Myntra.com Complaints & Reviews

I had ordered a pink biker jacket of all about you in the last week of january 2019 via order no.110143631961579830103. They sent me a golden one. After repeated complaints, i received the same golden jacket four times in exchange instead of pink jacket. Now they are not even responding to my e-mails. I am now saddled with a colour which i don’t want and the jacket has gone out of stock from other sites also so am unable to buy it. A very irresponsible company and a very bad experience. I will never buy from myntra again and will not recommend this company to anyone.

I buy ruhan shirt from myntr which was delivered on 13 feb. But due to broken button also bad quality of buttons. I return that shirt. When i opened the package shirt already look like dull. Like someone already tried it. So i packed the shirt and applied for return. On 14th pick up boy come, take the shirt out from pack scan the bar code and take the shirt along with him. But now when i spoke with customer care person (Ms. Riya) she told me that my refund has been rejected on the basis that product has been used which i don't. If product get used than all the stickers or tag which was attached with product should not be their and pick up boy who pick the product and checked it, he will also raise his concern that tag are not available and shirt has been used, which he didn't. He simply check the shirt, put a bar code on package and scan it and take my signature. When i asked for return slip he told me that that's not required and he left. I want that my refund. Please help me in this regard

This is quite disappointing for me as i am the frequent buyer from myntra.
I totally trusted this website as due to work it is not possible for me to do offline shopping.
I usually order from myntra only. But they have blocked my account without any notice they are not even reverting to my queries.
The prices of the things i ordered were fluctuating on myntra so i returned it and re ordered on the revised price.
But they blocked my account and not even have refunded my money back which almost cost 50000
How ridiculous is that. Shame on you guys @myntra

On ordering shoes, Myntra provided me fake adidas shoes. I made a return request and the guy who came to pickup the shoe took the shoes but never updated me with a confirmation message saying that the item has been picked. When I checked myntra it said request has been declined. They stole 2700 rupees from me and the shoe was also taken by the delivery guy. Since then I have called them many times but they just keep saying they’re investigating and now its almost 20 days they haven’t returned the money nor have they taken any action. I demand strict action and investigation. This website is fraud. They are stealing our money.

I buy ruhan shirt from myntr which was delivered on 13 feb. But due to broken button also bad quality of buttons. I return that shirt. When i opened the package shirt already look like dull. Like someone already tried it. So i packed the shirt and applied for return. On 14th pick up boy come, take the shirt out from pack scan the bar code and take the shirt along with him. But now when i spoke with customer care person (Ms. Riya) she told me that my refund has been rejected on the basis that product has been used which i don't. If product get used than all the stickers or tag which was attached with product should not be their and pick up boy who pick the product and checked it, he will also raise his concern that tag are not available and shirt has been used, which he didn't. He simply check the shirt, put a bar code on package and scan it and take my signature. When i asked for return slip he told me that that's not required and he left. I want that my refund. Please help me in this regard

I have placed my order on 7th feb19. Order no.[protected]-9374801.
In the website, the delivery date shows 16th, ad based on that i have ordered to wear on the occasion. I called myntra customer care to know the status, and i come to know that my order still not yet dispatched.
They dispatch on date 13th feb after i raised the questions.
On 15th feb 19 again i called to know the status and the location. But they denied and not giving my any information. They did not even mid to call or send sms that your package will delay. Earlier the delivery date was 16th feb 19, not they changed to 18th feb19. I have to face the problem because of their mistake. The senior supervisor vaishali was not even ready to accept the mistake and explaining they delivery dates mention in the website is not correct, it will changes according to dispatch date, that means myntra put the wrong information on their website?
Why misleading the customers like that.

I have send an email for invoices.
Waited for 4 days. Customer service keep me saying wait for 24-48 hours.
List of service guys i talked to

Anjali staff account by email (Vt2291) feb 13, 2019 8:58:09 pm

Ankit staff account by email (Vt3125) feb 10, 2019 4:29:49 pm

Anshul staff account by email (Vt3384) feb 13, 2019 6:46:24 pm

And they transferred call to senior guys as well.

I called 6 times to different service guys including two seniors. And every time the said we will send you just wait for 24-48 hours.

The never sent proper invoice which has gstin number of distributer. The send a screenshot which has product information and delivery address over mail.

Hello team,

This letter is to bring in your notice i have requested to return one product "gap blue medium wash denim skirt" under return number [protected]. The product is been successfully picked up from my place by your, whose details are below:

Associate name : mohd rizwan shah ml

Associate mobile no. - [protected]

One more associate came with mohd. Rizwan whose contact details...

I have ordered two winter wearing item (Sweatshirt) from myntra and payment was successful, but order is not showing in account. The order ref no ([protected]igafkfuvd1) with amount of rs 3090/- deducted from my sbi account.
Kindly look into the matter seriously
Two winter wear with blue and teal colour. Initially in orders it was visible after payment its not there.

I have placed an order which when placed didn't say anything about self shipping but later, they when i wished to return the same, they told me to self ship the same.
And i made a call in the customer care complaining for this lack of information and such unethical means of selling the products, they didn't register the complait, kept on putting my phone of hold for around 15 mins in the conversatuon of 17 mins, neither resolved the query nor called back like they had promised to..

This is highly unprofessional and unethical.

I have ordered for a archies product on myntra.com
Order no. 110126409219426926701
And they have not delivered me the complete product
Two items is not there in the product
& i have also applied for a gift card for which they have charged me 25/-
And that tooo they have not delivered as it has shown on their website
They have just written that msg on normal paper instead on the gift card for which they have already charged mee
I want to claim my complete goods right nowww

An order has been placed from my account. I had called the customer care person on jan 19, 2019 that some one hacked my account and ordered this reebok slippers using my mytra credit and asked him to stop the delivery. But that person informed me that now myntra cannot do any thing in such case where the order has been shipped. I was following the myntra for this case from jan 19 onwards and complained in the cyber crime department as well.
Whenever i call, they always said the same line, "wait for 24 hours". Yesterday night on 12th feb, 2019 i got a call from myntra escalation department asking me to follow the cyber crime department and we as a company could not do any thing regarding it.

Dear sir,
I am hereby writing this complaint so as to bring my issue in your notice. I had placed order for 5 nos. Sweat shirts in which 1 set was supposed to contain 4 sweatshirts & another set with 1 no.
However, i regret to say that i had received only 1 no. Sweatshirt and another set which was supposed to have 4 sweatshirts was received in tampered packaging. On opening the package there was only packaging material and no ordered item was present. I was shocked to have received such fake package. I had made a pre-payment on goodwill gesture keeping in mind the brand image of mantra. But on the contrary, i had not received any refund amount nor any support regarding this issue. Further my refund request has also been cancelled without any intimation.
As a customer i have suffered huge loss due to a issue which is not known to me and does not pertain on my part.
I request you to reconsider my case and initiate an immediate refund of my payment. I will be very grateful for your support.
Thanking you in advance.
Charlie sharma
[protected]/ [protected]
Email - [protected]@gmail.com

I ordered MILANI Conceal Plus Perfect 2-in-1 foundation plus concealer in the shade creamy vanilla 01. But i got in the shade light beige 03. Which is not my shade. That is of no use for me. The product is non returnable. Despite many complains my issue is not solved. Even i had shared the pictures of the foundation i recieved. But nothing happened.
Order no:[protected]-4099503

I ordered some products from myntra website costing rs. 7189. I made my payment through my jk bank debit card. First time it got declined. The second time it was successful. But this amount worth rs. 7189 got deducted 2 times from my account. The remaining amount means rs. 7189 has not been refunded back till now. Please help me into this matter and refund my money back.

I had ordered a product jvc spice containers with stand on[protected]. Oder no[protected] 0682603 on[protected] and paid online
The delivery boy called me on[protected] for delivery i told him that my office is closed to-day and deliver the product on monday[protected]
But i track my order that shows delivered on[protected] but i didnot receive the product?

I called the courier service many times but no response till now

First of all, the product i received was defective. Instead of one chain, it has two chains which is not getting opened. The jacket is not opening up because chain is defective.
Secondly, i researched online for the same jacket. I found out that myntra one is the fake. It has an embroidery of tommy’s logo, whereas tommy never get it jackets embroidered like that.
When i called customer service, they told me that you can’t get it fixed by the tommy’s store and they would charge it.
Also, laxmi the manager over the call told me i can’t give you false commitment where they are selling false and fake items

On Feb, 9th I received email from Myntra regarding my order shipment. I didn't place any order from Myntra. Who ordered from my account and used my Myntra credit ? After 24 hour of complaint log no action being taken by Myntra team. Followed repeatedly but no result.
Surprisingly Myntra team don't have access internally to cancel order upon user request. They cannot commit customer that they can cancel the order which is being ordered from Myntra app.

Another surprise, Myntra support team provide incorrect ticket no over email as there is no ticket being logged after repeated calls. neither they acknowledge customer over email and mobile regarding the ticket logged.

Some one did fraud using my Myntra ID using Myntra App and there is no sense of responsibility from Myntra team to wok on high priority on the said issue.
Below is the mobile number and address of the fraudster:
mobile: [protected]
address:
Anshuman singh
7/7 Parmaautomobiles alinagar, mughalsarai
Alinagar, Chandauli
232101

Email id changes
Hi there,... The email id that's registered at myntra is wrong due to automatic keyboard typing mistake and thus i don't get the mails sent by u,,,... I want to correct it from ""[protected]@gmail.com""". To the correct one which is"""[protected]@gmail.com"""
Pls do it as soon as possible.,, thanks :)
I have sent return request through customer care already so how can i will be getting refund?

Some body from myntra itself has hacked into my account and has used my myntra credit to shop for himself. It is a myntra employee only as even after changing the password he breaks into my account. I have not got any resolution from myntra. Also i have been getting calls from various numbers. Right now its not just about the money its also about my personal information. My address, ph number all personal details are at high risk. The address n phone number of the accuse are attached.