Myntra.com Complaints & Reviews

The issue that i have experiencing is that i had ordered a w kurta women navy blue and peach-coloured straight fit kurta on 2nd july 2020 which has not been delivered. However, it has been updated as a delivered in the app. I have been chasing myntra customer care for almost everyday since then. They claim that the product was part of packet which was successfully delivered on 28th july 2020. But the said packed contained only one other item (Espirit bag) and did not have the kurta. Now they are demanding that i present a unboxing video to show that the packet did not have the kurta. As per general practice, i have maintained the pictures of the packet which myntra customer service is not accepting these and have denied my claim.

It occurred on: 28/07/2020

I want a full refund for my product and if that is not happening then i demand a video from myntra showing that this product was delivered basis of which they are denying the claim.

Customer Name: Antony Jino AT
Email: antonyjino.[protected]@gmail.com
Date of the incident: 24 July 2020

Full Description: My first-ever order with Myntra placed on 15th July and it was supposed to be delivered on 24th July to my address at Kochi. When I tracked the order I could see the item was at Kochi on 19th and on the very next day it was sent back to Bengaluru. Meanwhile, there were people in my neighborhood who were ordering items from Myntra and were getting delivered successfully during these days. Hence it is proven that my neighborhood was serviceable by Myntra.
I waited till 24th July to raise a query, Myntra asked me to wait till 3rd August. I did not get any update by 3rd August and I again contacted them and asked to cancel the order and get me a refund. They replied it will take a maximum of 72 hours and asked me to wait until then. I waited for 72 hours and again contacted the customer care, since I did not get any update on the timeline they had promised. Then again they asked me to wait for another 48 hours for the cancellation to get placed and admitted that their customer executive missed to update some document which he was supposed to do. I waited for 48 hours again and did not get any update after that as well. Then I put a Facebook post on Myntra's timeline. Ms. Manmeet(case manager) contacted me on the 9th of August on behalf of Myntra and assured me she is the final point in this and requested me to wait till the 12th of August to get an update. I waited again and did not get any update till the 12th of August.

Now I am trying to contact the customer care and they are giving me template responses and assuring callbacks, which never happen.

Desirable Solution: I would like to cancel my order and get a refund of the amount Rs.2271.

I had ordered Skybags Unisex Black Solid QUARTZ Large Trolley Bag for Rs. 6150 from Myntra.

However, I received an Incorrect item in my order delivered.
Instead of my Skybags product, I received an American Tourister bag.

I would also like to highlight that there is no Myntra tag or product label on the bag. There is just 1 American Tourister warranty tag on the bag. I also did not receive any invoice copy with the order Delivered to me.

I got the order in a cardboard box with my order details sticker on it. But I did not get any invoice copy or product tags when I opened the box or with the bag.

Please find the pictures of the bag, warranty tag and myntra labels on the box attached.

I asked Myntra on 2nd August 2020 to exchange this product and replace it with the correct item ordered. They closed the complaint.
I raised another complaint with Myntra on 3rd August 2020 for the same.
However, Myntra closed this issue multiple times without giving me any update. I kept re-opening it. This happened 5 times.

When I follow up with them, they only keep sending me an email stating to wait 24-48 hours for a revert.

Today 12th August Myntra told me on call that my request has been rejected and they do not agree to my claim.
They say they have investigated at their end and refuse to accept my claim.
On asking proofs of investigation showing that the correct product was despatched to me, they refused stating its an internal matter of the company.
They are fraudulently trying to cover up their fault and rejecting my complaint.
I have paid Rs. 6150 for the product and it is not a small amount.

I asked them the following and they had no response to it.

1. You claim you have evidence that you dispatched the right product. Can you share the evidence with me? I have shared the evidence from my end and so id the same expected from you for a fair justification.
2. Do you have pictures/video of the item being packed in the box which is labelled by MY NAME? I need that. On paper and registers, its very easy to log false information. I need pictures/video to prove your claim.
3. Do you mean that customer's claims mean nothing to you it's just what you say is correct?
4. How is your investigation justified without proving anything to me? Anyone can say that they are correct. Do have the guts to even speak to me and show your evidence to me?
5. Why dont you send an executive to hear my side of the story and view the product?
6. Tell me one of your offices where I can walk up to with the product and show it to you.

They had not satisfactory response to anything. They only covered up saying we cannot comment on this or citing company terms and policies.

As a seller Myntra has to acknowledge, attend to the consumer complaint and help provide a resolution. Myntra is behaving in a highly unprofessional and unacceptable way with the customer. They are totally ignorant and their negligence and lack of customer service is very evident.
This has caused me a great ordeal in terms of my time, finance and mental health. I am highly frustrated with Myntra's behavior and mental torture and have been mentally harassed and upset due to this whole incident and Myntra's carelessness.

I am attaching pictures of the product and box as delivered and also screenshots of my open incidents with Myntra and my email addressed to them.
Attaching my telephonic conversation as well.

I request the consumer forum to kindly look into this and help me get justice as a consumer.

Regards,
Priyanka

[protected]-9609603

I placed an order for Nike tracksuit. Only the lower part was delivered, upper jacket is missing. I placed return request within few hours of delivery. They keep rejecting claim. They are intentionally sending wrong/ missing items to gulp customer's money in such tough times. Escalation manager calls and is of no help. I have been emailing them each day with no outcome. Need refund asap

The company said they refunded amount I ddint recieve any money in my account .Transaction I'd:30001002110207135295889

I submit a request to return my order but the delivery boy does not take my return. He say that talk to company then i took it.. But there is no number to whom i contect.

I am writing with alot of frustration and begging for help, i ordered a pepe jeans from them on 24thjune2020 and its 11/08/20 the issue is not resolved i paid through cod, while entering my bank details it auto picked up and the bank account detail seems wrong, i have been telling them this and chasing for my refunds every time i call they disconnect my phone i have aright to fight.

Please help me get my money back i would be grateful, i have an oath wouldn't use or let any of my family member use myntra anymore its a fraud company eating peoples money

My email id is [protected]@gmail.com

With lots of efforts i am writing and hoping to get some mercy to my problem.

You can reach me out on [protected]

Please help!!!

Order id: 114644657895483725101
Delivery date: 23 july 2020
Order item: "anouk women mustard yellow & green printed fusion kurta with trousers"

It is a 3-piece set (Kurta, trouser and shrug). Only the shrug and trousers were received. Kurta is missing. No tag, no bill received.

The transparent package inside the myntra package was torn and tampered with and was attempted to repair using a cell tape.

Same thing happened the very next day with another myntra order (Same brand: anouk kurta, trouser set) at the same address.

Rather than investigating the case as to why back-to-back two such incidents occurred, myntra customer care cell have closed the case without resolving it. From the past 20 days, i have been repeatedly calling them and finally they have rejected my claim saying that it was intact when it was shipped.

I demand a full refund or a new fresh order with all 3-pieces, tag and bill intact immediately.

Ordered two items on july 4, 2020 and the product is not yet delivered with no update on the delivery date. Even after contacting multiple times, a reason has not yet been given as to why the material is not being delivered or by when the material would be delivered. The payment for this is already done.

I returned a product on 24 july 2020 till today i did not get the refund after calling them so many times amount is 1299 please help me regarding this matter

I have already complained on app and requested a call. Yet no executive approched me. My complain is that i have ordered a h&m joggers order no. 114566672548677497003
This joggers was a size up so i requested an exchange later a myntra executive came and picked up the joggers from my house. After a week or so another executive came for delivery but he was requesting the jogger. Which was already submitted by me to your executive this guy who came for delivery returned the product to origin therefore all the delivery updates displayed on my app are now gone. I need updates about what is happening.

I placed an order around 7 pm on 10th august, 2020 for 2 products for an amount of ₹4298 using my sbi debit card. As i entered the cvv and placed the order i received the notification of "order not placed". I then received a message of ₹4298 being debited from my account. Not able to reach out to the myntra employees regarding this as well.

Hello i placed an order for philips olive green corded and cordless trimmer order id[protected]-6170703 and i received empty package there is no product in the package i contacted myntra about it they said we registered your complaint we'll update in 48 hours but there is their # service experience from myntra they postponed for 20 days and still they are saying 48 more hours complaint id - in[protected] i want my money refund now i can't bear this anymore

The service of myntra has been poor overall. I had ordered a product almost a month ago and is still not delivered due to which i had to face certain problems as my product didn't get delivered on time and i had to book another product in the same time period which was costly and took a lot of my time and also the customer care employees didn't talk to me properly and played me for around 25 days which really increased my tension level. As it was a raksha-bandhan gift i had to spend the same amount to make the delivery possible from some other retailer. It was really a bad experience.

I ordered a pair of shoes.. Successfully get the product but the size of shoes is not perfect so i returned the shoes... And returned also successfully done.. Now myntra says they successfully transferred my refund amount but the amount is not showing in my account i didn't get the money

Copy of the mail sent to myntra:
Hello,
I expected myntra to maintain a high standard of service provided to
Its customers and then this happened which has shattered all my faith
In myntra. After having been befooled daily for last 7 days by
Customer care executives over phone calls, i finally took pain to pen
It down here and over my social media accounts. It all started when on
The ill fated day of 23rd july 2020 i placed an order which turned out
To be a nightmare to me (Varanga women maroon embellished straight
Kurta for rs 879, order id 114737084951212869003, packet id
:[protected], tracking id: ml[protected], return id: [protected]). It was
Delivered on 1st august and when i returned home in evening, i was
Utterly shocked and disappointed to find that they had sent me a wrong
Item, it was from the same brand but a different kurti. I raised a
Return request the same day mentioning that i have received a wrong
Product. The courier guy finally picked it up on 3rd august after
Having checked that the item was in good condition and had all the
Tags and blah blah as required by team myntra for accepting an item
For returning. By evening i got a mail stating that my return request
Is put on hold, when i contacted the customer care guys they
Shamelessly replied that it has been put on hold as the product isn't
The product that was ordered and was supposed to reach me. I tried
Hard to convince them that the very reason for placing a return
Request was that i had received a different item and so they have
Received a different item. Everyday i followed up my case and wasted
My valuable half an hour just to get a false assurance that my matter
Is being looked into.

Well enough is enough. Now i ask you a few questions which you
Are legally bound to answer:

1. What kind of quality check you people have that a wrong item is sent?
2. If you have barcode scanning systems in place, cant your system
Identify now that the item that was sent isn't the one that was
Ordered. The item i returned had all its tags in place and so the item
I have returned now is the item that was actually sent to me!
3. How long does it take to solve such petty issues when you already
Have received the item in your warehouse by your courier partner?
4. The item i received was costlier by approx. 500 rs than what i had
Actually ordered. Normal people would have been really happy in
Receiving a costlier product by paying less though this amounts to
Cheating. Even i could have done the same, but i decided to be honest
And so i perished. Is this how you reward honest people?
5. What is the process of escalating a complaint in your company. When
I asked the customer care guy to let me talk to their supervisor, the
Guy replied after keeping my call for hold for 10 mins that the
Supervisor isn't comfortable right now to talk to myntra customers. Is
This how you people treat your customers? Wow, customers shouldn't
Have any comfort levels when they do business with you!
6. Why shouldn't i now take legal remedies against the mental
Harassment as well as financial losses incurred on account of having
Done shopping at you platform?

Through this mail i give you 24 hours to refund my money, failing this
I will be forced to sue you in a court of law and i will also share my
Nightmare with various social media platforms. Let other 140 crore
Indians know how risky it is to shop @myntra.
Let me remind you that this is something which wasn't expected from
Myntra and is totally unfair, unacceptable and against the industry
Standards.

Regards,
Shivansh and ankita

I ordered wahl men moser 1400 germany hair clipper on 6 august but they cancelled the order citing the technical issue on 9 august. The payment mode i used was myntra gift card now i cant buy that product from anywhere else as i cant get that money in my bank

I ordered two louis philippe trousers (1299 each) on 18 june 2020, on receiving it, i didn't find the fit perfect and had to return it.
When the delivery guy came, he checked all the tags first and then collected both the products. Now i was waiting for my refund, it was put on hold initially and then they declined my return request citing the products failed the quality check. How on earth is that pssible? As the delivery guy made sure the product was intact before collecting them and it is not possible that the products have failed the quality check. I think this is the new way myntra has chosen to dupe people, i want my money back as they have no authentic reason to deny my return request. I want my refund

I had ordered for 2 tshirts on myntra on cod basis. I subsequently cancelled one of the tshirts before delivery. A myntra delivery boy came for a delivery and refused to let me open the packet and see which tshirts were there in it. So i had to pay the full amount and accept the packet.in the packet was the tshirt which i had cancelled. I placed a request on myntra on 1 august to return the product and refund my amount. They told me that the issue would be resolved in 3 days. I did not hear anything from them till 3 august and then again called them. I was again told that the issue would be resolved in 3 days. I did not receive any communication from them again. So again, i called them on 9 aug and was again told to wait till 13 august and i would get a mail from them regarding the resolution.

It is quite evident that they do not want to resolve my issue

I ordered a lino perros black coloured bag from myntra on july 10 which was a cash on delivery order from my
Email id - [protected]@gmail.com. After i retured it, which was successfully processed from their end on july 16 (Photo attached) they didn't send me any emails regarding my bank details for the refund so on 23 july i myself took this initiative and sent them the details to which they replied that they had already refunded me the amount on my account no. Which i never provided to them. On futher observation i saw that they had put my debit card no.in place of account no. I called them 10 times but they are not responding properly. My question is how will i get the refund when my account no. Is wrong from their end. I provided them the correct details them why have they written my debit card no. As my account no.. Also if the money is not going anywhere then probably it will be reverting back to their account... I call the customer care but they are not responding correctly.

My order no. And other details are in the photos attached below. My question is how and where was i wrong, when will i receive the refund!!! Please help me to get my refund back.
My order no. Is[protected]-1847303