Myntra.com Complaints & Reviews

We received the product which was not the same which we ordered. We returned and the same was picked up within the two hours of delivery. The delivery man checked everything in front o[censored]s and marked status picked up. After some time we received message that return is kept on hold citing that return dress does not completed the norms. And now they are keeping us waited for refunds.
For last 1 week they are just reverting on our complaint again and again that wait for 48 hours

My name is siddartha sonowal and I ordered a jeans and a t shirt on 17 th aug 2020. And the delivery time was like 2 sep. But till now i haven't received any update yet. My myntra order no is[protected]-5732303 and ecom express courier tracking no is [protected]. Payment has been deducted already. This time i am really unhappy with myntra.
Hope to get some response from myntra. My main id is [protected]@gmail.com and my contact nos is [protected] and [protected]

We ordered seven products as one order and we received two deliveries which contains only 4 products and we see three products are missing but the status is provided as delivered in Myntra website. We opened a issue providing all the details in Myntra Website and tried calling customer service couple of times and received response they will check and get back to us. After few days, we saw the issue that is raised in Myntra website is closed saying they have done some quality check from their end and verified whether all seven products left Myntra or not.
But even we repeatedly saying we did not receive our three products, they are considering that and saying As the issue is already closed/declined, we cannot do not anything.

As Iam getting the same response from all of them, I requested a call from Myntra Supervisor and reported the same issue. We are hearing the same issue even from them.

We are saying we lose our money, they really do not care about that. They are not even considering our request and they are sticking with the same response

Hi,

I have ordered for apple airpods 2 and myntra has delivered airpods 1 which i did not opt for.
Now it has been a month long and these people are not even giving me resolution

Its a waste of money and very much unethical of a big brand myntra.

If it doesnt work here. I will go to the consumer court and sue myntra

Attached are the photos and conversations i had with myntra

Hi

I ordered the product on 31st august and the delivery date was showing 5th september but till today i have not received any update regarding my order.

No one called me nothing and the amount has been deducted from my card and i am waiting for my order.

Please update me!!!

Note: this is the second time i am facing this issue.

Regards,
Shivam

My order no.[protected]-9966703 I ordered a top and heels i returened both at the same day of delievery both were pickuped at same day top was successfully returned i got the refund but the heels of mast and harbour was put on hold i registered issues but it was closed and no steps were taken and it was claiming that heels had dirty sole but as itwas returned same day how is it possible i mentioned that heels already had dirt and now as in attached photo the return is successful but i didnt got the refund nor the heels are reshipped

I purchased a product (Jaipur kurti) from myntra which i later had to return. I returned the product on the 02/08/2020. Myntra claimed that the refund was processed on 04/08/2020 and it would be credited within 7 - 10 days. But the amount of rs 769 has not yet been credited to my account. After calling the customer service of myntra, they gave me reference no igaizruch0 and informed me to get in touch with my bank. I gave a complaint to my bank but the refund has not yet been credited to my account till date. I have been calling myntra but they do not seem to be of any help. Please help me to get my refund back.

Hello,

I had ordered 2 bodyshop products from myntra.com on 31st july but i got 1 t-shirt delivered to my house with someone else's bill inside the packet. I immediately called myntra customer care and explained them that they have send me a wrong product i was assured by the representative that i will be refunded with my rs 1000/- as its totally myntra's fault. They send a delivery boy to my house to pick that 1 tshirt i returned it to myntra and i only recieved rs 500/- from them in aug. I have called them 30 times till today for my remaining 500 /- but no one in cust care or their managers are helping for it... Looks like they just dont care for their customers... Looting money, sending wrong products to customers and than not returning their money is seriously harrasing me. Please help me

I have ordered one h&m trousers it had stained before hand and the fitting was also not good so i decided to return it within two days the delivery boy has done late to pickup the product so its not fault and then he took the product with him and put the product in hold so i contact to customer support they asked me to wait for 3 days then again when i call them they asked me to wait for more 2 days they are so irresponsible and after 5 days they emailed me that your return in rejected because you have used the product like what the hell what is the guarantee that i have use the product and it was not defective before hand what is the guarantee that due to mishandling of the delivery agent product has stained how can you just blindly cheat... I want my money back thats all. If you myntra don't trust your customers why will i trust you. I got fredup telling them that i have not used the product pls trust me but they only care about money not there customer.. The trouser cost was 2399 it was costly i can't waste my money like this i want it. And now they have re shipped me back that product and then again i returned the same product and this time delivery boy refused to take the product and asked me take pre approval from myntra support so again i called myntra support they again asked me to wait 3 days and now its already two days i m jst waiting for there approval what kind of approval man i have not used the product should i write that with my blood then you will understand.. I want my money back. If my money doesn't come back i m not going to shop from myntra in my life.
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I have ordered one h&m trousers it had stained before hand and the fitting was also not good so i decided to return it within two days the delivery boy has done late to pickup the product so its not fault and then he took the product with him and put the product in hold so i contact to customer support they asked me to wait for 3 days then again when i call them they asked me to wait for more 2 days they are so irresponsible and after 5 days they emailed me that your return in rejected because you have used the product like what the hell what is the guarantee that i have use the product and it was not defective before hand what is the guarantee that due to mishandling of the delivery agent product has stained how can you just blindly cheat... I want my money back thats all. If you myntra don't trust your customers why will i trust you. I got fredup telling them that i have not used the product pls trust me but they only care about money not there customer.. The trouser cost was 2399 it was costly i can't waste my money like this i want it. And now they have re shipped me back that product and then again i returned the same product and this time delivery boy refused to take the product and asked me take pre approval from myntra support so again i called myntra support they again asked me to wait 3 days and now its already two days i m jst waiting for there approval what kind of approval man i have not used the product should i write that with my blood then you will understand.. I want my money back. If my money doesn't come back i m not going to shop from myntra in my life.

Respected authority,

I have ordered a french connection watch worth rs, 3547 from myntra on 31 aug 2020.

The parcel got delivered on 4 september 2020. And when i opened the packet, i found no watch inside the box. There were just the watch manual and the cushion for the watch. I immediately called the delivery boy and he asked me to raise the complaint with myntra.

I lodged the complaint with myntra and they told they will come back to me by 8 september. On 7 september they emailed me my query is resolved

I lodged the complaint with myntra and they told they will come back to me by 8 september. On 7 september they emailed me my query is resolved with the reply saying as per their quality check they have shipped the product properly.

I reopened the issue and requested a call back though myntra app & twitter. I received a call back on 8 september afternoon. After a discussion on call, they told they won't do anything and they're fine if i file a case against them.

I wish to complaint that either their quality check/shipping team or delivery partner would have done some mischief which they are not trying to find. I am ready to share my pan, itr which will show i am a service person earning decent money, so why would i lodge such complaint out of nowhere.

We have puchased online jackets of rs.4874/- from myntra on 27.08.2020, its order no. 115042306089525656401. They have delivered damage product on 2.09.2020 at 6:30 evening. At the time of delivery i was not in home, i came from office at 7:30 evening and open the parcel and i saw the jacket was heavy cut in back side of jacket and left sleeve of jacket. I have raised return request in myntra site at evening 8:30. And next morning around between 10 am to 10:30 am, parcel picked by myntra delivery boy. After some time i i received a message that your return process is hold. On 3ed sep. 2020 i raised the complaint no in[protected] on myntra site reason for hold. On 04.09.2020 they closed the request and give the reason that your request for exchange decline due to damage and used product. And i have again raised the complaint no. In[protected] on 04.09.2020 on the same but they didn't response and the damage product which was picked on 03.09.2020 was delivered on 07.09.2020. My concern is that damage product was delivered by the myntra and in short time it is not possible so much damage. We enclosed her video of damage jacket, which is not possible to damaged within 2hours. Simple company has intentionally send the damage product and used product to me. Please help

I bought an armani exchange men’s watch from myntra.com (Order no:[protected]-1670503) sold by the sellers truenet commerce. The watch is an absolute fake. I bought the watch on 20th june 2020 and it got delivered a month later on the 20th of july 2020. After a million complaints it got delivered after a month. Next, i took the watch to get the strap adjusted according to my wrist at a registered titan store and to my astonishment...

I have odered a jeans from myntra heaving order no 2929301 then i have returned this oder due to uncomfortable fit. On 13july my refund succeeded successfully with in 10 days it has to b done in my account but till from 23rd july my refund not received to me i have been calling again and again for this but no posiive response from myntra side pls solve the matter

I have ordered 3174 rs of clothing in myntra online and did not receive any order confirmation in the myntra app nor an email confirmation about the order, but the amount got deducted from my account. Please help me in confirming and delivering my order or please return my amount back. I placed the order on sep 4th and no information or reply about my complaint till today, 7th sep. Please respond quickly.

Company-myntra.com
First order no.- 114931915694920529101
Product-sangria kurta

Second order no.-115050502031969259603
Product - puma sweatshirt

First product issue-my name is avijit singh, my wife ordered a kurta of sangria brand for herself from myntra. The kurta had 2 layers, the outer layer was clean but the inner which was white in color had some old light brown stains. Kurta was too tight for my wife since the size ordered was small usually she wears medium (We ordered small since it was last piece available on myntra and was under huge discount so we wanted to give it a try if it fits). Finally it came in very bad packaging and it did not fit also so we returned. Later it got rejected in quality check stating that it's used product. And myntra has sent me back that product.
Second product issue - same as above. I received stained white puma sweatshirt with very bad pacakging. So i took picture and video of it and raised return. Today the product got picked up and failed quality check. I beleive in covid this is their tactic to make profit.
We have called multiple times to myntra customer support since 10 days and asked to escalate the matter. Everytime they assure for call back from higher authority but never received a single call.
Then we used twitter to escalate the matter then today we received call from some manager named sanjay from myntra to address the first product problem. And the resolution what he gave is "myntra quality check is awesome so he can not return money for".
Why should we pay for something which we have not done. I am sure that myntra guys are not doing quality check before sending the product to customer since several times i have received defective, damaged, badly packed, dirty, crumbled products.
This clearly indicates these guys are cheating customers by false alligations.

I ordered 3 clothing items from myntra and they were all in stock at the time of purchase. Theey delivered one item a day later and showed the rest of them will be delivered soon. So after a week I received a message that the order got delayed and will soon send it. But 2 days later I got a message that my order was cancelled. I called them they said it was not in stock but at the time of purchase it was. And also I checked on myntra again I found that it is still in stock but is priced at a high amount. Kindly provide me the same item.

They denied return of damaged w kurta.that is still packed ididnt even open it.delivery person says you need pre approval from myntra .i have been talking to customer care for many days still no return.
Orderer id[protected]-0241901

Ordered a berrypeckers clutch and Recieved a completely different coloured product .
When I placed a return and when he came to collect the product he is saying the product is damaged but we haven't used it still .
It's is in the same condition as Recieved .
Not able reach customer support person as well.
Please take the product and refund the amount .

I have ordered one dress from myntra on 02.07.2020, order id[protected]-2087503, for RS 1249/-, order was not delivered and returned to origin, on enquiring customare care it has been informed that refund already processed on 02.08.2020, I have to wait till 12.08.2020, till this date also refund not credited to my account, again I called customare care on 15.08.2020 they told to wait till 25.08.2020, till that date also amount not credited afterwards myntra customare care provided one reference no[protected], raised complain with bank consumer complaint also but till now no response, it's very regret to note that myntra is not taking care of customers refund.I m a regular shopper of myntra but after this I think now I cannot trust this myntra platform, this kind of ignorance is not acceptable, if issue not resolved then I have to proceed consumer forum also.