Myntra.com Complaints & Reviews

Order no.[protected]-5131503
Product Name: Nike Unisex Grey Phantom VSN Academy shoes

The shoes I received have marks on them and the threading on the top is coming out. The nike box came inside of a Myntra shoe box and was found torn and squashed. The product is not in a condition that should be bought.

I had filed a in-app complaint regarding the same on the 18 of feb. And then a telephonic complaint on the 21st of Feb. Have talked to numerous of so called "Champions" such as Dinesh, Asish, Rahul and supervisors such as Suraj who was welcoming me to file in a consumer complaint as if he either does not worries about bad reputation or he trusts that nothing is going happen coz of it. I have not received a resolution yet and have been continuously wait for 72 hrs every time I call them.

Though there is an escalation matrix, it is only for name sake purposes. Its good for nothing as the so called superiors have the same authority as the juniors, or so it is made appear to be.

The best support they can offer is that they will raised another compliant about you not receiving a resolution over your main complaint. And this can go on for n no. of 72 hour timeline.

Though they have invested a lot in their app, they have no such platform where the customer can view their complaint status.

The staff has been trained to make you repeat your concern even though they have prior data and make you hold time and again while forcing you to hear to their terrible terrible ring tone. This is only so that the customer gets frustrated and rather forget about the complaint.

Require Exchange without any delays.

I ordered a nike men navy blue as m nk tracksuit from myntra, the package got delivered, i told to the delivery boy this box is too small how the tracksuit can be fit into the small box then he said if you face any issue with the product you can raise return request.

When i opened the box i found only upper was there, lower was missing. I filed a return request, pick up boy came but refused to take it and asked to register a complaint.

I filed a complaint but they want me to hold for three days. Now i'm afraid what if they will say that the product has passed the return date.

I'm really seeking for the help as in i paid a good amount for the branded product.

Seriously, this is not expectable from you nike and myntra. You should check the items twice for each order before delivering to the customer.

I ordered a cloth from myntra and recieved a used product. I requested return of the product. But they are not refunding delivery charges.
First of all its not my mistake of returning the order since the seller has sent a bad product and when i talked to myntra customer care, they are not refunding delivery charges.

I need my delivery charges to be refunded.

I ordered a gerua brand's kurti from myntra in december, i got the delivery in jan's 1 week for a reason i requested for an exchange, the delivery guy took my exchange product with another product that i requested to return. He took my exchange product along with that return item but when my exchange product was out for delivery he did not deliver it, but the status of that product in the app shows that it has been delivered. I'm literally registering complaints every now and then but the helpline is useless.

Placed order on 6 feb 2019 for 3 items through debit card payment. After providing all details the myntra system said that the transaction was not successful and go ahead and make a cod transaction. But the card transaction went through and my account was debited with ₹1, 436/- and the system said if amount has been deducted from your account it will be refunded within 72hrs.
Have not received a refund till date (25 feb)

I ordered a street 9 women white semi sheer crochet top for 624
It clearly stated that i'll be getting a camisole with the crochet top but i did not get it, after calling the customer care executive multiple times and waiting for few weeks i did not get the camisole and the customer care executive asked me to return the top and take refund, i like the top and i don't want the refund, please proceed me with the camisole of street 9 or some other brand or give me 350 myntra credits so that i can get a camisole myself i really like the top but without the camisole it's nothing... I'm highly disappointed with myntra i'm attaching the screenshots for product my order it and all the information

Hello sir i am mistakenly added 7900 in myntra credit. Please i want to transfer to my bank account. This money is very needed my life my family very poor this amount is very very need my life i am mistakenly added 7900 amount please this transfer to my bank account this 7900 rupees very need my life i am 18 years student not a employee please i am requesting the amount
Mobile no:[protected]
Email:[protected]@gmail.com

Hello sir iam mistakenly added 7900 rupees in mantra credit so i want to refund my amount please this very need iam in 18 years student very poor family please this 7900 amount transfer to my bank this is very very mistakenly added amount please refund amount this 7900 rupees very need for my life so again iwant to refund amount my mobile no:[protected] emai: [protected]@gmail.com

Dear myntra,

I have received a parcel in the last week from someone.in that i saw one chudidar dress. Because of this courier lot of problems are facing in my family. My fiance also cancelled the engagement plan. So we need the sender details and contact number also.

Regards,
Graciya rachel n
[protected]
[protected]

Hi,

I placed a order and payment was done via mobikwik which had promised me 10% cash back. I had to apply some code to avail the cash back which i was not aware of. When i called myntra customer care after few minutes of my order i was miscommunicated saying it takes 24 hours for cashback. Same miscommunication was done even after couple of calls. Nobody ever informed me of the code. Today the customer service is just not bothered to help me and they simply say they can't help it.

Very poor customer care service

I had ordered a blue jeans of roadster from myntra of "size 30" and the jeans which i got is very much broad and though it is printed there "size 30" but it is bigger than that and when i tried to exchange my order it is showing that the product is out of stock and in that case i am compiled to return the product and as we know myntra do not give the shipping money back. But why i have to bear the cost of shipping when it is fault of myntra that they provided me a bigger jeans and then when i want to exchange it they don't have the product in stock and they are asking my to refund it at a lesser price compared to which they sold me.

It's like a fraud with the customers that they have to be 500% sure before making an order to myntra that if the product comes wrong myntra will surely take there money even or not you are satisfied with the product or not and when you want to return them they will charge shipping for no reason.

I just want that please myntra exchange my product... Customer don't want their money they just need a good product from you they are ready to pay for that... Just don't play these types of games with your customers.

Thank you.

Dear sir / mam,

Item got returned, but money didn't received. Myntra delivery boy marked as delivered instead of return. And money is stuck with myntra and shoes has been returned to the company.

I ordered a shoes from myntra order number:[protected]-3000103 and we've returned the product to deliver boy. But the delivery boy didn't updated the status correctly and still the status is showing as delivered instead of return which is affecting my payment return
We're following up with myntra from 2 weeks and we're not getting proper response from them. We've also raised a incident with them inc number: in[protected]
But in this also they closed the ticket without resolving the issue.

I request you to please take some action against this issue as this is affecting my payment return and we're not getting any response from them.

Thanking you in your kind support towards this incident.

The day I received the defective product on that very same day, I requested for the return process. After being declined almost 7-8 times in 5 days, and also after speaking to customer care executive for almost 10 times, here I am sending the complaint in writing.
Hope this time the defective product would be collected and I do not have to wait more to get refund of the amount that I paid for the same. UNEXPECTED FROM MYNTRA, I THOUGHT IT WAS THE BEST PLATFORM FOR ONLINE SHOPPING.

I had ordered for a product from Myntra which due to size issues had to be returned. I faced a lot of problems during return as the pick up person would cancel the pick every day and postpone it on his own without any notice to me. after five consecutive days, my product was picked up. I received a mail saying the money to be refund has been processed and will be transferred to my account within 7-10 days. Its been 23 days since then and there's no response. The customer care number provided on the website doesnt connect at all. i want my money back.

Hi
I have ordered 5 items(1884 RS) from myntra on Feb 8th 2019. The expected delivery was on 15th Feb but delivery was delayed and on 16th Feb I got a mail that your items were delivered but I didn't receive any calls from courier partner on that day how it is possible?next day also I was waiting for the products but not received Anything.status shows that 4 items delivered and one still pending
I have called customer care office the person who spoke to me told that we will check on it and get back to you within in 72 hrs but didn't get any call back.
How people can trust these kind of service? didn't expect these things from myntra at least I need my money back

I ordered a product and pay online by my debit card bec they not providing cash on delivery option and then after they cancelled my product by themselves and they said your amount will be refunded in 10 days but i want my refund now bec its not my fault & i don't have money for other use.
order no[protected]-3283201

I WANT MY MONEY BACK RIGHT KNOW 😡

My myntra order confirmation[protected]-3831401) placed on 31st january priced rs.493. It was delivered on 8th february. After it got delivered, i found that it was a missing item parcel. There were supposed to be 2 showpieces in that parcel - santa claus & christmas tree. I was delivered that christmas tree only. I instantly raised this complain & at 7:41pm received
Incident number [incident: in[protected]]. This case was initially dealt by garima srivastava, then shoeb hamza & after that by libby oswin who on 13th february decided to initiate the return of this missing item parcel. But i checked the customers complains at facebook & found that everyone is saying that myntra never initiate refund after return. So, i was not accepting the proposal. But on friday 15th february, a male agent called me from number [protected] at 3:49pm spoke with me for 24 mins & assured me that if i choose myntra wallet as the mode of refund money transfer then i will get the money on the same day instantly as i initiate return. I believed this fraud agent & initiated the return on 17th february at 11:30am. Awb number[protected] & return request number: [protected]. But today is 20th february. Since 17th february i am calling at their customer care section & asking them to refund my money but they are not cooperating. Instead they are saying that quality check is not complete. This is a false statement as before handing over that return pick up slip, the courier boy took much time to complete the quality check infront of me of that 1 item. I am sure, myntra have absolutely no intention to give my refund money back. Neither that agent who spoke with me over phone nor the facebook agents ever told me that i will have to wait for any quality check procedure. I have complained about this matter to myntra & received a computer generated number - [incident: in[protected]]. But they are not replying to my complain. I am attaching all the screenshots as proof.

I ordered a roadster backpack in myntra
But i got a wrong backpack
So iam supposed to return that
But the backpack was not showing in my recent orders
Its the problem so iam not able to return
Please give me solution to place a return and get back my amount
Every time when i ordered a product in myntra i'm getting totally wrong product's
Very bad experience with this app

I bought carlton london peep toes shoes from myntra delivered on 8th of feb. Placed return request as the product didn’t fit me and exchange wasnt an option as size was unavailable. I placed the return req on 11th february and since then i receive messages about pickup and pickup failed at the end of the day saying i requested for a reschedule. After the fourth day, my request was canceled saying i wasn’t available for the return. The pickup executive didn’t even attempt once. After lot of follow ups, i raised another request for the same product and again the same thing happened. The messages say pickup failed because i requested for reschedule. This is pure harassment.
Order no[protected]-5968803.
First return no - [protected]
Second return no - [protected]

Dear sir.i buy HRX jogger from myntra.but quality issues in item. So I return to the company.on 23 Jan my product was picked up by courier named Ecom xpress.i sent so many emails to the company.i also attached the copy of receipt provide by courier.on record of courier the product was delivered on 29 Jan. But till date 19 Feb .my refund or any other update not send by company.i called many times but only one answer provide to me that wait 48 hours or 3 or 7 working days.so please help me.