Myntra.com Complaints & Reviews

I had ordered a dress from 20 dresses on 4th October from myntra. It arrived early (10th oct). I tried the dress out late as I was not in town. but due to fitting and design issues i decided to return it. I requested for the return on 23rd October. I clearly remember not misplacing any tags or anything that came with the product. The pick up was due next day but due some misunderstanding it did not happen until 25th October. Later I called the customer care and they made the pickup done on 26th October. The person who came for pickup checked the product thoroughly and later I received the message that the pickup was successfully completed. After few minutes i got another message saying my return request was "put on-hold" as it "failed to pass the quality check". I called up the customer care but I couldn’t connect with them. I requested a call back. But again no response from them. It’s written in the site that “GOT PERFOME SMALL” which I Literally couldn’t understand what did it mean. I want the refund asap as the product was successfully picked up from me and I am no way responsible for any issues after that.

Order ID # 115363231888050977301

I received poor quality product and have size issue too and Myntra have refused to return the product and there services are not appropriate .I ordered mast and harbour trouser . order id 115482671624752386403

I got a very dull quality of FOREVER 21 JEANS which wasn't at all worth the money. I forgot to keep the price tags in the return parcel and it failed the quality check. They put the return on hold. I have the pricetags with me, but this is not at all fair with the customers. Truly miserable act.

On 26th July 2020, i ordered three items from Myntra of value INR 3409.00, I selected payment through SBI internet banking and payment got deducted from my account but order still not placed.Please see the transfer details below.

TO TRANSFER : INB Myntra Designs Pvt Ltd TECH_MYNDGS Payments

Transfer Reference no. : [protected]IGAJRYPKQ3

Also, please find enclosed screenshots for payment transactions for your kind ref.

You are requested to kindly look at the matter and please help me to get the refund at the earliest.

I have ordered 12 items in Myntra and I ve received 5 of the items already and I got a message stating 6 of the items has been out for delivery. Myntra guy delivered the package to my neighborhood and left. They have given me the parcel after sometime. May parents opened the parcel and in that only 3 items was present and 3 was missing but I can see Bill of 6 items. When I checked with my parents they told only 3 was there.. I was missing 3 of Tshirts, when I contacted contact center they told the package was delivered in sealed manner so they are closing the ticket. I keep saying that during packing itself they might ve forget it. The contact center again never contacted me to tell resolution they just copy pasting the same response and trying to close the issue.

I am using myntra for longer time I never faced such issue and never recorded to prove that while opening itself the content was missing. So I am asking to show me the parcel weight content which they have couriered and the content of weight which I have ie 3 dress since both will be same from that itself I can prove that 3 dress they missed during the warehouse itself. But they not even listening and I am facing loss of 1000 Rupees.

Worst customer service which I have ever seen since they keep doing the copy paste and never call u and discuss the problems. Please record all ur courier content since myntra and flipkart behaves like a cheap company. I am regretting that I ve valued them more and purchased for more than 20k in previous years... They again proves it s worst customer service. I will stop buying going forward.

I hope karma takes care all of them who handled this case and company itself. I ll make sure my friends never buy from Myntra.

Hi, my myntra account was randomly locked. When I tried to login to my account to track an order, I realised that my account was locked. I am unable to login. A few products have been delivered, however, I am unable to exchange / return them. I tried reaching out to the customer service executives, however, failed to do so. None of their 'support' options are working.

This is no way to treat customers. How can you randomly lock accounts?! I am helpless at the moment.

Hi,
I bought an ASICS shoes (Men Grey & White GEL - NIMBUS 21) Running shoes on August 9th for Rs 6, 999.
Though, the shoes got wear off too easily within three months only. I tried contacting them but all in vain.
Request you to kindly service my shoe or hand me the refund if the quality of the shoes is not even sustaining 3 months.
Order Id - 114853462025244340003
Email Address - [protected]@gmail.com

I have ordered a pair of sandal..that cost me 849 rs and part of the package was missing..I have received only one leg footwear right leg footwear is missing.after raising my query I didnt receive any apologize msg or call and I came to know that my matter has been closed...I am one of the esteem customers of the Myntra...I buying from myntra from last 3 years..this is first time happend that product is missing and..I didnt get any solution..Such a big disappointment with Myntra...due to someone else fault I didnt receive my ordered product and I loose money too because Myntra is not ready to pay my amount... either I want both leg footwear or refund my money

Hi,

Invoice Number 10621SE[protected]
Order Number[protected]-7382203
PacketID [protected]
Mobile Number : [protected]

I am writing this mail because 2 product is missing from the delivered package please have a look into to issue and arrange to send rest product,

When i received the package it was unable to identify that the package was temperred because it was covered with white tap and bearly visible, when I opened it find that two products (Male Swetshirt) are missing, then i see it was temperred from inside.

I don't know how did this, please check and want my product or money back any how.

Thank and Regards,
Bharti Bhushan Sahay
[protected]

I had ordered 15-20 things from my myntra account, order got confrmed and evrything was paid online but still my account got locked .I am trying since 5 days to unlock my account but there is no response from their side. Now I want to return my stuff because quality is not upto the mark.

My order no :- 1154923 [protected]
I have ordered a Louis philippe denim jacket black, I received my jacket on 25/10/2020.
I open my parcel in evening and jacket colour look faded. Its look like old piece. And then in evening 25/10/2020 I request for return.
And then on morning 26/10/2020 they come to pickup my order. And at 2 pm I received a message.
Return On Hold: Your return request for Louis Philippe Jeans Jackets has been put on-hold as it did not pass our quality check.
And contact our coustmer care.
I request to call back.
I need my refund back.

It has been a month since I've placed the request for return of the product as they have delivered the wrong product.
They had delivered the different product of the same brand.
Initially I had raised a request for an exchange but their delivery guy came at my house and said I have to raise a return request. Since then I've called them 6-7 times. The last time when I called them they told me exchange is approved from their side and I will get my product.
Till now I am waiting.
And on their website it is showing refund processed.
Order ID # 1152033 [protected]
Every time I called them they give me new deadline when my query will resolve.

I cancel my order 14 october 2020 but i have not received my refund

I had a wrong perception about Myntra.
I had ordered a Catwalk Wedges Sandle. When it got delivered on 23.10.2020, the pair was of different size. One was of 38 and other was of 39. I immediately filed the return and the next day i.e. 24.10.2020 it was picked up. Later on the same day I got the message that the product failed in quality check.
I dont know why it got failed.
1st they could not deliver a right pair and secondly they failed the return in quality check.

Order Id: 1154897 [protected]
Return Id: [protected]

I order a black kurta but they delivered me a nehru jacket.

I have ordered a product on 2nd October 2020 from your website. I just tried the size once and as it was not fit to me I have raise a return for the same. The product has been rejected by the quality checking team on 10th October 2020 and reshipped to me. The issue of rejection mentioned by them was that the product was used which was disappointingly unprofessional behaviour as it was only tried once which is allowed. As the product was rejected I called the customer service and raised an issue about the wrong return rejected of the product and ask them to raise the return request again. They told me to wait for 5 working days to pickup the return. After 5 days I again called the customer service and told them that the product has not been picked up yet please provide the pickup service as early as possible as I have to go to to my native place for Diwali Celebration and I will not able to be available for next 2 months on the pickup address. I called the customer service again and again everyday but any proper action has not been taken by them even after knowing the sensitive condition I am having with time. Now it has been nearly two weeks from the rejected date but the product is not picked up from me.The product details are below

Order number 115352407178688064603

I ordered a Saree from Myntra. The item had a brand and price tag on the plastic covering bag but not directly on the saree. Now when returning the item, the return wasnt accepted stating that the saree isnt having a price tag. This is sheer cheeting

I have order 10+ items during big billion days sale from myntra on 16-21 oct, 2020 and the delivery was expected on 26 Nov. The order has reached the nearest warehouse itself, Delivery has delivered four items rest item was expected to deliver in coming days. On 23rd Nov, midnight, i have received a message, that due to some internal issues the order was cancelled. When i called the customer care, they told that the product was lost. They said to order the product again but on higher price. They are not providing any compensation and not any solution. Is this my fault paying the amount in advance and not receiving items.I could see from the tracking details that the order has reached the nearest warehouse and it was taken back by myntra. Also i could clearly see in the myntra site that the product is still available but not at the previous discount price but at a higher price. Please provide my product as it is still available.how my jeans, shirt, shoes, suit get lost in one go?these all are from different seller.

I have raised a complaint on Myntra app for receiving a wrong product (a black half men's jacket of G-Star brand instead of a women's red coat of Mango brand) on 6th Oct 2020. The amount is more than INR 5000. I placed the return request on the same same day I received the product. However, the pickup got rejected saying "failed in quality check". I have been in touch with the customer care and they keep declining the return request and reopening the case after call backs. This is not fair and sheer loot on myntra's part. I am seeking help to look into other forums I could raise the issue on - probably consumer forum of India. Why should customer have to pay for a wrong product

I placed an order of 4 items(prepaid) on 16.10.2020. 3 item i have received out of which 2 are wrong items. I raised a return request but the pickup executive was not willing to accept the return due to mismatch with ordered item. I called myntra customer care and they told once the pickup executive will update the return request they will look forward in this issue. But i have doubt will i get my refund or the order that i had placed. The product i received is of no use for me and i don't want to keep it. Tell me what to do now. This is not acceptable from myntra.