Myntra.com Complaints & Reviews

Hello sir/ madam,

I have ordered 2 tshirts 1) roadster 2) ether tshirt on same day..10 - aug - 2019.
Order no :[protected]-7168203

Also it has been delivered by ekart courier in which 25th aug 2019 one order has been dispatched tracking id mynp[protected] i received message also.. But my delivery address is office address and due to sunday its closed on that day and m at home... That day only on 5.22pm i received msg that your product is delivered... Which was not delivered to me...
Same time i contact with your customer care one lady also speak with me... She said that the compliant will resister and you will get feedback till 30th aug...
Then also after 3-4 days yesterday i have call one another customer care person...
But i think there is no response from your site...

I hope will get my money back... Or get my parcel..

I've placed my return request three days back i. E. On 26-08-19 and they notified me that my order would be picked up on 27/08. From that day i've been getting a mail daily that your order would be picked up today but nobody have turned up yet. I even called the myntra service centre and they told me that my order would be picked up by 29-08-19 but nobody has come to pick the order up and i got a mail that return pickup failed.

Though I’ve previously forwarded you people messages about the scam you people are doing. But I couldn’t get a proper response from you people. Here is the proof forwarding to you then to the entire world.one should be appreciated for who you are not what you’re trying to be. I hope this video open your eyes and in future you don’t show fake products .

Dear myntra,
I had ordered a casual brough, which i received after a week or 2 of placing the order, but it didnt fit well so i dicided on returning the item, then after almost 15 days i get a notification that the item has not passed your quality check, really!!! The item didnt even fit me so how come it can be damaged or used, i tried contacting your customer care but sadly it never responds, it may only be a small matter for you people but its our hard earned sum so please look into the matter🙏🙏🙏

I had ordered a kurti and a sweatshirt from Myntra, I wasn't home to receive the order then I received a message saying the package was delivered which in fact wasn't delivered to any of my family members or my friends. When I contacted Mantra customer care about this they sent me a sign to verify, which I called them up after 7 days saying it wasn't recognizable they claimed they cannot do anything about it.

Refund amnt is not credited
Refund Transferred - 111316924042101218203
Amount- Rs. - 4421 - Bank reference number is[protected] .
The Bank statement as you requested .
After enquiring the Bank There is no Refund amount.
Respond as sson as possible Its been 2-3Months.
No response...
Their Work process is so slow

This is regarding order no:[protected]-5318603 (Black solid leap backpack-wildcraft) ordered on 19th august.
Instead of the above mentioned product a different product was delivered, when trying to ask for a replacement no proper response was given even after sending a mail and contacting myntra. It's been a week since and still no proper action has been taken, however the full payment for the item was made. Kindly respond and do the necessary.

I have ordered a joggers on myntra which they never attempted to deliver. But after so many live chats, customer support calls... They just tell me to wait 24hrs/72hrs everytime. Still didn't received my refund of ₹628.95

Their customer support is just worst. They always say that will inform me within the given timeframe which they don't. Worst company i've ever seen. Screenshot attached for complaint id & order id

I am highly disappointed with the myntra's service. I have recently ordered 3 items (Order no[protected]-4702903) out of which 2 items i need to return as i didn't liked it much on wearing but i can't.

There is recent points stupidity introduced which i clicked unaware of the exchange/return block.

Calling customer care did not helped at all! I got an answer this is company's policy, nothing can be done now. Is this the way you give service to your customers? Creating confusion due to new features? And not helping the customer? Why can't you revert the points and allow me to return/exchange.

I also work in software industry and i understand whenever new features are added, customer do face problems and mistake happens and you should have a resolution to correct it

Being a regular myntra customer, i expect a resolution to this.

I have ordered a roadster
Men white solid sneakers. Myntra has delivered the damaged piece. The buckle was broken and the sole looked like a used one. I immediately requested for return. The pickup guy pick product after 5 days and i got recieved from myntra your return request has been declined
Courier boy giving me return waybill no. Product already return myntra not giving my refund kindly refund my money worst service by myntra

My myntra account has been hacked by someone who is from Delhi. Hacker used my myntra gift credit of 2000₹ and bought one fit it kind of band.I got to know when I had received few OTP for my order and when I logged in I saw the order is placed already. I canceled it right away and changed my password.
From my account address And I found one new address and Mobile number is been used for the order. When I called him, the guy one the other side said I'm a hacker I hacked your account, Complain to anyone if you want and do whatever you can. He was so rude.

The main question how would he know I have myntra credit. Because hacking a normal user is no use. I suspect there is some problem with Myntra as well

Hacker address and mobile number.
Malkeet,
Agrawal sweets Near reliance fresh,
Kokrala,
West Delhi,
Delhi.
Mobile :[protected]

I ordered a here and now mid rise blue jeans, but when it was delivered, there was a different jeans inside instead! I placed a request for exchange but they refused to collect it since the item did not match the picture of the order he had with him (Of course!) i had ordered this item during the myntra sale and now regret it. For some unimaginable reason, myntra does not have email support and when i tried their phone lines, i could never...

My refund of ₹1714 jas not yet been initiated even though it has been 2 months since i returned the product. When i cross checked with the customer care they said that they have refunded the money to an hdfc bank under someone else's name even though i never shared any such details with them. Inspite of making multiple call ti their customer care all they say is that i wait for 3 working days and they would contact me back which they never do. This has not only caused me a waste of time and money but also mental peace.

I had placed an order with myntra.com on 12th aug, 2019. My order consisted of junk jewellery namely a pair of earrings and 2 necklaces. It was a prepaid order and supposed to be delivered on 19th aug, 2019. The address given was my home address.
On 19th aug, 2019 late evening i received a text message from myntra stating that my order has been delivered.
I had not received any delivery from them. Subsequently, i reached out to the customer care and raised my concern. They told me that they would share the proof of delivery and instructed me to raise a complaint if i do not recognise the signature.
I checked the signature and obviously it was not mine as i had not received any package from myntra.
I raised a complaint with myntra customer care highlighting the same and they raised an incident for this.
After few days, they came back saying that they have indeed delivered the order.
Now, i have not received my products and my hard earned money is also gone.
I had been a very long term customer of myntra and this is how they value their customers.
I am attaching all the emails and screenshots.
Please help me out.

I had placed an order with order no:[protected], [protected] on Myntra which was delievered to me on 18th August and I had placed a return request with 2 times on the same day .I was provided a waybill no :[protected]and was told to wait till 23august for the pickup. But no delievery agent contacted me for the pickup, I even contacted xpressbees the assigned courier service regarding my pickup but they said the fault is of myntra.I logged a complaint regarding it through Myntra customer support and I was told to wait for 72hours from 23 to 27 that is today those 72 hours are over and whenever I am calling them they are just telling me to wait for next 24hours. Plz arrange my pickup and return my money, how can u just trouble your customers like that.

I placed an order on 11th august which delivered to me on 20th after delayed for 4-5 days. The product was of poor quality, placed a return request on the same day (20th of august) with return no [protected], maximum days for pick up the product was 24th august. However, no one came to pick up the product and i did not receive any communication from myntra or any other pick up person, i keep on getting the message of rescheduling, which was not done by me. I logged a complaint on 25th over customer care executive, however, after 48 hour no action was taken to expedite the process.

Customer care executive keeps asking me to wait for a longer time to get any details. It is already been 17 days since i placed the order and already been 7 days i placed return order. Myntra executive keep delaying the process without given any proper reason. Kindly resolve the issue.

My order from biba came incomplete, without dupatta. I also wanted a size exchange so i placed an exchange order.
Delivery guy told me to get an approval cos the piece was not complete and my exchange was not fulfilled.
I got an approval and once again deliver guy came... But this time he came with some wrong product (Instead of my size exchange, he got some very small thing...).
I had a doubt so opened packet in front of him and rejected the exchange. I kept my original incomplete set and refused to take this order, which was not mine at all.

Now, rather that handling my exchange, myntra people gave marked my order as delivered and closed order.

I have made soo many calls, complaint n8mber 803...
Spoken to so many people.. Everytime a new escalation manager calls me or emails me to say.. Mam you have received your order...

Now, currently, im so pissed off with myntra that i just asked for a refund. My complaint has been going on for i think august 10th ir 11th.. But no closure...

Just that one day, i could see a return option on my product so put it for a refund.
Now again, the same delivery boy comes and says mam your item is incomplete and i cannot accept, please take approval again...

And now again new escalation manager comes into picture and says you already received the exchange!!!

Goshh! How do i explain that still have the original l size with me...
Nothing else got delivered to me???

Pleasee, i have only one request, please attach approval so i can get my refund..

And second, dont get a new escalation manager to call me.. To explain my issue and repeat same loop again...
I have done this with at least 4 people... Meghna, surbhi, narender, and now some new guy emailed yestetday saying same nonsense!!

Note: one manager tried to show me proof of delivery also... That i had signed...
When i cross-checked.. It was not my s9gn or any of my family member sign... So did they just forge a signature wiyhout any delivery??? Thats a criminal case!!

I am trying to apply a goodwill coupon i recieved from myntra to the product i added in my cart but after applying a message displays saying"your cart has no appilcable product for this coupon" this coupon is nearing expiry. Many a times i talked to myntra customer care executive they told me that this coupon will be applicable to "shopping offer 16"catalogue. I tried applying the coupon to items under catalog "shopping offer 16" but the same message saying"your cart has no applicable product for this coupon" is displayed. One of the executive told me to uninstall the app install again and then apply the coupon to the product coming under catalogue"shopping offer 16" i did this too but coupon is not applicable still. I think the coupon is just a spam

Hloo sir...
Sir i'm swagatikabanerje. My register email address [protected]@gmail.com
My order number[protected]-8177901. Sir i want return my product. Plz sir help me i am very upset. Sir, tell me one thing i ordered, after that you sent me wrong product. And i complaint was given to all product is clean approved but delivery agent not pickup my oder and flash mentioned. About which i had complained many times to customer care. After you have deactivated my account. I apologize very much if i have made a mistake. Forgive me once sir. Please sir help me and return my product... Teherfor i pray you that. You will be slove my problem. My phone number [protected]

Hloo sir...
Sir i'm swagatikabanerje. My register email address [protected]@gmail.com
My order number[protected]-8177901. Sir i want return my product. Plz sir help me i am very upset. Sir, tell me one thing i ordered, after that you sent me wrong product. And i complaint was given to all product is clean approved but delivery agent not pickup my oder and flash mentioned. About which i had complained many times to customer care. After you have deactivated my account. I apologize very much if i have made a mistake. Forgive me once sir. Please sir help me and return my product... Teherfor i pray you that. You will be slove my problem.