Myntra.com Complaints & Reviews

श्रीमान जी,
प्रार्थी महेंद्र पुत्र श्री नेपाल सिंह, ने शहर बिनोला तहसील मानेसर जनपद गुरुग्राम में स्थित म्यन्त्रा कंपनी में नौकरी करता था। प्रार्थी की सैलरी किसी अन्य व्यक्ति द्वारा निकाल ली गयी। जिसके सन्दर्भ में प्रार्थी लिखित रूप में विस्तारपूर्वक अपनी शिकायत दर्ज़ कराना चाहता है
अतः श्रीमान जी से निवेदन है की प्रार्थी की शिकायत पर उचित कार्यवाही करने की कृपा करे। आपकी महान कृपा होगी। धन्यवाद

Sir i had ordered a roadstar black and grey strips shirt, sir actually i got a grey shirt instead but i realized after few days after. Now i don't have the tags & mrp sticker. Myntra is refusing to exchange without the price tag & mrp. Sir please help me i dont have the price tag & the sticker of the product. I want to exchange my product. I realized it is my mistake since i had throwed out the price tags. Sir please help myntra to enable me exchange my product without any price tag since i don't have any

I had placed a return request (Return no. : [protected]) with myntra on 19th july which has not been picked up till now. The pickup executive will not visit and state the reason as i have resheduled. The pickup executive visited once and he talked bad and used abusive language. Why cant you assign another executive. I have registered my complaint three or four times with customer care but no action has been taken. This is the last time, i am visiting myntra, but i want you to register a complaint against the pickup executive. And please pick up the return order. Pathetic services and worst customer care. Jabing and amazon are far better. I just regret myself that i visited your website and i have to go through this mental stress.

I received all 3 products yesterday which was free from delivery charges.. I am charged rs 149 on products which claimed free shipping..
It's so stupid for a brand like myntra to make such blunder and even though i contacted customer care, they couldn't provide me valid justification for the same.. I want the refund of my amount of rs 149 as i have already sent back all three products.

I have go for weekend so i place my order before 1 week and i’m waiting for my order and when i saw in myntra app in tracking details, there my order is cancelled automatically without any information given to me and it’s not good way to behave i contact in customer care they told my agin place the oder i’m not not satiated with this types # mistakes done by myntra.

I ordered 5 tshirts last day from myntra.
Then i got the confirmation mail which says that order has been confirmed. Again another mail which says 3 of them is shipped..

But the problem is that my myntra app doesn't show my orders in the order section. It shows that there are no active orders to show. I can only view my old orders. I cannot view or either track my new orders

I ordered a nike shoe on myntra i got the delivery, after unboxing the shoe i found that the original nike box is missing it is delivered in a myntra box. I reached out to the myntra customer care, i told them about it, however they stated me that it might happen that the box was damaged while packing the product so they delivered the shoe in their on box (Myntra box), they assured me that this is not an issue. I was not satisfied with the answer so i made an exchange request. So the delivery boy along with another guy came to my place on (02.08.19) i handed him the shoe with the myntra box, after checking he refused to exchange my product stating that the original box is missing so they can't exchange. I told him to check the price tag which is there on the box still they denied to exchange the shoe and misbehaved with me. I called to the customer care, i got shocked when they informed me that the delivery boy stated that the product is damaged that's why they declined to exchange the product, however the product is not damaged. I lodge a complain, after few hours i got a mail from myntra stating that they are unable to exchange the product because their delivery boy stated that the product is damaged. I shared the picture of the shoe, price tag and the box with myntra, they checked and told me over the call that this is not a damaged product but still they are unable to exchange as the delivery agent has mentioned that the product is damaged. This is cheating with the customers. Firstly, they delivered the product without the original box then they refused to exchange because the original box is missing. Lastly, the delivery guy misbehaved at the time of altercation.

Hi, i’d had never faced such kind o[censored]nprofessional behaviour with any other online site that i had experienced with myntra. I am a regular customer of this company but unfortunately your quality standards and customer towards responsibilities have been deteriorated. End of last month i had did a shopping on your website almost for 8k and in that i had orders one women pink and black hooded sweatshirt coat 1699, on receipt of the product i noticed it didn’t fit me so i placed an exchange request...in exchange you team had sent me a man sweater which is not at all worth of money and quality which i had spent. They sent me brown colour round neck sweater costed around 1499 product number rdstswsh00020485 and they packed it in a different transparent poly bag whose code didn’t match with the product bar code. I’d placed a return request as soon as i noticed that was not my product which i had requested but no one had came to my address to collect it though the return expected date as per the notification i received was 28th july.

Please note, this is my final note to your team, i need my money back and i’am also entitled for compensation against all the trouble i am going to reach out to your team from last few days. If not then i have to reach out to consumer grievances platform to get it resolve and the copy i will publish it on social and print media about your misconduct and cheating.

It was a pathetic service i’d ever expected to receive from myntra.

Please let me know when will you guys make the return process, for your reference i have attached the photo of what i have requested and what myntra and sent me in an exchange.

Regards
Manpreet

I ordered a mi black wrist band (Order no.[protected]-6533803 on myntra on 14th july 19. Recieved the package by paying rs 1999 on 16 july. Opened the box (The courier boy was still there taking a call) when i found that except for the manual book and cable, rest was missing - including the wrist band. I interrupted and stopped the courier boy to inform him of the missing piece of item. He suggested i call up myntra customer care which i did within 2 minutes (Check the log). I spoke with a representative and told him categorically that the delivery boy had witnessed the absence of the band after the parcel was opened. She registered my complaint and assured of resolution - informing email by 19 july. However, she did not give me the complaint number or anything for the fact that i had registered the complaint. After calling a couple of times (For a couple of days) i finally got an email on 22 july 19. The extract of which is below :-

This is e-mail is regarding your concern related to missing product in your order number 111498295234486533803

As per your claim the mi unisex black band 3 was missing from the shipment. After conducting a thorough investigation and review your claim we have found that the product were dispatched from our warehouse in proper sealed package. Confirmed from logistics that package was delivered in sealed and pristine condition.

Now concerning the above statement i fail to understand why none of the details or the pictures of the opened box or the picking up of the box or cross questioning of the courier boy was done. The reply to the customer is cryptic and of course there has been no responsible investigation. If the case is not resolved legal recourse will be taken.

Sam gill
[protected]
Rita beck gill
[protected]

I had placed an order for 02 qty set of curtains. However they failed to deliver the order. Then second time they we will refund the money and you can place another order we will make sure you will receive this time.
Again after placing order they completely failed to complete the order. Which led me to another loss. And now they r saying we will not resolve or refund the amount. They service isn’t good nor the products. Simply it seems there revenue r dropping now they r thugging customers with not delivering the product

I ordered a trouser it has no zip in it when i filed a return to myntra they said they'll refund money into the bank account...

Now when iam calling them they are like they have already initiated the process of refund they money has been send into your account if its not reflectimg into your account then you have to contact your bank

I mean its not my headache... Firstly they are providing with a default product now even worst they arent even able to cope up with the bank for refunds

Very poor service very poor products and very poor management...

My refund transfered order number 111473623504071767003

On july 26/2019 i received hammer black solo truly twin wireless bluetooth v5.0 earbuds ordered from myntra. When i opened the box, the earbuds were missing from the box. I immediately complained to myntra but after few days they said that they couldn't help. The product packaging is intact with me. I am attaching a video o[censored]nboxing the product.

Order id: 111530294185870321301

For a satisfactory closure, i would like myntra to provide a warning clause before all orders with a risk of temper and what they would like consumers to do in such cases. Also i would like myntra to send me a complete ordered product.

I have ordered 2 tops from myntra and the ordered products were paid on the day of delivery the agent called me i said him that i will be home in 2 hours. Then he gave me another mobile number to call i noted it down what he did is without delivering the product he marked it delivered but i did not received the product i tried calling him on the number he has given to me it was switched off and also on the number provided by the myntra!! But nothing worked i didnt got my product!!! Why u people provide authority to delivering agent rather than the customer?? I m being fooled by the delivery agent and even my money is waste!!!
I want my money refund!!

I have purchased sandal elle brand for 900 rs on discount from myntra in june 2nd week under order number[protected]-8660103 & i have wore the same sandal around 4-5 times only, today when i took it out to wear i saw the material has worn out & also the sandal is about to torn on sides. This is very ridiculous to see a brand selling such a low quality stuff, i am regular customer of myntra but now i think i should stop buying from you.

Please look into the matter & take some action..!
Take back the sandal

Refund amnt is not credited
Refund Transferred - 111316924042101218203
Amount- Rs. - 4421 - Bank reference number is[protected] .
The Bank statement as you requested .
After enquiring the Bank There is no Refund amount.
on 29th of june the refund is processed by myntra.
Max it would take 10 days but its been 1month.
amnt is not Credited in Our Account.
Its Been more than 1month.

Solve the Problem as soon as possible.

I have order three product but cancel before shipping and they messaged me on 21st july about the refund but after 10days also it was not credited to my sbi account. Myntra customer care agents says contact with the bank. after contacting with the bank customer service they said to contact with the merchant. very disappointing .pls do the earliest to refund. also attaching below the refund statement provided by myntra

I have ordered color bar spotlight illuminating lotion (Mrp -950- discounted rate 710) but in place of that i have received on 30.07.2019 color bar stay the day finishing mist (Mrp-850- discounted rate 680) in the same price which is very disappointing and as per myntra norms cosmetic products are non returnable so we cannot approach for replacement at any cost and it's my birthday on 5th august for and as a part of forgery they have kept the item with wrong mrp packet as mentioned on bar code. Item kept inside is of different mrp (850) and mrp printed on bar code is of different mrp (950). I am buying so much product from myntra and i trust a lot on this website in spite of any other online shopping portal but this time i felt cheated

My return request for the wrong product i got was submitted and the pickup was there i gave the package to them i got an email stating that i will get another email asking about my bank account details but i didnt recieve any email till now and i am waiting for my money to be refunded as soon as possible as i opted for cash on delivery do something as soon as possible i am a regular constumer of myntra and this time i am really disappointed from their attention towards my problem i called two times and they agreed to the return request firstly they handled me the wrong product with very bad condition now they are not giving my money back

I placed an order for gear duffle bag on 21/07/2019 it is not delivered yet. Whenever i call customer care they reply that within 24 hours they will mail the status but till date no mail or sms updating about the product. That item is not getting canceled too neither from my side nor from their customer care. I am calling them for the same issue since a month. My money is stuck with myntra.

I ordered a tommy hilfiger bsckpack 1 months before and i sent return request on the same day, because that bag size was small for my laptop.. I did not use it at all and i send return request on the same day.. I m student and i m busy untill 3 pm. One time corrier called me for pick up. I was not able to answer him and then i called, he did not answer.. He did not come since tgat day, almost one month is passing from that day and no one came for pick up.. I payed 6000 rs for this bag... I want to know why myntra is doing some thing like this.. I called to customer care service more than 5 times, first they sent me one email like this : u had complaint from used product (Which i did not complaint like this and it was regarding to bag siza which was small) and then they told we will not accept the return! Again i keep calling to customer cate, they told me that 100% they will do return within 6 days, still tgey did not send a single email regarding to my request, even i had ordered one tea pot with cash payment, same thing happened and because i was not at home that corrior canceled my item and it returned without my opinion... Its post problem and not me.. Even i asled for self shipping the myntra team told me not to do.. And now i m really confused... Its 6000rupies and honestly i want some good item which is usable... I m student and this money is valuable to me but i feel myntra is just cheated me with this product.. They did not send me a single sms or email.. And it was a valuable product, i was not able to keep it in securatory gaurd... So unhappy and disappointed with myntra... I wanted to order so many other products but once this tommy hilfiger back pack and tea pot delivery and return requests had canceled, i stopped ordering from myntra since their team is really not responsible about the expensive items and they just want to receive the money and not take it back! I feel cheated... I will not order and i m gonna order from main brand apps, myntra just cheating people!!!