Myntra.com Complaints & Reviews

As per description given on the product it was written there is a bed sheet, 2 pillow covers and a comforter... And when i recieve the parcel i got 1 bed sheet, 2 pillow covers and instead of comforter they provided me only comforter cover...and when i requested for return they are refusing for pick up the product and are asking for self shipping ...where the hell will i find courier service in this pendemic

Dear sir / madam,

I am writing to you to raise an issue about: clothing, shoes & accessories

The issue that i have experienced was: i have order three bra in month on 15/03/2020 and delivery scheduled for 21/3/2020 but courier person call and myntra update delivery delay by 24/3/2020 in between indian government has been announced lock down and order was prepaid. I was unable to communicate with them. The order place on office address and when courier person called me i have request to them deliver on my home address the they have told me they will do then they have transfer my courier to by mistake of kalkaji hub and again they called me again i have updated address for delivery they have delivered my one packet only and said another person may be carry two more product but after few hours i have checked on myntra app it was showing complete order delivered i have mailsed by using myntra app option to myntra but they have argued and not registered my complaint even they dont have my address where they have delivered my one packet as all office where closed that time due to lock down.

I want my refund of two packet which has been not delivered by them

Bought 1 pair of sandal and 1 pair of flip flop from Myntra. Both came without product price tags or bar codes. When requested replace since size was not correct, they asked me produce price tag and bar code. How can I when the original came without these tags.

After lots of calls, they took away the sandal but did not refund the money. flip flop is still pending with me for want of price tags and bar codes.

Can you please get them to take away this flip flop also and arrange refund for both the foot wears.

They put my product return on hold for no reason.

I had made a recent purchase on myntra.com with
Order no.[protected]-7288903
On 1st August 2020. I received the product and i did not quite like the fit. So i decided to return it. Then after placing the return request neither did the pick up agents call me nor did they show up.. They simply sent me a message saying that the return was rejected since i was not "AVAILABLE" when i was simply sitting with my package ready to be picked up..!! The thing is, the return pick-up agency is not even interested in picking up returns at all.. Neither is myntra because they just keep RESOLVING our complaints which we lodge in their app.

So first of all when a customer raise a complaint, it's the customer who should get to close it beloved "myntra", not you.. And if you promise your customers a solution just do it.. The pick up agents never contact us for the pickup at all.. They simply close the return on a non working day saying that we are not available.. I had lodged almost 4-7 complaints in myntra via their email and chat options.. There was no use at all.. And now my 15days return window is also closed..So i am stuck with my order now..

To the people who are reading this, i would suggest you not to go for myntra for ordering clothes which you have doubts on about the fit and all for the time being. Because the only option they provide us is with a return pick up which us never gonna happen.. They don't even provide with any details about self shipping also..

I would also suggest ny friends and relatives to not order clothes and other stuff on myntra for the time being now..We can understand about the pandemic and lockdowns and everything, but my place was not even a containment zone.. I had got many things delivered from other sites at the same address on these days which they told i was not "AVAILABLE".

Hi

I didnot receive the item I ordered rather received other item with much lower price
I would like to exchange it as it is not the item I ordered and is entirely different and with vast difference in price

Damaged product delivered. Quality issues. Product is not working properly.

Please bring the product, "fosh women blue solid jacket", small size in stock.

Useless return policy. Lets ship the ordered product with no price tag, so when customer decides to return it; we can say there’s no price tag so no return. pathetic customer service and response. Such malpractices are used by Myntra.com.

Product with order number[protected]-0735601 was placed on 20 August, 2020 for printed round neck t shirt (Dexter by kool and keech). I received the package on 22 August with the wrong product and wrong size. I immediately placed replacement order on the same day. I received the package on 24 August, 2020 but it was the same wrong order. I immediately returned it to the delivery agent. Hence the delivery was failed. I still haven't received an update.

The company is a big con.
It has the tendency of never providing customer support, however the need be to do so.
I had returned this product becoz of size issue without any defects at my end.
And after 20 days, I got the product back from the company in a crushed state, with a defect, with the blame of it on me.
Now the people wouldnt listen to anything i have to say, they wont provide any solution, no claim, wouldn't register my complaint.
They have just forced me to keep the useless damaged product, even with me saying that it wasnt damaged at my end..that i gave it back in proper shape.
Plus the way they treat their customers is aweful.
I had a talk with a representative named "zahid", who was extremely rude and unhelpful.
They do not care even a bit for the customers' grievance, and only care about their money.
I want to file a legal case against their cheating.
Order no. 114541650300039709601

Hello,
I have been trying to log in my myntra account since 5th august 2020 all in vain as my account is locked. I have contacted customer service many times but they didn't resolve my issue yet. whatever information provided by them is of no use.

I had bought a pair of charles and keith shoes from myntra, however, the shoes did not fit me. I had requested return of the product and was promised that product will be picked up in 3-4 days. However, no one contacts me, i get a message saying i was not available, hence return request got cancelled. I placed a return request again and again the same thing gets repeated. I have placed return request for the 3rd time, have spoken to customer care innumerable times, wrote mails, messages but myntra has no concrete answer. I am totally fed up now. Just waiting for a few days, else will take this up legally and also put across social media warning people about myntra's issues.

I haven't received my refund for the order placed by myntra
It's not reflecting in my account

My money got deducted but order didn't get placed.

I lately shopped a lot on Myntra and decided to try newer brands which i have never used previously. Products not liked were returned in condition as they arrived, mostly on the same day.
Now these guys are changing some Platform Handling Fee against the Fair user policy for returning products i didnt like.
A. Its false advertising when you call yourself as Hassle Free Return when you will charge people money for returning goods.
B. No where you policy says what is the limit of returning goods, be it product numbers or value of products, beyond which this fee will be levied. How to expect a customer to know to what extent they can experiment.
C. What is the guarantee you as a platform are providing with respect to color, size and quality of the products of newer brands. Your own disclaimer states the product may be different owing to lighting conditions. Basically, you luring customers to try new brands and taxing them for not liking it and returning it.
D. Is this the process you want to follow for your customers to try and like new brands. If you cant handle the experimental nature of your customers what is the point of promoting new brands in first place.
E. All goods ordered from my end were prepaid and none was COD or any other option. Please explain it to me with no intention of cheating and returning things as it is, how did i abuse your 'liberal return policy', when the goods you sent were crapy in first place.
F. In one of my previous orders, i by mistake ending up sending my money to your credit account rather than the original source. I was being assured you guys are safe. Well, if you levy changes without my consent on my money, you are stealing my money and my money is NOT SAFE.
G. Train your staff for more than just repeating "this is the policy". I cant read your unclear, ambiguous and fraud policies on my own. I am calling your staff for resolution. Which is either you give me my money back, which i am entitled to and not forced to purchase stuff from your platform. Or, lift such fraud charges like Platform Handling Fees which i wasn't made aware of.

I am extremely disappointed and feeling cheated due to your policies. Never wanting to buy from your platform ever again.

Myntra has marked my multiple order delivered on Jul 8 without delivering it adding a false signature. After complaining, on 2nd Aug their delivery agent checked my ID proof saying that he working on my complain and attached it as proof of delivery.
After multiple follow-ups for last 1 month, got a call from Myntra saying "we have investigated and found that product was delivered, we can't do anything more".

Hello Myntra,

There was a continuous effort to solve the problem by connecting to your customer support but no conclusion.

There are two return products but the pick-up is not attempted and the request gets cancelled when i check with your team they say that pick-up service says that i did not hand over the product.

Please look into this issue. Frankly your service is the worst i have seen till date.

I have purchased 3 Trousers and 1 T shirt.
I got delivery of 3 trousers in one package on 17th August, Today when i opened the package one Green trouser is missing. Then called Customer support they are mentioning we cannot register the complaint as it crossed 48 hours.