Myntra.com Complaints & Reviews

I ordered catwalk women beige shoes from Myntra but it came to be damaged so I thought to place for a return.
The pearls in shoes were removed and damaged. So I file for a return the same day.
And now they put my refund on hold. Why? This is your mistake that you didn’t give me a proper product.

I placed an order with Myntra to buy a shirt. I got the item but I am forced to return the item due to fit issues. But the delivery agent refuses to pick up stating incorrect serial number of the product. I raised ticket on website asking to resolve the issue as it is thier error for printing invalid serial number on the product bill.Product barcode:[protected]

I had placed my order on myntra app on 4th November 2020. The amount of INR 2113 was paid successfully through google UPI. The order ID and reference number was also generated. But the app didn't show any such data of order being placed . I called the customer care but they kept stalling me . They asked me to wait for a week or two then they asked me to check with the bank. I checked with my kotak bank but according to them the amount has been successfully credited to the beneficiary's account. They are not ready to return my amount.

I had purchased shoes for my niece on her first birthday. The shoes looked great from outside, but when we tried to put her feet inside it, it would just not go in! So of course the product is absolutely unused!!

Since it was a gift I had only carefully cut the MRP price mentioned
The price tag is safe with barcode and all other details intact!

But Myntra isn't taking it back saying there's 'no price tag' on the product.

Logically speaking it would just take them to print a new sticker and use the product.

But the product has manufacturing defect ! The shoe cannot go on any child's foot, whoever is that age. Isn't this under their policy first to not sell manufacturing defective pieces and if sold by mistake they should take full responsibility of returning it?

It appears to me that since Myntra could be facing difficulty selling this defective product anyway they're not entertaining any complaints coming with any issue.

Even as per their policy their claim that the price tag is not there is wrong as the tag is there and nowhere have they mentioned that MRP should be cut with a pen when it's a gift. The barcode is there and all other details are clearly mentioned as they were in the first place.

My order ID #1157416 [protected] is supposed to be delivered on 28th Nov 2020, but due to sudden plans I will be going out of town on 26th Nov 2020 and there will be no one at home to receive the order.
Hence I'm kindly requesting for an early delivery if possible.

I requested for return of three products. Chemistry overcoat: problem is with address. I requestrd for address update but it took me 15 days and 100 calls to get it done.
Second is 115508700867482289501 kazo skirt of which i gave correct return address but system captired some wrong address. Again no response from customwr care. Then Mango skirt[protected] again same problem.

. I had tried to order a H&m bra on 7th November, 2020. There was a problem with Google Pay and it took longer for the payment to process. When I returned to the application I saw no order booked byt after 20 minutes the amount of ₹1, 499 was debited from my account.

"Rs1499.0 [protected]@SBI UPI frm A/cX2147 on 07Nov20 RefNo[protected]. If not done by u, fwd this SMS to [protected]/Call [protected] or [protected] to block UPI"

I have waited for 10 days now for the payment to be refunded back to my account but there has been no such luck.

Kindly assist in regards to this and ensure that the money is rightfully given back to me. I have been ordering from Myntra for a long time now and never experienced this long wait for the refund.

Awaiting your response.

My order no. Ending with 93701 CASIO watch . I received the product with tampered packaging upon checking I found that the product ordered was missing. I received the watch case without the watch. Filled a complaint without my consent the complaint was closed .

I ordered a watch from Myntra. Upon receiving I opened the box and found that it was just the case no watch was inside it . Fraud ! Without resolving the complaint they closed my complaint

Myntra [Incident: IN[protected]]
I had ordered 4 sets (same brand Cortina) of curtains from Myntra and none of the packets had product/price tag pasted on it. Now my request for return (due to size issue) is cancelled by Myntra because of failed quality check. Can you explain under what circumstance a customer would remove a product/price tag that is pasted on the packet. Since the product was not there from the beginning you guys are harassing me for this return. Either get the products picked up give me back my refund or be ready to face the repercussions.

Myntra is cheating its customers by imposing its fair usage policy on us!!

bcuz i am skinnier than most girls.. their products..whether it be their XS size or XXS size.. they dont fit me!!
i had to return so many things that i loved bcuz of size issues...
-n then there r many purchases where the original product looks nothing like the images they display.. how do they expect the consumers to know what kind of the product it is just by looking at a few of its images.. we cannot know the kind of material it has.. the quality or anything.. other than just have the general idea of how it looks ... n even there they photoshop their images to make the products look better than they actually r.. they themselves leave a disclaimer saying that the color might vary slightly, on every product... but thats not myntra's responsibility.. is it? :-/

-many times the quality is so cheap for even high end brands like mango.. that they seem like cheap imitations of the original product.. but even that isnt myntra's responsibility!!
-sometimes i receive defective products with no exchange available cuz the product has run out of stock.. so i hv no choice but to return them.. n even for that myntra isnt responsible
-sometimes certain styles dont suit me... n many other reasons i hv no other choice but to return.

Myntra is not responsible for any error on their side... n they refuse to take into account the fact that online shopping is far different from actual shopping in real life... where a person can see the kind of material, quality, fit/size measurements n color of the product..n try it too before deciding to purchasing it or not!!! ...n they impose this fair usage policy ..which is totally unfair in n of itself..n charge extra fees n take away other benefits from us!!!

n not just me.. but on every account from my IP address.. so if any other member from my family has an account there.. they suffer the same way.. d policy gets imposed on them too!!!

n its so irritating to talk to their customer care.. who offer no solutions.. but just keep repeating the same thing that this is the policy

Maine yek jacket mangya Myntra se pahli bar me bhi vah fata hua Aaya or hmko jab product dia Jata h to check karva ke bhi ni dia Jata h or vaha fr se fata hua Aaya Maine us din bhi Jo Banda delivered Kia usko Maine Bola ki vapas Karne ke liye Bola to usne Bola exchange ke liye aap Dal do fr jab Maine fr se Kia to fr Mera product 15 Nov ko Aaya or us bande ne muje product Dene se mana Kar dia or fr vah Bola aapko Myntra se call aa Jayega par fr dubara muje na call Aaya na customer care no. Pe call bhi ni lag Rha h muje yah puchna hai aap Yesi service provide karte ho or yese customer ko paresan karte ho koe bhi response ni Aaya muje customer care. Se Mera phone no. [protected]
Maine photo dala hai Jo uska huk Hota hai vaha se vah muje nikala hua Mila tha muje

Hi, I placed an order of black ballerinas Flats on myntra on October 2020 the company brand name solehead but Instead I recieved a Chapal with the same brand, I clicked the picture of the shoes and package and everything that they asked me. I spoke to customer agent on the very day as well. I was asked to send the image on their support mail which I did and I was told it would be exchange. After several days of delayed of exchange I called their customer service and now they said my exchange request was rejected. I have every proof, even phone call conversation.

My order has been cancelled by Myntra and they are giving it a reason of technical issue and internal issue and now the prices of products have shoot up so high that I have to pay a lot money as earlier I was paying. What a shame on you Myntra you are making your customer fool by doing these unfair practices of cancelling the order and charging huge money for the same product after the offer period ended. Practically they cheated

Order number:[protected]-5179901

It really disappointed to be customer of this company

We ordered Instafab Plus Size Men Red Solid polo collar T shirt size 3XL on 21st October 2020.order I'd is 115515669338189145001.
But you delivered Peach colour T shirt. On tag its was Red Solid T shirt. We want to exchange it. With red Solid polo collar T shirt Size 3xl. On Myntra app on 9th person will come and pickup. Msg is showing, until till date no body has come to pickup

I had ordered an item from Myntra but the product was not delivered and it showed delivered. I raised a complaint regarding which was due to be resolved by 14th November which did not happen when I called on 16th November I got a response stating the issue was wrongly taken by them which is incorrect as the issue subject is correct and they raised another incident on the same. I have call recording of both the days and have called atleast 5 times for these issue which is still pending and I have wasted about 4 hours on this.

I ordered a jacket from Myntra (company was roaster) worth rupees 1924 but instead of jacket they delivered a defective pair of shorts of addidas. I've been following up on calls and emails chat on myntra app but there is no update on that and they closed the query while change in you the status of query closed. They promised me that we will update you on 12NOv after delay but now it is 16 Nov no update on top of that they closed the query and money I paid for the jacket.
I paid 1924 INR for a jacket in this hard time I worked hard to gift on this Diwali to my dad but I got shorts that too defective what should I do with them which has no value of money.

On 1st Nov 2020, I ordered a SPACES bedsheet from Myntra (Order ID #1156079 [protected]).
I got delivery on 5th Nov and on the same day I placed a return request as the bedsheet was defective. It has 3 to 4 faded white spots and also the colour was different as shown in the pic.

On 6th Nov. their executive came. After explaining him the defects, he asked to put the complaint on customer care. He said he is unable to collect the product bcoz company will deduct the amount from his salary. Then I contacted their their local office, they also said the same thing that they can't do anything..contact to customer care

On 10th November, I messaged their help centre through myntra app. First they put hold on return and told me that they will update on 17th nov.

Then they asked for product details a d confirmation that product is unused. I confirmed them that I haven't used the product and the packaging and tags are intact and also sent pics with all details.

Suddenly they closed the issue themselves by putting a "resolved" remark. They said we have quality checked before sending. They are just fooling us.

They have denied the return. They just sending defective products and gulping people's money. This is unethical.

Attached below are the some pics of messaging with their help center and also the product.

I cancelled my Afrojack men Black and orange textile training or Jim shoes on 29 October but they do not refund my money till date . please refund my money as soon as possible it takes too much time

The product which I bought from Myntra app(roadster slidder)which is damaged within 13days.but I complaint at the myntra app it was rejected but it is still in warranty period.how can you send this expired products to your customers and when i registered the complaint it was rejected.There is no chances of trust on your roadster products again.