Myntra.com Complaints & Reviews

I had bought 3 items from Myntra in the month of september and returned the items but I got no refund in my bank account. In the app it's showing refund has been processed but it has not reflected in my bank account and it's been more than 15 days. This is totally a scam. Order Id #115118129737497282403
& #115257906384254545303
Total refund I am to recieve 1799/- + 1699/- + 699/-

All they did was send me refund reference Id but I called the bank support team and they said they have no knowledge about the refund!!
Myntra has become totally a scam website if you don't want to waste your money don't buy from Myntra.

I have ordered one item which was ordered on 30/09/2020. Order got shipped near the delivery location as planned. After reaching the delivery warehouse the order is not coming being delivered to my suggest address yet as so many have passed and they are giving me continuous email of delivery attempt failed, when they didn’t even try to deliver the package to the suggest mailing address.
Stupid reasons given by Myntra and the payment has already been and they are delaying my order till date.

Attached are some responses from Myntra team.

Hi,
I had some MyntraCredits that have been accumulated over the time since last year. Couple of months ago, I received emails from Myntra on my MyntraCredits stating below:

“We understand that you have not been able to shop on Myntra for some time now owing to COVID-19 related restrictions and utilize balance of your Myntra Credit. Keeping in mind current circumstances we are extending validity of your Myntra credit...

Hi Team,

Myntra team have already processed the amount of Rs:3499 but however amount has been not credited to my Indian bank account (Ac no:[protected].

Kindly find bank reference no shares by Myntra and request you to provide the information as soon as possible.

Thanks!

I have ordered an us polo shirt from myntra.due to size issue I made an return request but the delivery agent saw that the on the price tag its price is 2799 and in the app it's price is 2699 so he did not picked it up.In myntra return policy its written that the product need to be unused and all tags should intact..in my shirt all tags were intact and shirt was unused! Then why they do not approve my return request? All I need is my money...it's their fault the price tags issues! Not mine! And how can they fraud with price tags!

I ordered a jogger(gap trackpant) from myntra.com(application)on 15th of September,
And on 23rd of September i got my product but when I opened it i got a cheap branded track pant totally different product from the myntra displayed picture,
And no tags and branding with that product and not even invoice
I think i lost my money and now when i try to return it they are saying that it cant be return because there is not any tags and invoice attached with the product pls help me
I’m very frustrated and can’t tolerate there nonsense anymore
My order id is #115203933153034048803
Name -Tejas kshirsagar

Hello,
Greetings of the day!

I am Vimal patel. I frequently used to buy product from myntya.com

I am here to raised complain about received wrong Product and denied to replace with original one from myntra.com. i have ordered ALLEN SOLLY men's brown solid leather belt Product code is 11828364 and received wrong Product.

Please help me to solve this issue. My order no and other details written below.

Order ID# 1152543 [protected]
Mo: [protected]
Email ID: [protected]@gmail.com

I connected to help center since i received wrong Product but no feedback or solution yet.

Thanks & Regards
Vimal Patel

Hello sir,

I had ordered a fossil watch product on myntra, and the product delivered is different than what I had originally ordered. Now, when I have filed a complaint on myntra for this and asked for the replacement, then they are saying that we have sent you correct product and we won't be able to help you with the replacement or refund.

Please help me,

order # 113064803462368531301
[protected] /[protected] my mobile number

Hi
I am not able to login to myntra account and I tried to follow up with them multiple times but didnt get any reason why they blocked my account. This is not the way to deal with customers.
They should get back with proper response and I was a responsible customer. So i need to get my account back.
I want a solution very early.

I order a product on myntra and returned because of wrong size and the mode of payment was cash on delivery so I sent them bank details for refund. After a week when I didn’t receive the amount I contacted myntra regarding the refund and they sent me the reference no. but when i came to know that i had entered wrong bank account no. so i asked bank so they said they can’t do anything aak myntra only and when i asked myntra they are saying that we have done our part now you contact bank only,

My order id is 115222271162580320303

I purchased two product frok myntra .

1: Kaftan company women blue and white maternity dress M size.
2: H&M women pink solid Mama lace yolk dress size M.

After recieving and just tried it once I returned the product. I did not used the product . The price tag was intact when pickup guy picked the return and he checked it as well.

But the quality check is failed.

Now myntra is not accepting the return .

I have not used the product .

I recently purchased products from Myntra which bear the cost of ₹15, 000 bucks. Out of which one of the product was A blazer and a pant set. I received only a blazer and not the pants and same day I called customer care they said that they will look into the matter and see. I received no call for another 2 days and the very third day I only called to know the status. They said that they shipped both the blazer and the pant. They are not even ready to listen. The size of the blazer is not appropriate I have not received the pants and they are blaming me that I have it. I mean this is the most excruciating things one can go through. I have cried in front of them that what will I do keeping the trouser with me I have not received it so just send it to me . But they are so adamant and they do not want to resolve the issue. This is really increasing my stress as one of instance has already happened earlier with me.

I ordered Sugar products worth (₹998) to get free gift worth (₹499). It was a package deal of 3 products. Paid products were delivered while free products get cancelled!
I would like to get my free product or cancel the whole deal or credits worth the actual cost of free product. The customer care response is rude and not satisfying.

I purchased a kurta set from Myntra of Rs 2739 on 15th of August. But unfortunately, the product that he received was not of the expected quality and the set was supposed to be of white colour but he received a grey coloured pyjama which was supposed to be of white colour. He immediately placed a return request but the guy who came to pick up the product refused to take it back as according to him that was the product that was delivered. When we complained to Myntra customer care they refused to take back the product saying that they have given us the right product and will not give then refund. Its been more than a month and Myntra has been harassing us each day by assuring us that the matter will be solved and we will get our refund but it never happened They have no intensions of giving us our refund, we are being harassed by Myntra. Please help us. The incident no registered in Myntra is IN[protected] and the packet Id is [protected]

Hello,

I had ordered " Green sweater from RED TAPE Brand" from mynta which is a reliable online shopping website. Order has been delivered but there was an issue with the size hence I had raised the return request . Second day "RED TAPE green sweater has picked from Myntra logistic guy. Now that guy is denying that pick up .

Now, Neither i have my sweater nor my refund . This is myntra rider fault and I am suffering, also mynta clearly denied my refund.

Order and Rider Details-
Order Id[protected]-2521901
Order amount value- INR 524/-
Order date- 26 August -2020
Order pick up date and time - 02 september 2020 :04pm to 05:30 pm almost

Myntra does not have any OTP authentication at the time of order pick up whereas at the time of order delivery there is the OTP authentication available. # Where is the justification that was my fault, it's all about myntra fault .
That's why I am suffering that Order has been picked up and No update on portal so My sweater and money are both gone. Now I want REFUND of INR 524/-

#FEEDBACK - Create OTP authentication process from both side at the time of pick up.

Myntra sent me totally different pair of boots. They showed a different picture online and sent me crass, cheap-quality, fake boots! Now they're refusing to take them back saying they are used, don't pass their quality check etc. However, i returned the boots within one day as i got them. I have never felt so cheated as a customer. Please help me and take action. (Attaching pictures of the boots that i got and the image shown on website).

The reference order is[protected]-5097803.
Date of order: 17th september 2020.
Order details: carlton london women boots
Mrp: rs. 7995

On 21st September 2020, I received the wrong product in place of the product I ordered from Myntra. I ordered Women Black solid Rapid dry active stripes with side stripes and received an absolutely different black color tights which did not match the description of the product. I immediately initiated a return. The quality checker who came the very same day, refused to accept the product citing reasons that the product bar code does not match (whereas I requested the return for the same reasons that its not what I ordered). He went on further by saying that he will call me on my phone and tell me that I failed the quality test so I need to talk to the customer care. And promised that once I talk to them, he will come within 2 hours to take the product and initiate the refund. I immediately called the customer care and since that day until today, I have been given all kind of false assurances that my issue will be resolved within 24 to 48 hrs. But noone called me. I myself kept on calling them after every 24 hours just to again hear them that the issue is being dragged for the next 24 hours. Finally I requested a call back from the senior executive, which I didn't receive, then after 24 hours I again called them, n finally got connected with a senior executive, named Aishwariya who again assured me it will be the last 24 hours after which my issue will be resolved. After 24 hours, I again received no response and called them back where the agent told me that he will try his best to resolve it that day itself but again, that day is over and I did not receive any response even after warning him that I will file a legal suit against them. I am highly mentally tortured and agonised by all the customer care agents who have dragged the issue since 11 days and request a return and a refund immediately of Rs1469 along with compensation of Rs. 5000 for the mental harrassment caused.

The delivery agent sent to deliver my package by Myntra, threatened me & my family, misbehaved with me only because I asked him for a change of Rs. 1000/-
This is the second time the same person has done this to me. He did the same to me yesterday and I ignored it.
He is rude, unprofessional and very dangerous. He should not be allowed to visit people's home.

I had ordered a jacket from myntra which i had to return due to size issues. Its been more than 10 working days now and i haven't received the refund. When contacted with customer care they just say it sometimes get delayed and that you will get the refund soon.

I spoke to supervisor of cce a lady, she too denied any ownership on the issue and gave me some loose answers. I want to escalate the matter to higher management but there is no proper escalation matrix available.

Roadster jeans is very poor quality product, i want to change this but actually i redeem a insider points... Actually i am using myntra first time so don't have any idea of this insiderpoints....