Myntra.com Complaints & Reviews

As already informed on 2nd july 2019 to myntra customer service, i had placed an exchange request for the libas blue and green striped kurta l size to xl size on 25th june but it didn't happen as the delivery person denied to accept it saying some serial number is missing. Since 2 days i was receiving messages that the exchange delivery attempt is failed though no delivery person tried to contact me. On 2nd july the delivery person came but didn't take up the packet saying some serial number is missing and declined the exchange delivery. Though the original packet, bill and tags are intact i couldn't find which serial no. He wanted. When i called up in customer care they didn't ask about any serial no. Or not even informed where it could be, but asked for the bar code no. Only and said they had raised a complaint about the delivery and in 72 hrs it will be resolved. And now i have received a mail saying that the exchange itself has been declined may be because the delivery man couldn't reach me. So i thought to return the product as this size is of no use to me. I tried to ask for a refund to my bank account so there were some technical errors coming. The moment i asked it in myntra credit within a second it was done. Its like capturing and blocking the money of the customers. We have to spend that amount in myntra only. Though i have been a regular customer on myntra i was still fine with it. I have now asked for a return but i want a reason that why these companies don't check out with the delivery details or try to find out more from the customer side that whether the delivery person really attempted or had been just faking. Why there is no accountability of the delivery people or the customer service? On 20th june i had ordered and waiting for the right products since then and this is how they procrastinate things. 2 more products are pending which i don't want anymore but there is no option popping to cancel it. If a request is given to customer care they'll use big words that we have lodged your complaint for this and that but ultimately it happens what the company wants.

I ordered a green color giordano watch for my friend as a bday gift and when the watch was delivered i got blue color watch that i dont want. So i placed the exchange order, when i got the exchanged watch i got the same watch that i have received earlier for 2nd time.. Then i again placed the exchanged watch and then for the 3rd time i have again recieved the same blue color watch that i dont want.. I asked the cutomer care they always told me that this is there mistak eand they'll rectify it but they didnt.. This is worst customer service they have delivered and the mental pressure they have provided bcoz of their negligence.. Moreover bcoz of this i felt ashamed on front of my friend for whose bday i purchased the watch.

I recently purchased a pair of blue jeans from myntra. The jeans did not fit me properly and so i requested for return.
However, it has been 10 days already since then and no attempt for pickup has been made despite my repeated complaints to the customer care as well.
Everyday i call the customer care and tell them about the issue. They tell they would look into the issue but no actions has been taken since then.
The pickup partner assigned for this is xpressbees but they also do not respond and have provided me with an invalid contact no.
Please look into the matter as soon as possible.

I had ordered a catwalk shoes few days back like one week back from myntra, i had ordered a size 39 and they delivered me wrong size 37, they denied to take it back the product saying the box is not there we want the product with the box and when the product is in the state the way i got it without any tag just with invoice.
It is really unfortunate that in spite being a known trusted fashion brand they are being so least responsible about the delivered product and disappointing the customer in many ways there where few more instances which i always ignored but this was not at all acceptable as the is really a very big trust issue factor. Because of me even my friends started shopping from myntra i was so wrong to trust these people.
From now i will not buy anything from here and i even cancelled all my further order i had placed, i will also warn everyone else too. It was my mistake to trust you guys.
But you guys should understand the fact that trust is the main factor which binds a consumer.

I placed two orders on June 20 and June 21, 2019. I have already made the payment for sneakers (please see attachment). My jeans was on a cash on delivery basis. And I was supposed to get both the items on June 25, 2019. However, one week has passed and I still haven't received my items. In fact I do not even have any updates regarding the new delivery date.

I kindly request you to look into this matter as soon as possible, else I would not think twice before knocking the doors of the consumer court.

I have ordered one mango shirt from myntra.it is supposed to be delivered today, according to the msg received from myntra.However I haven't received the package and no call from delivery person .but the status is delivered on myntra app.I tried to reach customer care., however no one is available. I have not received the package and my money is deducted from the account. I even try to call the delivery person but he didn't pick the call. I just received one puma shoes today.but I am supposed to get the mango shirt as well.

I ordered 3 items, out of which 2 items inspite of receiving the message that my package is out for delivery, i wasn't even contacted and before i could do anything i received a message that my package was delivered. When i tried to call the agent, he repeatedly said that he would deliver me the product, but of no avail. It was supposed to reach me by 28th july but i still don't have any clue

Wiztech corp sell defective items. My experience with them buying a kurta from the brand the house of pataudi was horrible. Myntra failed to pickup the kurta requested for pickup. Everyday since i requested for a return pickup, the pickup agent would not pick it up and initiate a reschedule from their end. The timeline to resolve the issue was:
1. 72 hours
2. 48 hours
3. 6 days
4. 7 days
I'm still waiting. I carry the kurta to my office everyday and then back home. By 5 pm when they fail to pickup, i carry it home which is just the next street to my office. It has become a sore. I wonder why i opted to buy from myntra, discounts aside.

Buying from myntra has not been a smooth ride for me. I also order a linen trouser from breakbounce which was delivered defective. The stitches on the high came off with nick on the waistband. This luckily got picked up because the pickup agent was a nice guy.

2 items delivered were defective while two other items i bought were over sized which was not a big problem to return.

I wonder why is myntra trying to sell, factory rejects in the name of discounts etc.,
Worst are myntra's men trying to resolve issues sitting in ac rooms somewhere.

Not something anticipated from myntra.
Only yesterday, i had to spend more than an hour trying to drive some sense into one of myntra
's executive who was trained not to speak a line out of the generic script. At one instance the gentlemen went on to say that he cannot help me with the issue at hand apart from standard jargons. Even speaking to his supervisor bore no fruits.

Of all their seeming courteous asurrances, i have not received any return pickup text message or email today so far.

Highly inappreciable. Perhaps, these are the perks of comfort buying.

I have ordered a tracksuit from myntra. But as i received my order i got only track pant, upper was missing. I felt stunted and speechless. As order was expensive myntra should have taken care but no! They don't.
It is very unfortunate that in spite being a renowned fashion giant and most trusted marketing service. Myntra had been indulging in such a heinous thing.
From now i will not buy anything from here and will also warn everyone else too. It was my mistake to trust you guys.
But you guys should understand the fact that trust is the main factor which binds a consumer with a retailer.
May those sum of money you got from selling those fulfil your desire.
Thank you for teaching me a lesson.

Mohammed Jouhar
Mobile :[protected]
Vadakkethodika (H) Kallurutty (Po) omassery (via) Kozhikode 673582
This is my address

I order one shirt that returns but dose not have any agent pick up the product. Please tack action and pick up this product. That shirt is not good quality it is grey

To
Jouhar

It is surprising that most of my items ordered in last few days have not yet been delivered & have crossed the promised date. So far there has been no update on these items despite logging a complaint. It is critical for me to receive the order on the promised date as i am not a resident of india & i travel quickly out of india so my orders are always basis the delivery date. Didn’t expect this kind of service from myntra. Some items are due tmrw & i am sure they will not be delivered on time

I had purchased a rain jacket of wildcraft for men on 11th april, 2019. Yesterday my husband used it for the 1st time in rains and it’s started peeling off from the inside. I was shocked to see the condition of the rain jacket as i had spent such a huge amount and bought this branded jacket. I now wonder if it’s a duplicate product or a very old worn out stock. It was a 1st wedding anniversary gift to my husband and really sad to see that it turned out so cheap quality.

I request myntra to look into this urgently and send me another jacket of same size and color or refund me my amount. I have given the details of the order below. Please let me know if you need any more details from my side to resolve this issue.

Order no[protected]-1315503
Wildcraft – blue rain pro cheater jacket – size l
Order placed on 11 apr, 2019 and delivered on 15 apr, 2019
Email id - [protected]@gmail.com

I have ordered two items on 21/6/19 and is cancelled on the same date after 10 minutes. Till the date my money is not credited back in account. I ordered women navy blue striped straight kurta of anouk and men blue & maroon pack of 2 checked boxer of xyxx.
Its been 11 days after cancellation of the products.
Total money which is to be credited back is - 890/- in wors eight hundred and ninety rupees

I order for puma men balck shoe on 12th june 2019 and it has to placed by 26 th june.. But my order item is delayed for more than 7 days.. And i called customercare and they told me that i will get email with in four days two days like that.. But ididnt get any information regarding my product and i allready paid the money.. And there is no cancel option also..
So simply this guys are really irresponsible and robe my money... And if i ask about the status of my product they told me that it will be order with in a few days.. And they dnt have any information about my product

I ordered 2 jeans, lipstick and purse from myntra. 1 jeans and lipstick delivered in 1 packet and 1 jeans on other packet on a same time. Delivery boy asked for payment, i handover my card but his machine was not working so he collected 1500 rs cash from me as my bill was 1242 rs (708+534). Now he is claiming that i didnt pay my money (Rs 534) and calling me continuously to pay the money. He already taken the payment for the same

Put up the order on 21 june order no:[protected]-8511103 and the due date for ordered to be delivered was 26th june. Had ordered 6 diff items, though not a single item have received, this is the first time i am facing such issue that not a single item from lot of 6 items has been received.

To my surprise myntra logistics is saying all the items are packed in single courier, and the reason that no item has been produced.

On 26th itself the items were showing in nearest dc of their that to in my locality. I have raised several complaints but yet to get details where exactly are my products and when will i be receiving them.

Very embarrassing to see myntra not resolving and lagging in providing info as well.

I have placed an order for vastramay men black gold-toned sherwani with dhoti pants order number:-111258450916497039103 and tracking no. Ml[protected] on 16th june 2019, the estimated arrival date generated was 12 day after order placement i. E. 27th june 2019, i waited till 27th june patiently and raised complaint on 28th june vide sr no. In[protected], i have been asked to wait for 72 hours for response on 28th june, and as usual i didn't got any response from myntra within 72 hours and not after this period of time, so i called up myself again on myntra helpdesk on 1st july and the executive asked me to hold the line for a while and disconnected abruptly, again i called on helpdesk this time helpdesk executive picked up the call, i explained my problem to her in response she sent system generated apology mail on my id which is of no use for me since it doesn't helped me with my order whereabouts and asked me to wait for another 48 hours for acknowledgment of concern raised, there was no legit solution provided to me even myntra employee was unable to track the order. It's been 16 days of prepaid order placement and i don't have any track of my order nor any solution received from myntra's part, i trusted on myntra for purchase of this outfit for my brother's wedding which is on 4th july, now i am left with no option, thanks to myntra team for creating this mess, this is my worst and last experience with myntra ever.

Amar soni

Myntra order no.[protected]-8726303

Order shows the product is delivered.
I had made complaint and was informed, the product will be delivered within 2-3 days as there might be some issue in packaging.

Now they are refunding the amount without any prior notice and also the product price has gone up now, as i had purchased the product in sale the price was less.

This is the worst experience, please don't fool your customers with sale and discount when you can't keep up with your orders delivery.

I ordered lakme sunscren compact and my delivery date was of 30 june bt it is not delivered yet its courier name is myntra logistics and tracking no. Is ml[protected]. I just want to get my oroduct as soon as possible and want you to give immidiate action regarding this. It will then help me a lot. So that i could order further more things in myntra. It is almost 2 days late from the delivery date of myntra does tgis kinds of late delivery i cant order further more things on myntra and laso don't suggest to anyone to bug anything on tgis site

Recently i have placed an order in myntra, my bag contains 3 items.in the tracking it showed that it will be delivered by 29th june and then it showed as delay in delivery. Today i. E, 1st july i got a message as shipment is out for delivery and now it is showing as the shipment is delivered but till now i didn't received my products.
Account id - mandha. [protected]@gmail.com
Mobile - [protected]
What is the solution for this issue