Myntra.com Complaints & Reviews

Hello Guys,
I am a old customer of myntra and lately I have been facing a lot of issues with them. I received a delivery of an item today. It is a pair of dressberry sandals and requested a return of the item today itself as I was not happy with the item. I was notified by myntra that the item will be collected today and I was waiting for it to be collected. At 4:17 pm I received a missed call from the delivery executive (I have a screenshot to prove) and soon after that I received a message which says my item failed the quality check and hence it cannot be returned now. I contacted myntra customer services soon and the lady on the phone gave me a mobile number which belongs to the pick up agent. The number provided was [protected]. I tried calling the number with my other mobile while keeping the customer care lady on the call and she heard that my call went unanswered. I tried ringing again and it didn't help. In the meantime the customer care lady constantly asked me about the quality check of the item I wanted to return. I was tired to telling the same english statement to her "The pick up guy did not come to my house to even look at the item". I tried calling the pickup guy about 50 times with both my numbers and he never answered and even blocked both my numbers from his phone and then switched off his phone at around 5:10 pm. I even tried to ring the desk number which myntra provides in their sms which is [protected]. The number kept ringing and nobody answered. I rang this number a minimum of 20 times from both my numbers. I called customer service again and the lady there informed me she can't connect me to her manager at all, all she could do is arrange for a call back from the escalation team and I had to agree to that as she didn't have any other option. The main reason why this is making me so furious is because the same story was repeated last month with a pair of sneakers. I wanted to return a pair of sneakers and I raised the return request the very next day after delivery. The pickup agent came to collect the item and as I was in a office meeting(wfm) my father took the shoe box downstairs and handed it over to the agent. The agent checked the price tag and the item properly before putting it inside his bag and then asked my papa to get my phone because he wanted to check if there is any feedback sms sent to me and he would like to get full rating for the same. My father informed him that the phone was with me upstairs and we will take care of feedback and it is not his concern. Later that day I was informed that the item did not pass quality check and because of that it will be shipped back to me. My question is, if the item did not have a price tag or was used wouldn't that be noticed by the pick up agent himself?! Or did the price tag go missing after the agent picked up the item and mainly because he didn't get to check my phone for his feedback message? I am so furious and frustrated with this service and specially with this pick up man which I suppose is the same person. My hope is that consumer complaints will take care of it and help us consumers fight against these companies and the agents they hire. Thank you team in advance.

I have received different product without brand and price tag from that which i have ordered. After knowing that i have made return request within 10min and delivery boy who has delivered the product came for pick up. But he refused to take after knowing the problem and suggest me to contact customer care. From then i have called several times but no one has resolved my problem and refused to return to it. I am regular and genuine customer i have purchased many products in the past that can be checked in my past records still i am getting this kind of treatment.
Please look into this matter.

I had ordered a gift for my sister. I had paid for gift wrap but the gift was not wrapped and sent in a polybag.
Secondly the top I gifted was torn on the front as well as at the back side.
Sending such gifts is really embarrassing. I may never dare to send such gifts from your website ever.
While refunding gift wrap charges are not covered in it even when the product was not wrapped and it was damaged.
Highly disappointed. Will never recommend Myntra to anyone!

I had placed order on 29/09/2020 Men Sherwani with Dhoti Order No.[protected]-2894403 Order Value Rs.2999/-
Which was delivered on 04/10/2020.
When I open the package it was a used product and lot of stains on the sherwani which is not acceptable. Immediately I tried to exchange the product on their application. But I failed to exchange in their app because as per the conversation with customer support team only size issue products can be exchanged. As I was unaware until spoken to executive. Before speaking to executive I had already selected option of return and they had approved too but I had clearly mentioned that I need exchange not refund on the comment section. Before approval they would have talk to me shall process for the refund or not.
I have already waited for 7days till today if I agree for refund I have to wait for 8-10days for refund instead I am requesting for exchange product hand to hand with myntra but this people not accepting my request.
Refund is not solving my problem anyway it's wasting my time by their process.

1. Cheated me by selling used products.
2. Not Accepting for product exchange hand to hand
3. No value of customers time

Dear Sir/Madam,
I am very sorry to inform you, that I purchases a dress like Bella Moda and Elle dress. But the product is poor quality issue. Under the return policy of Myntra I make online request to return the product. In this regard the associate/deliver boy of Myntra reject my request again and again. He told me in my system interface the Sl.No. is not match. Accordingly in this regard I call the customer care service but my problem is same. Again the associate/deliver boy come today but the problem is same and he told me I can not interface with Myntra online module and seeded data is error. I also interact the customer care to associate/deliver boy through my mobile but problem is same.
Pls. help me.
Chandan Kumar
user [protected]@gmail.com
Packet ID-1.[protected] 2.[protected]

I had bought 3 items from Myntra in the month of september and returned the items but I got no refund in my bank account. In the app it's showing refund has been processed but it has not reflected in my bank account and it's been more than 15 days. This is totally a scam. Order Id #115118129737497282403
& #115257906384254545303
Total refund I am to recieve 1799/- + 1699/- + 699/-

All they did was send me refund reference Id but I called the bank support team and they said they have no knowledge about the refund!!
Myntra has become totally a scam website if you don't want to waste your money don't buy from Myntra.

I have ordered one item which was ordered on 30/09/2020. Order got shipped near the delivery location as planned. After reaching the delivery warehouse the order is not coming being delivered to my suggest address yet as so many have passed and they are giving me continuous email of delivery attempt failed, when they didn’t even try to deliver the package to the suggest mailing address.
Stupid reasons given by Myntra and the payment has already been and they are delaying my order till date.

Attached are some responses from Myntra team.

Hi,
I had some MyntraCredits that have been accumulated over the time since last year. Couple of months ago, I received emails from Myntra on my MyntraCredits stating below:

“We understand that you have not been able to shop on Myntra for some time now owing to COVID-19 related restrictions and utilize balance of your Myntra Credit. Keeping in mind current circumstances we are extending validity of your Myntra credit...

Hi Team,

Myntra team have already processed the amount of Rs:3499 but however amount has been not credited to my Indian bank account (Ac no:[protected].

Kindly find bank reference no shares by Myntra and request you to provide the information as soon as possible.

Thanks!

I have ordered an us polo shirt from myntra.due to size issue I made an return request but the delivery agent saw that the on the price tag its price is 2799 and in the app it's price is 2699 so he did not picked it up.In myntra return policy its written that the product need to be unused and all tags should intact..in my shirt all tags were intact and shirt was unused! Then why they do not approve my return request? All I need is my money...it's their fault the price tags issues! Not mine! And how can they fraud with price tags!

I ordered a jogger(gap trackpant) from myntra.com(application)on 15th of September,
And on 23rd of September i got my product but when I opened it i got a cheap branded track pant totally different product from the myntra displayed picture,
And no tags and branding with that product and not even invoice
I think i lost my money and now when i try to return it they are saying that it cant be return because there is not any tags and invoice attached with the product pls help me
I’m very frustrated and can’t tolerate there nonsense anymore
My order id is #115203933153034048803
Name -Tejas kshirsagar

Hello,
Greetings of the day!

I am Vimal patel. I frequently used to buy product from myntya.com

I am here to raised complain about received wrong Product and denied to replace with original one from myntra.com. i have ordered ALLEN SOLLY men's brown solid leather belt Product code is 11828364 and received wrong Product.

Please help me to solve this issue. My order no and other details written below.

Order ID# 1152543 [protected]
Mo: [protected]
Email ID: [protected]@gmail.com

I connected to help center since i received wrong Product but no feedback or solution yet.

Thanks & Regards
Vimal Patel

Hello sir,

I had ordered a fossil watch product on myntra, and the product delivered is different than what I had originally ordered. Now, when I have filed a complaint on myntra for this and asked for the replacement, then they are saying that we have sent you correct product and we won't be able to help you with the replacement or refund.

Please help me,

order # 113064803462368531301
[protected] /[protected] my mobile number

Hi
I am not able to login to myntra account and I tried to follow up with them multiple times but didnt get any reason why they blocked my account. This is not the way to deal with customers.
They should get back with proper response and I was a responsible customer. So i need to get my account back.
I want a solution very early.

I order a product on myntra and returned because of wrong size and the mode of payment was cash on delivery so I sent them bank details for refund. After a week when I didn’t receive the amount I contacted myntra regarding the refund and they sent me the reference no. but when i came to know that i had entered wrong bank account no. so i asked bank so they said they can’t do anything aak myntra only and when i asked myntra they are saying that we have done our part now you contact bank only,

My order id is 115222271162580320303

I purchased two product frok myntra .

1: Kaftan company women blue and white maternity dress M size.
2: H&M women pink solid Mama lace yolk dress size M.

After recieving and just tried it once I returned the product. I did not used the product . The price tag was intact when pickup guy picked the return and he checked it as well.

But the quality check is failed.

Now myntra is not accepting the return .

I have not used the product .

I recently purchased products from Myntra which bear the cost of ₹15, 000 bucks. Out of which one of the product was A blazer and a pant set. I received only a blazer and not the pants and same day I called customer care they said that they will look into the matter and see. I received no call for another 2 days and the very third day I only called to know the status. They said that they shipped both the blazer and the pant. They are not even ready to listen. The size of the blazer is not appropriate I have not received the pants and they are blaming me that I have it. I mean this is the most excruciating things one can go through. I have cried in front of them that what will I do keeping the trouser with me I have not received it so just send it to me . But they are so adamant and they do not want to resolve the issue. This is really increasing my stress as one of instance has already happened earlier with me.

I ordered Sugar products worth (₹998) to get free gift worth (₹499). It was a package deal of 3 products. Paid products were delivered while free products get cancelled!
I would like to get my free product or cancel the whole deal or credits worth the actual cost of free product. The customer care response is rude and not satisfying.

I purchased a kurta set from Myntra of Rs 2739 on 15th of August. But unfortunately, the product that he received was not of the expected quality and the set was supposed to be of white colour but he received a grey coloured pyjama which was supposed to be of white colour. He immediately placed a return request but the guy who came to pick up the product refused to take it back as according to him that was the product that was delivered. When we complained to Myntra customer care they refused to take back the product saying that they have given us the right product and will not give then refund. Its been more than a month and Myntra has been harassing us each day by assuring us that the matter will be solved and we will get our refund but it never happened They have no intensions of giving us our refund, we are being harassed by Myntra. Please help us. The incident no registered in Myntra is IN[protected] and the packet Id is [protected]

Hello,

I had ordered " Green sweater from RED TAPE Brand" from mynta which is a reliable online shopping website. Order has been delivered but there was an issue with the size hence I had raised the return request . Second day "RED TAPE green sweater has picked from Myntra logistic guy. Now that guy is denying that pick up .

Now, Neither i have my sweater nor my refund . This is myntra rider fault and I am suffering, also mynta clearly denied my refund.

Order and Rider Details-
Order Id[protected]-2521901
Order amount value- INR 524/-
Order date- 26 August -2020
Order pick up date and time - 02 september 2020 :04pm to 05:30 pm almost

Myntra does not have any OTP authentication at the time of order pick up whereas at the time of order delivery there is the OTP authentication available. # Where is the justification that was my fault, it's all about myntra fault .
That's why I am suffering that Order has been picked up and No update on portal so My sweater and money are both gone. Now I want REFUND of INR 524/-

#FEEDBACK - Create OTP authentication process from both side at the time of pick up.