Myntra.com Complaints & Reviews

On 21st june I placed order for ten numbers of items on myntr.com.the order no was[protected]-3822403.i paid using my credit card online.i was informed that two of my orders viz Wet n Wild Caramel Toffee MegaGlo Contouring Palette E7501 and DressBerry Women Maroon Analogue Watch MFB-PN-SNT-C30-1 would be delivered by 4th july.but i received only the contour palette (in a totally damaged state and it has no return policy) not the watch.but the tax invoice for both the products were inside the package bag.they have sent delivery confirmation text message regarding the palette only.but when i checked my account's order details for the watch it showed delivered.please take action regarding this.

Hello,
I am lahiri,
I ordered a pair of shoes for a dear friends bday, on june 2nd, the delivery should have been june 11th, it is july 7th and no delivery has happened, also i prepaid the order.
There is no proper support from myntra.
Cant cancel the order, nor do they have proper customer support, i dont even know how to get my money back.
Hope to get help.
The order id[protected] 8150101
Thank you.

I ordered kurta set from their mobile app on 20 th of June... 15 days later they apologised for late processing of order..
And today when I checked the app I saw the order has been cancelled automatically without my permission.
There was no notication for cancellation or warning about being less in stock, when the order was taken.
I want my kurta set as early as possible..

On 21st june i placed order for ten numbers of items on myntr.com. The order no was[protected]-3822403. I paid using my credit card online. I was informed that two of my orders viz wet n wild caramel toffee megaglo contouring palette e7501 and dressberry women maroon analogue watch mfb-pn-snt-c30-1 would be delivered by 4th july. But i received only the contour palette (In a totally damaged state and it has no return policy) not the watch. But the tax invoice for both the products were inside the package bag. They have sent delivery confirmation text message regarding the palette only. But when i checked my account's order details for the watch it showed delivered. Please take action regarding this.

Dear Sir/Madam,

This complaint is regarding the product which I have ordered through a online shopping site Myntra.com, I have placed the order on 16 June'19, and the delivery date was given to me as 23 June'19. It has been 20 days. The amount got deducted fron my account but still not received the product. Evertime when I call them, they just say "We are working on that". I got vexed. The Order No. is
[protected]-7897901.
Kindly do tye needful.

Thanks & Regards,
Mohammed Farhan.

I have ordered huge quantity on Myntra. They give 30 days return policy. But, they come up with feature to collect points on purchase. This feature does not have have cancel points if you have not liked product and wants to return it. When called at customer service, they say it is not returnable since points collected. Points get collected within 2 seconds and they say message appears while collecting points that its not returnable. They are fooling customers. Since no large pop up message comes and message comes in very tiny words which is not viewable from long distance. Its possibly moving message which disappears within second. It was shocking to know this kind of bluff gimmick played by Myntra . Now, since i spent huge amount on these sales days. With this feature, it is seriously concern that no one from company wants to address issues faced by customer. They strictly and very rudly says, we cant help. Kindly guide for above concern, i wanted to fight for this negligence for consumer interest.

I disappointed with your service. I bought a t-shirt and i get different one. When i exchange the order delivery boy didn't accept this t-shirt he say you have different t-shirt. When i call costomer care they also did not solve my problem. Now in return its show retur to origin... Its not about money its about your wrost service and i tell this to everyone about this #. I post image about what i order and what i get

Hi sir,

Myntra is one of the fraud company. I have raised a concern and they have been delaying it with out providing resolution for every 24 hours. I have created an account with incorrect mail id which has spelling mistake, myntra has accepted account and it allowed to purchase myntra credit of 5000 rs with out any verifying my mail id, now when i try to place order myntra is asking for otp which was sent to registered mail id. I called up cust2 care executive and informed them to skip otp part and allow me to buy products or send otp to mobile number, they informed that they don't have option to send otp to mobile number it seems, hence i informed to transfer credit to different account as i wanted to purchase items during sale, myntra cc informed that it will take 4 days to resolve issue. I was upset as sale completed by then, i said ill wait. Myntra customer care have been repeatedly failing in transferring my credits to other account.

I have been spending to literally daily 1 hour speaking to them explaining issue for every new customer care executive and need to express my pain. Everyday myntra guys inform give us 24 hours and again when i call again they say same wait for 24 hours.

I m mentally tired to get my own money back. I m really tired calling myntra
I seriously urge to please help me in getting track of my money.

I have placed return for the two kurtis kne is visudh kurti and other one is sangria kurti, bcz of my absence i have given that kurtis to our girls hostel watchman he has given that kurtis to other myntra associate guy instead to the person appointed for me. Till now i'm unable to get any response from that associate that you have set for my return pick up.
Help me with this matter

It's been more than 14 days that i have ordered but the product is still not delivered. I have ordered it on an offer day 24 of june 2019 and its 6 of july 2019 still i didn't receive the order. I have ordered the clothes from the online myntra application. I didn't get any kind of intimation or any information until now on the products ordered. I am very disappointed by the service and i don't know what to do. Can you please help?

My last order which was denver deodorant is not delivered to me but showing delivered on my myntra app. 189/= rs. Also deducted from my myntra credit. I tried to call many times to myntra help line number but did not connected. Computer says that the number you have dialed does not exist. I am very much disappointed. I want my order order delivered or my money back.

Sir,

Email id: [protected]@gmail.com
Order no. : 111293577561384258503
Amount : rs 545

I cancelled one top from myntra for which i paid through debit card. Its more than 10 days and the money is not reflecting in my bank account. I called them and they told me that the refund has already been processed from their side and if its not reflecting in your bank account kindly get in touch with your bank customer care. They provided me this bank reference no.[protected]. They told me that your bank support team will be able to trace the transaction and will update you regarding the same. They also provided me this link https://cms.onlinesbi.com/CMS/ for registring online complaint. I registered complaint with the sbi but after few days i got replied from sbi that no such payment had been recieved from myntra. Again i called myntra customer support and they are just repeating the same thing refund has already been processed you get in touch with your bank. If you are refunding money its your responsiblity to track the status of your refund and if the money is not credited its your responsiblity to check why its not credited. Bank is saying no such refund has been initiated by you, you are saying you have refunded then where money has been stuck electronically. I was a very big fan of myntra but after this experience i have lost faith.. From last 20 days i am just calling sbi and myntra but sbi is saying myntra has sent you money get in touch with them, myntra is saying we have sent you money get in touch with your bank. Horrible experience

Email id : [protected]@gmail.com
Order no. :111240527828777915503
Return id: [protected]
Amount : rs 541
The same problem is there refund transferred and give me bank reference no:[protected] but still refund is not credited to my account its more than 10 days, they provide me this link https://cms.onlinesbi.com/CMS/ after few days i got replied from sbi that no such payment had been recieved from myntra. Where is money gone, if my money is not back to me it means myntra is a fraud and theif, future i ll case against myntra from last 20 days i am just calling sbi and myntra but sbi is saying myntra has sent you money get in touch with them, myntra is saying we have sent you money get in touch with your bank. Horrible experience

Kanchan sharma
Gorakhpur

Dear sir

I put an online order with the myntra for one pair of mochi men tan textured leather slip ons for rs.1746.00 which i paid through online by my card, but after receipt of the shoe i found it is not fitting to my feet shoe i lodged online request for return of the product & send me the new size shoe o[censored]k7 in place o[censored]k6 size, then i got mail as well as sms for pick up by their team, but unfortunately it had been more than 3 days no one is picking the item for return. Unfortunately this company neither have any other complain forum like customer care numbers or any suitable mail id to further complain. Whatever mail id they have, that do not accept incoming mails. It is quite disgusting & looks like a cheating online marketing company. I request to escalate my issue & resolve.

The return order no - [protected]

Regards.. Pratap rout, mobile no. [protected], mail id: [protected]@rediffmail.com

I have ordered Louis Philippe Sport Trouser on 29th June 2019 and my order number is:[protected]-4500901 which i have received on 3rd July 2019. The size i have ordered is not fit for me and then i called to myntra customer care for return of my product but according to them i cant return my product as i have collected insider points which was collected my be by mistake. I have requested them to take back insider points which i have collected and return my product which is of no use for me due to size issue.
Is this the way myntra do to customers? If they can return my product then why they are not taking back and refund my amount.
Requested you to help me for the same

There was a product bought from myntra. Product of tracking no. Ml[protected] has not been delivered yet. Delivery boy not even made a call yet. The number of delivery agent is either unreachable or unpicked if contacted.
Please help me with this product delivery. Its been more than 5 day late with respect to scheduled date.
Ask them to contact me on [protected] (Chandan kumar)

I request the return of a product I bought off Myntra during end of reasons sale
Its because When I opened the bag the product was different than what I've ordered. So I requested a return request.
Now even when I selected return reason as different product delivered the pickup agent insist that I must return the product that I ordered.
What the hell is happening. How I am supposed to return the product which I never received in first place.
I wish I would've bought off Jabong despite it being a little costliest.
Now what I am supposed to do.
There's not even a word from the side of Myntra as on why my return was not picked and put on hold.
I've tried contacting Myntra but their contact us option seems like broken and never works

Here's order and return details
Order Id:[protected]-0559401
Item ID:- [protected]
Return no:- [protected]

I've attached the photos of the product I ordered and the product I received

Please help me

I ordered on 23th june and they assure me that parcel received on 1 july but today is 5th july till date not receiving any parcel and their delivery boy are so arrogant that they did't properly answer rude behaviour. Is this service what for i pay?? Company don't show any loyalty towards customer this is my first order i'm higly dissappointed.

On jun 20, 2019 i have ordered the "kappa sweatshirt - rs839 (Order no :[protected]-9688401) from myntra. On jun 28th i got the message like product got delivered but i didn't received the product. I complained three times but till no proper reply. Whenever i call, customer support people ask me to wait for 24 hours for update. Already more than 10 days gone, they won't reply properly even they won't provide any email address for communication. I'm completely frustrated. I won't recommend myntra any more. Poor service.

I request the return of a product I bought off Myntra during end of reasons sale.
When I opened the bag the product was different than what I've ordered. So I requested a return request.
Now even when I selected return reason as different product delivered the pickup agent insist that I must return the product that I ordered.
What the hell is happening. How I am supposed to return the product which I never received in first place.
I wish I would've bought off Jabong despite it being a little costliest.
Now what I am supposed to do.
There's not even a word from the side of Myntra as on why my return was not picked and put on hold.
I've tried contacting Myntra but their contact us option seems like broken and never works

Here's order and return details
Order Id:[protected]-0559401
Item ID:- [protected]
Return no:- [protected]

I've attached the photos of the product I ordered and the product I received

Please help me

I by mistake ordereed clothes through an old username the email for which is not functional anymore. After accruing myntra credits, I realised that in order to use those, I would need to provide otp on the email. I contacted Myntra and they said that I can request for transfer of myntra. Credits from my one a account to the other once all the orders are delivered. Now when it is all in place, I have been calling myntra over and over and they are not transferring my money. Worst experience ever! Will not recommend Myntra to anyone.