Myntra.com Complaints & Reviews

My friend ordered clothing from the myntra.com the expected delivery date was on *th feb *. The item was delivered wrong. The product that my friend ordered was not delivered it was something else. So she requested to return the product. The person came and took pics of the product but the wrongly delivered product was not took back with him. After that she talked with customer care of myntra.com they blocked her account claiming violation of policy of myntra and refused clearly to refund/ product return. She requested again and again to executives and today 16th feb 2020 they clearly refusing any refund or return. The order id was order no.:
[protected]-8451703

And for the product paid online in advance... What was the fault of customer.

Hi,
I got a call from [protected] on feb 12 th for myntra return item pick up around 11:30 am. I have given the return item, he accepted but i didn't get any acknowledgement regarding the return pickup. Later i got to know that i have given a wrong item to him. I tried to contact the same number but not connecting (On wrong wb number). Registered complaint about the issue in the myntra. They are saying that they didn't get any update about the returned one. Kindly work on it.

Order no.[protected]-8530303
113122932912047707601
I ordered three products from myntra from the brands timberland and hrx by hrithik roshan. We had size issue with the products so i placed return request, intially we had pick up issues the pick up team did not come to pick up the items but we received message stating pick up failed due to our unavailability. We called up myntra and placed a complaints this issue resolved in almost two weeks and the product was picked up. After few days we received an email that the return request is declined due to quality issues and missing tag. We called up myntra and told them that they were unused the supervisor assured that they will look into the issue but after one week again we got a message that the product is reshipped back to us. We did not accept the product from the delivery team. Now we want our money to be refunded back.

Return number: [protected]

Reason: quality check failed, request declined after multiple reviews

Return number: [protected]

Reason: quality check failed, request declined after multiple reviews

I have purchased a ring amount of 1920rs. From myntra. 2 days before.
I placed a return request as it is unsized.
They are telling that i have to selfship their product to return.
In their return page selfship is an option.
They are making mandatory for me.
I purchased lots of product from them.
And returned sucessfully.
Kindly respond soon

Ph-[protected]
Order no.[protected]-8801801

I placed an order at myntra but due to size issues - i returned that dress on 7th february and was eligible to get full refund of amount 559, but this has yet not been done by company.

I have called them many timed and also sent them mail but all wasted.
Need quick action.

Order number:[protected]-4346201
Refund amount: rs 559
Contact detail
Tripti kansal
Mobile: [protected]

Phone no. [protected]...email [protected]@gmail.com
account on Myntra, , my refund for Vero Moda jeans order no.[protected]-7852601, , , , , , , reference no. 85215220046006171214231.bank executive told me that no information can be provided by reference no...talk to Myntra...
U Myntra fraud company and cheaters, liers...Myntra executives have mentally harassed and tortured me...my refund was initiated on 14 th feb...they told me to wait till 24 Feb...but i haven't received my refund yet...these are the following excuses by which they fool us customers...
1) we have given u reference no., talk to bank support
2)bank says they have no information by reference no.
3)Myntra executive is not giving me transaction I'd, they said they can't give, , , , i cant file consumer court case without transaction I'd...
4)Myntra executives fooled me by saying take a written confirmation by bank that they can't provide information with reference no. And mail it to Myntra To which bank replied that there is no such procedure of giving in written...
5)when over with all excuses, they denied me transferring my call to seniors, , , they deliberately took long time so that at 45 minutes completion call will be automatically disconnected...
6)first they asked me to wait till 1.39 pm of 24 Feb, then they said wait till midnight of 24 Feb.
7)they repeatedly told me that only solution is talking to bank support
8)Myntra repeatedly sent me sbionline link of a form in which many details were asked and that form is of no use as i filled it and sbi closed my complaint...
I have all recordings of Myntra executives harasssing me and making me fool, , , i will take legal action against them all and drag them to court...

I'm raising this compliant on myntra application which offers online purchase of fashion items. I had purchased a shoe of rs.1, 399 on myntra on[protected] by paying prepaid through upi, but due to some reasons i had cancelled it. They've said that the refund of rs.1, 399 will be credited to your bank account in 10 business days. I was waiting for long time but the refund was still not credited in my bank account. I had contacted them for this issue but they given a reference number[protected], with this number i approach my bank to know further but the given transaction reference number was not traceable said by the banker. The myntra saying that my money was initiated on[protected] but till now i didn't received my refund and they often says that my money was initiated but i don't know where my money is gone. Kindly file a complaint regarding this issue. Since more that 60days i didn't got my money back. Kindly do the needful.
Thanking you

I order a roaster shoes and i received defective one, the shoes was tone, left shoes, right side, i request to exchange it. And when delivery executive reached he's just refused to exchange the shoes because it was tone, how the heck those it make sense. Therude behaviour of executive was of next level, now all i want is a new and perfect shoes, thanks myntra for the worst experience ever.

I prepaid for 3-piece set (3000/-) but i received only 1-piece on delivery (Incomplete set).
What proof is required for such incomplete and wrong deliveries, the onus to prove is on customer alone? Am suffering loss of 3000 rs.
I have raised this issue, but have been told that package was delivered intact and quality check has been done. However i am the bearer of the loss and am still waiting for my refund or replacement for incomplete delivery.

Ordered online from myntra on 3rd of nov 2019 and myntra's courier partner ecom express did not deliver the courier till date and pathetic customer care service by ecom express and myntra! The consignment was sent by myntra using their partner courier ecom express. Myntra never took responsibility on tracking the below courier and advised us to deal with their courier partner ecom express directly.

Order number:[protected]-5859003

Courier with tracking number [protected] is not delivered to me till date. I got a mail from myntra on nov 7th 2019 that my order has been delivered but i didn’t receive the order. When i called myntra, they provided me with the tracking number and asked me to contact ecom express. They refused to take a complaint and told me that they will not accept the compliant as i'm calling after 5 days (I called them on 7th day) of receiving the order confirmation email. They refused to accept that it's their responsibility to check with their courier partner ecom express. So, i called the ecom express customer care and raised a complaint on this. Later i called them several times till date and every time i call them they say that their team is looking into the issue and they will give me an update within 24 to 48 hours which never happened. Sometimes they place my call on hold for a very long time and they even cut my call in between. It is very pathetic experience with both myntra and ecom express customer service. I even spoke to their next level managers but of no use. I told them to refund my amount if they cannot resolve the issue but they didn’t do that as well.

In one line, these people are very unprofessional.

I believe that this item has been stolen by the courier staff or misplaced and hiding the truth.

Under the consumer rights act, online retailers are responsible for all goods until you receive them. Myntra should own the responsibility of my missing order and should refund my money.

Sir, phone no. [protected]... Email [protected]@gmail.com
Account on myntra,, my refund for vero moda jeans order no.[protected]-7852601 was initiated on 14 feb,, i was asked to wait till 24 feb... I haven't received it yet... Myntra executives have harassed me and mentally tortured me by saying that this is ur reference no. 85215220046006171214231... They told me to talk to bank and fill up a sbi customer form... On contacting sbi, bank executive told me that no information can be provided by reference no... Talk to myntra...

Received a defective product without the belt and torn belt hook so i returned it the next day itself and i got a message from the quality check department of myntra saying my product did not pass the quality check... I need my refund or else i’m contacting the higher authority as this is a fraud... On first place you send a defective product n on returning it you don’t accept the product

I had ordered a reebok shoe, and once you order you will try it. It didnt fit me, so i placed a return request and the quality check team returned it back ! the shoe is spotless.. the sole is clean .. have no idea what was the reason for rejection.
also attaching pictures.

I have been a loyal customer and this is no way to treat a customer, on rejection you need to give a reasoning and atleast listen to a customer. How can you claim a shoe used when the sole is clean. I have faced a loss of Rs.6000. This is not justified.

Return order no. [protected], i returned the product because it was old and contains stains on it. All the tags are remain as i recieved them.
Now i recieved a message that it was put on hold as it doesn't pass quality check.
This is not a fault from my side. First myntra has sent me a very old used product and when i placed my return request it is put on hold.

I want my money back as it was not a issue created from my side.
I have already mentioned while returning that the product is old.

I had ordwrs kurta set woeth 1399 and paid the same via xash. 2dys later i openes it wen i reachd hometown and saw it was not fitting properly immediately on 21 i placws return request with the original product and tag. On 23 i got text saying qualitu check failed hence held. On calling custormer care they say the samw slogan of bwing much concrned and aaked me to wait. Wht is thos...

. Hi, your return request for libas women pink & silver printed kurta with palazzos & dupatta (Return no. : [protected]) has been put on-hold as it did not pass our quality check process. Please contact our customer care for further help. Click here (http://mntr.se/yfbx638668p) to know more about our quality check process.

This is to highlight that i received a fake mk watch..
I am a loyal user of mk and other luxury brands and i’m aware on how to differentiate a dupe from an original.
I can attached pics if needed.
I’m wondering about all the years of past purchases i’ve had from myntra and how much of it is actually original.
Please look into the matter as this is a clear fraud and unacceptable.

I tried to order from myntra and my money 1048 has been deducted from my account and order is not placed and i have not got any confirmation for refund. Please inform mynta and airtel payment bank for refund. This is not good service provided by myntra. I am not happy with myntra. Money gets deducted but it does not accepts the payments and payment is reached to myntra. Transaction id-[protected]

I returned two items amounting rs.314.40 and rs. 349 and received the message as ' refund processed' on 3/02/2020 with two 12 digit bank reference numbers for two refund transations. Even after 19 days i still did not receive my refund in my account. Bank says 12 digit reference number doesn't exist, it is always a 23 didit arn number. Please accept your mistake and refund me my money, myntra. The return number for rs.314.40 product is [protected] and for tge rs. 329 product is [protected]. Refund my money immediately. I have even mailed myntra my accoumt statement starting from 03/02/2020 till present which clearly shows no refund is credited to my account from myntra.

I returned two items amounting rs.314.40 and rs. 349 and received the message as ' refund processed' on 3/02/2020 with two 12 digit bank reference numbers for two refund transations. Even after 19 days i still did not receive my refund in my account. Bank says 12 digit reference number doesn't exist, it is always a 23 didit arn number. Please accept your mistake and refund me my money, myntra.

I placed an order for h&m jacket on 14.01.2020 vide order no.[protected]-9361701 from myntra as per enclosed screenshot, which was delivered to me on 17.01.2020 but all i found was an old used sweater in the package instead of the h&m jacket which was expecting to be delivered to me as i paid humongous price for it. The box packing which i received is a small box in which only a sweater or similar items can be packed not a parka jacket as it requires a big box, which clearly shows that i did not received the right product as all my details are affixed on the box.

Now when i raised issue with myntrasupport team regarding my concern, i was told that they did their quality check and delivered the h&m jacket only and closed my query without any proper resolution. They said that they have declined my return & refund request and their decision stands final. I again raise the issue with myntra but they said that as they have reinvestigate the complaint so there is nothing more they can do and they will not refund my money.
When i offer them to send any executive to check the box they said that after re investigation the complaint can not be entertained further. I know they will not check the box as it will reveal their fraud and they say the they shipped the right product but what about the delivery??? Isn't myntra responsible for right delivery also.. How can they decline my claim when i am ready to show all the proofs.
From 17.01.2020 i am continuously following up with team myntra but instead of refunding my money they always repeat a same line that your claim stands decline. They are harassing me from last one and half month..
I request you to please look into the matter and help me to get my money back from this fraud shopping app i. E. Myntra. It is my hard earned money...