Myntra.com Complaints & Reviews

Good Evening
After a lot of calling, talking and mail exchange with Myntra I am saddened and writing this here.
I had ordered for a pair of shoes from Myntra. The shoes cost me 1996/-
Order ID # 1152137 [protected].
I received the shoes Mid Sep 2020 and since then I am struggling with the exchange.

I had an issue with the size so I raised return request. However, when the agent came for return collection he stated that there are some spots on the shoe and that he cannot take it back. He requested me to raise this matter to the Customer Support. So I did. Post explaining the issue and also sending the photographs the Cust Support is not agreeing to the request I made and one of the agents uploaded the issue as Product Tag missing. So instead of dealing with the size and defect the whole matter resolved around Tag missing. I then again sent all photographs and close up shots of all tags it came with. I have stated time and again that the SHOES CAME WITH THE SPOTS AND THE TAGS IT CAME WITH ARE STILL INTACT. I have raised close to four complaints and exchanged more than 10-12 messages and spoken to 4-5 Cust Care Executives, but all in vain.

Please help me solve this issue.
As I have had a really horrible experience I would like to state that I would probably bot be associated with Myntra for my future purchases. However, I cannot let my hard earned money go waste. I would either request a RETURN or REFUND.
PLEASE HELP. THANK YOU.

For my order no:[protected]-4692601, john players
Trousers. I have placed a return request and it went on hold. After calling the support team several times they didn't helped me and resolved my query without any action.
In[protected]
In[protected]

I want urgent action on this product return and my refund at the earliest.

Dear sir/ma'am,

I placed 4 orders on myntra and received wrong products. I have been trying to reach their customer care since 28th september; and they have been stalling since then by saying wait for 24 hours everyday. Now it's been 10 days since they are not resolving the problem nor giving the refund.

Order ids:
# 115303663032115957303
# 115303841590870647601
# 115304127986727636703
# 115304127986727636703

I have mentioned in several complaints and customer care calls that i need a solution, but the team is not helping out either with delivering the correct order; or refund for the same. I have spoken to more than 12 myntra customer care executives, no one is providing any solution.

Attaching evidence of conversations, products ordered & products received.

Dear team,

I have purchased woodland sandals from myntra having discounted price rs. 1771.00. When i have checked the product i felt the size is large. For this reason i have raised a request for exchange on dated 05.10.2020 and delivery guys attempted to take on 07.10.2020 but he denied to come to my delivered address so that we had a small argument with delivery guy that why you can't able to come to delivery address. Due to that reason he make a false quality check and reported me that sandals is having stain in ground side & mytra update status is reason for not taking goods is damaged& i will not take this product as return, you can talk to customer care. Really there is no damaged & stain which i found on woodland sandals. When i talked to customer care on 08.10.2020 i did not get adequate information regarding quality check. When i told them that i will go for comsumer complaints, they ask me to go for where ever you want. I have acknowledged to customer care through calls and through tickets that i will not be available on delivered address from 10.10.2020. They are doing customer harassment.

Note: i am a loyal customer of myntra.

Kindly do the needful so that other customers will not face the same issues in future.

Regards!
Manoj

I ordered the guess men seductive+ dare deodrants 300ml
Supercom netguess women dare eau de toilette 100ml
Supercom netguess 1981 indigo eau de toilette 2ml

But in the above product list, i received only guess men seductive.
I paid the full amount of 2842 rs.

Order id:115254038870534861803
Return id: [protected]
I ordered a top from myntra on 21st sept.. The product was delivered to me on 26th sept.. I tried it and found the size was too large for me.. I checked for exchange but the size which i wished for was out of stock.. I checked for a few days.. But then i put a return request on 4th oct.. The return was picked up on 5th oct.. But today i, e on 7th oct a message came saying that the return is on hold as it didn't pass the quality check and the tag is missing.. How is it possible i have just opened the product once and even the man who came for return pickup didn't object.. How come the reason given is justifiable? I just want my refund.. I am worried whether my refund will be made or not?

Please provide me that size 🥺

I had returned a product on 18th september, 2020. I haven’t received the refund till now. I have contacted the help centre numerous times and updated my bank details thrice by now.

I ordered a Crocodile brand t-shirt from Myntra. It was blue coloured polo neck t-shirt with short sleeves however, I received a different t-shirt of the same brand which costs less than what I had paid for. I have been making constant complaints for over a month and shared the images with how the product delivered is different than what I had ordered. Despite all the evidence of incorrect delivery, they are adamant that they have delivered the right product and refuse to refund the money and initiate the return process.

Wrong item delivered and no action taken from your end since 2 weeks.

Hello Guys,
I am a old customer of myntra and lately I have been facing a lot of issues with them. I received a delivery of an item today. It is a pair of dressberry sandals and requested a return of the item today itself as I was not happy with the item. I was notified by myntra that the item will be collected today and I was waiting for it to be collected. At 4:17 pm I received a missed call from the delivery executive (I have a screenshot to prove) and soon after that I received a message which says my item failed the quality check and hence it cannot be returned now. I contacted myntra customer services soon and the lady on the phone gave me a mobile number which belongs to the pick up agent. The number provided was [protected]. I tried calling the number with my other mobile while keeping the customer care lady on the call and she heard that my call went unanswered. I tried ringing again and it didn't help. In the meantime the customer care lady constantly asked me about the quality check of the item I wanted to return. I was tired to telling the same english statement to her "The pick up guy did not come to my house to even look at the item". I tried calling the pickup guy about 50 times with both my numbers and he never answered and even blocked both my numbers from his phone and then switched off his phone at around 5:10 pm. I even tried to ring the desk number which myntra provides in their sms which is [protected]. The number kept ringing and nobody answered. I rang this number a minimum of 20 times from both my numbers. I called customer service again and the lady there informed me she can't connect me to her manager at all, all she could do is arrange for a call back from the escalation team and I had to agree to that as she didn't have any other option. The main reason why this is making me so furious is because the same story was repeated last month with a pair of sneakers. I wanted to return a pair of sneakers and I raised the return request the very next day after delivery. The pickup agent came to collect the item and as I was in a office meeting(wfm) my father took the shoe box downstairs and handed it over to the agent. The agent checked the price tag and the item properly before putting it inside his bag and then asked my papa to get my phone because he wanted to check if there is any feedback sms sent to me and he would like to get full rating for the same. My father informed him that the phone was with me upstairs and we will take care of feedback and it is not his concern. Later that day I was informed that the item did not pass quality check and because of that it will be shipped back to me. My question is, if the item did not have a price tag or was used wouldn't that be noticed by the pick up agent himself?! Or did the price tag go missing after the agent picked up the item and mainly because he didn't get to check my phone for his feedback message? I am so furious and frustrated with this service and specially with this pick up man which I suppose is the same person. My hope is that consumer complaints will take care of it and help us consumers fight against these companies and the agents they hire. Thank you team in advance.

I have received different product without brand and price tag from that which i have ordered. After knowing that i have made return request within 10min and delivery boy who has delivered the product came for pick up. But he refused to take after knowing the problem and suggest me to contact customer care. From then i have called several times but no one has resolved my problem and refused to return to it. I am regular and genuine customer i have purchased many products in the past that can be checked in my past records still i am getting this kind of treatment.
Please look into this matter.

I had ordered a gift for my sister. I had paid for gift wrap but the gift was not wrapped and sent in a polybag.
Secondly the top I gifted was torn on the front as well as at the back side.
Sending such gifts is really embarrassing. I may never dare to send such gifts from your website ever.
While refunding gift wrap charges are not covered in it even when the product was not wrapped and it was damaged.
Highly disappointed. Will never recommend Myntra to anyone!

I had placed order on 29/09/2020 Men Sherwani with Dhoti Order No.[protected]-2894403 Order Value Rs.2999/-
Which was delivered on 04/10/2020.
When I open the package it was a used product and lot of stains on the sherwani which is not acceptable. Immediately I tried to exchange the product on their application. But I failed to exchange in their app because as per the conversation with customer support team only size issue products can be exchanged. As I was unaware until spoken to executive. Before speaking to executive I had already selected option of return and they had approved too but I had clearly mentioned that I need exchange not refund on the comment section. Before approval they would have talk to me shall process for the refund or not.
I have already waited for 7days till today if I agree for refund I have to wait for 8-10days for refund instead I am requesting for exchange product hand to hand with myntra but this people not accepting my request.
Refund is not solving my problem anyway it's wasting my time by their process.

1. Cheated me by selling used products.
2. Not Accepting for product exchange hand to hand
3. No value of customers time

Dear Sir/Madam,
I am very sorry to inform you, that I purchases a dress like Bella Moda and Elle dress. But the product is poor quality issue. Under the return policy of Myntra I make online request to return the product. In this regard the associate/deliver boy of Myntra reject my request again and again. He told me in my system interface the Sl.No. is not match. Accordingly in this regard I call the customer care service but my problem is same. Again the associate/deliver boy come today but the problem is same and he told me I can not interface with Myntra online module and seeded data is error. I also interact the customer care to associate/deliver boy through my mobile but problem is same.
Pls. help me.
Chandan Kumar
user [protected]@gmail.com
Packet ID-1.[protected] 2.[protected]

I had bought 3 items from Myntra in the month of september and returned the items but I got no refund in my bank account. In the app it's showing refund has been processed but it has not reflected in my bank account and it's been more than 15 days. This is totally a scam. Order Id #115118129737497282403
& #115257906384254545303
Total refund I am to recieve 1799/- + 1699/- + 699/-

All they did was send me refund reference Id but I called the bank support team and they said they have no knowledge about the refund!!
Myntra has become totally a scam website if you don't want to waste your money don't buy from Myntra.

I have ordered one item which was ordered on 30/09/2020. Order got shipped near the delivery location as planned. After reaching the delivery warehouse the order is not coming being delivered to my suggest address yet as so many have passed and they are giving me continuous email of delivery attempt failed, when they didn’t even try to deliver the package to the suggest mailing address.
Stupid reasons given by Myntra and the payment has already been and they are delaying my order till date.

Attached are some responses from Myntra team.

Hi,
I had some MyntraCredits that have been accumulated over the time since last year. Couple of months ago, I received emails from Myntra on my MyntraCredits stating below:

“We understand that you have not been able to shop on Myntra for some time now owing to COVID-19 related restrictions and utilize balance of your Myntra Credit. Keeping in mind current circumstances we are extending validity of your Myntra...

Hi Team,

Myntra team have already processed the amount of Rs:3499 but however amount has been not credited to my Indian bank account (Ac no:[protected].

Kindly find bank reference no shares by Myntra and request you to provide the information as soon as possible.

Thanks!

I have ordered an us polo shirt from myntra.due to size issue I made an return request but the delivery agent saw that the on the price tag its price is 2799 and in the app it's price is 2699 so he did not picked it up.In myntra return policy its written that the product need to be unused and all tags should intact..in my shirt all tags were intact and shirt was unused! Then why they do not approve my return request? All I need is my money...it's their fault the price tags issues! Not mine! And how can they fraud with price tags!