Myntra.com Complaints & Reviews

This complaint is against myntra.
Very bad experience.
Day before yesterday, i had placed on order on myntra. Yesterday i got a message around 1 pm that your product has been delivered. I never received any call prior to delivery nor any mail, just a messafe product has been delivered.
When i reached my pg, i asked there, they haven’t got any parcel from myntra.
I have ordered earlier also and have always received them successfully after getting a call from the delivery boy, but this time no call and no product.
It is a prepaid order and i am not getting any proper response from myntra.

Please help me in getting my money back.

I had ordered and received Under Armour running shoes in the first week of july 2019. I have been following with myntra since to return these shoes as the app is showing that the product has returned to origin and i have no option to place a return request. I have send many email and called countless times to get this resolved and everytime i am told that within 24 hrs my query would be resolved. I am so sick and tired of calling their customer service which are completely helpless and unable to get a solution and the worst part is there is no escalation matrix for any issue in the company. i can best talk to the supervisor which i have been doing so for the last 4 to 5 times and they tell me the same thing that it will get resolved within 24 hrs and send me a pre typed response to my email. The supervisor are so rude as the last supervisor i called named Navpreet Kaur told me the exact same thing as the last supervisor and then when i wanted to escalate the matter and ask them for solution as their word and email has no commitement she hung up on me while i was speaking on the call saying that she wont be able to help me further. That is the most rude customer service i have ever experience and never expected myntra to be so bad. i would suggest consumer to be very careful before buying any product from their site and rather buy from brands site directly. Myntra is useless in support

I ordered one esbeda trolley bag on 24th june, 19. I didnt receive the product but myntra was saying that product is delivered. So i tried contacting myntra over a call and the assured me that this issue will get resolved till 16th july. On 18th july i received one mail that your product is delivered, but i didn't receive the product. Again same thing happened and on 15th july they called me n took delivery person on con call, at that time it was observed that the delivery boy is missing and he has not delivered the product. I have call recording as a proof.
N now i registered complaint over a call, their representative said that your issue will be resolved till 22nd july. But nothing has happened. Still i have neither received the product nor my money.. This is the worst service.

I placed an order on Myntra app on 8th July 2019.
Order number :[protected]-2036101

A delivery agent from Ecom express delivered the item on 11th July 2019. I paid Cash on Delivery amount Rs.1952.
That same day I received a message that delivery was unsuccessful. Even though the item was delivered successfully.

I wanted to return this item as the size was not right. But Myntra was not allowing me to generate a return as item was still showing as undelivered.

I called their customer service many times. They said I need to scan a barcode on a transparent bag to mark the item as delivered. I told them there was no such barcode starting with 100 or any other number that I can scan on the bag.

I call them every day. But they don’t respond to my query and not offering me a refund.

Please help me get my hard earned money back.

I will never shop on Myntra again.

On July 20th, 2019 I ordered Samsung Level U Wireless Bluetooth Headphones from Myntra worth INR 2, 999. Delivered to +91 [protected]
The order was delivered on 23rd, July 2019 with some local wrong pair of headphones. At the time of purchase the product was mentioned "non-refundable".
They are selling products on False Context and delivering improper products. They do not have a proper complaint escalation method in place. No email address where a customer can post a complaint.
I would request a full refund of the product purchased.

Bought two products 1. Jeans 2. Sandals which got delivered today 23july2019and received by my husband since i was out.
And without opening the product (Since i was not at home) i collected the insider points for the same. But when i reached home and opened the packages 1. Jeans was too large for me 2. Sandals i was not comfortable at hence, when i tried to return it the return/exchange options were disabled for the same. And when i tried to call their pathetic customer “support” and spoke to their pathetic and very unprofessional “customer support supervisor” called “sakshi” (Last name not know as she said she will not tell her last name) very rude who doesn’t know how to handle or talk to a customer, she is definitely in a wrong career path, denial of listening to any of my concerns and hung up on me “ seriously “.
And prior to that kept saying “ that’s the policy, we cannot do anything else “. My question is why do you have a customer support team when you can’t resolve a simple problem. Myntra if you are reading this please do something, your customer support sucks.
I am a loyal customer of myntra for such a long time and still had to face these things.
Please help me here it’s not 100-500/- bucks it’s 3kwhich is my hard earned money.
Please help me here.

My order no. Was 111297106696150439503. I had placed this order on 21st june 2019. The product did not reached me till 18th july, so i called on customer centre and complaint but still my problem was not resolved. So at last i had to cancelled the order. Even after cancellation did not received full money.
Very bad service by mytra. Expected the problem should have solved after registration of complaint.

Fake orders being placed from my account from my myntra credits. The address and phone number is of some other person. I did not get any update of the order on my phone number.

My credential of the account has also changed.

The privacy is being breached and it is a clear case of data theft from myntra datacentres. My address, email id, phone number, past order details and other sensitive data is now in the hands of a fraudster, all thanks to myntra.

I have full faith on consumer forum and hope they take corrective measures to stop such incidents happening to innocent people

I am a regular customer of myntra and everytime i am satisfied with your service but this time i ordered many beauty products which came one by one as i chose cash on delivery for my products all the products were good but the one which was wet and wild highlighter was not there and wet and wild blush was there instead of the highlighter and it was in a very bad condition i paid 607 rs for the package which was the price of wet and wild highlighter please do something about this as soon as possible
order number:[protected]-4164101

I ordered wet and wild highlighter with many other products which came one by one as i ordered them to pay cash on delivery with order number:[protected]-4164101 i am a regular customer of myntra and everytime i am satisfied with their survice but this time i got a wet and wild blusher instead of highlighter i paid 607rs for this and i got a completely different product with very bad condition i hope u do something about this as soon as possible

I placed an order on 23rd June, 2019 for 4 products on Myntra. Out of that 3 items were delivered on 28th and 29th June but status has updated for all 4 items as delivered then I filed a complain on 29th June vide complain Reference Number-IN[protected] for wrong status. They asked me to wait for 3rd July for resolution but till date no resolution have been provided. I have been calling and sending mail everyday and they replied to wait for 24 hours for resolution. I have asked them to give the invoice and delivery proof but no response received so far. One day I asked them to transfer the call to their seniors then They have transferred it to Manish Gulathi and he assured me for resolution within 24 hours but no resolution so far.

I'm very surprised with their response and way of resolving the issue. Almost 24 days have gone instead of 24 hours as they asked for waiting.

Please help me to get the refund.

Hi i placed an order for a shoe. It came in a cardboard box. It was not nike authentic box. I placed a return and i was at office during the return. He rejected the return saying tags missing. I had got the product in same way only then i placed the return.
Kindly investigate on this issue. Myntra people are saying that it cannot be done since already it is closed. I am. Not ready to take the blame for myself and will. Not bear the cost.

When i asked the delivery agent for the package details he answered very rudely then i refused to accept the package because details for the number of items on the package was not mentioned also he asked for 1771 rs for two packages but he only had 1 package but demanding for two packages when i asked him for the details he answered very rudely he said if you want details go to market and purchase from there but now i want my two products within 24 hr because i have to attend a marriage

I ordered shoes (HRX brand) on myntra on 28 april 2019. I returned it after 15 days back stating there's an issue with the product but it's completely unused.
They got back to me a week later stating that the quality check of the product is failed and they won't be able to refund but they'll reship back the same product to me. They confused my product with someone else's i guess. From then i kept on calling them telling i didn't receive the product. I called the customer care numerous number of times and everytime i call they tell me the same thing. we've raised the complaint and just wait for 3 days and you'll get an update surely but no email no call will i be receiving. I called recently on[protected] and he told the same thing but i didn't receive any news or update. This issue has been going on for the past 2 months. Help me resolve the issue.
order id:[protected]-6109103

I Have ordered "Woodland ProPlanet Men Brown Solid Nubuck Leather Mid-Top Derbys" for 2, 373.00 rs on 24th June 2019. I have paid using my Debit card online. My Order Number is "[protected]-4249401"

On july 8th 2019 i received a mail like Our Style Delivery Agent ([protected]) is on the way for delivery of the product but on that day i didn't received my product but got a mail like ""Your Myntra Ordered item delivered".

So i have registered a complaint regarding this "IN[protected] Reference Number" . But the response i got back two days is shocking . They also informed me like "As per the confirmation received, the order has been delivered." But from my side we didn't received any product.

It is nearly one month of struggling to get back my money but their response is not good.Please help me regarding this to get back my money back.

I have ordered a kurta through myntra (Sangria red printed straight kuta) on 24th june. Order no:[protected]-5934401. The price of the kurta was rs. 713/-. But cancelled the order on 27th june. Usually i used to get the refund with in 7 days maximum. But havent received the refund yet. I called the customer service two three times. But no reply regarding this. Kindly do the needful as early as possible.

This is tejaswini, i have returned two kurtis kne is sangria and other one is visudh kurti but in the status they r mentioning that refund was processed but i didnt get any money from myntra, please solve this problem

And u people are not responding to any of our problems.
What is the use with your customer care
Kindly solve my problem immediately

I purchased above product from myntra on 21st june 2019 which was though delivered to me on time but was without price tag.
I wanted to return the product due to sizing issue, but depsite taking up with the customer care on the missing price tag issue, my return request was not accepted by myntra.

The bar code of prod is[protected] and the return request number is [protected]. Also the incident number is in[protected]

This is pure harassment of customer. Very dissatisfied with the repsonse of myntra and query resolution team.

I bought a dress from them which was delivered on 16th july. I was out of station and checked the product on 20th july. The belt was missing and i initiated a return and they say they cant take it as return in this case is only applicable for 48hrs. On the product page it is mentioned return/exchange applicable for 30 days. I read their faqs for return and exchange policy and nothing is mentioned like that. I have the screenshots with me.
They are cheating people

On the 28th of june, i placed an order of 2 maxi dresses from myntra app and i paid using my debit card online.

After the payment was successful, i was informed that the black maxi dress would be delivered by the 1st of july. I didn't receive any call from the delivery man to pickup the package and at the end of the day i received a message that my package has been delivered.

I had chosen my office address as the delivery address. I also inquired in my office about the package but there was nothing.

I then called up myntra customer care at the number listed in their website to find out where the product was, the person who answered the call had the same information that i was able to see on their website, that it was delivered to me that night.

Then i called then multiple times still there was no resolution provided they just asked me to hold up and wait for another 48 hours. I waited for 15 days still there was no communication from their side.

After that i received 1-2 confirmation calls for the same issue and i was shocked when one of the executive was acting like i've received the package and creating a complaint for no reason. I had to argue back with him.

Then i received a call from myntra, that person took the delivery man on conference call and we both confirmed from him that to whom has he delivered the package to someone else and he also didn't took the signature of the receiver. So the executive asked me to wait for 2 business days and i'll receive my charges for the same.

But i was shocked, i didn't receive any payment even after 5 days. So i again contacted the customer care and that person said that the issue is closed from their end as the package has been deliver from their end and its non of their concern that the package is delivered correctly or not.
I also talked with their higher executive but she was also telling me the same thing and was just trying to ignore the real issue from their end. When i asked her name, she was not even ready to tell me her name and when i asked her like 5 times then at last she replied and that too was a fake name.

Then i received a mail from myntra and this is what the content of the mail is:

—
Dear arushi,

This email is regarding delivery confirmation of your order number [protected].

I understand you are worried since the order status is updated as delivered but as per your claim the package is not yet delivered to you.

However, as per the confirmation post validation the order has been delivered to you from our end.�

If you need further assistance or have any questions, please feel free to contact us.

We appreciate your patience and understanding in this regard and we value your association with myntra.

Regards,
Dharna | myntra
? Everything you need to look good?

Now i have lost the money and i haven't received the product too. Please help in resolving this issue. I will provide any more information needed for the same.