Myntra.com Complaints & Reviews

I have purchased two joggers on 21st of jan with a delivery date of 24th jan. But i didn't got the delivery on 24th jan, the last update which was showing was that the item has been shipped on 21st jan itself, after that there was no update from them. So on 24th i have raised an complain on for this, they asked me to wait for next 72hrs. The issue will be resolved but till 28th jan there were no update from them, the last update was of 21st jan only. So on 28th jan i called them asking for an update they told the investigation is still going on will provide you an update within 1 day. Again i called them on 29th jan but they were still saying the same that we don't have any update on this investigation is still going on. So this time i didn't agree with them and asked to connect me their supervisor and senior supervisor and they both gave me assurance that within 24hrs you will get an update. Then after couple of hrs i. E. On 29th jan night i got an update that the item has been shipped two nearest delivery center and within 12hrs i got an update the item has been lost so we couldn't deliver the product.
How an item can be lost within 12hrs, that's mean the update which was provided to me 29th jan was a lie to calm me down. How can a company do that keeping customer money for days then not giving the product and cancelling the order. And fyi... The warehouse from where the product has been shipped is bangalore and delivery address is also of bangalore, so within city they are not able to deliver the product.
Now they are giving 400 rs coupons with a validity date of 1 month, i need 50% of order amount as coupon or 25% of order amount should be credited to my account

Order number:[protected]-8280601

I recently ordered boat unisex black rocker 400 wireless headphones
Order no.:[protected]-3152703
Seller: wiztech corp
Order date: jan 24, 2019
Delivered date: jan 29, 2019

I received defective headphone. One side is not working.
I call to myntra's customer care. And he/she told that this item can't be return because it is 100% genuine. We can't do anything about this.

I ordered a product with cod and payed through g/pay. There was some error and additional amount was deducted. The delivery guy is not returning my amount back. Please help me get my money back. Since there was an error the delivery guy has taken payment through cash. However the cash from google pay was transferred to the delivery guys account. But he is not returning my money or even answering my calls.

My refund of 10734.46 is pending and Myntra customer service people ask me to wait 24 hours daily when I call. It’s been more than one month like this .

I have been a loyal customer to them so far. But they are not doing good to their customers.

I lost my faith on the brand . This is pure harassment. That is my money and they are not refunding it.

Order number :[protected]-2926103.

Product name: MICHAEL KORS WATCH

PRODUCT AMOUNT paid: 10734.46/-
Issue: Refund pending for a return of COD order.
Date of return : 18th December.

Message received “refund issued” on the same date i.e. 18th December at 2:23pm.

But Till now i got no refund even after sending bank details through app and email so many times.

Customer care wasn’t ready to take my complaint. After calling them daily, last day they gave me a number (incident IN[protected]) through a no-reply email adress where I can’t reply back and with nothing mentioned about my complaint.

This is fraud. They are harassing me for my money and not ready to refund It. They don’t have any customer care email adress mentioned on their iOS application where I can reach them with all details theoretically.

Their app shows refund processed. They should mention refund failed.

Incorrect details given by them to harass customer. But I have call recordings from Myntra in which they accept the refund is still due.

Very disappointed with this website Myntra.com. Their customer service on call is even worse.

How can a fraud e-commerce site like this continue to do fraud with people in INDIA?

I want my money back.

And I expect this site to help me!

I placed this particular order of a Libas Women Kurta set ( including a Kurta and a Palazzo) on 11 October 2018.
Order no.[protected]-6455903

But the package I recieved was an INCOMPLETE order which had only the Palazzo. I straight away placed a return request on the day I recieved the order (13 October 2018).

But around 5 times the delivery person refused to take back the order and exchange it citing the reason that the bill mentions a Kurta Set and we cannot take the incomplete order.

I have called the Customer Service around 4-5 times to resolve the issue but only on 16 November'2018.

I got a mail that the refund amount is processed but till now the amount doesn't reflect in my account.

It has been months and Myntra is by far the most unprofessional shopping site used.

I purchased Adidas Shoes on 17th January, worth ₹3539 paid using online mode.

Your Myntra Order Confirmation[protected]-3837603 )

After waiting for 11 days and calling the customer service representative twice regarding the product delivery, I was told that the product would be delivered in 3 business days.

On 28th Jan'19, I received a mail that the order is cancelled and the money will be refunded, without any valid reason.
I am not sure if the money will be refunded as this problem is continuously occurring with Myntra orders.

They quote a lower sale price and then are unable to complete the order and simply send a cancellation mail.

I had placed an order of 2 dresses with myntra for which online payment was already done. One order was received on time. For The other order, i did receive a call confirming my address but never received it. I called on that no of the delivery boy, he said he will deliver it to me by night. But it wasnt. So i called up myntra contact desk(call centre ) and they said they will look into the matter. All this while i was calling dat delivery guy n he wasnt picking up the call. I again called the call centre on friday 24th and they registered a complaint, saying it will take 2 days and will inform us on monday 28th Jan. But i got no response, so i called them today i.e.29th Jan.They said they cannot help me in any manner stating they have the delivery proof. As a proof they have sent me signature which is juz a line drawn. I dont understand how can dat be considered as a sign. Ull will be having some manual regarding the sign right. Or if no whats my fault. I have not received my order. I wish to either receive my order or expect a refund of the amount. The call centre employee completely refused to help me any further. I want to know that ull will be having some SOPs regarding delivery of an item to a customer. What are those. Not only dat, if this is what is going on then how are we to place any kind of order with ull. If this sign is valid then i guess the message ull are giving out is anything wrong happens ull are not bothered and tampering with ur delivery items is very easy bcoz no action is taken inspite of such an incident. I am sorry to say that this will be the last time i will shop with myntra. An attachment of the so called signature they sent to me has been attached.

I raised the return request on myntra on 18-jan-2019. Expected date to be picked up was 23-jan-2019.
I did not get any update from myntra till 23-jan-2019.

I contacted and raised the complaint for the same and promised resolution time given to me was 72 hours (26-jan-2019).

Even after 27-jan-2019, there was no update and i tried to connect my call to escalation supervisor/senior.

He promised me the time of 24 hours and i waited till 28-jan.

Again on 28-jan i had talk and i have been told to wait 24 hours. Again on 29-jan i called and i have got the same update that wait for 24 hours.

This is what happening everyday and my query is not resolved yet and every time i'm getting the same line that wait for maximum 24 hours and now escalation supervisor is disconnecting my calls also.

I had purchased a shirt from myntra, mayra women black regular fit solid casual shirt. The size was not a fit so i decided to return the product. They picked up the item but i still didn't get the refund. Also got a msg from myntra saying the refund has been initiated, but even after 7 days, no further update. My order no is:[protected]-9071201 placed on 31 dec 2018. I tried calling their customer care but the call would not connect.

E com exp has taken my refund product on 19th Jan, whose E-way bill no.[protected], and order no.[protected], and when I call to help me, they only hold me for 5 minutes and say "it will take some more days", but no any output will come yet.Even I call two times to the help centre but they doesn't resolve the problem.one important thing is that their help centre call no. is chargeable, at a time Rs 10-15 balance of mobile will be deducted.I totally lost my trust to Myntra.please help me to get my refund amount.

I am having mantra account since more than 2 years and on 4th of jan i placed order for 7-8 shoes pair and which was received by me on 15-16th jan, after received of order found that some of shoes was not fit to me and then i was trying to open my account for exchange and return and i found that my account has been locked then i have called to customer care & they were inform me that concern person will call you in 24 hrs but no one has called me since 24 th jan. On 24 th jan i have received email that your account has been locked and can not reactivate and can't refund or return products from this account you may read terms o[censored]se from our website clause. Really it was very much surprising to me because i was going to exchange and return my unused products due to oversize and understand my account has been suspend without any reason and now i can not return or exchange my products worth of more than rs 8000.. Please advice me what can i do now because understand account has been locked intensionally by myntra to customer can't return or replace products.
Nikhil shah,
Mantra id : [protected]@yahoo.co.in.

I have ordered the shoes on 22jan and it was to be delivered on 28jan 2019. I have been updated about my product till 23 january after that no updates. I have paid the amount of shoes by online transaction (Airtel money). Shoe cost me 2241. My courier name myntra logistics and tracking number mlo[protected]. My name is mobassir husain.
I have not been delivered about my product till now so please help me

I ordered 3 items on 5th jan but only one item was delivered on jan 12th. The expected delivered is on 15th jan but i haven't received my delivery yet. I contacted the customer care 4 days ago and they told it will take 72hrs. Still my order was not delivered. My payment mode is through online. Please make the delivery as soon as possible. The delivery is late by 12 days now. The customer care number is also not working properly.

Hi

I have ordered puma t-shirt and i have received a wrong product of jack and jones.

I tried four times to return it. When the pick person comes, he asks for puma tshrt to return. Every time i say i have received a wrong product of jack and jones. I have ordered puma, how can i give u puma tshrt, so they reject the acceptance of jack and jones..
I am sending u pictures of what i have ordered and what i have received. I have complaint two times throughout customer care also. But no result i got. I have sent mail once also. Please help out from dis.
Thank you
From - seema hardik nimavat
My mobile number is [protected]
From vadodara gujarat

I have ordered 3 products on myntra online 26th republic sales during 60% offer of jan 19th 2019
25th has delivered date

Still now i have not received product
Ihave given complaint they telling sry mistake happen we are unable to deliver the product order number[protected]-8496803

Now they telling pay full mrp price offers not applicable

I ordered a kurti on 14th december then returned it which was picked up on 27th december but i was not updated about the pickup and refund... So i complained and then i got the refund on 4th january (Proof of statement attached)..!! But again the same was not updated nor the order was closed..!! Now in between i ordered the same kurti in sale at a very low price which i requested for exchange of size. This exchange was sheduled to happen oh 7th but was picked up as return of my previous order on 8th january (Pick up mail and mssg attached)..!! Now my exchange order too was picked up and i didn't got any refund or exchange and myntra is denying the pickup..!! Now pick of return item was processed already as attached in photo as proof then what did you picked up on 8th january..!! So the exchenge item was picked up.. And now i have nothing to exchange.. Also i have complained so many time regarding this.

Order no[protected]-3912701
I placed on 20 jan 2019. It had to reached 23rd jan. But some reason... I couldn't receive my parcel... But next day.. When i called... Delivery boy.. He told that... He can't provide my parcel.. Pls contact. Customer care. When i contact customer care he told that..in 72 hours u will receive ur parcel. But when saw my order details... It shows that. "return to origin".
Hello.. Sir i m not ur 1st time customer. Every time i purchased from ur site... This type of problem not happened.
Can u tell me now.. What should i do

I bought some product from myntra online shopping store on 22nd of december and money was withdrawn from my account but then i cancelled it due to some personal reasons but money was not refunded back. Then i called myntra customer care, it is telling that your money is with bank and bank is telling money is with myntra. And now both are just wasting my time demanding time for investigation from more than one month.

I bought a set of 5 trunks from myntra. At first, i faced issues in delivery. Their delivery assistant postponed the delivery twice mentioning that i'm not picking the call though i never received a call from him or anyone. But finally, the product was delivered to me and i was sad that it did. The package included just one trunk. I didn't even open the package and made a call to myntra support. It took 3 days to connect with them and tell them the story but they were responding was more irritating. They said the item consisted of only one trunk. But thank god i have the screen recording of the ordered item and the receipt (I've attached here) delivered to me with the package that clearly mentions it was a set of 5. Their customer support was not helpful so i tried to contact them on twitter. They gave me a reply after 10days i've told them the matter. And it took 20 days for them to accept their mistake. I just asked them for my remaining 4 trunks to which they rejected my request. After all this time-investment and mental frustration, what i got is some more frustration.
They even edited the product's information after the delivery to cheat me. Never expected this from you myntra.

I had placed an order for a watch 2 weeks back.. Mit was stated to be delivered on 26 of jan i made a full payment as well... I did not receive any updates on that... Also, my order did not reach on time... When i called the agent she did nt even know why... N i had to cancel my order... And refund said 7-10 days... This is a very bad cx service fr a cx who shops frequently on ur website... Myntra feels like a scam n a big disappointment n i also know u ppl vl do nothing abt this complaint...