Myntra.com Complaints & Reviews

I made the payment (Ref#IGAJTITUF3) of Rs. 1636 today (03/11/20) through internet banking but the order has not been placed but the amount is debited from my account (screenshot of a successful payment is attached below). I want you to look into the matter ASAP and refund me the amount or transfer that to the same order I placed for cash on delivery.

I bought a kurta and got it delivered, that kurta set can only be exchanged, can't be returned. But when I try to exchange the item it is showing details as the item can't be exchanged as courier service don't allow, when I try to return it doesn't allow. The item is of 5999 rupees.

I ordered a T-shirt from Myntra. First of all the delivery was 2 weeks late and when I received the package on 23rd October 2020, I was shocked to see that instead of a T-shirt, Myntra sent me a bra! I have no clue how can someone mistake a bra for a t-shirt! I immediately called customer care and they arranged a pickup for the package. The pickup guy came on 25th October and took the package and said that this happens while packaging. After an hour, I get a message saying pickup failed. I called the pickup guy and he tells me that the people at the DC are not taking the product because it's not a t-shirt and he told me to call customer care. I've been hassling with customer care for 2 weeks now and all they do is tell me that a case manager will call me.

Today, I spoke to Kavita (Case Manager) from the escalation desk for half an hour and she had no replies to any questions I asked her. She said that the refund could not be initiated because they had sent me the correct product. When I asked her what proof she has that the product got delivered, all she could do was repeat the words "As per the validations". She remained numb and silent most of the time as she didn't know what to say. When I asked her if I can talk to someone above her, she said that there is nobody above her. She was speaking like a robot and didn't know how to speak to a customer and then she said that there is nobody above her. If people like her are handling the company then the company is bound to be doomed. However, I know there are a lot of people above her and I would like to speak to them regarding my case because clearly, the case managers don't know anything. I don't care about my 600 rupees. This is about ethics now. Myntra is stealing off of customers and then saying that the customer is trying to steal from you by doing some "internal validations" which don't even include the delivery guy, who when came to pick up the product said that even he thought there is not a T-shirt in the packet when he delivered it. I want a refund as soon as possible.

My Order No:[protected]-9676703 (US Polo T-Shirt)

On 17th Oct 2020, I made a shopping for eight items vide order no-1154800 [protected] and opted for prepayment. On 29th Oct, I got an alert message that your deliver agent will bring my four orders including one Mast and Harbour blue skinny fit jeans, W women rust orange kurti, Blackberrys Men navy blue printed sweater and puma shoes (screenshot of the message enclosed). But when I opened the package I found only one item i.e. Puma shoes and the rest of the three items are missing. I raised query on Myntra app many times but they close my issue as resolved without actually been resolved. This is happening with me for the second time. There is a problem somewhere either the myntra packaging team has done something wrong or the delivery agency has done something. I need to know why my items are lost and who will be held responsible for this.

I ordered 2 footwear products from Myntra in October 2020 .Both products were sent in same packaging as claimed by the Myntra .
Received a small package having one pair of footwear with invoice of 2 pairs . Order history showed delivery of both products on same day .Immediately I complained to Myntra about the major mistake done by packaging team .

But team didn’t admit any mistake but claimed both were packed in same package.

I had solid proof as package had capacity of only one footwear Pair. I requested them to verify my claim and receive back the Product with packaging. Requested them to verify from the courier man too as I complained to him at the time of receiving about the size of packing and 2 pairs .
Myntra Repeatedly refused complete refund .

I paid for 2, received 1 pair .
Got Refund Of only 1 pair .

Worst Myntra, Don’t trust .
No genuine verification of complains of genuine Customers.

I ordered the kurta. I recieved a defective item. It has a stain on it. I haven't used it yet. All the tags are as it is. But myntra has declined my return request. They say that the product is used by customer. They are not arranging any call with their colleagues. And I'm not receiving any update about my complaint. And easy returns is mentioned in the product discription still I'm not receiving the return policy

I placed an order[protected]-2037001 on 15-Oct which included a DOROTHY PERKINS Black Printed Blouse. The same was delivered on 19-Oct. I initiated a return same day ie. 19-Oct. The item was picked up for return on 20-Oct and put on hold same day and return declined on 21-Oct. I contact myntra support and they stated that the price tag was missing.

The product i received had only one price tag and that was one with Euro and GBP amounts on it. I returned the product with the same tag.

I have been following up with myntra support every day since then and they are resolving my complaint daily with the same same update:

"We have validated the issue and it was found that the item was shipped to you post a stringent quality check and the same was delivered in a pristine condition. Unfortunately, we won't be able to accommodate any return/exchange or refund request."

The product was shipped back to me and I refused to accept it. It was then taken back and no further action has been taken.

How can i provide a price tag that was not provide to me in the first place. Do i need to have the delivery boy open the package and verify the price tags first before accepting the delivery?

Its now 2 weeks since I am following up with no resolution. I need a refund for this item as its is not my fault that the price tag is missing.

Return not on hold.
I return as I received.but now delivery boy said .there is an issue in price tag..but.i don't even about ...so he just put return on hold...so pathetic service...

I ordered a zaptop heels shoes
from myntra Size was large for me so i placed a request for return.
Return was picked up successful but I received a message in the evening and they are saying that quality check is not passed, Mrp tag is missing.
There was no tag avaialble in that cardborad box in which shoes came up.
I returened the shoes same way as they were because size was large for me.Only wrappers and bill was available.I am not aware which tag they are asking when it was not availablein the packaging itself.

Wine glitter ruffle mesh dupatta is out of stock..please restock it as soon as possible

I have placed 4 order on 30 October 2020 but then on 31 October 2020 Myntra have cancelled my all orders without any notice and when I talk to Myntra customer care they have said me that there was some technical issues so they have cancelled my all orders.

Myntra delivers products without price tags or similar tags & deliberately delivers wrong size or product and then refuse to take back/exchange the product. Now you're stuck with something you never ordered in the first place. Their customer care is the worst.

I ordered four products from a brand MAX on MYNTRA (e-commerce site). All those products were packed together, delivered to me, while opening the packed I found that I recieved 3 products similar to what I ordered and 1 product was wrong means it was not the one I ordered. I placed a return request for that requesting MYNTRA customer care to approve the wrong product return and refund my amount but MYNTRA declined my request. I again asked for reinvestigation but they again declined. That particular product costed me 863/- and mode of payment was UPI on doorstep. Order ID #1154622 [protected]. I created a return for this on 25th oct 2020, they asked me to wait until 29th oct 2020. Again asked for reinvestigation on 31st oct 2020 but they declined my request. I request you to plz look after this issue I want my money back as I haven't recieved what I paid for. Attaching the image of wrong product recieved. Either ask them to refund my amount or to send me the CCTV footage of shipping right product.

I am complaining about this again. The payment got debited but no order got placed. Attaching the payment screenshot with this. I even talked with the myntra customer care but they are like we cant do anything as there isn't any order details. Please refund the amount.

Today the delivery guys called me to deliver my product, which Myntrate ordered. When I picked him up the call and was unable to header his voice, I told him that if I am audible please come to my address, which is mentioned on this product, other wise call me again, so I I will suggest you your address, they cut my name. Call and marked "Customer Delivery at Sport / Venue was not available.. so request to team please resolve my issue and delivered my product as soon as possible. here is my order ID[protected]

Order I'd is #115567367912607875903

Return id is [protected]

I have ordered a t-shirt in Myntra when it is delivered the packaging of the product is so worst and and the quality of the product is so bad so I thought I should return this product..so I returned the product and the delivery boy came to pick up the product and he check if the t-shirt is ok or not and he picked up the product... The next day Myntra emailed me that my request is on hold because the tag was missing but when I gave the delivery boy the product.. the tag was there and when I tell this to the Myntra website then they have blocked me from their portal.. then I I was trying to call to the customer care they they pick up my call and heard my case...then they told me the product which I have returned is again delivered in my house and I have to pick up the product and again I have to call the customer care so that they can help me then the product has come to my house and when I checked the t-shirt for PSI for my size and I I am trying to wear it... The t-shirt is automatically turn on for its most quality of cloth so am I I tried to call again to customer care but they did not response me they did not pick up my call... The price of the t-shirt is 799 and I requested them for refund but they didn't answer me and rejected my request ...I am requesting who help me me on this case so that I I get my my money back

Thank you

Orderd a kurta set on Myntra. Bhama couture peach embroidered kurta set. But i recieved only top and NO BOTTOM. I complained the same and they told investigatin going on and finally saying quality check failed. I attached pictures and everything as i am clear from my end. They didnt provide any details also of the quality check fail as claimed. I need my return and refund.

Ver bad experience i had with myntra.Got wrong product and when i returned it, they cheated me saying we didnt receive ur product at our warehouse.Real thugs of online shopping

I order a nike backpack on 30 octomber worth rs 599 they instantly confirm my order and i paid 698 rs as 99 delivery charge and now next. Day they cancel my order instntly without any reason.

I am unable to return a dress ordered from myntra as it came without a price tag. The fit of the dress is not good and costs rs. 25999.
The dress has only one tag attached to it which is the company’s name which is MISH.
If they are not allowing to return at least they should apply for exchange