Myntra.com Complaints & Reviews

I placed an order on myntra. The order was not delivered but says delivered. It said delivered on march 2. However two days later the delivery guy called an said the parcel is yet to be delivered. I was out of station. On 10 march i called it said that request cannot be processed as there is a 5 day cap. Had the delivery guy not called the complaint would have been made earlier. Moreover from the date of call from the delivery guy it has only been 5 working days

I ordered a pair of Tommy Hilfiger sunglasses worth Rs. 3999 (discounted price) on 18th February, 2020 and received it on 22nd February, 2020. After trying it on, I didn't like how the sunglasses looked on me (as it didn't fit me well) and so, I raised a return request on 24th February stating the same reason (Return No. [protected]).
On 25th February, a delivery executive came and collected the product. The same guy came back after 10 minutes and handed back the product saying it doesn't have a price tag and so he can't accept the product. Although it had a brand tag but he said a price tag is a must. I explained him I received the product with a brand tag hanging on the product and the price sticker and bar code sticker on the plastic carry bag. Yet he refused to accept the product and asked me to file a complaint or speak to a customer service executive. As soon as he left, I received a SMS stating your return request is on hold.
After this incident, I spoke to one of the customer service executives and she assured me that my issue will be resolved within 48 hours as I have the bar code and price sticker intact on the product cover. But that didn’t happen. Instead, I received a SMS saying your issue has been resolved. I checked the status of my return request on the mobile app and saw they have declined my return request. This made no sense and hence, I called back on the customer care contact number. Spoke to a new customer service executive (as every time you make a call you end up talking to a new person with hardly any or zero knowledge about your complaint) and once again explained the whole story and received another 48 hours of hope from him.
This happened 2 more times and finally I demanded to speak to a senior authority. This time I was told I was speaking to a complaint escalation supervisor and he told me once the return request is declined nothing can be done. I demanded a proof, a CCTV footage or any proof that proves that a price tag was present when the product was handed over to me. He was quite for few seconds (for a moment I thought he slept and I had to perform the cruel act of waking him up from his beauty sleep) and then he said if the price tag is missing the customer has to bear the loss, irrespective of what actually happened. He also said his executive made a mistake by accepting my complaint at the 1st place. So according to him, their only mistake was to register my compliant and entertain me.
I am very disappointed, annoyed and disgusted with Myntra’s customer care service’s response and attitude towards their customer.
I have been using Myntra since a very long time to purchase different apparels and other accessories. But never ever did I imagine I will have to face such a horrendous experience from such a renowned brand.
After this incident when I searched online for Myntra’s review, I came across so many similar unresolved complaints (more than 50 complaints related to “missing price tag” issue, within a span of 2-3 weeks). This indicates that Myntra has come up with a new scam. Their return policy is actually fake and they are using this “missing price tag” rule as an excuse to con people.
Someone needs to take some action against this and I seek your help and assistance to solve this matter as Myntra has made it clear that they will not be able to help me on anything and this is their final decision. I have attached all the pictures of the product, tags, price and barcode stickers and request you to kindly look into this matter, as I think many people are getting fooled and harassed, on day to day basis.

I Tried to order a shoes from myntra for Rs.659..Money has been deducted from my account but the order is not placed. I got the message from SBI that the money has been transferred to myntra but the order is not placed..I have contacted the customer service and they told to wait for 48 hours but still the order is not placed and also not declined. But Im a bit afraid so please do the necessary things

I have purchase a sweatshirt from myntra due to size issues i have tried more than 20 time to return the product but all the time its autmatically get cancelled i have talk several time with myntra customer care executive they just given me assurance be calm your product will be definately return more than 3 times i have talk with their senior but the result was the same. I am tied of returning my order form january i am trying to return but till now its has been not return. So please help me against this...

I've ordered my products from myntra, but the delivery boy refused to deliver to my home and asked to either collect order myself or cancel the order. He even said to complaint to myntra but he us not going to deliver the product. I even raised an issue with myntra services but no response from them yet. They said that they will resolve the issue but delivery box is speaking the other way. I dont know if i can trust this site again or not.

I applied for returning my defective roadster black jeans, but it failed the quality check process. I got message regarding that. After that i haven't received any update from myntra. I called in myntra support thrice, but they keep on postponing it and texting me that my issue has been resolved. I want my money or product back as soon as possible as it has been more than 15 days.

I had bought multiple products and returned the products successful by 20th feb ideally i should have received the 20000+ amount credited back my credit card but myntra didn't process it and now i have credit card amount due for 10th march. The customer service executive is not ready to connect my calls to managers too. I have the recording as well. The total amount refundable is more than 20000.

Hi team

I have ordered one of product kids blue ucb sweater which was prepaid in the dec 2019 and not received any update about the same till march 2020

I have done multiple follow ups with the customer care on emails and phones but myntra customer care team is helpless and not bothered and giving the same response that they are checking or will get back and they finally emailed that product is delivered.

I also warned them that i will take it forward but again no action was taken by myntra team and even not took the matter so seriously.

Please do the needful

Thanks

My friends have gifted me myntra gift card of rs. 2000 and whenever i mention the card no.in the app while making payment it shows incorrect card no.in fact i am just pasting the no. Have registered complaint with myntra customer care and they are just fooling around from last 10 days and not providing any solution to my problem. Whenever i call them they response is your problem will solved in 24 hours but it is now been 10 days. How can i raise this to next level?

I have ordered an puma grey shoe, instead got a puma black sneaker without any tag. When approached myntra regarding the same, they rejected return or exchange of the product.
Below is response from myntra

Dear customer,

This e-mail is in regards to the product "puma men grey whisk idp sneakers" pertaining to the order number 113395899200620849203.

Please accept our sincere apologies for the inconvenience caused to you.

This is to inform you that the product was shipped to you in a proper and intact condition after a successful quality check. Hence, your claim has been declined.

Thank you for choosing myntra as your shopping destination. We truly value your association with us and thank you for your support and co-operation.

Regards
Myntra
India's largest online fashion store

I have received used item from myntra on dt. 5th march 2020 orderno.[protected]-7381303 i immediatly call to delivery boy but he said i has shown delivered and can't picked then i process for return then next day delivery boy came and did not pick the product and said this is used item please get approve the return, but don't how i have to get approve for return.

I had ordered a ishin (Women blue & white printed kurta with palazzos), in 20th feb 2020 (Order number:[protected]-7373601).

After receiving this dress we found its size wasn't appropriate for me, so i returned it. Further i received an email that my refund has put on hold.

So i tried to call on the phone number provided over the website, and it can never be connected. I message them my contact number to contact me back but that also didn't work.
Now i am feeling like no way to contact the customer care.

Please contact me on my registered phone number and let me know about my refund. And if some problem related with this.
Really its very disappointing when we shop frequently from some website and at the end they do not respond our companies.

I put an order for one of the product from myntra on 23 of feb 2020 and which was supposed to be delivered on 11 march 2020 but without giving any valid reason myntra has cancelled my order, which is unexpected. As i faced a inconvienence from this because myntra has cancelled it on the two days before the delivery. My order no[protected]-3788503.

I ordered a product o[censored]cb blue jacket which i m returning in the same condition which seems to be dirty that itself i got delivered with dirtiness.. Now i m returning the product but they pick up boy refused to take pick up and talked with me in the very rude manner and put the pick up on hold.. I want to return the product as the myntra did wrong to me by delivering me the used product and the return is within the returning peroid. Order i'd of my product is[protected]-3239003

A jvl ear phone model number jblt110blk was ordered through myntra vide[protected]-3370601 by nupur singh on 22 feb 20. However when the product was delivered on 25 feb it was a substandard local peoduct. When myntra was contacted it asked to contact jbl who was again contacted who asked us to contact myntra.in the entire process the money is lost and no one is taking responsibility. My mob no is [protected] and e mail add is [protected]@gmail.com.

I have ordered a puma shoe for my son on myntra on 12th dec 2019 order i’d 112873703608498523503 but they delivered a girlish shoe to me on 20th than i raised a request n followed them for atkeast 10 times to exchange it but again they have sent me the same girlish shoe on 26th dec...:i have started following n raising complaints again n again but now they have refused to take it back or for refund

Hello team,

My order no[protected]-8941801 is due on 9th of march 2020.

I would request you team to please deliver my order by 6th march 2020 as i will be going out of town for my function.

I expected this team to give updates about the shipment but they are too slow to update.

So i request to please take into consideration this request to deliver my shipment early on 6 march 2020

Thanks,
Pooja kamble

I had ordered bike shoes which was delivered to me on February 20th 2020. However at that time the tag of nike was not available in the box and the item was not good so I placed the return request on the same day.. post which I received the confirmation from them that product will be picked up on February 21 2020. However continuesly for 6 days pick up executive gave me missed call and then I received the msg from myntra that your product would not be picked up as executive was unable to reach. It continued for 6 consecutive days. Post which I raised the complaint with myntra for the same and finally the executive arrived and he denied for the return of the product as there was no product tag available in the box and he went back .

Then I raised the complaint with myntra again they asked me for the images of the box and I did it within quick time. However today I received the confirmation from them that the product could not be returned as it did not pass the quality test..

I had already confirmed that I haven't received any product tag inside the box and also confirmed them that product was unused..

Therefore I request you to take serious action against them and help he in return of my product. Attaching the images of the product as asked by myntra for your reference.

Hello, my name is meenu my order id is[protected]-6988401. I had placed a return request on roadster bag but they rejected it saying it had no price tag. Its a false call as the bag had everything i did not even use it. I had placed the same bag order few weeks ago and they shipped me wrong product. Its a fraud site stop buying stuffs from here. Disappointed!!!

Order no:[protected]-5674601
Hi I have ordered a blue blazer from Myntra which I received on 28th of Feb 2020 and because of size issue I have placed a return request on 28th of Feb 2020 at night hours . On 2nd March 2020 a pick up person of Myntra had collected the blazer from me. Immediately after the pickup guy left with the returned product I was trying to check my app when will I be refunded for the same and while checking it I have seen that while putting a return request I have selected my 4-5years old salary account number which was not been closed . Immediately without wasting time I called Myntra customer service and have spoken to MANSI named lady . I have escalated the matter to her she had promised me and have given 100% assurance that the money won't be initiated to my old salary account no and however will be transferred to my new account number . I asked her is the refund initiated she had said that because the pick up person had collected the product on that day itself so there would be some quality check after that it would take around 3-4days to initiate the refund process and she will be updating my account no and will certainly be initiated to my new account no. Right during the call she have shared an email where she asked me to fill all details of my new account no and immediately I have sent her reply on the same email with all updating account name and number. I have Attached a screenshot of her email. Also I have shared a screenshot of my revert email.

On the very next day that is on 3rd March 2020 i have called Myntra again at the morning hour so that to reconfirm that my new account no has been updated. But the reply i got from that person was really disappointing. He said that my refund had been initiated to my old account no not the new one. when I asked the reason he said it's been automated process and thus been refunded to my old account no.
Now again while narrating the whole story of mine. again the representative has given me confirmation that the refund will be initiated to my new account no and not to worry about that. and he gave me assurance that someone from their team will be calling me back. I received a call from PIYUSH from escalation team he literally started saying me that it's an automatic process of their app and they have selected the old account no. And will not be able to help me . Now while narrating the story again he said his team as in the lady Mansi had given me wrong information so they wont be able to help me.
Now If that lady would have told me in the first call that selecting the account no is an automatic process then I would have asked them to credit in my myntra credit so that I can use it afterwards but No she had fooled me saying " dont worry maam I assure you to transfer the refund in your new account no, please share your new account details on the email which I have shared with you" . And afterwards everyone started saying me it's the wrong information given by our team we apologise .
They are trying giving me reference no of SBI ACCOUNT that was my salary account which might have now converted to savings account because of non closure any which ways I am not going to get that money. Additionally I have to run to banks to ask them . Simple things could be done if she wouldn't have given me the wrong information and fooled me and making my job cumbersome.
Piyush, Mansi, Sagar sukhla being in a so called escalation team doesn't have manners to talk to a angry customer. They were asking me to shut up and let them speak. Is this the service a regular customer get ?
I want my Rs 852/_
Myntra had fooled me
Myntra had given me wrong information
Myntra escalation team had asked me to shut up and let them speak
Disgusting experience with Myntra
Mansi the lady who provided wrong information on day 1
Disgusting disgusting