Myntra.com Complaints & Reviews

I placed an order for h&m jacket on 14.01.2020 vide order no.[protected]-9361701 from myntra as per enclosed screenshot, which was delivered to me on 17.01.2020 but all i found was an old used sweater in the package instead of the h&m jacket which was expecting to be delivered to me as i paid humongous price for it. The box packing which i received is a small box in which only a sweater or similar items can be packed not a parka jacket as it requires a big box, which clearly shows that i did not received the right product as all my details are affixed on the box.

Now when i raised issue with myntrasupport team regarding my concern, i was told that they did their quality check and delivered the h&m jacket only and closed my query without any proper resolution. They said that they have declined my return & refund request and their decision stands final. I again raise the issue with myntra but they said that as they have reinvestigate the complaint so there is nothing more they can do and they will not refund my money.
When i offer them to send any executive to check the box they said that after re investigation the complaint can not be entertained further. I know they will not check the box as it will reveal their fraud and they say the they shipped the right product but what about the delivery??? Isn't myntra responsible for right delivery also.. How can they decline my claim when i am ready to show all the proofs.
From 17.01.2020 i am continuously following up with team myntra but instead of refunding my money they always repeat a same line that your claim stands decline. They are harassing me from last one and half month..
I request you to please look into the matter and help me to get my money back from this fraud shopping app i. E. Myntra. It is my hard earned money...

I have ordered 2 products from myntra (1 tshirt and 1 shoes) and both are deliverd too late.
I only received 1 product but they claimed i recieved both, whereas shoes were not delivered i raised a complaint for that but they said we can't do anything as thier record says it is delivered. I checked for the t-shirt which is also wrong product.
I talked to their customer care and they said they can't do anythinh and just sorry for the inconvenience. They said i should prove that i did not get the product, but i don't know how to prove this.

Product delivered is 2 yrs old (2018 jan mfg) & which expires in barely less than10 months. Mac stores would have not given such products not sure why myntra is trying to fool customers by passing on old products... Inspite of the customer care guys understanding the problem refused to replace the product. Expired cosmetics can cause skin cancer still.

Whenever i done shopping on myntra every time i get wrong information in sms regarding delivery of product. They are giving some wrong commitments and waiting my time. Most of the time they are delivering used clothes. I want that they should keep their commitments or refund my time what ever i spend with then just to resolve my query. Delivery agent was saying what ever you want to you can. But we will not deliver as per our commitments.

Ordered guess "w0571l1 blue/blue analog watch from myntra with order number 113337570684215760403. Non working watch delivered. I request for return pick up but when executive come to pick he advised that i will have to lodge complain and request for return pick again after authorization. I have raised complaint 4 times and each time got email that request is declined because as per myntra watch was sent in working condition but when i received it and opened the box it was not working. Watch is still with tag, unused without any physical damage but it is not working and now myntra not accepting return which is highly disturbing. Very bad experience.

While purchasing online on 6th december 2019 with myntra by my credit card t here was a fraudulent transaction done and some vouchers were purchased for rs. 55, 000/- which i had not asked. Immediately reported the customer care and the supervisor of the myntra and asked them to block the voucher through my complaint no. In[protected]at the same time i block card with bank due to their negligence it seems the vouchers were reimbursed. I asked them the details of consignee who utilize d the voucher so that it is easy to trace but myntra are not ready to share information and bank is pressuring for the payments with interest levied. Pls look into and not only my rs 55000/- but also some compensation if possible for delay and mentally harrassment. I been continuously following from december 6th 2029. They are not replying

I've collected the myntra insider points by mistake and now i'm not able to return the product even though size is too big and don’t even need points, i want to return the product in any way. I called the customer care and they also told me they cannot revert back the insider point and not able to help me in return process. Top is not fit to me and it is total waste for me. I would want to return the insider points and the product and get a refund.

My Account (Keerthi.[protected]@Gmail.Com) And Been Deactivated Stating Some Reasons Mentioned In Certain Terms And Conditions. The Account Has Been Deactivated On 16/20 Whereas I Have Placed Certain Orders Before That. Have Received A Couple Of Products And Now I'm Unable To Return Them As I Have No Access To This Account. Do Understand From A Customers Point Of View And Try To Be Reasonable. The Orders Placed Before Can Be Delivered But No Return Can Be Possible For The Same. Which Sounds So Stupid And Unfair. Our Hard Earned Money Can't Be Just Taken Us From Like This. I Demand You To Either Activate My Account Just For A Day Unless Returns Are Initiated Or Just Initiate A Return For All The Damn Products Which Are Delivered. A Proper Resolution Has To Be Provided. This Isn't The First Time That This Org Has Done. I Have Seen That There Are A Number Of Customers Who Have Faced A Similar Issue And They Are Really Reckless About This Behaviour. Also, No Proper Reason Has Been Provided On Why This Has Been Done. At Least This Is To Be Intimated And The Account Should Be Able To Log In Unless The Prior Orders Are Closed. There are couple of products whose quality isn't good which I want t return. Do look ito this and allow these products to be returned.

Hi, this is regarding order no.[protected]-8160703
I want to exchange my product size because it does not fit me properly. But i collected the insider point by mistake. Please take back the insider points and also the product. I want to exchange the product in any way. I have been purchasing very regularly on myntra and they should not disappoint regular customers. They should keep an option to return the insider points and make the return/exchange option available. I would want to return the insider points and i would like to exchange my product as well. Plz its a request to cancel my insider points and i want the same product but in another size. Kindly help.

I received myntra product of caprese bag. One hook of detachable belt of bag was missing so raised exchange for the product on the same day of delivery. But the exchange was refused as product didn't had brand tag price,
P. S : i received the product without brand price tag.

What kind of service is this!!! Not even asking for refund but only exchange...

I had ordered 4items on 21jan2020. Out of which 3items didn't fit me and returned them on 28jan but now myntra reshipped those items to me due to failed in quality check. I don't know how they had checked those items as items are as they have sent to me and tags are still there. How can i use these items with tags specially shoes?. I am attaching photos of my items regarding this. Kindly do needful and i want my refund as soon as possible.

I purchased 3075/- rs item on 1st feb 2020 and returned 1 item rs. 1379/- on 6th feb 2020 but refund not credited in my account.
On 7th 2020 i got message
Return request processed
Refund has been initiated

Return number: [protected]

Refund amount : rs. 1379.00

But till today i am waiting for refund amount.

My hdfc bank and google pay bot are not able to recognize the return reference number.

Pls help.

Hi team,
I returned the order from myntra and after pick up, got msg that quality check failed. as discussed with pick up boy he said there was little dust on the product due to which they hold my refund process. as per myntra return policy product should be unused and with tags. i did not remove any tags nor use product, only tried at once and kept back in box, as i did not like the product.

It was very bad experience when there is not fault of mine and chasing up myntra for my refund amount. kindly help to get my refund back asap.

I purchased "nike black track pent" from myntra after online payment. I received the product on date:[protected]. But the pant quality is not as good as should be nike product, so i request for return the product. On date[protected] delivery boy picked the product & same time i received message for successful return request. After 6 hour i received a mail from myntra that my refund can not be processed due to product quality check failed and product will be reshipped to you. Till now i have contact myntra customer care persons 10 times but no information regrading my product where is it now. They ensured every time to resolve the issue in 24 hours but still problem as it is.

I ordered a nike shoe worth rs 5, 035/- from myntra shopping app on 6th feb 2020. I received the product on 11th feb. The size was small so i requested for an exchange within 10 minutes of receiving the product.

On 15th feb, the delivery person came with the new product but before he took back the earlier product, he checked and he said he cannot take as the price tag was missing. I told him that i receive without any price...

I ordered a jacket from myntra when i received it was factory damaged i put exchange request but they did not give respond to it so i decided to return it. After several attempt a delivery boy come to pick my item but then also he did not take my product back as the returned request was not approved. After a short time i recieved mail that my order put on hold because it is damaged (As i said when i recieved it was already factory damaged) i called customer care 4 times but the didn’t resolve this.. Now i want my item exchange or get back my refund as soon as possible.

Order no : 113210195812955598203
Return no : [protected]
Complain no : in[protected]
1st february i have create return 3 february your massage received your product is approved for pickup but daily morning your massage is received your product is pickup today but courier boy does not pick up my product
Still i have 4 complain regarding this matter but no replay

Hi team,

I have purchased one jacket from myntra which does not have any tag and there was a disclaimer attached with the jacket that if this disclaimer tag has been removed the product will not be delivered. The order id is 113190737456420358403. On claiming a return and refund for the product, they are claiming that they have put the tag but they don't have any proof of the same.

However, if the white tag was there then there should not be any reason for the disclaimer tag.

Now, they are just deceiving the customers and running a fraud business through courier without tagged product so that they can't accept the return products and ultimately earn profit from this.

This needs to be stopped immediately so that the other customers will not get effected from this fraud business.

Hello, my name is anurag aggarwal.
I had ordered one jacket of indian terrain from myntra and requested to return it as i didn't like it. The myntra person has picked up my another jacket o[censored]s polo. When i came to know this, i complained about this nuisance to customer care. On that day, they told us "sir, the product picked has failed the quality check as it belongs to another company. We will return your us polo jacket and will pick up indian terrain jacket" in 3 days. It's been 7 days today, now myntra customer care person is telling the complete contradictory. They are saying company has no such policy to return non myntra product and they will not return us.
They don't have track of my jacket already picked up, where it went, who had taken that, they have no track record of same.
Now i want my money and jacket back as i have to return it to another company.

Order number is[protected]-7466201.

Phone number [protected]
Anurag aggarwal

I have returned the above two items and i haven't got refund yet. It's total of 1932 rs. I have updated my bank details too. Still, i see no response from myntra. It's been nearly two weeks, and i have not got my money back. I have been chasing myntra everyday through calls, and mails. Customer care is telling me to wait for another 24 hours. I see no change regarding my refund. Please refund my amount asap! I am literally exhausted.