Myntra.com Complaints & Reviews

I bought Nike Shoes from their site on 18 Sep, 2020.The product already had a yellow spot on it. I wanted the return the product but when their pickup agent came, he told me that the product was stained and that I need a "self-approval" from their customer support before returning the product. And then he put the return request on hold and status of the product was updated as "Stained". Now, they are not responding to my queries properly. They are trying to decline my return request. Please help me. I am attaching the photo of the product.
Order ID[protected][protected]
Product - Nike Flex Experience RN 7

I was making a payment from the myntra app itself on june 26, October 22 2020 and I was making the payment through net-banking of rs 816 and 854 respectively. At first I made a payment on June with Phonepe UPI in which myntra customer service was asking saying that they haven't recieved any money and same was for the phonepe service and then on October 23 I made a payment from SBI net banking the money was debited but no order was placed and still myntra service centres are saying that they havent received the money yet. Its total around rs 1770 debited from my account but not yet received neither by myntra services nor by me.

Hello Sir/Madam,
My order Id is #1155309 [protected]. Estimated delivery date is 1st nov but I need to attend a marriage on 28th oct 2020 so can you please get the order delivered before 27th it’s a personal request as it’s an emergency as I have to wear this dress for marriage .It would be a great help from your side please I am ready to pay extra delivery charges if required .

Good afternoon Sir/Madam,

My name is Md Faizan I have ordered police watch on myntra.com as I received the product with bad packaging and I think somebody already returned that product same product they have re-issued to me. When I have returned the product the delivery boy seen the watch and took away with him by accepting the product now myntra is saying the quality check is failed and kept my amount on hold ₹6371. Please help me sir/madam to get my refund

It's showing 23rd of October but I didn't get my package and before some days I called your customer care number but they said that I'll get my package by 23rd.It was very urgent to get my dress because it was for Durga puja occasion, I am very hopeless for my order, This is not expectable from your side.I will never purchase from your site.

Dear Sir,
my Tracking no: [protected]
I have a complaint about my parcel which is your office in my area, which does not work properly in it and fights with customer on going to office, and abuses you, and your company's credit Spoil it. All of which
unsatisfied the customer. You are requested to give your service to some other person in my area, otherwise your department can be deducted.

For Refunded product, selected amount to credit to Myntra Credit instead of amount refund to bank, but that amount got expired and not returned to my bank account...

I ordered a denim skirt but I did not like the product so I returned it now they are saying that product is damaged. I have not noticed any damage that time don’t know why they are calling it damaged. Either I missed to notice the damage when I received or delivery person has damaged it later after return. They say there is huge sale then they grab money like this by delivering damaged product.

MYNTRA NO.1 FRAUD COMPANY. PETHETIC CUSTOMER SERVICE.

I just wonder why do Myntra still exist after receiving so many Fraud related complaints. Myntra should be ashamed to be having SUCH BAD CUSTOMER SERVICE.

1) FRAUD with one of my order, i ordered Maybelline New York The Nudes Eyeshadow Palette - Blush 9g" with order # 115344931182719143401. As soon as i received the order i notice the PRODUCT IS MANUFACTURED ON SEP 2019, and i received the product on 02 Oct 2020.. I RECCEIVED 1 YEAR OLD PRODUCT.

I have raised 4 complaints on this, EXPERIENCED VERY POOR CUSTOMER SERVICE, PEOPLE DONT KNOW HOW TO SPEAK even the escalation team speaks so bad . And all the four times i received below reply saying " so what if it is one year old, it’s not EXPIRED SO YOU CAN USE IT, I Was seriously shocked.

they deliver me 1 year old product that we directly use on skin and when escalated get the below reply.

“This e-mail is in regard to the "Maybelline New York The Nudes Eyeshadow Palette - Blush 9g" pertaining to your order # 115344931182719143401.

As per record, a complaint was already registered regarding this and I regret to inform you that we can not accommodate your request as the product which is been delivered has MFD of 2019, which is not expired and it can be used before 2022.

Hence, we will be unable to accept return/exchange and the decision stands final”

2) And I have raised 4 complaints stating ask the Delivery person to call and then come to my door step, still, post the 4th complaint the delivery person stands at my gate SCREAMING MY name, He dint even add sir nor Madam", but just my NAME, And one of my order got delivered without even notifying me.

WILL ANY action be taken against Myntra???????????? Or will they continue CHEATING PEOPLE LIKE THIS????????????

I had ordered a jacket from myntra and received a wrong product. I have received a pair of jeans instead of the jacket. Now the mail and contact services are unavailable. The man who had come to pick the exchange says he needs a pre approval from the company.

Myntra delivered me a Micheal Kors watch which costs freaking 10, 000 INR! and it was literally empty. They say that product was checked beforehand, but the packing was so intact that I highly suspect that this fraud was done from somewhat beginning of product delivery cycle.
That makes me wonder what the hell goes back there during checking when they ship it. Such a pathetic customer service. They're extremely hard to reach out to. They've also denied providing me any kind of reimbursement.

Had received a bad quality Women white solid attetude tee under order id 1148227 [protected] and had returned the same. Myntra informed that the quality check is under review. However, later they rejected the return request, kept the product with themselves and didnt refund my money.

Hello
I had made an order of Order ID # 1155135 [protected]. I received the order on Oct21, The product is unused and unwashed, Its in the same condition as received. Still Myntra Logistics is not taking back the order because of small size. It had happened twice with me for the same kind of product . This kind of behaviour is taking the customer interest back, if these actions are happening . Providing a product in a condition and not taking it back.
Please look to my concern.
Thanks,
Aeshwarya

So I ordered superdry flip flops from myntra and ended up receiving a pair of jeans? what the hell is this? on top of that i’m not able to get in contact with the customer care executives because apparently they’re too busy. not expected from a brand like myntra. very disappointed with their service. never ordering from here again.

Unable to login myntra, despit of filling otp received on registered mobile number correctly it says token expire and when trying with registered gmail account it says aunthentication failed, already called customer care multiple time but they aren't providing any solution ...kindly help in fixing problem

OrderId 1154201 [protected]
Delivery should have happen on 15 Oct no response and no concrete answer

I ordered 1033rs worth of products from myntra on my account of phone no. [protected] and I was receiving shipping updates.I accidentally logged out of my account and due to their new updates while logging in again my number got connected to my old myntra account email [protected]@gmail.com I promptly removed it and tried logging in again and now I can't access my account.I called them and they told this no. Is not registered and they can't help without order ID(which I don't have as I can't log in).I have shipping messages to my number and also gpay receipt of the order. other platforms like AJIO can track an account via previous order amounts.I provided them no., screenshots, gpay id, and also a coupon referral id of my old account (which is unique to the account )which is still working and they are not helping me.

I ordered a track pant from myntra (order id is 115440632617963384901) on 13th of october and received the product on evening of 19 october. the product didn't exactly looked what i expected it to be, it was a bit dull in colour and a bit too loose so i requested to return the product the very next day. they picked up the product on 21 october and the delivery guy told me everything is fine and now they are saying that the product didn't pass the quality check because it has been used. i mean how would I even use it if it didn't even fit me.
now i don't know what to do .

The customer service is extremely slow. There is no point of having a customer care executive on chat, if he can't do what an executive can on call.

And, why are the terms of returns so unclear? Your product mentions, 2day return period, but in reality its not the case, you actually count 48hours. So, if a product was delivered to me on 19th Oct at 1pm, I am supposed to place a return request before 21st Oct 1pm. Nowhere on the product description was this mentioned.

I have given a product in alterations on 28/09/2020 I have not received that product yet