Myntra.com Complaints & Reviews

I had ordered several times from myntra. But this time, in one of my order i had to suffer a lot. I had ordered a libas women black anarkali kurta worth rupees 1032.15 on 9th of august. I had not received the product. However, it is shown as delivered to me. I had raised a complaint regarding that on 13th of august. I called customer care several times but they said we are checking, we are checking again and again. Then on 19th august i got a mail

Dear shelly,

This e-mail is regarding your order number 111724269738971428503.

We understand that you are upset with the incomplete order that you have received.

As per your claim, product "libas women black printed anarkali kurta" was missing from the package of the above mentioned order.

Before we ship any product, it undergoes several stages of quality checks. Post reviewing your case, we see that the product was shipped post a stringent quality check in a properly sealed package.

We have also received a confirmation from our logistics team that the package was delivered in sealed and pristine condition to the same address as updated while placing the order.

We regret to inform you that the claims stands declined.

Thank you for choosing myntra as your shopping destination. We truly value your association with us.

For any further queries, please feel free to contact us.

Regards,
Swapnil | myntra

I had now called so much and requested them to refund me for the product that is not handed over to me. But, they are saying, we understand that you didn't received the product but we can not do anything from myntra once the request is declined. I am unable to understand who can such a big company cheat and put a deaf ear to complaint's of such a frequent customer.

If there is some missing person you as a company having thousands of employees can not bear and you are are expecting customer to bear it. Missing product is not a big thing, it can happen but the way myntra team take it and is not ready to resolve the problem and refund or deliver the product is a big problem. Not resolving customers query and putting a deaf ear to it is a very shameful act at thier part.

I hope my complaint can be a lesson to myntra and help to those who had to suffer. I am expecting honest solution and refund to me as well as other customers struggling with same problem.

Myntra you lost the place as a first shopping option in my heart and i request you to stop troubling and fooling people :- (.

I had ordered a hair mask and colorbar primer recieved spilled cosmetic items, when contacted customer care they told me they will surely help me, then after 48 hours i recieve a call again and they inform me that they refuse to take my return or refund me for the same.
This is highly unacceptable.
I am very disappointed as i am suffering and even when it is not my fault.

I ordered people women blue skinny fit mid rise mildly distressed cropped jeans but i dont like this product so i had decided to return this but on 20th august due to net problem i send return request and get refund in myntra credit but i wanted my refund in my bank account i was complained in myntra customer care that i wanted my refund back in my bank account but they denied they ignore all the story of due to net problem request goes to myntra credit .They said to me that myntra credit is non transeferrable but i want that amount in my account so please its request to help me out to bring my rs.880/-back to my bank account .

I want to return rose gold toned shimmer marc loir sandals but there is no return option on the app instead it is asking me to confirm the delivery which was done 10 days back.. Also when i tried to confirm the order it asked me to back later.. I have been trying this summer since very long and want to return the sandals.. Pls do the needful as soon as possible

OOrder no.[protected]-8457101
Till now item not delivered
Whrn checked status its showing customer refused. But i never recieved a call from myntra for delivery.
Deliver my order as soon as possible
Worst ever service.
First time i ordered something from myntra. And this is the last

mo: [protected]
[protected]
[protected]@gmail.com

I ordered 2 aks kurtis.
Order number[protected]-4298901
Aks women green and marron printed a line kurta
Aks women blue & white printed anarkali kurta

The kurtis delivery status shows to be delivered on 19th august 2019 but never received by any. I checked with all my family members and neighbors a. Called customer care but they didn't respond properly.

Didn't expect this kind of customer service from myntra. This will be my last order from myntra if this issue is not resolved.

I need complete refund or the item to be delivered properly.

Item claimed to be delivered on 19th august 2019 but never received by any. I did double check.

I order anouk kurta on 11 august which they first tried to deliver on 14 th august and replied with customer unavailable then again on 15th i got the similar msg then i called customer service and they told me to wait for a day then in 16th they gave me number of delivery boy when i called him he said that he will come by 4 then when i called at 5 he said he doesn’t have courier and after sometime i got an msg as customer unavailable. Again i called on 17 and lodged a complaint of which they told to look into matter within 48 hours there was no reply. On 19th they automatically updated that customer refuse to have product i called again on 21 st and they have same to say wait for a day they are not even bothered to cancel the product and refund even after requesting them every time.

I was trying to place an order with myntra.com through their app on 19th august 2019 and i was making the payment rs 1504.65 through airtel money wallet. Due to some problem i dont know why but money got debited from my account but no order was placed with myntra. Myntra denies having received the money but my payment has been made. Haven't received any confirmation of refund from myntra side even though i keep calling their customer care. This is totally disgusting... I called them 5-6 times..

I purchased a watch of fossil from myntra.i went to receive the delivery and then i gave the amount to the delivery boy and asked him to open the package so that i can make sure about the product.while i was giving him the money and he was opening the package i noticed that the seal of the box of the watch was already open.when i came home and opened the box to see the watch i noticed that it was first copy.it mans fake.then immediately i went to fossil store and asked the agent to check the watch.he said that this watch is fake.so i call the customer care service and told them all about this.they accept my refund request and me to wait for 5-6 days to wait for refund.i didn't use the product and kept it with care and waiting for pick up back this product.i did not expect this from myntra.myntra cheated me.i hope myntra refund my money as soon as possible. Otherwise i will complain about this in consumer court.
Order no.[protected]-7436303

Ordered a Rakhi gift for my sister on date 8th August. Myntra delivered the same to someone else (as showing in myntra app) and then they cancelled it and refund the money. But thing is that if I'll order the same again then the 1st thing is that it deliver to my sister very late and the second thing is that the cost of the same product is higher now. Why I'll suffer for the mistake which myntra and their courier partner did. Firstly I'll get the same product with too much delay.. My sister is still waiting for that and the second thing why I'll pay.. This is not the my mistake. Kindly do the needful help as myntra customer care guys talking rudely and they are saying we can't help. When I told them to transfer the call to senior they are simply saying. I'm the senior most and we won't help you. This is not the way myntra need to behave with me as this is not my fault I order that gift prior for Rakhi only then they are taking lots of day and then behaving like this. Please help me

Hello there,

This is a complaint regarding myntra's unresponsive behavior towards customer's concern. I had ordered a product in a sale from Myntra, at first I have received a damaged product then I requested for an exchange of this product. The wishmaster refused to take my product back snd he asked me to call customer care, I did the same and I got the assurity that It will get exchanged on phone call but they have placed a "return" request for the product. I have mailed the customer care executive regarding this again but didn't received any mail or call. At last I had returned the product because I had left with no other option and the day I returned the order received the reply with fake apologies and saying that since you have returned the product so thry can't do anything.

I have received my refund money but the time and hope I lost for this couldn't be repayed.I request you to take a necessary action against this so that no other consumer should get to suffer .

I ordered wet n wild mega glow highlighter and recieved a fully broken product. All the highlighter came out. Ordered with much excitement but very sad with delivery. Definitely people think twice to order next time. Did not expect such kind of delivery from well known website myntra. They should have a return policy for atleast damaged products. Very disappointed. Please look into the issue. Myntra is loosing a customer as amazon or nykaa delivery is best.

Last time rs 149 was charged on shipment free product for which i have not received my money back.

This is the second time and it brings great disappointment to complain about myntra.com. I have not received the refund of the product worth
Rs 340. This is such a misfortune that i am facing this from my favourite shopping platform.

If i do not get the refund this time, i am sure that myntra.com will never be in my good books of shopping...

So i’ve bought it from myntra app on 31 march around i’ve been using this product for a while and it was superb experience but now on it occurs some problems in that neckband its not working properly and in right earpiece its beeping and irritating sound, and then afterwards its not connecting and not even charging. My neck band is under warranty so i request you to help me out of this!!!

I want to replace if it’s possible or to service it!!!

This is Komal.

On 12/8/19 I placed order at Myntra Order Number[protected]-7315403 and till 18/8/19 order status showed out for delivery but today when i checked order status it showed returned to origin.
Without even approaching delivery boy returned the order back. I didn't even get a single call from delivery boy from Myntra.
This is very disgusting.

Kindly look into this matter and get my order delivered.
I hope your customer care services look after this and help me out.

I had placed an order for 2 sweatshirts for gifting it to someone. The order was delivered on time. There are Myntra Insider points attached with all the purchases, which i claimed for the above mentioned products too. Now i need to exchange the size to XL as it didnt fit my friend. Just because of claiming those 100 odd points, Myntra is refusing to exchange the product. The Customer care is also of no help and the escalation supervisor named Sachin is sure that he is the senior most authority to whom i can raise the concern.

I just need to get my products exchanged as these sizzes are of no use to me. Appreciate quick help on this please.

Dear team,

Please note that i have neither placed any order number 111695972414245055503 nor received the
Goods.
You have despatched to some wrong person against wrong order. I had
Returned raymond suit and refund amount of rs.5384.96 was awaited. As per
Telephonic conversation, you have credited the amount to myntra credit on
3.8.19.

Someone have hacked my account. On complaining with mytra they denied to help. They are saying the product have already been delivered so we cannot help you in this.
If i was having credit in myntra then it was there responsibility to look over the balance.

Seems like myntra is only using our balance.
I want to file a strict complaint regarding myntra.com for allowing frauds on there website.

Hope someone will look into this and myntra will teach the lesson and i will get my money back in my account
Regards

Ran khurana

I have placed an order of two products from myntra on 4th of august and the order no is[protected]-9664801. There were two products, one is highlighter and the other one is loreal eyeliner. The parcel got delivered on 8th of august. I was out of town since 6th august and came back today. When i opened the parcel today, there was only a highlighter in that, surprisingly loreal eyeliner worth rs 577 was not in the parcel! So i called to the customer care and they bluntly answered that you have to call us in 48 hours of delivery, it is beyond that so we can not help you! This is how they treat their customers? I was not in a town, so how is it possible for me to check the products in the parcel? And it is solely their responsibility if consumers receive their order properly or not! And they were literally told that they can't help in this case! Please help me, it is not a small amount, its 577 bucks!

I have put the return request for two items on 6th august.
1. Hrx by hrithik roshan blue solid non-wired lightly padded sports bra hrx-aw18-wk-3356. — which was to be picked up by "xpress bees". Rid: [protected]
2. 2go women black tights — which was to be picked up by "myntra logistics".
Rid: [protected]

Both the return was picked up on 8th august by the boy from "myntra logistics", when i asked for return acknowledgement slip, he denied me giving that.
I got the message acknowledgement of return item and refund for rid: [protected], but for the first item didnt recieved it til date.
Have raised a call 4 times with myntra customer service, but they have denied my return refund.

Attaching the message screenshot.

I had canceled an item which i ordered online on myntra. I had already paid for it online through my credit card.
But due to some circumstances i had to cancel the order.
I have so not yet received the refund.
I kindly request you to look into the issue and solve this problem.

Order number:[protected]-9056603

Refund amount: rs. 588.00

Kindly do refund the above amount to my account.
Hopeful customer