Myntra.com Complaints & Reviews

Hello there,

This is a complaint regarding myntra's unresponsive behavior towards customer's concern. I had ordered a product in a sale from Myntra, at first I have received a damaged product then I requested for an exchange of this product. The wishmaster refused to take my product back snd he asked me to call customer care, I did the same and I got the assurity that It will get exchanged on phone call but they have placed a "return" request for the product. I have mailed the customer care executive regarding this again but didn't received any mail or call. At last I had returned the product because I had left with no other option and the day I returned the order received the reply with fake apologies and saying that since you have returned the product so thry can't do anything.

I have received my refund money but the time and hope I lost for this couldn't be repayed.I request you to take a necessary action against this so that no other consumer should get to suffer .

I ordered wet n wild mega glow highlighter and recieved a fully broken product. All the highlighter came out. Ordered with much excitement but very sad with delivery. Definitely people think twice to order next time. Did not expect such kind of delivery from well known website myntra. They should have a return policy for atleast damaged products. Very disappointed. Please look into the issue. Myntra is loosing a customer as amazon or nykaa delivery is best.

Last time rs 149 was charged on shipment free product for which i have not received my money back.

This is the second time and it brings great disappointment to complain about myntra.com. I have not received the refund of the product worth
Rs 340. This is such a misfortune that i am facing this from my favourite shopping platform.

If i do not get the refund this time, i am sure that myntra.com will never be in my good books of shopping...

So i’ve bought it from myntra app on 31 march around i’ve been using this product for a while and it was superb experience but now on it occurs some problems in that neckband its not working properly and in right earpiece its beeping and irritating sound, and then afterwards its not connecting and not even charging. My neck band is under warranty so i request you to help me out of this!!!

I want to replace if it’s possible or to service it!!!

This is Komal.

On 12/8/19 I placed order at Myntra Order Number[protected]-7315403 and till 18/8/19 order status showed out for delivery but today when i checked order status it showed returned to origin.
Without even approaching delivery boy returned the order back. I didn't even get a single call from delivery boy from Myntra.
This is very disgusting.

Kindly look into this matter and get my order delivered.
I hope your customer care services look after this and help me out.

I had placed an order for 2 sweatshirts for gifting it to someone. The order was delivered on time. There are Myntra Insider points attached with all the purchases, which i claimed for the above mentioned products too. Now i need to exchange the size to XL as it didnt fit my friend. Just because of claiming those 100 odd points, Myntra is refusing to exchange the product. The Customer care is also of no help and the escalation supervisor named Sachin is sure that he is the senior most authority to whom i can raise the concern.

I just need to get my products exchanged as these sizzes are of no use to me. Appreciate quick help on this please.

Dear team,

Please note that i have neither placed any order number 111695972414245055503 nor received the
Goods.
You have despatched to some wrong person against wrong order. I had
Returned raymond suit and refund amount of rs.5384.96 was awaited. As per
Telephonic conversation, you have credited the amount to myntra credit on
3.8.19.

Someone have hacked my account. On complaining with mytra they denied to help. They are saying the product have already been delivered so we cannot help you in this.
If i was having credit in myntra then it was there responsibility to look over the balance.

Seems like myntra is only using our balance.
I want to file a strict complaint regarding myntra.com for allowing frauds on there website.

Hope someone will look into this and myntra will teach the lesson and i will get my money back in my account
Regards

Ran khurana

I have placed an order of two products from myntra on 4th of august and the order no is[protected]-9664801. There were two products, one is highlighter and the other one is loreal eyeliner. The parcel got delivered on 8th of august. I was out of town since 6th august and came back today. When i opened the parcel today, there was only a highlighter in that, surprisingly loreal eyeliner worth rs 577 was not in the parcel! So i called to the customer care and they bluntly answered that you have to call us in 48 hours of delivery, it is beyond that so we can not help you! This is how they treat their customers? I was not in a town, so how is it possible for me to check the products in the parcel? And it is solely their responsibility if consumers receive their order properly or not! And they were literally told that they can't help in this case! Please help me, it is not a small amount, its 577 bucks!

I have put the return request for two items on 6th august.
1. Hrx by hrithik roshan blue solid non-wired lightly padded sports bra hrx-aw18-wk-3356. — which was to be picked up by "xpress bees". Rid: [protected]
2. 2go women black tights — which was to be picked up by "myntra logistics".
Rid: [protected]

Both the return was picked up on 8th august by the boy from "myntra logistics", when i asked for return acknowledgement slip, he denied me giving that.
I got the message acknowledgement of return item and refund for rid: [protected], but for the first item didnt recieved it til date.
Have raised a call 4 times with myntra customer service, but they have denied my return refund.

Attaching the message screenshot.

I had canceled an item which i ordered online on myntra. I had already paid for it online through my credit card.
But due to some circumstances i had to cancel the order.
I have so not yet received the refund.
I kindly request you to look into the issue and solve this problem.

Order number:[protected]-9056603

Refund amount: rs. 588.00

Kindly do refund the above amount to my account.
Hopeful customer

On 19 july, i shop a "crocs women grey sneakers" from myntra.com, (Mrp 3, 995 inr) but costing me 3, 196 inr.

Order id :[protected]-6050001

Item delivered on 24th july, evening.
The product delivered, however, was not as shown on the website. Apparent price and color difference, yet same article number.

I received a "crocs women black sneakers," uk 3, mrp 4995.

Every...

Hi i am akansha. I added a top into my bag from tokyo talkies black and white striped wrap top product code was 10027283. Next day it was out of stock i want to know when it will come again. I am waiting for this top please again add this top in your stock i am waiting for this top. I m sure that myntra will son add this product in there stock i m waiting...

I ordered a calvin klein shirt on 3 rd august it was delivered on 8 th august.. Bt due to size issues i want a larger size in exchange on 8 th august bt it was supposed to be delivered on 15 th august.. Bt still i have not received it... The shirt is little pricey.. I am worried about the money... I have to attend a function in a week and want to wear that shirt i think its a fraud game played by myntra... So i ask to take necessary steps against them

Online shopping items in myntra cancelled but amount not refunded. Myntra informed that refund has been processed on[protected], it will take 7-10 days to reflect in the source account.
Amount - rs. - 649.00- bank reference number is[protected]
Amount - rs. - 796.00- bank reference number is[protected]
No amount credited to my account till date. It may please be noted that if the same amount not refunded within a single day i may go for further course of action.

So it's the 16th of august today and it still shows the day that i ordered.
I want to get it delivered by the earliest.
Its a unisex crocs.
I don't know why it is taking such a long time to get it delivered.
I trusted myntra so much but i guess it just proves me wrong.
I would like if you can fix this as soon as possible.
I have a birthday coming up and my package is still stuck in day i ordered.

Hi team,
My name is priya. I am highly disappointed with your myntra service, i placed one shirt with cost more than 570 rs on 23rd of july 2019 but not received yet, whenever i call customer service they asking to wait for 48 hours. I lost my hope please refund my money i will not place any order here after in myntra.

Tracking id ml[protected] and order no.:[protected]-6481101 i want my refund. Myntra cheating valuable customers. My account name is manikandan and mail id [protected]@gmail.com

I will make a social media escalation if i am not getting my money back.

Thanks and regards,
Priya

Hello,

I placed a exchange request for my shirt with order id:[protected]-9644501 which was to be delivered by 05-aug-2019. The order is out for delivery but there is no update after that. I tried to contact myntra multiple times but everytime they asked me to wait for 48 hours. I’m not getting any proper response on this request and it is still pending after 10 days. Today also they asked me to wait another 24 hours and it is really frustrating. Please help on this issue.

I'm placed an ordered park Avenue formal shoe. I got only empty box. When complaint against my product after one day i received email from myntra your claim has been declined..i called and asked the reason they said.. we delivered your product after quality check..they said if you have any video..who make video during opening any package ? Seriously if you order undergarments before open you’ll make video ? i just want to know..attached order id and all about product.

I had ordered 4 kurtas from Myntra's online shop(website).One was delivered to wrong address and the other one in untrackable. I had raised 2 INC cases. After multiple calls to Myntra - I have received the package that was previously delivered to wrong address.

However the fourth Kurta which is untrackable - I am unable to get any sort of resolution from Myntra. All I am requesting for is a refund.

I don't receive any email based updates from Myntra . I am having to call myself into Myntra's helpline every 24 hours and follow up . So far no resolution.

Absolutely disappointed with the customer service and regret having made the purchase and for having made the payment upfront.

Ref number of the incident raised: IN[protected]

Myntra has cancelled the item(RIKIDOOS Boys navy blue solid tailored Fit single-Breasted Blzer with size 3-4) that i have booked on 21st July'19 and i am keep on tracking the order and it is showing as shipped from past 15 days and today i.e. on 14th Aug'19 I have been told that the item has lost in the shipments and could not be delivered. I have already paid for this order and they guys told be that by 22nd Aug'19 my amt would be credited. That is nothing but 1 month i have waited for the product. I have contacted the customer service on call and they are saying that we cannot do nothing. One more thing that i have coversation with the escalation matrix which is a worst and worst team to say the same thing that the basic customer care executives told me. To say the same thing Myntra is paying extra amount and bearing the employees for the escalation matrix. I don't understand that to say the same thing myntra is maintaining two teams and paying salaries for both the teams. Great work Myntra.. Well experienced.