't know what to do .

The customer service is extremely slow. There is no point of having a customer care executive on chat, if he can't do what an executive can on call.

And, why are the terms of returns so unclear? Your product mentions, 2day return period, but in reality its not the case, you actually count 48hours. So, if a product was delivered to me on 19th Oct at 1pm, I am supposed to place a return request before 21st Oct 1pm. Nowhere on the product description was this mentioned.

I have given a product in alterations on 28/09/2020 I have not received that product yet

I have received a maxi dress of brand Inddus on 17 October 2020 it have tiny and light spot infront of it so it retrun it on 19 october with a proper tag but pickup boy refuses to take it and put it on halt and said me to call Myntra Costomercare i called them they said my will solved by 22 october but today on 21 October 2020 i received a massage my from myntra that issue have been solved but nothing have been done. I want to return dress and want my money back

Its been 2 months that i havent received my return refund from myntra . Ive complained many times but still havent got any reply.
Order id_ #114956224866858718503

I have ordered 'JBL T500BT Powerful Bass Wireless on-ear Headphones with Mic' on 12-Oct-2020 having order Id[protected]-2338401.
We got it delivered on 15-Oct-2020.
But we received wrong product, headphone is not same headphone which i have ordered. I have received some different headphones.

It was very tough to reach out to them, when you will call customer care, they will ask you to send email, when you send email they say they are not accepting emails and asks you to reach out through 'Contact Us' through Myntra App. When yo will try to contact using 'Contact Us', it will always be like 'all our agents are busy'. (Please refer screenshots)
After trying for hours somehow we managed to chat with an agent. They registered IN[protected].
On this issue, they are always updating below message since last 6 days :
'Dear Customer,
This e-mail is with regards to your concern raised with us.We apologize for the inconvenience caused and delay in response. Please be assured that we are already looking into this & will get back to you within 48 hours.We value your association with Myntra and thank you for your support & cooperation.Regards
Team Myntra'.

They are trying to avoid giving updates or dosen't looks like they are bothered to look into the issue, so complaining here.

Please help us from this FRAUD.

Thanks

I placed a return of Gerua women brown and maroon striped kurta with trousers worth Rs. 1049 on the 12th of September. The return was picked up on the next day, i.e. 13th of September. However the refund has not been initiated till now and today is 21st of october. I have raised a complaint thrice with the website and they have assured me and asked me to wait but still the refund is not sanctioned.

This is regarding my recent bad experience with myntra customer service for return of the product. They are asking me for the price tag missing on the shoes but i didnt got any price tag along with the shoes. Maybe the seller is lying. I got the ferraiolo shoes on 16th October and i placed the return request the next day on 17th. Then why would i remove the price tag if it had any. I just opened the box and found out that the shoes have wrinkle marks so i just placed a return request. But myntra customer service team keeps saying that shoes got a price tag. I already got a shoes on the same order and it also doesnt have any price tag. I didnt even touched the box after inspecting the shoes. So i think you are just making people fool by sending product without price tag and asking for it later.
I am going to attach the images of the product, wrinkle marks can be clearly seen on the shoes and also all the stuffs like tax invoice even your myntra package is kept intact. So please look into this issue and if myntra is claiming of a price tag then they must give me proof that it was sent with it while shipping.
My order details:
Order No. 1154210 [protected]
Ferraiolo men black & brown colourblocked sneakers

I have purchased a flying machine jeans from myntra which was delivers on 20october . and I am very excited to open it. when I opened it I received a different flying machine jeans not that what I ordered. I am very disappointed from them. please register and solve my complaint

I’m being charged on with 149 shipping charges on all the products which is really unfair. I have more than 5K now in myntra credits and I feel Myntra is taking advantage of that. The support guy was very rude while speaking and he said that because of more returns I’m being charged for all the products. (Disappointed)

Myntra says “No questions asked on return” right then why is this being done??? Is this being justified??

Either make it free shipping or let me withdraw my Myntra credit to bank account so I can stop using Myntra.

My contact number:[protected]

Myntra charging me platform handling me... I bought new products of other brands to try... Which fitted me properly o kept and other I returned but now myntra charging me platform handling fee which is not good and right policy.. Help me

I have received damaged and used Levis jacket from Myntra and now the delivery agent is putting the request on hold for the 3rd time because now he needs to pay for it and the customer care service is even worst just fooling you around, they cannot provide a solution. Now I have to think twice before ordering from Myntra. Worst service.

I ordered two items from Myntra . When I got them I decided to return one and replace another due to size issues . Both of them are paid .Now company messaged me to handover the returned items to the agent on given date . When agent came I handed him over both the items he didn't ask me to give him only that item that is returned by me . Now company is messaging me that I'll get my replaced product only when I'll provide them the replacement of it . Which I had done earlier . I don't have any product now and I'm not getting my paid product . I tried contacting the company from day to evening nobody is available . What should I do now . I'm a middle class person, I m very sad by this behaviour of the company.