Myntra.com Complaints & Reviews

My product which i have ordered on june 14, 2019 has not been delivered till now. This is highly unethical and unprofessional of your employees as i have talked twice to customer care but i have been always told to wait for 72 hours which is not completed as it is fifth day of the complaint. Bad.
Now i will go to consumer court.
Yashika
[protected]

I called customer support today around 11:45. Talked to nisha. Needed confirmtation related to warranty of the product which says 1year. I ordered jbl earphones on 23jun. Invoice date is 25jun. As per jbl warranty is ended. I needed the confirmation from mytra via the policy mentioned on myntra webpage. She was not even sure of it. She mentioned all the dates for the warraty. Call transferred rajesh. Asked to share the policy from myntra end. He said no policy is from myntra he denied to share an email for the same. Not sure why they have been hired. He disconnected the call right away. Also did not give information and said no policy from myntra and no confirmation over the email. I was taking and the he cut the call. Great support by myntra.

J mentioned prove me wrong and i will not argue. Provide the policy details.

I order a product from myntra 2 weeks back, and i gave my temporary address because of the delivery date stated. I was not getting any updates regarding my order and i was not even able to track my order even after my delivery date being crossed. I tried contacting myntra through all the possible options provided. I don't why the agents are always busy in the 'chat us' option. So, i tried using 'call me back' option, but never received a call. Then i tried 'call us' option but the call was continuously getting disconnected.
After continuously trying these three things for last 4 days i was able to chat with an agent who was not at all responding to my problem.
Now i have to cancel the order i made, because they are postponing the delivery date and are not even ready to ship it to my new address.

I have given a request for return one maroon solid top. The return no. Is [protected]. The concerned person has come but he has declined return why because the bar code is not matching it seems. But the same tag which i have received i didn't even remove as it is i have returned. Why such problems are arising. Kindly look into this matter and do the needful.
Regards,
Bini.
#[protected]

I don't want to do any purchase from myntra its just i have to check the transaction details so only for that i want to have the access of my account. But they can't even do that... The representative transferred my call to the supervisor after a long hold... And then the supervision also put my call on hold to check whether he can do something abut my query... But again after a long hold my query is unresolved as he informed me that he can tell me the details over the call but can't reactivate the account.

I understand that its a procedure but there is always a way to reactivate the account... And my query is simple... I have wasted a lot of money on myntra... But it's my right to check the transaction of my money... No one can stop me for that. As on last month myntra has already pressurised me to buy a shoe of 2300 rs/- against my wish... Truely unfair... And now i can't see the details of the refund applied on my account.

I accept that it was my query to deactivate the account but i forgot to check the refund transactions... As i was so frustrated with the customer services at your end. But now when i am checking my bank accounts i don't have any idea about the refund status so for that i want to have the access of my myntra account.

I am not sure whether anyone can resolve my query or not but seriously its my right to check the money transaction as its my hard earned money... So please without wasting my time reactivate the account again... Once i will check the details you can again deactivate it... As i don't want to be a myntra customer anymore... I have no money to waste on your company... Would prefer a brand which is loyal towards their customer.

Thanks and regards,
Sangeeta kirar


Complaint status
[oct 29, 2016]
Myntra.com customer support has been notified about the posted complaint.
Complaint comments 1 comment updated: jan 17, 2019
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Comments
Rayansh r
Jan 17, 2019

My myntra account has been locked without notice me. When i contact customer care he told they unable to reactivate account. But i want to know why my account suspend and what about my cashback in this account?
I request to myntra be loyal and give reason.
Thank
Sk zoheb

I had ordered a fossil smart watch on 20th june and i received a fake product on 26th june. Neither is it a smart watch nor does it belong to fossil. The watch i receive is a normal watch belonging to some local brand. I’ve paid 16k for this product.
I need a refund.
Kindly resolve the matter as soon as possible or else i’ll have to approach the consumer court.

Sir i was ordered a brand new levis green slim fit chinos .but when i got the product and i opened that i was amazed to see that it was not the same product which i had order.after that quickly i go for the return request and then the next day courier boy came and he checked the order and not accepted the cloth by saying it is non brand.I am surprised by his response and then i decided to call the myntra and they said they will help but i am very frustrated. Because i am middle class man and this is harsh for me.

My order no[protected]-1052603
I have orderd one dress through myntra but product didnot suit. So we given refund request. The product was picked up by myntra delivery boy on 18 jun 2019 at manipal academy bengaluru chokanahali.
But in myntra account, it is showing that my return request was failed.
And i have not received refund money till date.

I have ordered nike shoes from myntra with order number 9228701 but insteaf of that i got an ugly hrx tshirt with different order number that is 8209003
Address was the same that i have mentioned but the buyers name was different
I have raised a return request
I even spoke to myntra people theg are not responding
I ordered shoes of ₹2000 approx
And the weong product i got is hrx tshirt which is very cheap and price is writern 399
This is a big spam
As you can see in photos i have screenshot of my order
And the order is got i which buyers name is wrong
Kindly look into the matter
How could they do this to me

I had purchased the Blink Go fitness band from myntra, but that has stopped working. They have mentioned one year warranty but when asked where to claim it they are not aware of the information. As it is a myntra house product they should be able to help us with this. Customer care is least interested in the issue and there is not where we can go now. My money is completely wasted. Team kindly request you to take some action and help us from such false claiming people.

Hi team,

I have ordered for zaveri pearls gold-toned floral stone-studded bracelet-one size. But when my mom opened it, the package was empty.
Enclosed are the pictures of the same.
In the myntra app i couldn't find any option to raise this complaint rather than just return and exchange. However, in the faqs i found about pilferage usage but nowhere mentioned how to raise the complaint. As i'm an nri customer i'm not able to contact them over the phone. But for any queries, the team can contact in the local number provided in my myntra profile.

Regards,
Anupama.

Hi,
I am a regular buyer from myntra. I ordered a levi's top worth 1019/-. Instead of the top i received a male spykar jeans worth rupees 2499/-. I placed a return order for the exchange of the wrong product. Everytime i placed a return request no one came to pick it up and it was either rescheduled or cancelled. Return i'd : [protected]
Yesterday the picking agent called me and refused to accept from my pick up point (Office) instead asked to return it at my home address. I agreed to that even. But the picking agent refused to provide me acknowledgement slip or a message regarding pick up accepted and said he has no battery in his cell phone. Again they are not agreeing to pick up the item from my delivery point.
It's very annoying to receive such a behaviour and customer service from much reputed myntra.
Kindly do the needful
Mail id : [protected]@gmail.com

Your delivery agent had come on yesterday at my office at 9 am in the very early morning, but my office timing starts from 10 a. M and i had also told him to come after 10 a. M. However, he did not come till today and i have still not received my ordered product. I am so much dissatisfied with your services.

Pls look into my matter otherwise i will file complain in consumer court.

Delivery agent no [protected].

My mobile no [protected]

Ordered product supposed to be delivered on 19 june 2019 but not yet delivered order number[protected]-3706801. When i contacted customer service they just say to wait for 24, 48and72 hrs no response or resolution. Please help the consumers rights. Please help to regulate on ecommerce website they take the don't take care of customers even with vogo i faced this issue.. Customer service is not respecting customers

Myntra has not delivered by order ending with 90601 that was placed on 06 june 2019. It was expected to be delivered on 16 june 2019. I lodged a complaint on 18 june 2019, but they are only dragging saying to wait for 24 hours everyday.
Also they are not refunding the order money. I being a regular customer of myntra feel cheated at their behaviour and solution they give. They are also not looping me into the complain mail so that i can get the status. Kindly help from such fraud things.

Locked my myntra account without any information.there are many returns and refund.my money has been stucked but instead of providing refund myntra locked my account and every day says that i yo wait for two working days...plz help me myntra is very fraud company customer care is not giving any response .. there are huge amount stucked there .the account id is [protected]@gmail.com when i m trying to open the account .the page shows that account is locked

Dear sir/madam,
This is to inform you that i have ordered clothes from myntra.com online shopping i paid through online and they are taking longer time to deliver this is all gamblings or exchange of products from original to duplicate. There is no proper responce or problem solving from the customer care people the take 72 hours sometimes 24 hours but the problem remains unsolved. My number is [protected]. Name: l. Satyanarayana. Visakhapatnam, andhra pradesh-530016

Hi,

I purchased two products i returned one of them while returning i asked them to refund money to my bank account, they added back to myntra credits, and some amount to my bank. when we requested to add money back why they should add to myntra credits?
I would want my amount to be credited to the bank account which was returned not to myntra credits.

Return number: [protected]
Refund amount: Rs. 576.00

So disappointed with the services of Myntra.
I received the product today. It was in a basic cardboard packing. Being a makeup product, it should have been properly packed in bubble wrap so that it’s safe against being broken instead it came in a zip lock packet. The highlighter was entirely broken when I opened it and the product just spilled all over me.

One month back i ordered zivame night pant but got a body shapener instead of it, i complained to its customer care but they suggetsed me to mail the pictures now while mailing the mail is undelivered the address the provided is not accepting my mails,
secondly again i ordered a globus t shirt instead of which i got a shirt i complained again but no action taken .
thirdly i ordered under garment which is showing delivered in status but i didnt received my parcel its been 2 months i complained but no action is taken yet