Myntra.com Complaints & Reviews

IV ordered a street 9 dress on Myntra but returned on 13th July but till now the refund amount has not been credited into my account. I have called the customer care many times but they gave me the bank reference number and told me to contact the concerned bank. When I lodge a complaint online in the bank they told me that they have not received any payment from the merchant. So what do I do now?

I had placed an order for 'HARBORNBAY Men Coral Red Solid Polo Collar T-shirt'. The package was to be delivered to me 24th July which did not happen but even though I had not received the order, I got a mail and a message from Myntra that the product has been delivered. I complained about the situation to customer care but they are not accepting my complaint and refusing any help. So now, I have wasted the entire amount of my order and have received nothing!
I don't understand why should I suffer any losses even though I am not at fault in any way.

Order no.[protected]-5881703

I ordered a product from myntra on 22nd June and paid at the time of order and I was supposed to be delivered till 30th June bt i was not delivered. On 6th July I have seen that product is delivered to me but it was not delivered to me and I contacted to the customer care they told me to wait for some days always when I call them. I make call to them every day but they haven't given me the solution against that. They are not giving my product as well as my money. Mytra is a fraud and I'm going to take legal actions against that.
Guys, please don't order from myntra!

Awaiting response to the below complaint sent on July 18th, 2019.

This Tunic was purchased by my wife vide Order no.:[protected]-1233701 and the item was delivered on Fri, 5 Jul 2019.
It is very astonishing to note that in the very first wash the fabric is torn and is of very very poor quality.
Request to kindly change / replace the same on priority.
Also recommended to kindly check and verify the product quality of the manufacturer prior to enlisting for online sales.
This is just tarnishing the image of Myntara.
regards,
Inderjit Singh

I refunded my hrx joggers.. But i was not refunded the amount in my bank.. When ever i called customer care they said wait for 1-3 days.. But the problem was not solved.. After 10 days also.. So i request you to look into the matter. I called them today again they said you will get acknowledgement mail and then you after 1-3 days you will get the money.. But this is not the way they refund.. It already took so many days.

On 16th of july i ordered multiple items from myntra but due to network issue my order does not get placed but total rs 22850 was deducted from my bank account which myntra has immediately transferred on my account, but after14days also it’s not credited on my account. After complaining this with reference no. To sbi online customer care they are not showing any interest and classed my case.. Pls help me as it’s a huge amount for me

I have ordered two tshirts in myntra. I canceled a tshirt. As per myntra, refund will be proceesed back within a week or 10 days, but i have not recieved my refund money back yet.. When i contacted myntra.. Though they have processed money into my source account, i have not recieved any reflections of money yet. So please check of any procession and refund my money back as soon as possible.

I received an incomplete 2 piece kurti set from myntra on 24th july. I was not in delhi. I returned on the 27th and after opening the packet i realized it didn't have the lower i. E. The palazzo. I called up at around 8 pm at the customer care and was told i had to call within 48 hours. Since i was not home and i never knew about this policy where a fault at myntra end has to be born by the customer # elite customer which they say i am. I won't suffer a loss because of their fault.

My name is rohit i had ordered two shoes, one is nike low borough and another one is hrx white sneakers and got the delivery of the products. Later, i had raised a return request for both the product by mistake, i only wanted to return hrx shoe and exchange nike shoe and i was not getting any option to cancel the return request for the nike shoe so i called myntra help line number and asked them to cancel the return request for nike shoe...

Hi,

My name is rohit i had ordered two shoes, one is nike low borough and another one is hrx white sneakers. I had raised a return request for both the product, however i didn't want to return the nike shoe and i was not getting any option to cancel the return request of the nike shoe so i called myntra help line number and asked them to cancel the return request for nike shoe only, but they said they are unable to cancel the return request and they asked me coordinate with the delivery partner. Today the delivery boy came, he didn't call me before coming to my place because he knows my place as he was the guy who delivered the product. So i told him i want to return the hrx shoe not the nike shoe, he collected the hrx shoe and did something on his device and i gotta message stating that myntra is unable to collect the hrx shoe however, then and their i told him that why i got this message, it should be nike not the hrx, he told me as both the product was scheduled for return and i returned one product so the app is showing this, he told me not to worries, they have a tag which they need to scan but he is not carrying the tag, once he reach the office he will scan the tag then the exact status will be shown on my mantra app. I agreed because at the time of delivery, he delivered the product still in my app it was showing as out for delivery and at night the status got charged to delivered. After few minutes a got a call from ivr stating that if you want to cancel your return request for hrx then press 2. Again i told the delivery boy, i want to keep nike then why it is telling hrx, he told me to confirm the cancel, once he will scan the tag original status of the product will be shown. Then i got busy with my work, at 11.30 i checked my mobile and found messages and emails from myntra, i got shocked as i read those mails and messages, there it was mentioned that the return request got cancelled for both the product, immediately i opened the myntra app and checked the order section, there also it is showing return cancelled again return and exchange options are showing. I got frustrated and i called myntra, they told me they have no clue. I was cheated, i lost my money as well as the product.

The message which i received (Hi, your return request for hrx by hrithik roshan men white sneakers (Return no. : [protected]) has been cancelled. For any related queries, please click here (http://mynt.to/e2Z7Y) to reach us.)

I ordered us polo boxers along with other three items in the same order.
Each item in the order was delivered on different dates. The missing us polo boxer item was claimed to be delivered on 25th july 2019 but never received by any. I checked in my company mail room twice. Called customer care but they didn't respond properly and insisted that mistake was from my side.

Didn't expect this kind of customer service from myntra. This will be my last order from myntra if this issue is not resolved.

I need complete refund or the item to be delivered properly.

Order number :[protected]-8067503
Us polo boxer red color from this order is missing.
Item claimed to be delivered on 25th july 2019 but never received by any. I did double check.

Called customer care but they didn't respond properly. Please do the needful immediately.

Couldn't upload the delivery mail due to size constrain.

The return number is [protected]. The product i. E raymond suit which was ordered was received in a bad condition. As a result return was initiated within few hours. The raymond suit (Mrp: 8999) ordered did not even come in a suit cover. The suit was already dusty and creased due to bad handling and packaging. But after the return was initiated and return pickup was successful, the return request is put on hold due to quality check failure....

I have purchased one item from myntra.Today dilvery person come to pick the return product I asked the person for my refund he said my Money will be refund in my bank account but they have not taken my bank account information so I called customer care to know about my refund and they said me that I have chosen Myntra credit balance I requested them many a times to change the mode of refund but they said it is not possible.i wrongly choose...

May please connect my earlier request to refund the amount for item cancelled. But it is regretted to inform you that till date no refund has been given. Mr. Safwan of myntra has given email that refund has been initiated for amount - rs. - 649.00- bank reference number is[protected] and for amount - rs. - 796.00- bank reference number is[protected]. But till no amount has been credited. Please do needful and a line of reply may be given in this regard.

Return number: [protected]

Refund amount: Rs. 524.00

HERE&NOW Women Red & Off-White Printed Empire Top.

Refund is in process even after 10 days of return.

When will i receive my refund amount???

The clothing was taken back from me on Jul 14, 2019.The request of refund got initiated on Jul 14, 2019 at 9.21pm.

Order no[protected]-7432103
Order placed on 20-jul-2019
Cancellation was done by 27-jul-2019

I have ordered "my little lambs girls beige & white printed basic jumpsuit set" total amount was 511.35.

I called to costumer care on 28.07.19 what is the status of this product then i got to know that its cancelled because of out of stock. Then she told that if you want same product order for next time and we have provided 400 off coupon for compensation.
I asked to transfer for your manger i will speak with them she told no madam i cant transfer this call bcz what i have suggested this is the solution for this then i asked why you people not informed earlier she told we never contact over phone we have sent mail plz go through it. Then i asked what is the solution for this no solution. When i will get my refund she said we have already initiated it will reflect 7-10 working days.
Am ordering on 20 its takes 7 days to know that is stock is available or not?
What is the point if we order some thing in online and that will cancelled without intimation and they dint give refund soon also we have to wait for 7-10 more days and i have checking that product price its now showing 975 rs and don't want any coupon, if i use for that i have to spend 1000 then only its applicable

I have had the worse experience with myntra customer service as per the attached emails against my order no. 4775201. I had placed an order for a navy blue striped dress as per the attached image and received an olive green striped dress. They said as per their internal verification they have sent the correct product to me. As per my attached screenshots of the tags and products i have shared proof that product no. 9267143 has been tagged wrongly by their website as a blue striped dress. The product - green olive dress has the same product tag. As per the attached proof i would like the wrong product to be returned and to get my money back!!! They are unwilling to accept their error and penalising the customer instead.

Hi, false offer placed on myntra application, "buy 1 top at rs 599, get 2 extra at rs 1". Got to know from customer care that wrong offer update on application and they have visibility of those terms and conditions then why customer don't have clear/transparent visibility of terms and conditions. Till now i have wonderful experience with myntra but this is very disappointing. Attached are the snapshot of offer and order placed for which i was looking for offer and paid extra 599 unnecessarily.

I have had the worse experience with myntra customer service as per the attached emails against my order no. 4775201. I had placed and order for a navy striped dress as per the attached image and received an olive green striped dress. They said as per their internal verification they have sent the correct product to me. They are cheating the customer by their website errors and sending the wrong products!!! As per my attached screenshots of the tags and products i have shared proof that product no. 9267143 has been tagged wrongly by their website as a blue striped dress. The real actual product is a green olive dress as per the proof shared. Poor customer service and fooling the customer regarding their quality check has led to be loosing over 2000 inr that's is myntra fault. As per the attached proof i would like the wrong product to be returned and to get my money back!!! They are unwilling to accept their error and penalising the customer instead.

Urgently need this issue to be sorted by myntra.com for their carelessness and wrong attitude!!!

As my order number[protected]-9641201 i didn't get that size because of that i go for refund policy on that order. As order was picked from my address on 14 july 2019 today it's 28 july 2019 more than 1 month i didn't get my refund back can you just give that refund asap my refundable money is rs 587.00. Even i contact myntra but there was no response