Myntra.com Complaints & Reviews

I got an email that the validity of my Myntra credit has been extended for 90 days but the credit got expired on old date of expiry i.e. 5 oct 2020

R/Sir
I was the new user on mantra having id with registered phone number [protected] and I placed the order of watch on 6th october 2020 via order number[protected]-1691001. The watch was delivered to me with missing part with which time is set. I immediately put the return request within 5 minutes of delievery by taking pics .I called everyday continiously regarding the matter. But finally the return was rejefcted by saying that product was packed ok from seller.
the issue is that there is no value of time of customer and myntra is believing only seller side. and accoding to them customer is telling lie and wasting his valuable time with customer care.This is cheating from myntra as i am new user and it was my first order. i am really harrashed.

Thanking you

Vinod
contact email id:- viansingla @gmail.com and [protected]@yahoo.com

Hi, i had purchased a fastrack analogue watch from myntra.com on 29.9.2020. It was worth ₹2835/-. I did not like it because of size problem. Nd i did not notice at that time that it was also not working. I issued a return request and mentioned size problem in it. But next day, when the agent came to pick it up, he mentioned quality check failed and put that return on hold as it was not working. No mail was answered. After a call request to customer care, myntra first of all misguided me to exchange it from titan and gave me their customer care number. But titan said it will be returned by seller only..
Then in next call, they said that your claim to return can not be accomodated as the product was sent in proper condition...
But it was not working earlier also... Now, acc. To them, issue is resolved and return on hold. No further action is being done.. Please help!

Hi, i had purchased a fastrack analogue watch from myntra.com on 29.9.2020. It was worth ₹2835/-. I did not like it because of size problem. O did not notice at that time that it was also not working. I asked for exchange again the same wrong colour was sent. I issued a return request and mentioned size problem in it. But next day, when the agent came to pick it up, he mentioned quality check failed and put that return on hold as it was not working. No mail was answered. After a call request to customer care, myntra first of all misguided me to exchange it from titan and gave me their customer care number. But titan said it will be returned by seller only..
Then in next call, they said that your claim to return can not be accomodated as the product was sent in proper condition...
But it was not working earlier also... Now, acc. To them, issue is resolved and return on hold. No further action is being done.. Please help!

HRX shoes are worst within few days it started detaching from sole... myntra have 30days return policy no it... just by wearing 3-4 times the sole starting removing out...
Now this shoes are just show piece for me...
WORST BRAND HRX...
I will show the images...

Order Id # 1152203 [protected]
Return Id [protected] ( Dressberry )
Return Id [protected] (Dressberry)
Return Id [protected] (HRX)

I had ordered two same products but of different colour of dressberry and one more product of HRX . The quality and size of HRX product wasn't upto the mark . As for the dressberry product, the size was small so I didn't even open the second product because I knew it wouldn't fit as well . I requested for the return for all these products. The tags were in tact and the product was unused . Infact the dressberry product (a pair of bra in one box ) was attached with a single tag, so there was no way I could've used it without removing the tags. The pick up was due 26th sep but it wasn't picked up first . I had to request for a return again and finally the product was picked up. After the message was sent on my mobile that the pickup was successfully completed i got another message saying my return request was "put on-hold" as it "failed to pass the quality check".
I called up the customer care and they kept telling me that they'll generate a complaint regarding the same and re investigate the matter . After few days I saw the complaint was closed without providing any solution and now the products have been reshipped back to my house. I went on to call the customer care again and they asked me to open the product and give them the article number and some barcode number and told me that they'll re investigate the matter but they never filled a complaint in my name and gave false assurance.
Also the box that I didn't even open earlier
when I first received the products, is in a poor condition when it was re shipped .
Now how is it possible for me to wear two clothes at once ? And how can a product fail quality check which wasn't even opened. What do you guys take a customer for? I have done shopping from other e-commerce sites and have never faced such a thing. I do not understand what do they expect from me and why I should be paying for a product I don't want . I state it again - the products were returned in the very same condition they were received by me. I want my money back! Stop duping people like this. I want the refund. It almost feels like they are doing this just so that they don't have to initiate the refund.
I've been calling the customer care and sometimes they just listen to my problem and then keep me on hold for eternity and cut the call later or they've been giving me false assurance that they'll file a complaint from my side but later they didn't . My money is stuck with these people and it's completely unacceptable

I ordered a watch on 3 oct and on 6 Oct I received the package without the watch.
I immediately submitted a complaint with them however without proper investigation they have denied my claim. I need to know what investigation have they done. They are thiefs they have my money as well as the item. They do not value their customers.. I need my refund.. also wanted to know how do they overcome the situation in future.. Myntra is fraud..

I have ordered a Nike shoe from myntra of rs 3200 on 4th October and it is expected to be deliver by 8th Oct. But its still showing me in the same initial status and even it is not shipped or packed. I reach out to myntra but their customer executive told me we required 5 business days to get update of the status or if you can't wait then cancel the order. I ask them give me the delivery date or let me know if you are able to provide me the order shoes or not but they didn't give me any answer.

This is really a pathetic service and rude behaviour of their customer executives. Your money is stucked with them and they are not provided you the details about your order or any status.

3-4 days ago, I purchased a Dressberry dress from Myntra, the product did not fit me well so I placed an exchange order but since the expected delivery date for the product was later this month and I wouldn't be at home to receive the product due to Durga Puja, I cancelled the exchange order today and placed a return order instead. And today itself, a delivery guys came to pick up my product. Now I've received a message that my product has failed to pass the quality test and on contacting the customer care, they are telling me that the product was used. Now why on Earth would I use a product when it doesn't even fit me? And all the mrp tags are intact, I'm not going to go around the city wearing a dress that doesn't fit me and also has the mrp tags intact to it. This is sheer nuisance. I demand my refund.

I ordered a jumper on 5th oct from myntra and it was delivered on 7th October. The very same day I tried it and realised the material was very itchy. So placed the return on the very same day without removing any tags . On 7th the pickup was done and the delivery guy verified that all the tags were intact. Still I get the status of order as 'color is not mentioned on the tag' . Well thats how the brand put the tag. What kind of a reason is that to not process the return. They have no proper methods to verify the before after condition of the product. Upon calling the customer service they keep telling me that the tags are not missing. I even double-checked with the agent who picked up and he also confirmed that while picking up the tags were intact.

Good Evening
After a lot of calling, talking and mail exchange with Myntra I am saddened and writing this here.
I had ordered for a pair of shoes from Myntra. The shoes cost me 1996/-
Order ID # 1152137 [protected].
I received the shoes Mid Sep 2020 and since then I am struggling with the exchange.

I had an issue with the size so I raised return request. However, when the agent came for return collection he stated that there are some spots on the shoe and that he cannot take it back. He requested me to raise this matter to the Customer Support. So I did. Post explaining the issue and also sending the photographs the Cust Support is not agreeing to the request I made and one of the agents uploaded the issue as Product Tag missing. So instead of dealing with the size and defect the whole matter resolved around Tag missing. I then again sent all photographs and close up shots of all tags it came with. I have stated time and again that the SHOES CAME WITH THE SPOTS AND THE TAGS IT CAME WITH ARE STILL INTACT. I have raised close to four complaints and exchanged more than 10-12 messages and spoken to 4-5 Cust Care Executives, but all in vain.

Please help me solve this issue.
As I have had a really horrible experience I would like to state that I would probably bot be associated with Myntra for my future purchases. However, I cannot let my hard earned money go waste. I would either request a RETURN or REFUND.
PLEASE HELP. THANK YOU.

For my order no:[protected]-4692601, john players
Trousers. I have placed a return request and it went on hold. After calling the support team several times they didn't helped me and resolved my query without any action.
In[protected]
In[protected]

I want urgent action on this product return and my refund at the earliest.

Dear sir/ma'am,

I placed 4 orders on myntra and received wrong products. I have been trying to reach their customer care since 28th september; and they have been stalling since then by saying wait for 24 hours everyday. Now it's been 10 days since they are not resolving the problem nor giving the refund.

Order ids:
# 115303663032115957303
# 115303841590870647601
# 115304127986727636703
# 115304127986727636703

I have mentioned in several complaints and customer care calls that i need a solution, but the team is not helping out either with delivering the correct order; or refund for the same. I have spoken to more than 12 myntra customer care executives, no one is providing any solution.

Attaching evidence of conversations, products ordered & products received.

Dear team,

I have purchased woodland sandals from myntra having discounted price rs. 1771.00. When i have checked the product i felt the size is large. For this reason i have raised a request for exchange on dated 05.10.2020 and delivery guys attempted to take on 07.10.2020 but he denied to come to my delivered address so that we had a small argument with delivery guy that why you can't able to come to delivery address. Due to that reason he make a false quality check and reported me that sandals is having stain in ground side & mytra update status is reason for not taking goods is damaged& i will not take this product as return, you can talk to customer care. Really there is no damaged & stain which i found on woodland sandals. When i talked to customer care on 08.10.2020 i did not get adequate information regarding quality check. When i told them that i will go for comsumer complaints, they ask me to go for where ever you want. I have acknowledged to customer care through calls and through tickets that i will not be available on delivered address from 10.10.2020. They are doing customer harassment.

Note: i am a loyal customer of myntra.

Kindly do the needful so that other customers will not face the same issues in future.

Regards!
Manoj

I ordered the guess men seductive+ dare deodrants 300ml
Supercom netguess women dare eau de toilette 100ml
Supercom netguess 1981 indigo eau de toilette 2ml

But in the above product list, i received only guess men seductive.
I paid the full amount of 2842 rs.

Order id:115254038870534861803
Return id: [protected]
I ordered a top from myntra on 21st sept.. The product was delivered to me on 26th sept.. I tried it and found the size was too large for me.. I checked for exchange but the size which i wished for was out of stock.. I checked for a few days.. But then i put a return request on 4th oct.. The return was picked up on 5th oct.. But today i, e on 7th oct a message came saying that the return is on hold as it didn't pass the quality check and the tag is missing.. How is it possible i have just opened the product once and even the man who came for return pickup didn't object.. How come the reason given is justifiable? I just want my refund.. I am worried whether my refund will be made or not?

Please provide me that size 🥺

I had returned a product on 18th september, 2020. I haven’t received the refund till now. I have contacted the help centre numerous times and updated my bank details thrice by now.

I ordered a Crocodile brand t-shirt from Myntra. It was blue coloured polo neck t-shirt with short sleeves however, I received a different t-shirt of the same brand which costs less than what I had paid for. I have been making constant complaints for over a month and shared the images with how the product delivered is different than what I had ordered. Despite all the evidence of incorrect delivery, they are adamant that they have delivered the right product and refuse to refund the money and initiate the return process.

Wrong item delivered and no action taken from your end since 2 weeks.