Myntra.com Complaints & Reviews

Team,
We would like your help to resolve the issue.
We have ordered an item from Myntra, While Return this item due to poor quality issues it’s get always rejected with out getting call from courier service.

Informed the same to customer care for many times & didn’t get any much help from their side.

We used to get return accept mail after few days again got mail saying it’s rejected.

In that case they should clearly mention that no returns acceptable, but they mentioned 30 days return policy, Delivered poor quality products & reject for returns.

This is not fair policy.

Order Id #114624418540295928903
Return Id #[protected]
Registered mobile number : [protected]
Email id : [protected]@gmail.com

The person who made the delivery was very rude while speaking on the phone as well as in person.He threw the product very rudely and went off. Even if social distancing is being followed he has no right to throw the product that way. There were many other people who place the parcel on the doorstep and left

Hi Team,

My mobile number is [protected].
I ordered a Levis Shirt Which is not fitting for me which costs 2k .
I sent it back but the order was rejected by saying that there is a perfume smell .but it is cheating and I won't agree to it because I checked for a couple of seconds and placed it on the same cover.
i called customer support multiple times, you people also said that please collect the order and you people help further but when i called after taking the return from you the voice from your side is changed by saying it is not possible to take retur.

Everything is recorded on mobile .I will take it to the consumer forum and I can go to any extent.

I ordered a pair of shoe on 13/09/2020 which got delivered to me within week. After trying I didn't like the fit and decided to return the product, but when the courier guy came for pickup he refused it with a reason that their is no price tag on it. I tried explaining the same to him and multiple times to customer service executive that there was no such price tag available. Even the tiny piece of paper (tax invoice) is in the bag then how can I loose the price tag which is tied on the product but they are giving me a scripted statement every time we cannot take it back. I have asked them for a senior escalation to which they have raised multiple request but i never received a call back from any senior managmenet.

I have been asking them proof on what basis they are giving a statement that price tag was there? is it the warehouse team or the supplier statement?
They are not agreeing to even confirm on this.

I request you to help me get a resolution on this as it has been going on now for more then a month.

Regards
Sunny Gambhir

I bought a nike basketball shoes from Myntra and it got delivered on 18th September. I tried that shoe on 29th September and it was very tight in my ankle. So I placed a return. The product got picked up on 1st of October. Since then Myntra has been continuously harassing me. 1st they put my product on hold in quality check. Then reject the return after 5 days.. Then reshipped the product after 4 days from my nearest warehouse which is just 2 k.m distant from my address after my several calls. They still rejected my return request. Their customer care executives have been continuously harassing me. I've shared 10 to 12 photographs of the product with them only to prove that it's unused. Still they were harassing me with many excuses. I've sent them photographs of the product. I've sent them my fitness certificate as I was on bed due to severe road accident. Hence I tried that shoes after 10 days of its delivery. But they were just playing with me and harassing me. I've shown them proof that the shoes are unused, still they have been harassing me continuously. I want to take drastic steps against such fraudulent activities.

Today in morning I purchased a shakumbhari kurta from Myntra, but I placed a return order instead since the quality of product was very bad. And today itself, a delivery guys came to pick up my product. Now I've received a message that my product has failed to pass the quality test and on contacting the customer care, they are telling me that the product was used. Now why on Earth would I use a product when it doesn't even fit me? And all the mrp tags are intact, I'm not going to go around the city wearing a dress that doesn't fit me and also has the mrp tags intact to it. This is sheer nuisance. I demand my refund and that too earliest as many more legal ways are also there .

I ordered for a product from Myntra on 13th October 2020. The details mentioned as under
Placed On: 13 Oct 2020
Order No:[protected]-4474301
I received this order on 17th October 2020. I had to place a return order on the same date 17 October 2020 as there was a size issue and also the tag was not available on the product. The courier person came to collect the product and took it.However I got an email stating that the return has been rejected. I also lodged a complaint with Myntra on 17th October for which I was given a reference number. Without a revert, Myntra people today on 18th October 2020 sent me an email stating that my return order has been rejected and my item has been shipped back. What nonsense is this. This is not for the first time it has happened. For the last 4 months I have been facing such issues and I have raised multiple complaints to Myntra but it seems that these people dam care about things. Please help.

Sir/Madam,
I have purchased a product from your site(Myntra.com). I have received a different product on 11.10.20 vide Item code no. U1MJIL6919177. I have applied for return immediately after opening the product on 11.10.20.
Delivery boy came to my house and picked up the product. After some some time, he came back again to my house and return the product to me and said that " your product is on hold and Call to customer care as the product seems different". I have immediately called to customer care and lodged the complaint vide compliant no. IN[protected]. Your executive assured me that the issue will be resolved by 14.10.20. Today is 14.10.20 but no response received from your side. I have tried to contant your customer care but could't make call as IVR msg was "please email to my complaint email Id".
Sir, it's already too late to resolve my complaint. You are requested to resolve my issue and return the product and refund my money on urgent basis.

Regards,
Saravjeet kaur
M. no. [protected]

I am Oishee, my order was picked up which was worth Rs 2749..I got an update from Myntra that my refund was successfully processed and I was suppose to get the refund by 16 th Oct .11 days have passed still it is not reflecting in my acc balance . Pls help me solve this issue. If they had actually paid it then where will the refund go? And why it is not reflecting in my balance

On 18 of september, I ordered some clothes from Myntra worth INR 8000, out of which I got items worth INR 1471 within 2-3 days. The delivery date for rest of the items worth INR 6529 was 25 September but I didn't got anything. SO, I raised a complaint about the same. I tries to contact them, put mails, tweets but got no reply. Finally on 7th October, I got a text message from Myntra about my order which says that "Due to some internal issue you order got cancelled. We have initiated your refund of INR 6529 and it will reflect on 17 of October." My orders were prepaid and I paid them through flexypay for which I have to pay 1st EMI on tomorrow. Now 17 of October is almost passed and I got nothing. Today noon, I contact their customer executive. Firstly he told me that My payment gateway got error at the time of ordering that's why orders got cancelled. If this was the reason then why I got 3 items and why did they initiated the refund and why the load amount is still 8000 which is reflecting in my account. This clearly shows that their employees got no I formation no knowledge. Then I told him about this story and he assures me that I will be getting refund before midnight. Is it some kind of joke for Myntra. I want strict action against Myntra and also want my 6529 rupees back.

I had ordered an item on myntra, I placed a return request for that item, item was picked up on 27th sep, that item failed quality check and it says product has been reshipped but I have not received any product or money what I paid for that product. Myntra 's customer service is also very bad. Bottom line i have neither the product nor money what I paid for that product.

Hi! I ordered a few lingerie on myntra yesterday worth ₹1178. My order is confirmed and fine but my money has been deducted twice. I paid through Googlepay and have all the statements from my bank and Gpay that my money was deducted twice. My myntra order ID is[protected]-8051803 and my UPI transaction ID for the order is[protected]. The UPI transaction ID of the second one (the second deduction) is[protected]. My order on myntra...

The cause of action arose after I placed an order with Myntra in June of 2020, Order ID #[protected], on 21st June when the pickup for scheduled.

The order contained three products.
1. H&M, Women Black Seamless Sports Bralette (Size XS) - 1499/-
2. H&M, Women Grey Double-Layered Running Short (Size 25) - 1499/-
3. Allen Solly, Women White Slip-On Sneakers (Size 5) - 1624/-

However, due to a misunderstanding, the order was placed to my old temporary residence addresses from where I had shifted back due to the Covid-19 pandemic.

Allen Solly, Women White Slip-On Sneakers (Size 5), was soon cancelled and the refund was generated.

However, H&M's two products were processed and thus could not be returned thereafter and not cancelled.

The order was paid was a paid order.

My concern starts from when the product was delivered by the delivery guy without contacting me to the guard of my temporary apartment building.

It is of importance to know that the two H&M products were delivered on the same day and in a same packet.

Soon after knowing that the products were delivered, I initiated the return request. However, the pickup for the two products were scheduled for different days.

Because the product was delivered to the guard, he did not open the package. And when the delivery guy came, he offered the same single packed that he possessed. The delivery guy without checking what's inside it, took the entire package, containing two products against one return. Again, it was the duty of the Myntra delivery guy to check the product before returning.

This came to my knowledge when the date for second product return (H&M, Women Black Seamless Sports Bralette (Size XS)) came and there was no product to return as both were given back to Myntra in the same previous package.

Thus, products worth 2998 were returned against which I received only 1499 for H&M, Women Grey Double-Layered Running Short (Size 25). Since then, I have contacted Myntra multiple times, sharing my concern. However, every time they insisted on contacting me back with some details but they never did.

I am tired of requesting them to look into my concern as they are unhelpful as it can get.

Currently, the status on my "H&M, Women Black Seamless Sports Bralette (Size XS)" says 'Return Rejected because quality check failed'. This is utterly untrue as the product was not even opened nevertheless worn and tested to hinder with the quality requirement.

I have filed this complained to get my 1499/- Rs. against H&M, Women Black Seamless Sports Bralette (Size XS), which I rightly deserve.

Please assist me by making Myntra initiate the same against my order.

So as i ordered my product from myntra the order didn't not get placed but the transaction happened. So the amount ₹2138 got deducted without any orders . I contacted my bank and myntra various time but my money didn't back . it's 3 month now

I purchased Pepe Jeans shorts and they were delivered to me on 8th Oct 2020 with rest of the order. I want to return them as the quality is poor and customer executive says since I have claimed the insider points, I cannot return it.
First of all I did not claim it knowingly as I did not claim for the rest of the products in the order.
Secondly if a customer does claim the insider points by mistake, Myntra should allow them to return the product. Insider points should not be used as an excuse or a cheap marketing trick to prevent consumers for returning the order.
Thirdly customer relations should matter to Myntra and not the insider points.

I had ordered a Catwalk Blue Wedges and Jove Navy Blue heels product on myntra. Catwalk blues wedges product delivered is different than what I had originally ordered. Also Jove Navy Blue heels product is old product i received. Now, when I have filed a complaint on myntra for this and asked for the replacement, then they are saying that we have sent you correct product and we won't be able to help you with the replacement or refund.

I ordered 4 product from myntra on 11.10.2020 and it was shipped through ecom express. On tracking the order, i find that the pickup of the order has been rescheduled for 5 days in a row. No update has been provided by the courier service. This is so frustrating. Please i need them before 20 October. AWB numbers are [protected], [protected], [protected] and tracking screenshots are below. And asking about this to ecom express they replied that the order has not yet handed over to them by myntra.com. please look into this matter as quickly as possible.

The product is defective and have small holes on the shoulders.. I had call many times on customers care no. But I didn't get any response I am very disappointed I thought mntra is best app for online shopping but no it's is not best

I placed an order on 15th October 2020 on myntra of inr 519, amount deducted from my SBI account. SBI confirms that amount has been transferred to their account with reference no: IGAJQHCQD8. if ref no. has been generated that means amount has been transferred to myntra. i want my money back. Pls help

Money deducted in internet banking for myntra but ordr not placed and even that transaction is not shown on transaction list