Myntra.com Complaints & Reviews

I had placed an exchange order for dressberry women pink d'orsay kitten heels order #[protected]-012210 on dec 19 it's been 10 days i haven't yet received my order. The last "out for delivery" message i received was on dec 22, after which i didn't hear from them about delivery. I have been chasing myntra from then and they have been telling me that they would get back to me within 24 hours and will get the parcel delivered asap. I request you to kindly look into this and help me. I have already paid for this order, i wanted the product for a function which is this evening for which i had ordered very much in advance. I am extremely dissapointed. It has been extremely exhausting and mentally stressful chasing myntra. This is not the first time that myntra has goofed up my order.

My order has not been placed but amount is being credited. My amount is 2364₹. I have talk to myntra help centre also still they are continuously telling me to check the amount from bank not giving correct answer almost 7 days are over still they have not credited my amount to my bank icici bank. I want my money back.
Please contact me on my mail id
[protected]@gmail.com

In the order status it’s showing that the order has been refused by the customer when the order never reached to me. There was no call from the delivery person.
And the help centre is not picking up the phone.
Now if i order again i have to pay extra money.
Since that order was a gift i don’t have time to order another one now.
If possible since it was supposed to be delivered yesterday, they can do it today?

Hello team,

I pratik damania writing this complaint against myntra regarding the delivery of the parcel. My parcel was out for delivery on 27th dec but the courier boy didn't courier the parcel and updated the portal that customer re-scheduled the delivery and which was not the case. The delivery boy didn't approach me for delivery. The same thing he did on 28th dec. When i approached him he asked me to take the parcel from their warehouse office. I tried reaching myntra but didn't receive a satisfactory answer.

Thanks,
Pratik damania
[protected]
Mumbai

I have returned a product on 27/12/2018 which was picked up successfully and got an acknowledgement email. However, the very next day I received an email stating the pick up is declined.
When called the customer care, they said that they date not able to help with the issue and disconnected the call twice.
Please seethe necessary email confirmation from Myntra about the pick up status.

Dilivery service is not good. Courier boy is not even trying to call before dilivery and saying that no response from customer.dilivery service is very poor.Not providing courier boys phone number in details. Please look after it fast. And diliver my courier by tomorrow itself.otherwise refund my money by tomorrow itself.If you are not looking after my complaint then I will use twitter to express my feelings and I will not use this app in my life time. I'm ready to pic my courier from my near by courier hub. But please give me contact number so that I can be able to contact will dilivery boy

Dear sir/madam

i have ordered two items on myntra and i received delivery msg today[protected]. i received delivery boy details also when i call to delivery boy to deliver my product . he said he will come after my office time whenever i mentioned office address at the time of order. now delivery boy is saying to come his location to give my products else he will come late 2hours. and when i saying about my delivery address he misbehave with me.

I ordered a US Polo Assn. Grey Melange trunk on 21Dec in a Myntra sale and it was delivered post the sale period on 26Dec. The product delivered was different than what I ordered, I received black colour trunk with black strip and no logo of brand as shown in the ordered product. The product I ordered is Grey Melange with logo on front left side. The product i received is a different if you compare both. I called customer care within 15min of receiving the product and requested for exchange. As it's a non returnable product the customer care guy transferred my call to supervisor named Annanya, she confirmed that the product will be exchanged not refunded as per my request but what I received on email was refund approval not exchange. I called again and had word with different supervisor named Bhanu Pratap, he also requested for exchange again but again what I received is a refund approval email and message from Myntra. I am tired calling again and again explaining the scenario every time but no positive result from Myntra. I do not need the refund, all I need is a exchange. Why Myntra is forcing me to accept the refund. I just need the same product what I ordered, that it. Why Myntra is complicating the issue with refund approval again and again forcing me to accept it. It's a Myntra fault of delivering wrong product. The product also seems to be a copy of original (not sure but it look different than what is shown on Myntra). I think Myntra is selling duplicate item in the name of branded that's why Myntra is not exchanging(forcing for refund) because Myntra might not have the Original. Showing original in the App and delivering a copy of the same might be Myntra policy or else Myntra should have exchanged.

My name is gayathri vasudevan. I have ordered a moda rapido black solid top on your website dated 23-dec-2018 and was expecting the delivery of the same. But today i have received an inconvenience message, that you were unable to deliver me the product, saying i was unavailable. Am feeling very much disappointed for not receiving the product as well as, none of your delivery people has arrived at my home.

Hi, i have ordered 3 shoes from myntra after several followups i have got delivery of 2 shoes but 3rd one is not yet delivered. My sister called several times to delivery boy and customer care but there is no response, no email.

Email id - venkatesh. [protected]@gmail.com

Contact number - [protected], [protected]

Order no[protected]-1283201

Product - puma shoes

They have promise to deliver on 26th but the date is 28th now there is no response or followup.

I have not received product namely 24k gold nude palette which was in my order. I ordered 8 products from myntra on 21 december 2018 n today that is 28 december 2018 it got delivered but only 7 products were in delivery bag one product which i mentioned above was missing in the bag. My order no. Is[protected]-4970003. I tried more than 100 times to contact u but i m not able to contact as ur all complaint numbers r showing damn busy without any waiting response. Kindly solve my problem as soon as possible.

I initiated a return request on 25 december with return number [protected] on myntra. The order was supposed to be picked up on 26th december. When i called the pickup agent, he said he will pick up on 26 itself but instead i got a message later saying since i requested for reschedule, the pickup attempt failed and will try again tomorrow. When i called again, the guy said he will pickup tomorrow so i waited for the next day and he again said he will pickup but didn't. Now he is not accepting the calls and myntra is not updating my return process so i have no other way to return the parcel. Please help me. The delivery agents number is [protected] (Assam). I feel like he has been ordered not to pickup the parcel by myntra because normally, they come for pickup. This time he has given many excuses. I cannot even use the product because it is oversized and it is of high cost and i definitely want a refund.

Hi team,
I had ordered super dry flip-flops on 21st december... I have received my product i just used it for a day and the skin of the flip-flops starting peeling off... I believe myntra is known for legit products but this seems to be fake request you to kindly have the same replaced or exchange with a new flip-flops.
Order no[protected]-1532401

I'm adam. Md. I've placed an order on myntra on 19th december 2018. It said that i'll get the delivery by 27th of december. The order number of the product is[protected]-4146301. Even today it is showing in the ecom tracking as "the pickup rescheduled to next day". And i've paid a sum of rupees 200 for early bird offer for this order. It's highly disappointing from myntra to do so. I have confirmed from the ecom portal that they have not got the product from the seller. So is the fault of myntra. Please solve the issue. And kindly check the customer care voice quality of myntra. It really sucks.

I had ordered “ Nike Men Blue FLEX CONTACT 2 Running Shoes” on 25 th December.
I made an error while placing the order -
Instead of mentioning my Nagpur address, mentioned my Mumbai’s address where some other tenants are staying presently.
Yesterday the order was brought at the Mumbai address, wherein I asked the delivery Executive to wait there but he cancelled the call and marked the order as refused.
On request to a supervisor on Customer care number for a redelivery to the same address or delivery to the nagpur address, he said that the same was not possible and Ill have to cancel the order and reorder the product at full price as compared to the discounted price at which I had purchased.
Its very illogical and not expected from a Ecom Operator as big as Myntra not having any remedy for change in address of delivery or a redelivery at request of the customer who is willing to pay the excess delivery charges.
Order details-
Order no.:[protected]-8647903
Name - Bharat Gurnani
Contact no. - [protected]
email - [protected]@gmail.com

Actually im not satisfied with the price and quality of one item in my order with order number[protected]-6643903... Mast &harbour men grey solid chinos... If its price is in between 500-600 then it would be good and also there is a difference in colour shown in the website and the item i got... I want to return the item but i have to use it cause tomorrow i have an occasion and if i ordered another that may take 4 -5 days to be delivered... So now i can't return the item also😑

I'm complaneing about my invite if friend to mantra wallet money i got 250 last 50 came on night 1145 pm were i was not knowing along with the offer my point of wallet will also go its cheating message was invited friend review 50 but there u should mention valid only till end of offer points or should send message that your point redem till 25thonly something like that im regular shoppers of myntra now i will not shop again

This is happening for the second time. I tried to order a product on myntra, payment had failed, tried the second time, the order had confirmed. But bank account shows that money has been debited twice.
This happened few months ago too, and myntra still hasnt returned my money.
Its very sad to see such reputed companies handling these issues so poorly.

I placed an order[protected]-5761403 and it was paid by net banking 1515
It is a M&H watch, it two of circular buttons are not working i can avle to set min and sec so i place a request to refund.

After two or three days someone come to pic and i send it back than when i got the message for refund payment it is only 1015. Why should i pay for defective product and even i return it and in email it says its 1167 rp

Hello,
I buyed an Adidas sweatshirt from myntra and due to size issues I wanted an exchange. So, when the exchange came, they gave me a different product which was a women's sweater. The interesting point here is that, that the product had do packets on which there were two different tags- one of the product I wanted and one of the wrong product(attached a pic of it) . Also, when I inspected, the price tag of the wrong product was different to that of the price mentioned on the product itself(women's sweater). Now, when I called the customer care regarding this issue they are telling me that they don't know where the product went and cannot track the product which I wanted in exchange. I even told them the article no and order no etc but still they are giving me an excuse that they can't track it and also without my consent they marked my product to return to which when I complained, the customer care guy told me that I will get the original product back when the return will happen. Next day the delivery boy came he said he don't have any information regarding the product i wanted and also refused to take the wrong product back.
I even talked to the floor supervisor (named Anmol) and he told me that the exchange can't happen now and they will provide me with refund. But the product is double the price as of earlier and when I said that how can I buy that sweatshirt which is now the double the price, to which he said he cant do anything about it. I even asked the to check the tag of the wrong product to whom it should have been originally delivered to which he again said he cant do that.
So, I just want to know few things from them-
1. How can they not track a product they are delivering
2. How can the packet have 2 tags - one of the product I wanted and other of the wrong product itself. It means it definitely have been opened before either buy the sales guy or when it was in transit.
3. How can they initiate a return without my consent.
I can provide the order number or with any detail if required.
I hope the issue is seen by the forum and an action is taken against them.
Thank You