Myntra.com Complaints & Reviews

I ordered product (Order number[protected]-3247901) on 21th june'19 and the delivery date was 29th june'19 but still today i. E.12 july'19 the product has not yet delivered. A team leader named ananya from myntra customer support said that your complain has been forwarded to case manager on priority and i will get an update within 24 hour (I. E. Yesterday) but still no mail or message from myntra at all.
Does myntra really serious about the customer service or they are just interested in funding to increase the valuation of the company.
Will i get any update from myntra or not. Let see how much serious they are.

I ordered shoes from myntra (Order id :[protected]-3311203) on 04 june 2019. I returned the product because the product in reality was different than what it was shown on the app. I returned product and asked for a refund. Even after 30 days of filing for a refund i did not receive it. When i call myntra they tell me they have initiated the refund, after confirming it with my bank i come to know that no money has been refunded back. I sent myntra picture of my updated passbook but they tell me the same thing. I never faced this problem with other e-commerce sites. Please help me get my money back.

My lipstick which I ordered along with a conditioner was missing in my package, i only received the conditioner and i have paid the whole amount to the dilevery boy, please check to it as soon as possible. It is very irresponsible that a product of rs 294 is missing, i want it really soon, please take action to it and i have already paid the amount to him.

My order number is[protected]-8909001. There was a trimmer, a chappal, and a headset in the order. I have received the trimmer, a few days after the delivery date and the rest didn't received. When called the customer care executive, i was informed that it will be delivered within a few days. Now i got the message that my items were lost and nearly half of my deducted amount is going to be refunded. How can you say that my items were lost which i was payed already? What about the time i spent on this order? And i also want to know about the balance refund.
I have already waited enough, i want the actions to take immediately.

I placed an order on myntra on 30th june with 6 items on the order no.:[protected]-5232901 from the id [protected]@gmail.com. Later i cancelled 2 items. Now 4 items are to be delivered to me, while i made the payment during the checkout through online. And among them i ordered dress berry women grey t-strap flats. These people gave me an update on july 2nd the item is out for delivary and in the evening i got a message from them that the product have been delivered. But i didn't receive any call from the delivary executive or myntra that they came to deliver even though i have provided them the contact details. While i reached myntra regarding this issue they told they will investigate the issue. They told they will get back me on 4 working days, later again they told they have delivered. They told they couldn't find out and they will reinvestigate the issue. But again 4days later they again told we need 2 more days to reinvestigate. Today (11/07/19) morning i got a mail from them named incident id - in[protected] as they have delivered the package from their side. While i reached them on a call they told that they have delivered, they don't have one proper answer for my question.

Here,
1) i have provided the mobile number, delivary executive didn't call me
If the delivary executive had called my i might have took the parcel, he failed in that.

2) i complained on the same day within 30min i get an delivary update from them
While i have reached them on the same day if they took the action on the same time on the executive he might have said where he have delivered

3) they are giving an improper and irrespective answer that they have delivered from their side
They are never bothering that are they delivering the goods to the appropriate person

This is completely because of the negligence of the company on product delivary.

While i questioned them
1) to whom did they deliver
2) do they have any physical proof that they delivered order
3) what is the proof that delivary executive had delivered may be he is using my product
4) they were telling they did the investigation, what investigation have they done and whom did they enquire
5) from todays mail we can clearly see that they were no where worried about the goods were reaching the right person or not

My name is Avinaba Banerjee. I am a student of Christian Medical College, Vellore, tamilnadu.I ordered three body deodorants from myntra in our hostel address. Now the order was supposed to come in two phases. In the first phase the order of one deodorant came in hostel mess and we received it but the second phase the other two deo came on 6th of july but we didn't receive. Now the delivery guy didn't even call us for the order and signed receieved all by himself.our hostel claims that they didn't receive any product and the delivery guy says he delivered it.they are blaming each other. I asked him even for the records of 6th july which he doesn't have.In this context my money is gone.and i have no solution.please refund my money or else give my order.

I had cancelled the order on myntra but the refund issued for the same is not reflecting in my account.. Refund was processed on 24th june and it is not reflecting in my account till now. Reference number provided by the myntra customer care is[protected]. After waiting for 14 working days as said by the bank of baroda customer care, i took the enquiry regarding the refund but then also it is not processed..

I've ordered on 20th june and it should be delivered on 26th june...

I contacted support to check the order status and they asked me to wait for 72 hours which i did..

I contacted after 72 hours and they again asked me to wait for 24 hours...

From then.. Till now i'm contacting daily and i'm only getting answer to wait for 24 hours and the issue is escalated...

I still did get any update on this till now

Customer services represtatives are pathetic..

They don't have any answer about my order.

While calling them they say they will resolve it in 2 days and it has been 25 days now
They are not giving my refund and have locked my account
I tried logging in with my friends account to check whether the app has issue due to rain
But then all accounts i tried on my phone got locked. Without any reason. They re not able to specify anything regarding that. Also, i am a regular customer. I ordered few products from a...

Hello sir/madam,

I have ordered one t-shirt which cost about 1, 833.34 rs. - tommy hilfiger on the 24th june and it supposed to be delivered on the 5th july and i have called the customer service people for an update more than 10 times and they still keep on saying that the delivery agent tried to deliver and was unable to deliver it due to re-scheduled date given by the customer which is absolute lie. They have taken about 5 complaints and still no updates received. They are great liars in the world and making customers fool.

The customer service people were enforced to say the same script whenever the customers calls for new update and they seems to be very less knowledgeable...

I want to cancel this order and want my money back into my account soon.
Please help!

Guys please do not order anything in myntra.

I had ordered one fastrack watch of 1121 Rs from myntra website and made payment by debit card, but due to some reason I cancelled the same order. Now myntra people are saying that they have already refunded the amount, that is 1121 Rs to my PNB debit card by which I made the payment. But till now, I didn't received any amount in my account. Order was cancelled on 23 June 2019 and for refund to be reflected in account they said to wait till 3 July. But till now I didn't received my refund, they had sent one ARN and told to contact PNB customer care, but it is of no use...what I should do now, I am not getting my amount, 1121 Rs

I ordered a watch from Myntra from my account. Order no: 111328225405277992003. Full name of the product is "Fossil Men Grey Analogue Factory Serviced Watch FS5407I_FSS". It got delivered to me on the 30th of June 2019. When I was gonna open the package it felt like its not a watch inside the package. I got scared and I decided to make a video of opening the package. So I started recording and did the unboxing of it in front of the camera. when I opened it there was no watch inside, it was just a stone. I felt cheated and this is a big fraud. I felt like Myntra took away my money for nothing. They committed fraud with this. I paid in full and got stone. What is this happening? how come companies are getting the confidence of doing all this? I have heard similar cases before also but this time it happened with me. Someday it can happen with you also. It's disgusting. I felt so helpless and cheated. This is a violation of my consumer rights. After this, I reached myntra customer care and told all of this to them. They logged a complaint about this. Today I heard back from them and they said that there was no mistake from their side and I will not get my money back. So they declined my request as they have validated it all and it's on me. They didn't even take the video proof from me as they don't have any means to receive it. they said customers cannot send us anything like that. So they said no to even look at the proof which is really fishy. All this was just a fraud and trap. But I as a customer will not sit back and trust my system to fight. I request you to please look into it and help me get my money back or the product. For things like these Myntra should be punished heavily.

I had ordered for Watch from myntra and till the day of my purchase online it has been more than 10 days as I am unable to get my delivery.

Also there were few ups and downs in myntra customer care service when u complain against the delayed delivery, they simply tell u in reply that the logistics people had made two attemps where I know that there were no attempts made by myntra delivery person it was fake attempt...

Even after the myntra logistics have their timings of making despatch between 9am-6pm I had received my first order by 1030 pm at night which is too late which is not safety prospects for customer to receive it and also to let people know from myntra my refund amount is not reflected or credited in my bank account...

Poor service never expect this from Myntra😔

My order number in myntra is:[protected]-8212801. It has been lost during the delivery. My dress price has been increased. So i will not get my dress for the same price i have ordered. I wanted a refund the dress with the same price i have ordered. They have given a coupon which will not compensate. It is not an issue from my end. I want the dress back.

Hi,
Order no:[protected]-1819903
Order not received yet though multiple commitments and now customer care team disconnecting my call, last 10 calls at least got disconnected in middle of it. Escalation team also worst in help, they don't have courtesy of taking ownership even. Everytime asking me to callback, since last 20 days, I'm wasting my time by calling them and THEY USED TO DISCONNECT THE CALL EVERYTIME!! Somebody named Sakshi from escalation team really behaved bad and robotic response, frustrating service, pathetic experience, not at all customer centric service.. USELESS!!!

I had ordered a top from Myntra on 19 June and they have not yet delivered it I have called 5 times in the customer care, every time they say you will get a call back within 24 hours but no call background was done.And now the last time that is the 5 the time I called the escalation team member disconnected my call.
Firstly they don't give a call back and secony when a customer calls this is how they give a resolution.
I register my complaint against Myntra service and against ms Sakshi.

R/s,

This has reference to order no.[protected]-8466401. The product i received, is incomplete (Duppatta missing), which is quite unsatisfactory. I have tried many times to get response from myntra but not get any positive reply till not.
Again i request you to do needful i this regard at the earliest.

Thanks & regards,

Ruby
Registered mob. No.[protected]
Registered email id - [protected]@gmail.com

Hello, my name is akshata inamdar. I had ordered a bulk amount of items during the eos sale. I recently got an update that 2 tops were delivered, but i have not any shipment for those 2 tops. I had my parents available at home, also the watchman did not see the person delivering anything.

It is a kind request if you could look into it and get this query solved as soon as possible. I request you either provide me with the shipment or provide a refund for those two items.

Order number :[protected]-0403301
Date of the incident - 08.07.2019

Looking forward to hearing from you soon.

Thanks and regards,
Akshata inamdar.

I had placed a order on 25th june[protected]-4767101 on the myntra website. But i didnt like it and i cancelled it on the same day itself. The payment was made through my debit card. Myntra gave me the confirmation that they have processed by refund and asked me to wait 7-10 days for it to reflect in my bank account. I waited for 2 weeks but still did not receive the refund. Then myntra provided me with a bank reference number and asked me to check with my bank. My bank said that they did not receive any refund amount from myntra. For the past week i have been calling myntra, then my bank and both are saying to check with the other. I ordered from other sites and all have processed refund and i got it in my account on time but only myntra is having this issue.

Hi,

I'm girish and i would like to shout out to myntra for their pathetic quality delivery and unreasonable delay in their order delivery.

I placed an order a louis philippe accesory gift pack order number[protected]-8403203

I wonder how can a delivery take 10-12 days when amazon flipkart and others are promising in a day or two?

Seriously disappointed from myntra being a long term customer.